303 Customer Centricity Jobs - Page 3

Job description We are seeking a Customer Support Executive for our Non-Voice process in Chennai. The role involves managing customer interactions via email and chat , resolving queries, and delivering top-tier service. You must have strong written English , fast and accurate typing skills , and a customer-first mindset . Role & responsibilities Respond to customer queries via email and chat platforms. Ensure accurate and timely responses using available resources. Adhere to internal guidelines and communication protocols. Resolve service/product complaints efficiently. Collaborate with internal teams for issue resolution. Achieve team targets for quality and productivity. Provide profession...

As a Warehouse Operations Manager at Tata Motors, your role is crucial in managing warehouse operations to ensure a continuous and uninterrupted supply of high-quality materials to manufacturing while optimizing available resources. Key Responsibilities: - Prepare shop-wise plans and execute inbound material receipt, storage, and issuance according to production plans - Ensure material availability at the designated consumption points and escalate any shortages to maintain production uptime - Implement lean inventory management methodologies like JIS/JIT/Kanban for efficient material flow - Design shop-wise layouts and material flow solutions for optimal material handling - Manage documentat...

As a seasoned account manager, you will be responsible for identifying customers" unique requirements and implementing account planning strategies to drive growth opportunities. You will act as a subject matter expert, utilizing consultative selling techniques, and providing guidance to junior account managers. Your key responsibilities will include: - Demonstrating an advanced level of subject matter expertise and using consultative-selling techniques to identify and advance opportunities. - Coordinating and owning account plans for strategic commercial accounts, focusing on larger deals, portfolio management, and effectively selling the organization's offerings. - Identifying complex custo...

Job Description - Associate Agency Development Manager Job Summary: Responsible for . Agent Recruitment . Agent Development . Meet Business targets . Customer Centricity Key Responsibilities: Agent Recruitment . Develop various sources of agent hiring & build a team of agent &agent pipe line. . Conduct activity to enhance existing agent footfall to generate fresh referral for newagenthiring . Implementation of MLI GOLD process and adhere to the business norms . Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development . Ensure product knowledge by MLI ways of training . Field demonstration (FOD's) . Development of agent prospecting habits, calling habits and work habits....

Job Description Job Code: Position AADM Reporting To Sr. Associate Partner Mgt / Partner Department Agency Function Agency Sales Location Band 5A About Max Life Insurance: 'Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality...

About Max Life Insurance: Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premi...

As a Manager - Corporate Services at Mahindra Lifespace Developers Ltd., your role involves effectively supervising, managing, and improving the efficiency of admin operations and allied processes. Your responsibilities include: - Overseeing and managing daily admin operations - Planning, coordinating, and managing admin procedures and processes - Developing and implementing policies, procedures, and processes to improve efficiency - Auditing admin processes to enhance seamless business operations - Initiating and undertaking audits to improve security operations and sharing MIS with management - Ensuring vendors deliver on a timely & efficient manner - Ensuring thorough compliances meeting ...

Role Overview: As a candidate for this position, you will be required to possess a Bachelor of Engineering degree. Your primary responsibility will be to demonstrate Tata Motors Leadership Competencies in various aspects of your work. These competencies include Developing Self and Others, Leading Change, Driving Execution, Leading by Example, Motivating Self and Others, and Customer Centricity. Key Responsibilities: - Recognize the importance of continuous development for success and take steps to develop yourself while helping others to excel - Identify the need for change, initiate it, and adapt to changes effectively - Translate strategic goals into action and execute them efficiently - E...

As a part of the team of 4-5 engineers, your role involves developing attribute requirements based on market trends for the assigned project in the EV domain. Your responsibilities include: - Responsible for attribute planning and development, process improvement, and robust test case creation. - Study market trends in the attribute domain, create requirement documents, and work guidelines. - Set attribute level targets, balance and sign off, escalate and resolve technical issues, and meet project timelines. - Release new requirements for attribute maturity, identify and release new test cases/parameters, and improve productivity. - Participate in quality initiatives, VAVE validation, and cr...

