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Krishna Enterprises logo

Customer Care Executive

0 - 1 years

2 Lacs

New Delhi, Gurugram

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Excellent Communication In English Fresher Voice Process Graduate Domestic Process Bpo Voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Inbound Calls: Handle incoming calls from customers, addressing their inquiries, complaints, and requests. Customer Assistance: Provide helpful information, answer questions, and guide customers through various processes. Issue Resolution: Troubleshoot and resolve customer issues related to Airtel Payment Bank services. Documentation: Maintain accurate records of customer interactions and document any relevant details. Product Knowledge: Stay informed about Airtel Payment Bank products, services, and policies. Compliance: Adhere to company policies and procedures during customer interactions. Feedback Collection: Gather feedback from customers and share insights with relevant teams. Training: Assist in training new Customer Support Representatives. Preferred candidate profile Basic knowledge of BPO customer service practices. Qualification: Graduation required. Proficiency in English (Versant levels 5). Fresher/Experience of at least 6 months in a BPO role with documented performance. Ability to work from the office. Perks and benefits Provident Fund ESIC Please connect HR Vanshika for applications. 9560808268.

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Krishna Enterprises
Krishna Enterprises
www.krishnahomes.com

Real Estate

501-1000 Employees

6 Jobs

    Key People

  • Rajesh Kumar

    CEO

  • Sita Patel

    CFO

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