303 Customer Centricity Jobs - Page 6

The Service Delivery Manager will be responsible for overseeing the delivery of high-quality services to clients, ensuring compliance with SLAs and client expectations. Key responsibilities include managing service teams, resolving customer issues, and continuously improving service delivery processes. Strong leadership, problem-solving, and communication skills are required, along with a customer-centric approach to service management.

The Service Delivery Manager will be responsible for overseeing the delivery of high-quality services to clients, ensuring compliance with SLAs and client expectations. Key responsibilities include managing service teams, resolving customer issues, and continuously improving service delivery processes. Strong leadership, problem-solving, and communication skills are required, along with a customer-centric approach to service management.

The Service Delivery Manager will be responsible for overseeing the delivery of high-quality services to clients, ensuring compliance with SLAs and client expectations. Key responsibilities include managing service teams, resolving customer issues, and continuously improving service delivery processes. Strong leadership, problem-solving, and communication skills are required, along with a customer-centric approach to service management.

You will be responsible for leading and driving Delivery Excellence activities in the Chennai location. Your main role will involve guiding senior team members on a day-to-day basis to help achieve high standards of Customer Centricity & Delivery Excellence. It is important to foster a culture of Faster, Better, Value for Money in execution and facilitate Customer Satisfaction improvement efforts. Additionally, you will need to enable rigor in Delivery Governance. Your contribution will be crucial in bridging the gaps on QMS definition and implementation aspects. To excel in this role, you should possess excellent communication skills and stakeholder management abilities. Your effective comm...

Job Description - Associate Agency Development Manager Job Summary: Responsible for . Agent Recruitment . Agent Development . Meet Business targets . Customer Centricity Key Responsibilities: Agent Recruitment . Develop various sources of agent hiring & build a team of agent &agent pipe line. . Conduct activity to enhance existing agent footfall to generate fresh referral for newagenthiring . Implementation of MLI GOLD process and adhere to the business norms . Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development . Ensure product knowledge by MLI ways of training . Field demonstration (FOD's) . Development of agent prospecting habits, calling habits and work habits....

As a Campaign Operator specialized in Salesforce Marketing Cloud, you will play a crucial role in transforming Martech stack operations, establishing innovative practices, and expanding operations to diverse markets. Your responsibilities will include designing, configuring, and implementing Marketing Automation studio solutions utilizing the Salesforce Marketing Cloud (SFMC) Platform, encompassing email campaigns, Journey Builder, Cloud Pages, SMS, and push notification campaigns. Your expertise in data modelling, integration architectures, and data governance processes will be pivotal in collaborating with team members to ensure seamless campaign execution from initial requirements to conf...

As a Welding Equipment Sales professional at Ador Welding, you will have the opportunity to contribute to our team and grow both professionally and personally. We are committed to providing a supportive environment that values your dedication and encourages your development. Your role will involve developing a strong customer base and maintaining excellent communication skills in both the local language and English to ensure customer satisfaction. Coordinating with distributors for sales activities and possessing a deep knowledge of welding products will be essential in this position. Additionally, you will be responsible for conducting technical presentations, product demonstrations, job wo...

You should have an MBA or Post Graduate degree in Human Resource. It is desirable to have 5-7 years of experience in an HR role in a diverse sector/industry. Exposure to Workday HRIS is preferred. Your key responsibilities will include managing key processes in the Employee Life Cycle for FME India, such as Joining, Induction, Transfers, Probation confirmation, Exits, HR MIS, Rewards & Recognition, etc. You will also be responsible for initiating Background verification checks/process, completing pre-joining formalities, conducting new joiner onboarding and induction sessions, and issuing appointment letters and new joiner joining kits. Additionally, you will be required to maintain employee...

As a Credit Appraisal Underwriter, you will be responsible for evaluating and recommending proposals for non-collateral/collateral backed education loans. Your primary duties will include understanding and implementing processes and policies, managing delinquency, overseeing vendor and cost management, ensuring quality through audits and compliance, and tracking PDDs through proper MIS. Key responsibilities include maintaining login to recommendation TAT, adhering to audit compliance, managing delinquency within budget, and controlling costs. The ideal candidate should hold an MBA from a premier institute and possess basic knowledge of loan underwriting, mortgage lending business, risk asses...

This role is responsible for fostering strong, strategic partnerships with key commercial clients, acting as a primary point of contact, and building lasting trust. You will be coordinating account plans and analyzing sales performance to drive business growth. You will be responsible for: - Coordinating account plans for commercial accounts, with a focus on product sales and customer satisfaction. - Building professional relationships with clients, particularly with specialist buyers in the IT department. - Achieving and managing sales quotas based on regional guidelines. - Participating in client meetings and supporting contract negotiations with guidance from senior team members. - Collab...

The role of Automotive Lighting and Integration of Body Electronics components in E&E architecture involves developing strategies to meet quality, cost, and time targets for a range of PVBU and EVBU vehicles. This includes integrating lighting technologies and fostering competencies for future growth. In this role, you will be responsible for developing an innovation and technology roadmap by scanning technology implications in automotive lighting and electronic components. You will keep abreast of attribute and technology trends, review feasibility of new technologies, and oversee the development of critical technologies for Tata Motors" product portfolio. Additionally, you will be involved...

The role is responsible for providing comprehensive support to the Manager by performing administrative tasks, managing appointments, and scheduling travel. You will also be involved in planning department events and supporting the team in maintaining resources, infrastructure, stationary, and other expenditures. Your key responsibilities will include prioritizing meetings and appointments aligned with Department/HOD priorities, liaising with the team on business plans and meetings, arranging meetings and coordinating attendees and room bookings, as well as making travel and accommodation bookings. You will be responsible for following up on actions decided in meetings or given instructions....

