Customer Contact Comms New Associate - Voice

As a Customer Contact Comms New Associate - Voice at Accenture, your role involves aligning with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities also include closing faults and complaints within SLAs. It is preferred that you excel in email and chat processes, as well as possess good typing skills. Customer service is a key aspect, focusing on assisting and supporting customers before, during, and after their interaction with the company to ensure satisfaction and positive relationships are maintained. Key Responsibilities: - Solve routine problems with guidance from general guidelines and precedents - Interact primarily within your team and with your direct supervisor - Receive detailed instructions for all tasks - Make decisions that impact your work under close supervision - Function as an individual contributor within a team with a defined scope of work Qualifications Required: - Graduation in any field - 0 to 1 years of experience - Good communication skills - Knowledge of Customer Support metrics About Accenture: Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With a workforce of 699,000 employees across more than 120 countries, we offer Strategy and Consulting, Technology and Operations services, all powered by a vast network of Advanced Technology and Intelligent Operations centers. Our commitment to embracing change drives value and shared success for clients, employees, shareholders, partners, and communities worldwide. Learn more about us at www.accenture.com. Please note that this role may require working in rotational shifts.,