211 Customer Centric Jobs - Page 9

We are seeking an experienced Customer Support Manager with proven expertise in sales process management . The ideal candidate will lead a high-performing team handling inbound and outbound customer interactions, ensuring superior service quality while achieving aggressive sales targets. This role requires balancing operational efficiency, sales performance, and team development. Role & responsibilities Team Leadership & Performance Management Lead, coach, and motivate a team of support executives engaged in both customer service and sales activities. Set clear sales and service targets, monitor progress, and implement improvement plans where necessary. Sales Process Optimization Oversee end-to-end sales process, from lead qualification to closure, ensuring smooth handover to post-sales support. Develop scripts, objection-handling guides, and tailored pitches for different customer segments. Collaborate with marketing to ensure high-quality lead flow and effective follow-up strategies. Customer Experience & Quality Assurance Maintain service quality standards, ensuring quick resolution of queries and high customer satisfaction. Monitor call recordings, CRM dashboards, and feedback reports to identify areas for improvement. Handle escalations and ensure prompt, empathetic resolutions. Operational Excellence Drive adherence to CRM best practices, timely data entry, and structured follow-up routines. Analyze performance metrics such as conversion rates, AHT, CSAT, and agent productivity. Implement incentive programs to boost morale and performance. Preferred candidate profile Graduate/Postgraduate in Business, Marketing, or related field. 5 - 8 years of BPO experience , with at least 2 - 3 years in a managerial role handling a sales process. Proven track record in achieving sales targets while managing customer service operations. Strong communication skills in English and Hindi; regional languages (Telugu, Hindi, English, Tamil) are an advantage. Proficiency in CRM platforms (Zoho, Salesforce, LeadSquared, or similar). Analytical, data-driven approach with excellent problem-solving skills. Ability to thrive in a fast-paced, target-driven environment. Immediate Joiner Preferred.

Immediate Hiring for International Voice / Inbound Customer Service Process. Job Location - Mohali (Work From Office Only) EXP - 1+ yr in Customer Service ROTATIONAL NIGHT SHIFTS / TWO WAY CABS / Rotational Week OFFS EXCELLENT ENGLISH COMMUNICATION SKILLS REQUIRED If Interested Share CV on neeta.yadav@adecco.com OR Call on 6364920546 Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievances Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion

Immediate Hiring for International Voice / Inbound Process !! Job Location - Mohali NIGHT SHIFTS / TWO WAY CABS / Rotational OFFS EXCELLENT COMMUNICATION SKILLS Interested Candidates Call on -9716815962 CV Share - garima.sharma@adecco.com Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievances Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion

Location Abhishree Corporate Park , Ahmedabad Department Services Reporting To DM Services Job Description Onsite Customer visit for Installation & Support to resolve all technical issues Resolve all the technical & Non technical issue onsite. Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD Synchronize the same to be used as reference Provide Technical Support to Customers and Onsite Engineers Reproducing Customer Issue: For all the expected solutions given to customer and the issue still continues /or new issue arise to reproduce the customer issue by setting all parameter same as at Customer site and to resolve the issue in coordination with development team. Reply to mails (related to Central region) on support ID / forward to concern team. In-absence of Service Manager to make action plan and sent it to customer and doing necessary formalities to send the Engineer on site after coordinating/Informing Service Manager Material Follow-up if required for engineer Coordinating with Engineer and Customer to process engineer visit , like proving contact details of each-other to both service engineer and Customer Coordinating with Engineers when on site and provide them with documents as and when required.viz. pre-installation form, RMA Generating tickets and intimating the same to engineer and customer in writing Ticket closure with all required documents with closure mail to customer for confirmation. Updating active tickets and sending open tickets details to all senior service engineer and Service manager on weekly or fortnightly basis with reminders for sending pending MOMs Providing Password to all engineers as and when required either by phone of SMS. Co-ordination with Embedded team, development Team, IT Team and PHP team (Licence Related) and CCD Team. In absence for any support team member to help the service manager in handling the region and following instruction of Service Manager for the same. Educational Qualification Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical) Experience 2-5 Years Desired Candidate Profile Preferred Industry Experience: Electromechanical / Automation / Pharma Machine Manufacturing Skills and Knowledge required: Service & trouble shooting of embedded systems Good understanding of Customer problem, SW/HW knowledge Competencies (Behavioural Skills) required: People Management Customer Centric Negotiation Skills Relationship Skills Analytical and Problem Solving Proactive Communicate effectively, verbally and in writing, to a diverse audience. Plan, organize and prioritize work. Demonstrate the highest level of ethical behavior. Remain flexible in order to adapt to changes in work environment. Study and apply new information, and take initiative. Excellent time-management, problem-prevention and problem-solving skills. Work accurately with close attention to detail. Maintain confidentiality of sensitive information. Possess a work ethic that includes neatness, punctuality and accuracy.

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing= Night Shift= 5:30 PM-2:30 AM

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing - Night shift = 5:30 PM-2:30 AM

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing= Night shift= 5:30 PM-2:30 AM

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing= Night shift = 5:30 PM-2:30 AM