As a Strategic Account Manager, your role involves identifying and orchestrating opportunities for significant revenue growth within top-tier accounts. You will contribute substantially to the overall organizational success by staying at the forefront of industry trends, market dynamics, and emerging opportunities, providing clients with strategic insights. Key Responsibilities: - Coordinate and own account plans for strategic commercial accounts, focusing on larger deals, portfolio management, and selling the organization's offerings. - Identify customer requirements, map with the organization's capabilities, and choose the respective direct/indirect supply chain. - Build professional relat...

Role Overview: You will be responsible for ensuring future-readiness in line with the manufacturing strategy by driving capex planning as well as facility planning of the respective shop for all upcoming projects as per the stage of the program with suitable process and layout. Key Responsibilities: - Develop manufacturing strategy w.r.t. product technical requirements & volume - Development of aggregate Make Vs Buy Strategy - Technology selection w.r.t. product technical requirements & volume - CAPEX calculation w.r.t. final manufacturing strategy - Shop Capacity mapping & Facility as well as equipment planning - Process mapping & design considering vehicle manufacturability - Facility plan...

Job Description Job Code: Position AADM (Associate Agency Development Manager) Reporting To Sr. Associate Partner Mgt / Partner - OH Department Agency Function Agency Sales Location Band 5A (Assistant Manager) About Max Life Insurance: Max Life Insurance Company Limited is an Indian life insurance company headquartered at New Delhi, and the largest non-bank private-sector life insurer in India. It is an 80:20 joint venture between Max Financial Services and Axis Bank. The company is a subsidiary of the publicly-listed Max Financial Services. Proud to be in the Top 30 on the 100 Best companies to work for in India list 2024. Why Choose Max Life More than a decade of securing Future Highest ev...

Job Description - Associate Agency Development Manager Job Summary : Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities: Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MLI GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MLI ways of training Field demonstration (FOD's) Development of agent prospecting habits, calling habits and work habits. Work with agent o...

You will be involved in financial planning, budgeting, and forecasting. You will maintain and set up master data elements critical to FP&A planning processes. It is important to have a strong business planning knowledge. Familiarity with SAP BPC master data structures is a plus. Key Responsibilities: - Lead the sustain assurance process for the PPM product estate, including project & squad management, scheduling, costing, communication, change management & governance. - Own and maintain the Sustain Playbook, keeping it up to date and relevant, and ensuring ongoing alignment with the Change and Technology teams ways of working/playbooks. - Drive the adoption of the Sustain Assurance Methodolo...

Role Overview: As a Senior Manager of Growth and Retention at Zepto, you will be responsible for driving retention, engagement, and order graduation within active customer cohorts. Your main objective will be to maximize the lifetime value of active users by fostering long-term loyalty and sustainable growth. You will play a crucial role in designing data-driven strategies to improve retention rates, accelerate user engagement levels, and enhance overall customer experience. Key Responsibilities: - Own the retention and growth strategy for active cohorts, focusing on improving key metrics such as order frequency, graduation to higher-value behaviors, and sustainable cohort profitability. - C...

As a Senior Manager Production - BIW at the company, your role is crucial in achieving SQPDCME targets at a line & SDT level. You will be responsible for training operators on specific skills and driving improvement initiatives on the production line. Your key responsibilities include: - Production Planning: - Knowledge of BIW body setting for gaps & Flushness - Prepare and arrange tools and equipment required for production - Check equipment readiness by testing arranged tools - Hands-on experience on BIW Production Sequence - Ensure availability of raw materials and trained manpower - Measures: HPeV, MOP, JPH - New Product Development: - Drive compliance to station level readiness - Arrang...

As a Cloud Solution Architect (CSA) specializing in Business Applications at Microsoft, your role will involve driving our customers" business applications, enabling low code agility, and transforming customers with AI. You will be responsible for owning the technical and business relationships focused on business applications between the customer and Microsoft. Your main focus will be helping customers leverage their Microsoft investments through architecture, implementation, and operational health engagements. **Responsibilities:** - **Customer Centricity** - Be the Voice Of the customer: Proactively share customer/partner feedback, insights, and ideas with Engineering teams and internal c...

