11 Customer Data Jobs

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Master Data Management Solution Architect The opportunity We're looking for a Manager as a Master Data Management Solution Architect to join the Supply Chain, Finance group of EY GDS consulting Team. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your Key Responsibilities You know how to collect and identify business requirements and translate these into functional requirements and acceptance criteria. You combine technical affinity with excellent soft skills to align both technical and business stakeholders and drive change. You have a can-do attitude; you take ownership of the project to ensure a timely delivery & scalable solution through strong project management capabilities. Proactive with Solution-oriented mindset, ready to learn new technologies for Client requirements. Responsible for planning and coordinating the implementation of MDM projects and ensuring that they are completed on time and within budget. Skills And Attributes For Success System Implementation and Maintenance: - Understanding of MDM principles, architectures, and processes. - Design, implement, and maintain MDM systems and processes. - Collaborate with IT and other departments to ensure system integration and data flow. - Manage data migration and transformation processes. - Experience with MDM platforms, such as Informatica MDM, SAP Master Data Governance, or Oracle MDM. - Should have exposure and knowledge of the pros and cons of different MDM products and be able to recommend the best fit MDM product based on client requirements. Data Governance and Strategy: - Develop and implement data management strategies, ensuring data accuracy, consistency, and completeness. - Establish and enforce data governance policies and procedures. - Define and maintain data standards and processes. Data Quality and Integrity: - Ensure data quality and accuracy across all business systems. - Identify and resolve data-related issues and inconsistencies. - Maintain a trusted single source of accurate data. To qualify for the role, you must have Experience with designing and implementing the overall MDM architecture and interfaces, including critical data integration, data modeling, and data migration for both customer data and enterprise data. Ideally, you'll also have - Strong knowledge of product, customer master data design as per TM Forum standards. - Expertise in data handling to resolve any data issues. - Candidate should be eager to learn advanced technologies, new product updates, etc., and learn and train other team members. - Good verbal and written communication in English, Strong interpersonal, analytical, and problem-solving abilities. - Experience of interacting with customers in understanding business requirement documents and translating them into BI specifications and High- and Low-level design documents. What We Look For Education: Bachelor's/Masters degree in a related field (e.g., data science, information technology, business administration). Experience: Proven experience in data management, data governance, and/or MDM. Technical Skills: Knowledge of MDM tools and technologies, database management systems, and data integration platforms. Soft Skills: Strong analytical, problem-solving, and communication skills. Leadership and Management Skills: Ability to lead and motivate a team. Industry Knowledge: Understanding of relevant industry standards and regulation. What Working At EY Offers At EY, we're dedicated to helping our clients, from startups to Fortune 500 companies, and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: - Support, coaching, and feedback from some of the most engaging colleagues around. - Opportunities to develop new skills and progress your career. - The freedom and flexibility to handle your role in a way that's right for you. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

The role at Piramal Critical Care in the Finance Department, located in Kurla, involves cleaning and preparing legacy data for migration into SAP systems. As an individual in this role, you will be responsible for addressing and resolving open issues related to customer data, fixed assets, and other data types. Your tasks will include thoroughly sanitizing and formatting the data to ensure compliance with upload requirements. You may also be involved in developing and implementing data quality controls to maintain accuracy and completeness during the migration process. Your key stakeholders will be internal teams such as Supply Chain, GBSS, Procurement, Central functions, and manufacturing sites. Externally, you will interact with customers. You will report to the Regional Controller in Finance. To qualify for this position, you must have a graduate degree in any discipline and possess experience working in ECC 6.0 Financial Information module. A minimum of 5-10 years of experience in Accounts Receivable, Bank Reconciliation, Fixed Asset, or General Ledger accounting in SAP ECC 6.0 is required. Your responsibilities will include Bank General Ledger (GL) Account Reconciliation, Customer Sub-Ledger Analysis and Open Items Clearance, Open Sales Orders and Delivery Management in SAP, Fixed Assets Management, Support for Cutover Activities, Legacy Data Cleaning and Coordination, Customer Advance Clearing in SAP, Process and Communication Documentation, Pre-Go-Live Preparatory Activities, and Additional Data Management and Control Tasks. You should be proficient in Microsoft Excel and Word with a good command of their functionalities and possess excellent verbal and written communication skills. The Piramal Group is committed to inclusive growth and ethical practices, offering equal employment opportunities based on merit. Piramal Critical Care (PCC) is a global player in hospital generics and the third-largest producer of Inhaled Anaesthetics. PCC aims to deliver critical care solutions worldwide, maintaining a wide presence across the USA, Europe, and more than 100 countries. The company's product portfolio includes Inhalation Anaesthetics and Intrathecal Baclofen therapy, with manufacturing facilities in the US and India meeting regulatory standards. PCC's dedicated global workforce focuses on expanding its footprint in the critical care space while upholding corporate social responsibility initiatives. As a part of Piramal Group, PCC collaborates with partner organizations to provide support to those in need and contribute to environmental conservation.,

