6 Customer Connect Jobs

Welcoming Guest and visitors Front office Operations Will be responsible for day to day activity, various action plans etc. Managing conference call and meetings. Assist the seniors Handling calls. Ensure Office decorum. Maintenance of Meeting Rooms. Guest Care/Hospitality Kindly share your profile with Pic on hr@wlcorp.com

Role & responsibilities Trials and Value Establishment Engineer will be a critical resource responsible for coordinating trial execution for prospects and value establishment for existing customers in a region. He will drive relationship with ecosystem stakeholders like drivers, logistics managers at customers and support the sales team to breakthrough, brick wall and secure repeat order. Route mapping & recce. Trials planning and execution as per plan. Value Establishment (as Per the trial) for New Trucks sold by increasing the efficiency & by clearing the bottlenecks. Monitoring of Trucks Utilization Repeat sales from the existing account (LSP).

Designation : Customer Success Specialist / Manager Travel : Need basis (to meet Customers/prospects). Location : MEPZ, Tambaram, Chennai Office time : US Shift. About us : Newage Software ( www.newage-global.com) is well-known for its freight forwarding software and digitized back office services, which fulfill the ever-changing needs of freight forwarding and logistics industries. Our end-to-end freight forwarding SaaS-based ERP software and digitized back office services improve operational effectiveness, avoid cost leakage, and provide actionable insights to customers. Our digitized services are based on leading technologies and automation functionality, which work well for all types of companies like small, medium, and large businesses for their sales, finance, accounting, documentation, and customer operations. Newage has been serving customers worldwide for over 18 years and has become the foremost choice in the freight forwarding and logistics industry Job Description: Newage is looking for a passionate and strong Customer Success Specialist/Lead who will build strong customer advocacy with the existing customer base and be the voice of the customer. You will work very closely with the Implementation, Product Support and Sales teams. Key duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, on-boarding and training clients, helping customers leverage the full benefits of our software/services, helping customers learn more about new offerings and most importantly minimizing churn or reduction of users/usage. The role has 3 key expectations: 1. Build, own, operate and execute the customer success function and take ownership and accountability for attaining the defined metrics and outcomes 2. Lead deep engagement with various customers across all our key segments and markets; work with a wide variety of customer stakeholders to ensure that they see everyday value and utilization of our software. Understand key challenges customers may have and work towards timely resolution and satisfaction. 3. Build deep collaboration with key NewAge functions including Delivery/Product Support and Sales/Sales Operations to ensure there is regular sharing of insights and execution actions needed to get to our goal of 0% reduction of churn and at the same time, work towards moving customers for higher utilization of software and potential upsell/s as defined by ongoing sales priorities Key Responsibilities: Periodic Health Checks with customers Tracking Software Renewals Manage Client Advocacy and develop brand loyalty for NewAge Organize Technical Enablement Respond to Escalations Track Collections Upsell Email Campaigns Customer Onboarding and Training On need basis travel to meet customers Ideal Candidates Profile: Bachelors/Master's degree Customer Success Management experience with a SaaS / Logistics software company is a plus Good functional knowledge of the Logistics, Transportation and Warehousing industry Excellent communication skills (both written and spoken English / Presentation/ Documentation) Familiarization with Digital Technologies Good team player (capacity to work in a worldwide, distributed team)

Welcoming Guest and visitors Front office Operations Will be responsible for day to day activity, various action plans etc. Managing conference call and meetings. Assist the seniors Handling calls. Ensure Office decorum. Maintenance of Meeting Rooms. Guest Care/Hospitality Kindly share your profile with Pic on hr@wlcorp.com

Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Perks and Benefits - 5 days work week - Flexible shifts - Meal and beverage - Education support program - Accidental and life insurance support - Opportunity to become coffee master - 30% brand discount - Parental medical insurance (as applicable)

Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Perks and Benefits - 5 days work week - Flexible shifts - Meal and beverage - Education support program - Accidental and life insurance support - Opportunity to become coffee master - 30% brand discount - Parental medical insurance (as applicable)