197 Customer Centricity Jobs - Page 7

The primary responsibility includes achieving business volumes by meeting sales targets as per the set plan. In addition, it involves managing working capital effectively by controlling stocks and discounts to enhance contribution and improve profitability. Furthermore, enhancing B2B handling capabilities of wholesale dealers, appointing new channel partners, managing existing ones efficiently, and driving more business in alignment with business objectives are critical aspects of the role. Key account management is essential to manage and strengthen key accounts while fostering business growth. Process management is another key area that involves improving customer relationships, expanding ...

Do you have the drive to achieve extraordinary profitable growth and brand positioning, while fostering an exceptional Omnichannel customer experience and leading a people movement To be successful in this role, we seek an individual with a robust commercial background and a keen interest in commerciality, capable of maximizing the potential of our Remote Customer Meeting Point. You should possess 10-15+ years of experience with an MBA or PG in Administration, Operations, or Service excellence, along with a minimum of 5 years in a senior leadership position overseeing large-scale BPO, contact centers, or Service delivery teams. Preferred backgrounds include experience in BPOs, airlines, bank...

You will be responsible for: Monthly target achievements in terms of no. of customers acquired and converted Owning the customer experience & journey in our Experience Centre Handholding the design journey of each customer in conjunction with turnkey contractor and affiliate architects. Bring in customer centricity at all times during this process. Handover of a converted customer to the concerned Project Manager and Site engineer. Ensure no communication gap during the same. Qualifications At least 3 years of sales experience in a B2C ecosystem. Experience in construction industry is preferable. Great written and verbal communication skills, well organized individual with high achievement o...

You will be responsible for creating and executing account plans, cultivating strong relationships with enterprise accounts, and meeting revenue targets. Anticipating client needs, identifying growth opportunities, and collaborating with stakeholders to ensure seamless delivery will be key aspects of your role. Managing risks, leading contract renewals and negotiations, and focusing on driving value for both the client and the organization are essential responsibilities. Your duties will include developing and implementing comprehensive strategic account plans for key clients, aligning their business objectives with the organization's offerings. Building and maintaining professional relation...

You are looking for a retail store manager to join a private label, bridal-wear brand. The ideal candidate should have a strong understanding of design, fashion, and the ability to effectively manage the operations and business aspects of a couture brand. If you have experience in this field and are passionate about business development, merchandising, and maintaining stock levels, we encourage you to apply. Your responsibilities will include managing the business both in-store and online, including Point-of-Sale platforms like Instagram and Shopify. You will be in charge of merchandising and stockkeeping at various locations, as well as maintaining sales records through these channels. Addi...

You will be responsible for creating cost-effective and high-quality manufacturing solutions for products throughout their lifecycle. Your role will involve driving cross-functional activities for component, supplier, and product qualifications, as well as conducting tests and troubleshooting defective product units and process steps. You will be instrumental in implementing changes to products or processes to reduce defects, improve quality, and lower costs. Collaboration with various stakeholders will be key as you work towards continuous improvement efforts. Building relationships with internal and external partners for streamlined product development and manufacturing will also be a sign...

As an Agency Associate Development Manager (AADM) at our organization, your primary responsibilities will include agent recruitment, agent development, meeting business targets, and ensuring customer centricity. For agent recruitment, you will be required to develop various sources for agent hiring, build a strong team of agents, and maintain a robust agent pipeline. Conducting activities to increase agent footfall and generating referrals for new agent hiring will also be part of your role. You will need to implement the MNYL GOLD process and adhere to business norms, following the agent 9 pointer hiring mechanism and other hiring norms. In terms of agent development, you will be responsibl...

As an Assistant in Project Execution at Piramal Realty, located in Mumbai, your primary responsibility will be to support the timely delivery of projects from initiation to completion. You will ensure that the execution aligns with the master schedule and coordinate with internal resources to meet set timelines and milestones. It will be essential to identify deviations or delays in site progress and escalate them as necessary. Your key internal stakeholders will include the Projects, Commercial, and MEP teams, while you will also collaborate with external stakeholders such as Consultants, Contractors, Architects, and Vendors Agencies. Reporting directly to the Site Head, you will play a cru...

