Customer Contact Comms Senior Analyst - Voice

Skill required:

Omnichannel - Customer Communications

Designation:

Customer Contact Comms Senior Analyst - Voice

Qualifications:

Any Graduation

Years of Experience:

5 to 8yrs

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

What are we looking for

• Ability to perform under pressure
• Ability to meet deadlines
• Ability to manage multiple stakeholders
• Ability to establish strong client relationship
• Ability to handle disputes Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems