Posted:1 day ago|
Platform:
On-site
Full Time
Key Requirements 2–3 years experience in CRM / customer support, preferably logistics Strong verbal and written communication skills Ability to handle customer escalations and service complaints Proficiency in CRM tools, Excel, and basic reporting Coordination skills with operations, finance, and hub teams
Key Result Areas (KRAs) Handle customer queries and complaints within defined TAT Ensure closure of complaints with root cause analysis Maintain CRM records and daily MIS reports Improve customer satisfaction score (CSAT) Proactive communication with customers on delays or issues Support retention and service quality initiatives
Job Types: Full-time, Permanent
Pay: ₹8,290.25 - ₹25,040.31 per month
Benefits:
Work Location: In person
ARC PARCEL SERVICE
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
mumbai, thane, navi mumbai
Experience: Not specified
1.25 - 3.0 Lacs P.A.
kochi, thrissur, kozhikode, thiruvananthapuram
Experience: Not specified
2.0 - 2.0 Lacs P.A.
noida, gurugram
Experience: Not specified
3.0 - 4.5 Lacs P.A.
4.5 - 4.75 Lacs P.A.
navi mumbai
Experience: Not specified
1.25 - 2.25 Lacs P.A.
noida, ghaziabad, new delhi
Experience: Not specified
0.5 - 1.5 Lacs P.A.
coimbatore
2.4 - 3.0 Lacs P.A.
kolkata, mohali, chandigarh
Experience: Not specified
2.5 - 4.5 Lacs P.A.
mohali district, india
Experience: Not specified
Salary: Not disclosed
Experience: Not specified
1.44 - 1.92 Lacs P.A.
