Customer Care Representative

Job Description

Job Information Date Opened 05/08/2025 Job Type Full time Industry IT Services State/Province West Bengal Zip/Postal Code 700091 City Kolkata Country India About Us At Innover, we endeavor to see our clients become connected, insight-driven businesses. Our integrated Digital Experiences, Data & Insights and Digital Operations studios help clients embrace digital transformation and drive unique outstanding experiences that apply to the entire customer lifecycle. Our connected studios work in tandem to reimagine the convergence of innovation, technology, people, and business agility to deliver impressive returns on investments. We help organizations capitalize on current trends and game-changing technologies molding them into future-ready enterprises. Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises. Job Description JD for Frontier Order Assignment. A. Research, investigate and correct issues on Customer Service Orders and Trouble Ticket Requests. B. Program telephone dial tone and modify telephone features and long-distance services on customer phone lines. C. Resolve switch programming issues. D. Interact with other departments to attain company service objectives. E. Ensuring timely and accurate resolution of issues to close the Service Orders. F. Diagnosing and troubleshooting technical problems with software and network systems. G. Contributing to the creation and improvement of internal knowledge base resources. H. Review action taken on trouble tickets to ensure ticket was properly routed, trouble corrected, commitment met, and trouble closed properly. I. Maintain a record of all tasks carried out in the appropriate internal systems and accordingly disposition them. J. Must possess good judgment, be able to make decisions and maintain a professional image. K. Must be able to work under pressure, handle stress and accept criticism while always maintaining professional and courteous manners. Requirements: - i. Graduate with a minimum 1-2 years of experience. ii. Typing, keyboard and computer skills required. iii. Good communication skills, both written and verbal. iv. Strong analytical, problem solving and multi-tasking skills. v. Ability to work independently. vi. Must be willing to work overtime and extra hours during emergencies. vii. PC literacy in Windows-based applications viii. Experience in troubleshooting. (To determine why something does not work as expected and explain how to resolve the problem, prior experience in troubleshooting) ix. Ability to understand and execute process flows. x. Familiarity with operating systems, hardware components, and software applications. Note: Candidates should be comfortable working in any shift & on over the weekends based on business needs