Customer Care Executive

To remain well-groomed as per company policy.

 Handling telephonic inquiries of the patients and keeping a record of the same.

 Booking new and follow-up appointments of the patients online and directly in SIVIS.

 Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.

 Greeting and welcoming the patients/guests/consultants both voice and face-toface.

 Assisting patients to fill-up the registration form and then registering patients in SIVIS.

 Collecting payments and generating receipts for the patients.

 Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.

 Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.

 Following the patient flow as per standards and coordinating the same with other roles in the center.

 Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.

 Managing the patients waiting time in peak hours

 Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices)

 Monitoring the hygiene level of water counters and washrooms

 Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.

 Participates in all events/promotions/training and development programs

 Obtaining and entering new patient demographics

 Reviewing all forms for accuracy and completion according to Center policies prior to accepting

 Billing for the patients and closure of account on daily basis before leaving

 Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports).

 Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.

 Appointment booking and follow ups for OPD patients.

 Rescheduling of the OPD appointments

 Daily reports sending it to all concern department

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Anna Nagar East, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 2 years (Preferred)

Work Location: In person