Responsible for recruiting agents, developing agents, meeting business targets, and ensuring customer centricity. Key Responsibilities/ Key Deliverables: Agent Recruitment: Develop various sources for agent hiring, build a team of agents, and maintain an agent pipeline. Conduct activities to increase existing agent footfall. Measures of Success: Achieve business plan and GPA recruitment/development/activation of agents as per plan. Generate fresh referrals for new agent hiring. Implement MNYL GOLD process and adhere to business norms. Follow agent 9 pointer hiring mechanism and other hiring norms. Agent Development: Ensure product knowledge through MNYL training methods. Conduct field demons...

As the leader of the After Sales & Service business for Pharma India, you will be responsible for overseeing various sub-organizations including Service Sales, Field Service, and Installation & Commissioning. Your primary duties will involve managing Service sales and order intake, reviewing hot prospects, conducting sales/courtesy visits to customers, as well as monitoring the activities of the Field Service and Installation & Commissioning teams to ensure timely project site completion. Additionally, you will need to maintain a customer-centric approach and expand customer reach within the APAC region and other business regions. Your role will also involve overseeing a team of 20 Full-Time...

The Executive Customer Engagement position in the Direct Sales Force Operations department, reporting to Randhir Kumar, Band 5, is based in Ghaziabad (GO 2). Key Responsibilities: - Maximizing Applied to paid to meet business plan - Resolving Hub Hold Cases within TAT - Reducing NFTR % - Handling MIS and Reports - Following up for GO Actionable resolution - Booking & Tracking of Medical reports - Resolving customer complaints within TAT - Maximizing collections - Ensuring NC cracking through the field - Conducting POSV / Welcome Call - Managing end-to-end operational process with teams in the field & distribution leaders - Liaising with UW, Policy Issuance, Finance, IT for smooth processing ...

You will be joining TVS Motor Company, a renowned two and three-wheeler manufacturer with a global presence, as a Project Manager in the NPD - KD BMW department at the Hosur Plant, Tamil Nadu, India. Your role will involve delivering new products, variants, and upgrades while achieving Quality, Cost, and Delivery targets for the respective customer segment. Your responsibilities will include identifying Long Range Planning targets for the section, understanding test standards, designing test methods, assisting the program manager in creating and reviewing the 12 Quarter product plan, preparing an integrated project time plan, identifying risks and devising mitigation plans, conceptualizing p...

As an Engine Development Engineer at TVS Motor Company located in the Hosur Plant, Tamil Nadu, India, you will be responsible for the complete vehicle and powertrain development and testing. Your role will involve leading the engine development activities to achieve performance and durability, both individually and by guiding a team of junior engineers. Your key responsibilities will include planning and executing Design Verification (DV) tests, resolving problems arising from these tests, achieving quality and durability parameters, driving the design team for solution implementation, leading a team of engineers for development and testing, conducting benchmark studies, calibrating engines,...

You will be responsible for driving and managing loan solutions within the builder segment, as well as managing customer leads for Home Loans that come through the NoBroker application. You will work closely with the sales team to ensure maximum customer conversion for loans. Additionally, you will oversee the entire process from loan application to disbursement, ensuring minimum turnaround time and maximum customer conversion. Your role will require you to demonstrate a high level of customer centricity and address any issues raised by both external customers and internal stakeholders promptly and effectively. Key skills for this position include a comprehensive understanding of the loan pr...

This role requires team management, customer strategy, target orientation in addition to the skill set mentioned for the above 2 positions. Relevant previous work experience in Inside/ Corporate sales of 4-6 yrs of which 2-3 yrs is into leading and managing a team. This role is responsible for both team and individual targets. Bachelor s degree Graduate with a minimum of 4 - 6 years of experience in Sales & Business Development (Inside Sales/ Corporate Sales) Should have exposure to the sales life cycle process, including business development, customer service and execution, preferably with a new age of e-commerce sales organization. Displays Customer Centricity, Innovative and Agile persona...

Role: Hospital Desk Executive Hospital Desk Executive will be the Single point of contact at the Hospital for the Medi Assist Raksha Prime Service. Roles and Responsibilities Close Coordination with the Hospitals and the Medi Assist Internal Stake Holders for patients best discharge experience. Collaborate with the operations team to ensure timely and accurate data processing. Ensure maximum discharges are happening through the Raksha Prime Services. Use relevant tools and MIS tools to organize data for reporting purposes. Qualification : Bachelor's/Masters Degree in the field of Pharmaceutical/Hospital Management/Medical Sciences/Insurance (but not Mandatory) Experience: 2-3 Years Experienc...

