0 years

1 - 0 Lacs

Posted:5 hours ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle inbound and outbound customer calls in a professional manner.
  • Respond to customer inquiries via phone, email, chat, or social media.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering the best solution.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Document customer interactions, transactions, comments, and complaints.
  • Follow up with customers to ensure resolution and satisfaction.
  • Collaborate with internal teams (sales, technical support, logistics, etc.) to address complex issues.
  • Meet individual and team performance targets, including quality, customer satisfaction, and response time.

Job Type: Full-time

Pay: ₹10,547.76 - ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Speak with the employer
+91 8956104188

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