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Customer Care Executive

Customer Care Executive

TenderDetail.com

1 - 5 years

0 Lacs

ahmedabad gujarat

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

excellent communication skills strong problemsolving abilities ability to work well under pressure attention to detail customer service experience

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Representative, you will be responsible for maintaining a positive, empathetic, and professional attitude towards customers at all times. You will be expected to build sustainable relationships and trust with customer accounts through open and interactive communication. Handling complaints and providing appropriate solutions and alternatives within the time limits will be a key part of your role. Additionally, you will need to follow up to ensure resolution and maintain records of all complaints and feedback from customers. Key Responsibilities: - Maintaining a positive, empathetic, and professional attitude towards customers - Taking feedback through e-mail and telephone - Building sustainable relationships and trust with customer accounts - Handling complaints, providing solutions and alternatives, and following up for resolution - Maintaining records of all customer complaints and feedback Qualifications Required: - Excellent communication skills - Strong problem-solving abilities - Ability to work well under pressure - Attention to detail - Customer service experience is a plus,

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Customer Care Executive