Location: Bangalore Experience Required: Mid-level (Relevant experience in digital CX, analytics, or customer insight roles) Education: Master's Degree (preferred in Business, Marketing, Data Analytics, or related fields) Job Purpose To lead the strategy, execution, and insight delivery of the e-commerce customer experience program across multiple fashion brands. This role is responsible for collecting and analyzing customer feedback across digital platforms and using insights to drive actionable improvements that enhance customer satisfaction, retention, and business performance. Key Responsibilities Customer Feedback Strategy Design and implement feedback collection initiatives across digital touchpoints such as brand websites, mobile apps, and emerging platforms. Launch and expand experience measurement tools like NPS, CSAT, and verbatim analysis at critical customer journey moments. Collaborate with cross-functional teams to ensure feedback mechanisms align with customer-facing business processes. Digital Execution & Integration Coordinate with product, technology, and operations teams to activate multiple feedback channels including email, SMS, WhatsApp, push notifications, and in-app tools. Maintain and enhance the quality and structure of feedback data to ensure it supports relevant analysis and operational action. Implement loop-closure mechanisms with internal teams or vendor partners to ensure timely response to customer issues. CX Analytics & Dashboards Own key customer experience metrics such as satisfaction levels, detractor trends, and category-wise experience scores. Build and maintain customer experience dashboards and data models using tools like Power BI to provide real-time insights to internal stakeholders. Support the business with analysis that links experience drivers to business outcomes, identifying gaps and recommending interventions. Insights & Stakeholder Engagement Lead regular huddles and reviews with brand teams to discuss insights and drive improvement initiatives. Translate customer data into actionable strategies to improve digital touchpoints, operations, and overall service delivery. Benchmark brand experience performance against industry standards and suggest improvements. Customer-Centric Culture Drive adoption of customer-first practices across business and functional teams through insight sharing, journey mapping, and capability-building sessions. Support strategic initiatives like new channel integrations, platform launches, and experience enhancement pilots. Preferred Skills & Experience Experience in customer analytics, digital CX, or insights roles within e-commerce or retail environments Strong knowledge of CX metrics, customer journeys, and digital engagement Hands-on experience with data analysis tools and dashboard platforms (e.g., Power BI) Excellent communication, problem-solving, and stakeholder management skills Familiarity with CRM tools, customer feedback platforms, and omnichannel environments

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

Role & responsibilities 1. CRM System Management: o Maintain and update the CRM system to ensure accurate and up-to-date customer data. o Configure and customize the CRM platform to meet the needs of various business units, ensuring seamless integration with other systems. 2. Customer Data Analysis: o Analyze customer data to identify trends, preferences, and opportunities for personalized engagement. o Generate reports and dashboards to track key CRM metrics such as customer acquisition, retention, lifetime value, and engagement rates. 3. Campaign Management and Automation: o Develop and execute automated marketing campaigns using the CRM platform, including email marketing, SMS, and other communication channels. o Personalize customer interactions through data-driven content, offers, and messaging. o Monitor campaign performance and optimize based on data insights to improve ROI and customer response rates. 4. Customer Journey Mapping: o Map out customer journeys to identify key touchpoints and opportunities for engagement. o Implement strategies to enhance the customer experience at each stage of the journey, from acquisition to retention. o Collaborate with other teams, such as sales and customer service, to ensure a cohesive customer experience across all channels. 5. Data Quality and Compliance: o Ensure the accuracy and completeness of customer data within the CRM system, implementing data cleansing and validation processes as needed. o Maintain compliance with data protection regulations such as GDPR, ensuring that customer data is handled securely and ethically. 6. Collaboration and Communication: o Work closely with marketing, sales, customer service, and other departments to align CRM strategies with overall business goals. o Provide training and support to team members on CRM best practices and system usage. o Act as a liaison between the CRM system vendor and internal stakeholders to address any system-related needs or issues. 7. Continuous Improvement: o Stay updated on the latest CRM trends, tools, and best practices to continually enhance the companys CRM capabilities. o Propose and implement new features, processes, and technologies to improve customer engagement and satisfaction. o Conduct regular reviews of CRM effectiveness, making recommendations for adjustments or improvements as necessary. Preferred candidate profile - Bachelors degree in marketing, Business Administration, Information Systems, or a related field. - Minimum of 8+ years of experience in CRM management or a similar role, with proficiency in CRM platforms such as MoEngage, Salesforce, HubSpot, Microsoft Dynamics, WebEngage or similar tools. - Proficiency in using CRM reporting tools, SQL, and data visualization software is a plus.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Design and develop application solutions based on business requirements. - Collaborate with stakeholders to gather and analyze business needs. - Create technical specifications and design documents. - Conduct code reviews and ensure adherence to coding standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Sales Cloud Customer Data Management. - Strong understanding of software development principles and methodologies. - Experience in designing and developing applications using Oracle Sales Cloud. - Knowledge of data integration and migration techniques. - Familiarity with Oracle Sales Cloud configuration and customization. - Good To Have Skills: Experience with Oracle Sales Cloud Analytics and Reporting. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Oracle Sales Cloud Customer Data Management. - This position is based at our Chennai office. - A 15 years of full time education Bachelor or Masters university degree in Technology Engineering is required.