Customer Care Coordinator

Job Description

Job description Title: Patient Engagement CoordinatorExperience: 0-1 years Location: Onsite (Mohali) phase 8-A Freshers with good English and communication skills can apply! Training will be provided. What skills do you need? Fluency in English & excellent communication skills. Competency in Microsoft 365 applications including Word, Excel, and Outlook. Ability to work effectively both independently and as part of a team. Hard & Smart Work Ability to work on tight deadlines. What will you be doing? Dealing with Patients and resolving their queries. Entering Data into Excel sheets, working with multiple software. Conduct outreach (telephonic, text & email) to schedule and confirm appointments. You will work to optimize patient engagement. While working in close collaboration with the internal teams, the Patient Engagement Coordinator will support provider practices in administrative tasks to ensure office appointments are kept, thereby ensuring the closure of gaps in care. Others: 1. Effectively leverage practice management systems, EMRs to obtain patient data & perform outreach (an experience with Athena is preferred). 2. Able to communicate effectively in English. 3. Typing accuracy with minimum speed of 35 wpm. 4. Meet daily goals set by the department (i.e., number of calls per day, appointments set per day, shift & attendance adherence etc.). 5. Customer service-oriented attitude & behaviour.6. Positive energy and strong work ethic. Feels like you? Share your CV at [email protected] Job Type: Full-time Schedule: Night shift Rotational shift Weekend availability Work Location: In person