Job
Description
A Customer Care Executive in the tour and travel industry plays a pivotal role in ensuring clients receive exceptional service throughout their travel journey. This position encompasses a blend of customer support, sales, and operational coordination. Below is a comprehensive job description tailored for this role Customer Care Executive – Tour & Travel Job Type: Full-Time(in.indeed.com) Salary: ₹12,000 – ₹20,000 per month (depending on experience and performance) Key Responsibilities: Client Assistance & Consultation: Address customer inquiries via phone, email, and chat. Provide detailed information about travel packages, destinations, bookings, and itineraries. Guide customers in selecting travel options that align with their preferences and budget.(expertia.ai, simplyhired.co.in) Booking & Reservation Management: Assist customers in making, modifying, and canceling reservations for flights, hotels, tours, and transfers. Ensure accurate and timely processing of bookings in the company’s system. Coordinate with travel agents, hotels, and other service providers to confirm reservations. Issue Resolution & Support: Handle customer complaints and issues professionally and efficiently. Investigate the root cause of problems, offer solutions, and ensure customer satisfaction. Escalate complex issues to the appropriate department when necessary. Post-Travel Engagement: Follow up with customers post-travel to gather feedback on their experience and address any post-service issues. Encourage repeat bookings by promoting loyalty programs and future travel packages.) Documentation & Reporting: Maintain and update customer profiles and records in the CRM system. Ensure accurate documentation of customer interactions and service requests.(simplyhired.co.in) Sales Support: Upsell additional services such as travel insurance, excursions, and upgrades when appropriate. Assist the sales team with closing deals and meeting monthly targets. Qualifications: Bachelor’s degree in Tourism, Hospitality Management, or a related field. Proven experience in customer service or a similar role within the travel industry. Strong communication skills, both written and verbal. Ability to remain calm and professional under pressure. Excellent problem-solving skills and attention to detail. Proficiency in Customer Relationship Management (CRM) software and Microsoft Office Suite. Multilingual abilities are a plus. Preferred Skills: Knowledge of travel regulations and requirements for visas and passports. Experience with travel booking systems and software. Flexibility and willingness to work outside normal business hours, including weekends and holidays. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9211787117
