Customer care

As a Senior Customer Service representative, you will be responsible for providing exceptional support and assistance to customers. Your main duties will include handling inquiries, resolving complaints, and ensuring customer satisfaction. Additionally, you will be expected to lead a team of customer service agents, provide training and guidance, and help maintain high service standards. In this role, you will need to have excellent communication skills, both verbal and written, as well as strong problem-solving abilities. You should be able to remain calm under pressure, prioritize tasks effectively, and work efficiently in a fast-paced environment. Experience in customer service or a related field is required, and previous supervisory experience is preferred. The ideal candidate for this position will be highly organized, detail-oriented, and customer-focused. You should have a positive attitude, a willingness to learn, and a commitment to delivering top-notch service. If you are a team player who thrives on helping others and enjoys interacting with people, we would love to hear from you.,