Customer Coordinator-CHA

Responsibilities:

• Maintain and update dockets using Navision (Nav Vision) software.
• Prepare and share Daily Status Reports (DSR) with internal teams and importers.
• Monitor shipment arrivals on a daily basis and coordinate timely clearance processes.
• Manage approval and clarification processes for checklists, required documentation, and importer/forwarder queries.
• Handle requests and releases related to Duty, Delivery Orders (DO), and Estimated Delivery Dates (EDD) for internal teams, importers, and freight forwarders.
• Generate and coordinate E-Way Bill requests with customers or internally, ensuring timely preparation and clearance of shipments.
• Liaise with the airport operations team for daily clearance activities and resolve any operational issues.
• Ensure Bill of Entry (BE) is filed under the correct NOM AWB IGM link and uploaded to E-Sanchit for responding to customs queries.
• Verify value and validity of WH/PD bonds and initiate bond requests with importers as required.
• Check the validity of Marine Insurance and request renewal from importers before expiry.
• Arrange dry ice for perishable shipments as and when required.
• Take ownership of checklist responsibilities during the absence.

Qualifications:

• Experience in import documentation and clearance processes.
• Familiarity with Navision or similar ERP systems.
• Strong coordination skills with internal teams, importers, freight forwarders, and customs officials.
• Knowledge of customs regulations, E-Sanchit, E-Way Bill generation, and marine insurance practices.
• Ability to handle time-sensitive and perishable shipments efficiently.
• Good communication and follow-up skills.

Job Type: Full-time

Pay: ₹22,000.00 - ₹28,983.22 per month

Work Location: In person