You will utilize financial statements to independently assess the financial status of medium monetary value customers and determine credit limit recommendations. You will manage accounts of customers with medium credit limits independently, resolve credit-related matters, and present credit recommendations to management. You will initiate dispute resolution procedures with internal organizations counterparts, ensuring thorough issue tracking and resolution for both the organization and the customer. Additionally, you will analyze customers at risk and collaborate with partners to devise effective account strategies for averting delinquencies. You will demonstrate good judgment in selecting c...

The role of this position involves independently identifying solutions to common and complex supply chain issues, supporting strategic supply chain projects from planning through execution, conducting data analysis, interpreting findings, and contributing to decision-making within projects. As a member of the team, you will also assist in managing strategic supply chain models, create frameworks to address supply chain problems, and act as a peer leader on cross-functional teams. You will be responsible for identifying inefficiencies and implementing process improvements to reduce costs in the supply chain and operations processes. You will be expected to independently identify solutions to ...

The role involves interacting with walk-in customers similar to a Receptionist. Your main responsibilities include understanding customer requirements and assigning them to the appropriate staff member for sales. You should greet customers warmly, engage in a short conversation to determine their needs, and guide them to the best route for services within the store. It is essential to have a good understanding of store operations to provide accurate directions to customers. Adherence to standard operating procedures and cost-saving practices is crucial. You will also be responsible for maintaining the safety of displayed products and reporting any potential theft promptly. Managing customer ...

The recent innovations in the Gen AI space have set the basis for a change in the way you work and how you interact with technology. Gen AI offers an unprecedented ability to understand your requests and generate high-quality context in multiple modalities, including text, image, video, and music, among others. While the first wave of Gen AI innovations has had a special focus on the cloud, there is a strong impetus for offerings that live on the edge, where you can tightly control and secure personal data access, improve responsiveness, and reduce execution costs. In this context, the AI Lab, within the HPs Technology Innovation Office (TIO), is conducting applied research in Gen AI with a ...

As an Associate General Manager - Sales, you will own the P&L of the micro territory within a larger geography and drive profitability. You will run and manage the daily Sales operations for your micro territory and monitor the daily / weekly sales conversion funnel and drive improvements to funnel shape and deliver monthly targets. Drive Sales through a highly skilled team of business managers to ensure the best possible TATs and CSAT is delivered to the customer. Work on projects to optimise cost, drive efficiency in the sales funnel. Drive productivity of the business managers. Own the hiring and training of talent to build a highly motivated and trained team. Build a team on strong funda...

Job Summary Takes responsibility of fulfilling leads & prospecting new business from the assigned areas/ branches of channel partner Key Responsibilities Establishing & strengthening relationship with branch manager & staff to gain leads from them. Involvement in work site activities (putting up stalls and making presentations in corporate. Closing sale and following up on issuance. Increasing bank s customer awareness about Life Insurance solutions and achieve the targeted penetration on cross sell within the branch s customer base. Drive effectively the Reward and recognition programs launched for the bank staff. Train the bank staff regularly on concepts in life insurance and new product ...

Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MLI GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MLI ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quart...

As a Sales Associate, your primary responsibility will be to receive and engage with customers in order to understand their requirements. You will introduce the various product offerings available and facilitate the customer's buying decision. Additionally, you will be responsible for preparing estimates for selected products and completing sales transactions. Meeting category-wise sales targets for your allocated section will be a key performance indicator. To be successful in this role, you should possess a PUC, ITI, Diploma, or any graduation degree. Whether you are a fresher or have 2-3 years of experience, you are encouraged to apply. Your behavioral skills, such as Customer Centricity,...

About Welspun Welspun World is one of India's fastest-growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing. At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world. Job Purpose/ Summary SSC_Support_Merchandising_WTSL_Ahmedabad Job Title BA_MERCHANDISING_PLANNING_SSC Job Description As a BA Merchandising Plan...

Job Description - Associate Agency Development Manager Job Summary: Responsible for . Agent Recruitment . Agent Development . Meet Business targets . Customer Centricity Key Responsibilities: Agent Recruitment . Develop various sources of agent hiring & build a team of agent & agent pipe line. . Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring . Implementation of MLI GOLD process and adhere to the business norms . Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development . Ensure product knowledge by MLI ways of training . Field demonstration (FOD's) . Development of agent prospecting habits, calling habits and work habi...

As a Senior Manager in IT process automation and operational excellence, you will be responsible for overseeing various critical initiatives aimed at improving infrastructure automation, vulnerability data management, IT operations management systems, and managing HP Anyware virtual desktop services for over 8,000 internal users. Your role will involve leading the design, development, and implementation of automated processes to optimize IT operations across infrastructure, services, and applications. You will collaborate with multiple teams to drive automation and deliver necessary solutions. In the realm of infrastructure automation, you will drive initiatives to streamline server, storage...

The O2C Collection Manager position at WNS (Holdings) Limited requires a deep understanding of Order-to-Cash (O2C) processes. As the O2C Collection Manager, your key responsibilities will include leading and overseeing the Credit and Collections functions, which involve tasks such as Voice calling, Dispute management, Customer account reconciliation, and bad debt reserve analysis. It will be essential to ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met while focusing on continuous improvement initiatives. Your role will also involve managing the collections portfolio with a strong emphasis on customer centricity and a clear understanding ...

As the Supply Chain Manager for a regional or global business unit, you will be responsible for managing supply chain processes to ensure optimal efficiency and performance. Your role will involve collaborating with regional and global business unit planning teams to maintain current business processes, identify opportunities for improvement, and streamline operational processes. You will also support priority projects and communicate requirements effectively to the planning teams. Your key responsibilities will include managing various aspects of the supply chain such as inventory analysis, order fulfillment, import/export operations, and shipping. You will utilize IT systems to produce rep...