42 Customer Communications Jobs - Page 2

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

Role Overview: As a Customer Contact Comms Associate at Accenture, you will be a part of the Customer Support vertical. Your primary responsibility will be to manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and provide optimal solutions. You are expected to ensure closure of faults and complaints within the specified Service Level Agreements (SLAs). Excellent written and verbal communication skills are essential for this role, along with proficiency in call handling. Key Responsibilities: - Communicate with customers through various channels including phone calls, emails, and portal tickets. - Provide assistance and support to customers, ad...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5-7 Years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. ...

As a Business Interlock Senior Analyst at Accenture, you will play a key role in enhancing workforce performance and productivity, driving business agility, increasing revenue, and reducing costs through talent development processes. Your primary responsibility will involve designing and delivering Instructor-Led Training (ILT) sessions to individuals or groups, facilitating impactful learning experiences. To excel in this role, you should possess a strong skill set that includes expertise in Training Needs Analysis (TNA), proficiency in Microsoft Office Suite, experience in Learning Content Development, effective Customer Communications, and the ability to thrive under pressure. Moreover, y...

As a Team Lead for the Customer Service department, you will be responsible for leading a team of customer service representatives to deliver high-quality services and ensure exceptional customer satisfaction. With 5-6 years of experience in customer communications and a proven track record in team leadership, you will play a crucial role in developing and implementing strategies to enhance customer loyalty. Your key responsibilities will include monitoring team performance, providing feedback and coaching to improve productivity, handling escalated customer inquiries and complaints professionally, and collaborating with other departments to resolve issues and enhance the overall customer ex...

The Customer Communications Manager at Simpplr plays a crucial role in enhancing customer engagement and enablement post-sale. Your responsibility will be to ensure that customers fully adopt, appreciate, and grow with the Simpplr platform, whether they are intranet admins, content creators, or everyday users. You will be at the forefront of customer lifecycle communications, working at the intersection of Customer Success, Product, and Marketing to drive adoption, expansion, and customer satisfaction. Key Responsibilities: - Lead and execute post-sales lifecycle communications to support onboarding, training, maturity, and renewal stages. - Develop segmented and role-based email journeys fo...

As an Insurance Sales Trainer based in Gurgaon, India, with 4+ years of experience, you will play a crucial role in enhancing the productivity and performance of employees through effective training. Your responsibilities will include identifying training needs, conducting refresher training sessions, and coordinating training schedules. You will be instrumental in training new employees on product knowledge, customer communications, and internal systems, particularly focusing on Life Insurance, Term Insurance, and Investment Insurance. In this role, you will deliver comprehensive product training, including selling skills, soft skills, and objection handling, to Associate Sales Consultants,...

As a Program Manager, you will be responsible for end-to-end project management, ensuring the successful execution and delivery of various programs. You will own the profit and loss (P&L) of the respective programs, making revenue plans, and driving demand generation initiatives to support business growth year over year. In addition, you will serve as the single point of contact (SPOC) for customer communications and interactions, fostering strong relationships and ensuring customer satisfaction. Leading the Cross-Functional Team (CFT), you will drive collaboration and alignment to achieve program deliverables effectively. You will also be accountable for monitoring and reporting project and...

At ASAPP, we are dedicated to developing revolutionary machine learning-powered products that redefine the possibilities of artificial intelligence and enhance customer experience. Our primary focus lies in addressing intricate, data-driven challenges that exhibit significant systemic inefficiencies, aiming to deliver solutions with substantial economic impact. Leveraging machine learning technology across voice and digital interaction platforms, we strive to streamline and automate human tasks, thereby boosting productivity and elevating the efficiency and effectiveness of customer experience teams. As a Technical Services Manager at ASAPP, we are looking for an individual with 2-4 years of...

You will be responsible for participating in sales activities and calls, working on a number of strategic initiatives provided by the department, conducting industry/market research including target contacts identification and online sourcing, supporting customer communications such as general marketing enquiries and event-related follow-ups, offering administrative assistance as required, and assisting in post-campaign and post-event telemarketing and follow-up activities. Your role will involve collaborating with cross-functional teams to drive business results, assisting with market research and analysis, and showing interest in lead generation and client engagement. We expect you to have...

About Rippling Rippling, based in San Francisco, CA, has secured over $1.4B from top investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. Forbes recognized Rippling as one of America's best startup employers. Candidate safety is our top priority, and all official communication will originate from @Rippling.com email addresses. About the Role We are in search of a dynamic KYC Operations Team Leader to oversee customer onboarding and ensure compliance with Rippling's KYC/KYB Programs. The role entails managing a team within a fast-paced setting, collaborating with cross-functional units to uphold our AML/KYC/KYB policies. As a pivotal leader, you will supervise op...

As a Process Trainer in the Insurance sector based in Gurgaon - Sec 44 with a 6 Days Working schedule in Day Shift, your primary responsibility will be to identify training needs at various levels and conduct Refresher Training sessions for employees to enhance productivity. You will be in charge of coordinating training schedules, setting up training sessions, creating training materials, and ensuring follow-up actions are implemented. One of your key duties will involve training new employees on sales techniques, product knowledge, customer communication, and internal systems. Specifically, you will be responsible for providing comprehensive product knowledge on Health Insurance to all new...

You are a detail-oriented and proactive CRM Manager responsible for developing, executing, and optimizing CRM strategies to drive customer engagement, retention, and loyalty. You will need a data-driven mindset to analyze customer behaviors, segment audiences, and personalize customer communications. Collaborating closely with marketing, sales, and customer support, you will implement strategies to enhance the customer experience and maximize lifetime value. Your roles and responsibilities as a Client Relationship Manager include collecting and analyzing customer data, developing and managing CRM strategies, handling client and vendor correspondence, planning and executing multi-channel CRM ...

As a Customer Contact Comms Associate at Accenture, you will be a part of the Customer Support vertical, where your primary responsibility will be to manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and provide optimal solutions. You will be expected to ensure closure of faults and complaints within the specified Service Level Agreements (SLAs). Excellent written and verbal communication skills are essential for this role, along with proficiency in call handling. Your communication with customers will be through various channels including phone calls, emails, and portal tickets. Customer service is paramount in this role, as it involves prov...

Role & responsibilities Follow up on outstanding payments manage customer communications and reduce overdue balances. Accurately apply incoming payments against invoices and resolve unapplied cash Investigate and resolve billing and payment disputes coordinating with internal departments. Prepare AR aging DSO analysis and collection reports for management. Experience with ERP systems such as SAP Oracle or Microsoft Dynamics. Investigate and resolve billing discrepancies or disputes in coordination with internal teams. Contact Person: Mythili S Contact Number: 9360810521 Email ID: mythili@gojobs.biz

We are recruiting for an experienced Customer Relationship Executive to be responsible for engaging with key customers by building and preserving trusting relationships. As Customer Relationship Executive you will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Build customer relationships. Manage customer communications. Resolve customer issues. Improve customer care. Expand customer base. Expand customer base.Monitor business competitors. Exp.- 6 Months To 1 Year