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Shopsense Retail Technologies Limited
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Customer Care Associate

Customer Care Associate

Shopsense Retail Technologies Limited

0 - 5 years

1 - 3 Lacs

mumbai

Posted:1 month ago| Platform:

Apply

Skills Required

excellent verbal and written communication skills excel

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

What will you do at Fynd?

Take ownership of customer issues
Troubleshoot problems and see them through to resolution
Escalate unresolved issues to the appropriate internal teams
Receiving and placing customer service telephone calls
Resolving customer complaints
Ensure customer satisfaction and provide professional customer support.

Some Specific Requirements

University/college degree is an asset
Familiarity with office software and phone systems a plus
Previous experience, especially in a particular industry, preferred
Microsoft excel knowledge.

Qualifications / Skills:

Customer service
Product knowledge
Quality focus
Problem-solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analysing information
Multi-tasking

Preferred candidate profile

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Shopsense Retail Technologies Limited

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Customer Care Associate