Role Overview: You will be responsible for working in the EUR shift from 11:30 PM to 9:30 PM and handling commercial terms and conditions management, price management, request management, financial transactions traceability, applying and improving work methods, and ensuring internal control compliance. Key Responsibilities: - Analyze and challenge feasibility of commercial terms and conditions based on business requirements - Verify accuracy and consistency of collected data before inputting them into the information system - Set up prices and commercial terms and conditions in the information system - Identify rejections and manage corrections in the information system - Conduct data cleani...

As the Operational Excellence Delivery Lead at London Stock Exchange Group (LSEG), you will be responsible for leading the Operational Excellence (OE) Delivery and Global Process ownership for the Group. Your key relationships will be with Group Leaders across various departments such as D&A, Capital Markets, FTSE, Group Sales, Risk, and Finance to ensure operational excellence is delivered to these teams. Your role will involve developing financially viable business cases that transform organizational performance and contribute to the achievement of Group Strategic Objectives. **Role Overview:** In this role, you will be responsible for: - Developing outline OE opportunities into full busin...

As a Manufacturing Strategy Manager at our company, your role will be crucial in ensuring future-readiness aligned with our manufacturing strategy. You will drive capex planning and facility planning for the respective shop, ensuring readiness for all upcoming projects according to the stage of the program. Key Responsibilities: - Develop manufacturing strategy considering product technical requirements & volume - Formulate aggregate Make Vs. Buy Strategy - Select appropriate technology based on product requirements & volume - Calculate capex aligned with the final manufacturing strategy to optimize plant/shop utilization - Map shop capacity and plan facility and equipment requirements - Des...

Role Overview: As a Deputy Manager in Commercial Sales Flooring at Welspun World, your primary responsibility will be to lead the commercial sales function and drive sales growth in the commercial flooring sector. You will utilize your market intelligence and product knowledge to identify and capitalize on business opportunities, manage relationships with channel partners, and ensure customer satisfaction. Key Responsibilities: - Develop and implement effective sales strategies for driving sales growth in the commercial flooring sector. - Conduct market research to understand trends and identify business opportunities. - Utilize product knowledge to effectively sell flooring solutions to com...

Role Overview: You will be responsible for agent recruitment, development, meeting business targets, and ensuring customer centricity in the role of a Senior Agency Development Manager. Your key responsibilities include developing various sources of agent hiring, building a team of agents, implementing MNYL GOLD process, ensuring product knowledge, achieving business targets, and being a customer champion. Key Responsibilities: - Agent Recruitment - Develop various sources of agent hiring & build a team of agents and agent pipeline. - Conduct activities to enhance existing agent footfall to generate fresh referrals for new agent hiring. - Implement the MNYL GOLD process and adhere to busines...

As a Branch Operations and Service Manager in the Rural Banking department, your primary focus will be on enabling customers, partners, and stakeholders to address their needs through proactive query resolution. You will be responsible for setting up customer service quality procedures, establishing standards for the team, and implementing strategies and best practices to achieve exceptional service levels. Additionally, driving employee morale and engagement to ensure the organization delivers best-in-class service, leading to increased customer satisfaction, loyalty, and retention. **Key Responsibilities:** - Manage a team of customer service managers responsible for the inbound channel an...

As a Training and Development Specialist for dealership manpower, your primary role is to enhance the overall customer experience by building the required knowledge and skills among the sales manpower. This is crucial to ensure exceptional customer service and boost sales productivity. Your responsibilities include: - Evaluating the training needs of sales manpower through analysis of skill gaps, customer complaints, surveys, and audit findings - Planning and implementing training programs based on Training Need Analysis (TNA) and validating monthly training calendars - Supporting trainers in delivering training programs, monitoring adherence to schedules, and customizing content based on fe...

You will be responsible for owning the end-to-end experience for customer journey interactions at PhonePe. This includes identifying opportunities for improvement, coordinating with stakeholders, and ensuring a smooth and scalable experience. Additionally, you will also own the Sales charter from a Product Operations standpoint, focusing on strategy, prioritization, and implementation. Your role will involve working closely with various teams such as Business, Operations, Product, Business Finance, Automation, Design, Analytics/BI, and Content to drive actionables and improve processes. Key Responsibilities: - Own the end-to-end customer journey interactions and identify areas for improvemen...