The Associate Sales Manager at Axis Max Life Insurance plays a crucial role in driving the distribution of life insurance products through the strategic partnership with Yes Bank. Working within the Bancassurance Department, you will leverage Yes Bank's existing customer base and infrastructure to offer insurance solutions effectively. You will act as a bridge between Axis Max Life Insurance Company and Yes Bank, ensuring the effective marketing and sale of insurance products to a wide customer base while upholding high standards of customer service, compliance, and performance. Your key responsibilities will include fulfilling leads and prospecting new business from the assigned areas or br...

The position you are applying for requires you to drive sales volume and market share by enhancing customer engagement in the assigned territory within the company's policies and code of conduct. As the role holder, you will be responsible for leading the dealer sales team in the specified territory for a particular product line (LOB), ensuring volume sales and market share growth in that area. To be eligible for this position, you should hold a B.Tech/M.Tech degree in Mechanical along with a Master of Business Administration. Additionally, having 4-7 years of experience in Sales & Marketing, preferably in automobile, two-wheeler, commercial & passenger ancillaries, heavy engineering, or oth...

At Medtronic, you can embark on a lifelong career dedicated to exploration and innovation, all while contributing to the advancement of healthcare access and equity for all. Your leadership will be purpose-driven, aimed at breaking barriers to innovation in a more connected and compassionate world. As a principal product specialist at Medtronic, your primary responsibility will involve downstream marketing of cardiovascular devices across India. You will be tasked with conceptualizing marketing initiatives and collaborating with the regional sales team to ensure seamless execution. Beyond regular marketing activities, you will also play a crucial role in supporting market development efforts...

The Solar Engineer role based in Balangir, Odisha involves working on installations and commissioning of solar systems post sales. Your primary responsibilities will include driving quality installations, ensuring effective monitoring, managing vendors for installation and sourcing, and ensuring optimal customer centricity and inclusivity. Additionally, you will be supervising a team of installers to ensure customer-centric and inclusive service delivery. In this role, you will be expected to conduct meetings with customers to provide project overviews, confirm system designs, oversee project execution, and ensure effective team coordination. You will also be responsible for conducting site ...

The Customer Service Executive plays a crucial role in the Customer Experience department by assisting customers, partners, and stakeholders with their queries and needs. As a brand ambassador for the company, you are responsible for ensuring excellent customer service and promoting customer centricity within the organization. Your main responsibilities include providing top-notch customer service, enhancing the overall customer service experience, and driving organic growth. You will take ownership of customer issues, ensuring they are resolved efficiently and effectively. It is essential to establish a clear mission of improving service quality and implementing strategies to achieve this g...

You will be joining the TVS Motor Company as a Core Team Member in the NPD department at the Hosur Plant in Tamil Nadu, India. Your role will involve ensuring the development of EV vehicle parts and conducting purchasing activities to meet the QCDD targets and achieve business objectives. To be eligible for this position, you should hold a Diploma or Graduate degree in Engineering with an average of 5 years of experience in the purchase function, preferably in TVSM or any OEM. Your responsibilities will include expertise in part development and part sourcing strategic functions across all commodities. You are required to have a basic understanding of part manufacturing processes related to p...

As the Vice President of Operations at Milestone Inc., you will play a key role in leading our global operational centers to drive business growth, innovation, and operational excellence. Your visionary leadership and deep understanding of the digital software and services landscape will be crucial in transforming our Global Capability Center (GCC) into a hub of strategic value. You will be responsible for developing and executing operational strategies that enhance our competitive edge, aligning cross-functional teams to achieve business outcomes, and optimizing global operational centers for efficiency, quality, and cost-effectiveness. Your role will also involve fostering a culture of inn...

Key Responsibilities: Handle and resolve queries from branches and customer service teams related to IRIS and NetBanking platforms. Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Monitor recurring issues and suggest long-term fixes and improvements. Create and update SOPs, FAQs, and training materials for easy reference. Coordinate with tech, operations, and product teams to ensure smooth platform performance. Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.

Key Responsibilities: Handle and resolve queries from branches and customer service teams related to IRIS and NetBanking platforms. Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Monitor recurring issues and suggest long-term fixes and improvements. Create and update SOPs, FAQs, and training materials for easy reference. Coordinate with tech, operations, and product teams to ensure smooth platform performance. Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.