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High Five Global Networks logo

Customer Care Executive

0 - 31 years

0 Lacs

Sector 2, Noida

Posted:3 weeks ago| Platform: Apna logo

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Skills Required

service surveys query communication reports statistics support

Work Mode

Remote

Job Type

Full Time

Job Description

Primary responsibilities of a customer care executiveAll customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee: conducting customer satisfaction surveys to understand what areas of the company's services need improvements. catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. curating streamlined email and social media communication mediums for offers, updates and much more. dealing with customer issues and churning out an easy-to-follow solution. managing payment and delivery of customer orders. helping customers choose the right product for their requirements and budget. handling customer concerns and complaints in a timely manner. informing customers of upcoming promotions or deals. establishing a positive rapport with all clients and customers in person or via phone. forming reports based on customer satisfaction statistics and helping their team to develop new skills. fixing appointments based on the availability of customers and clients. interacting with customers to ensure they have a desirable and shareable experience.

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High Five Global Networks
High Five Global Networks
www.highfiveglobal.com

Networking / Technology

Denver

50-100 Employees

5 Jobs

    Key People

  • Alice Smith

    CEO

  • Bob Johnson

    CTO

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