Customer Care Executive (sales process)

Greetings from Orane International!!

We are looking for Customer Service Executive (Sales process) to Join our Team!!
Location: Mohali

Key Responsibilities

Lead Generation and Prospecting

• Identify and research potential franchise partners through various channels, including cold calling, email campaigns, and social media.
• Build and maintain a pipeline of interested prospects and ensure timely follow-up to convert leads.

Outbound and Inbound Sales Calls

• Make outbound calls to potential franchisees, introducing them to the franchise opportunity and gauging their interest.
• Respond to inbound inquiries, addressing potential franchisees’ questions, and providing relevant information on franchise benefits, requirements, and processes.

Sales Presentations and Information Sharing

• Provide a detailed overview of the company’s franchise model, benefits, investment requirements, and support provided.
• Use persuasive communication and active listening skills to build rapport and understand the prospect's needs and interests.

Lead Nurturing and Relationship Building

• Maintain regular communication with prospects throughout their decision-making process, addressing any concerns or objections that may arise.
• Coordinate with other departments (e.g., marketing, legal) to ensure potential franchisees receive necessary information and support.

Record-Keeping and Reporting

• Maintain accurate records of all interactions and progress with prospects using the company’s CRM system.
• Prepare regular sales reports and provide feedback on sales targets, lead quality, and campaign effectiveness.

Key Requirements

• Experience: Minimum 1-2 years in telesales, outbound sales, or customer service, preferably within a franchise, real estate, or retail industry.

Skills:

• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Persuasive selling techniques and an understanding of franchising principles.
• Proficiency in CRM software and Microsoft Office Suite.

Interested candidates can share resume to HR Ranjeet at [email protected] and 9914822020

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Experience:

• Customer Service: 1 year (Required)

Language:

• English (Required)

Work Location: In person