Job Title: Sales Advisor Brand: Swadesh – Reliance Retail Location: Mumbai Experience Required: 4–6 years About Swadesh: Swadesh is a premium retail concept by Reliance Retail, celebrating India’s rich heritage of handlooms, handicrafts, and artisanal products. We bring together timeless craftsmanship and contemporary retail experiences, offering customers an authentic and curated journey through India’s cultural legacy. Role Summary As a Sales Associate, you are the face of Swadesh’s craft luxury experience. You will provide exceptional service to guests while narrating the cultural and artisanal journey behind every product. Your role is central to achieving category sales, sustaining high service standards, and bringing India’s heritage to life through elevated retail storytelling. Key Responsibilities Guest Experience & Storytelling Deliver warm, knowledgeable, and emotionally engaging service in line with Swadesh’s guest-first service philosophy . Introduce products through storytelling—articulating their craft, material, and regional provenance. Offer personalised styling or product pairing suggestions based on guest needs and occasions. Sales Performance Achieve individual sales, UPT (units per transaction), and ATV (average transaction value) targets. Support the Department Manager in hitting category-wide KPIs. Encourage repeat visits through follow-ups & appointments Inventory Handling & Product Knowledge Maintain stock accuracy through daily counts and replenishment checks. Keep updated on craft techniques, material usage, and care instructions across categories. Report low-stock or high-demand trends to Department Managers. Visual Merchandising & Store Presentation Support VM upkeep by aligning displays with storytelling themes and seasonal rotations. Ensure neatness, grooming, and hygiene across personal and store presentation zones. Operational Discipline Follow SOPs related to POS, returns, exchanges, packaging, and shift handovers. Execute backend activities such as tagging, pricing checks, and other coordination as needed. Education: HSC/ Intermediate pass

Job Title: Junior Sales Executive - Luxury Jewellery Location: Jubilee Hills, Hyderabad Compensation Range: 4.8 LPA to 7.2 LPA + Performance-Based Incentives About the Role We are looking for a well-groomed , polished , and customer-focused Junior Sales Executive to join our luxury jewellery team at the Jubilee Hills store. The ideal candidate will have proven experience in high-end or ultra-luxury jewellery sales, with a passion for delivering exceptional service and building strong customer relationships. Key Responsibilities 1. Sales Generation Assist customers in selecting jewellery that suits their style, preferences, and requirements. Promote new arrivals and current collections to meet and exceed individual sales targets. Provide expert information on product features, quality, design, and craftsmanship. Consistently achieve and surpass monthly sales targets. 2. Customer Relationship Management Build and maintain long-term relationships with customers to foster loyalty and repeat business. Address inquiries and resolve post-purchase concerns in a professional manner. Conduct timely follow-ups to ensure customer satisfaction and engagement. 3. Store Operations Ensure the store is well-maintained, clean, and reflects a luxury environment. Handle billing and transaction documentation accurately and efficiently. Support inventory updates and maintain premium product displays. 4. Product & Market Knowledge Stay informed on current jewellery trends, luxury designs, and gemstone details. Offer guidance on jewellery care, customization, and repair services. Monitor market competitors and share insights for improvement. 5. Promotions & Marketing Actively participate in in-store events, promotional campaigns, and client outreach programs. Share customer feedback and insights to enhance marketing and merchandising strategies. 6. Team Collaboration Work closely with store managers and team members to meet overall store targets. Share customer preferences and emerging trends to support buying and planning decisions. Key Skills & Qualifications Education: Minimum High School Diploma Experience: Minimum 4 years of experience in luxury or ultra-luxury jewellery retail sales Communication: Strong verbal and interpersonal skills in English and local languages Sales: Demonstrated success in achieving sales targets Customer Service: Customer-centric with excellent problem-solving abilities Product Knowledge: In-depth understanding of jewellery materials, cuts, stones, and craftsmanship Presentation: Professionally groomed with a refined and polished appearance Working Hours 10 hours per day, aligned with store schedules Employee Benefits Provident Fund (PF) Paid Leave Daily Snacks Annual Bonus Health Insurance Growth & Development Opportunities Supportive and Collaborative Work Environment

Objective: To design and lead customer support systems and retailer engagement programs that strengthen channel loyalty, enhance farmer experience, and create sustainable value in KKULs expanding distribution network, driving market leadership and public market readiness. Key Responsibilities: Customer Support Management: Establish a centralized customer support framework to address retailer and distributor queries efficiently. Implement multi-channel support platforms (phone, WhatsApp, CRM-based ticketing) for quick resolution of issues. Track service metrics (TAT, resolution rate) and improve overall satisfaction scores. Retailer Engagement & Success: Develop retailer loyalty programs with incentives and rewards linked to sales performance and brand advocacy. Conduct regular retailer meets, training sessions, and feedback forums to build stronger relationships. Ensure effective onboarding and training of new retailers on product knowledge and sales practices. Farmer Loyalty & Outreach: Collaborate with Sales & Marketing to create farmer loyalty programs integrating advisory services, training, and product incentives. Organize farmer engagement campaigns through distributors and retailers to drive product penetration. Data Analytics & CRM Implementation: Use CRM tools to track retailer performance, engagement metrics, and issue resolution trends. Generate actionable insights from retailer and farmer interactions to refine programs and improve satisfaction levels. Cross-functional Collaboration: Partner with the Sales, Marketing, and Supply Chain teams to align customer support and retailer programs with business goals. Coordinate with IT for digital solutions (apps/portals) to improve retailer and farmer interactions. Team Leadership: Build and lead a dedicated customer success team to manage retailer accounts, loyalty programs, and support operations. Train field teams to ensure consistent customer experience and strong channel support. Key Requirements: Experience: 8 -12 years in customer support, channel management, or customer success roles in FMCG, Agri-inputs, or rural distribution sectors. Skills: Strong expertise in CRM tools, loyalty program design, and customer lifecycle management. Market Knowledge: Familiarity with rural retail dynamics, distributor-retailer relationships, and farmer engagement practices. Education: Graduate (preferably in Business/Agri), MBA in Marketing/Operations preferred. Competencies: Excellent communication, relationship management, data-driven decision-making, and problem-solving skills. What We Offer: Lead a pivotal function impacting retailer loyalty and farmer engagement for Indias largest organized cattle feed brand. Competitive compensation with performance-linked incentives and growth opportunities. Freedom to innovate and build tech-enabled customer success programs in rural markets.