62 Customer Analytics Jobs

Experience: 2 to 8 years Responsibilities 1) Drive data-driven insights to optimize marketing strategies, improve customer targeting, and enhance campaign performance 2) Analyze large datasets, tracking key performance metrics, and providing actionable insights to drive Marketing decisions that supports business growth, customer engagement, and overall marketing for the Banking s Retail and Commercial products 3) Develop and maintain dashboards and reports to track key performance indicators (KPIs) and business metrics 4) Work with the clients and stakeholders to assist in setting the marketing analytics roadmap and present the analytical insights Required Qualifications, Capabilities and Skills 1) Degree in Accounting, Commerce, Economics, Statistics / Mathematics, or Marketing 2) Post Graduate finance, economics or accounting qualifications, Marketing requirement Desired Experience 1) Experience in Banking sector (Retail or Commercial banking) and banking products 2) Background in Marketing analytics to be able to drive marketing decisions for the bank 3) Advanced proficiency in SQL and experience working with large, complex datasets 4) Strong experience with Excel reporting and data visualization tools (Tableau, Power BI) 5) Experience in leading teams and direct client stakeholder management Desirable Skills 1) Knowledge of marketing and financial metrics (CPL, CPA, CLTV, ROI, NPV, etc.) and experience optimizing marketing campaigns based on performance data 2) Hands on Development experience in python/py-spark/ SAS 3) Experience with advanced analytics techniques including regression analysis and customer segmentation, to extract actionable insights from customer and marketing data

: The ideal candidate would be adept at understanding customers business challenges and define appropriate analytics approach to design solution Should be able to convert mathematical/ statistics-based research/ academic literature into sustainable data science solutions This is a hands-on role, will be required to manage day to day delivery activities in executing analytics projects by analysing large volume of data Should have familiarity on solutions in core functional areas related to Promotion Effectiveness, Digital Marketing, Customer Relationship Management (CRM), Campaign Management & Data Insights etc. Evolve the approach for the application of machine learning/deep learning to existing program and project disciplines He / She would also be responsible for creating Business & technical presentations, reports etc. to present the analysis findings to the end clients and for business development This role requires excellent communication skills .Must Have: Hands on experience in exploratory data analysis, A/B testing, Campaign Measurement and model building (end to end), customer Analytics, Loyalty and Promotions1-2 years in hospitality industry Tools: Databricks, Python, SQL, Experience on AWS platforms/Azure Excellent communication skills, both oral and written.Functional/Domain Experience:Good exposure to hospitality industry and their datasets Relevant Experience: 5+years of hands-on experience in Data Science Qualifications Educational Criteria:Masters in Statistics / Mathematics / Economics / Econometrics from Tier 1 institutions OrMBA from Tier 1 institutions - Preferred

Theres never been a more exciting time to be at McCormick India. Were a respected global flavour leader with more than 12,000 employees across 27 countries. From favourite drinks to iconic burgers and in every aisle in the grocery store, McCormick is flavouring many of the biggest brands you know. What makes us a great place to work? Simple. We put people first. We champion growth, respect everyones contributions and do whats right for our business, our people and our planet. The best part: we get to bring our passion for flavour to work every day. Join us on our quest to make every meal and moment better. Reporting to the SEA and India Commercial Finance Manager - FS, the Sr Finance Analyst will be responsible to prepare analysis and generate insights to drive growth and profitability for SEA and India business. Role will be responsible to maintain pricing and costing models, support during Budgets and forecasts as well as ensuring accurate and timely month end closing. Roles & Responsibility Support Quarterly/off-cycle financial forecast and budgets. This will include working with commercial teams to build customer and category wise sales, calculating gross margins and supporting preparation of Cause of changes vs. previous year and forecasts. Prepare monthly management reporting, including monthly sales and margin reports, variance analysis and commentary. Indicate key drivers of financial performance and identify actionable. Analyze financial and non-financial data to provide actionable insights on revenue, pricing, margin, and customer profitability. Develop and maintain pricing and costing models to support various strategic decisions on product pricing - RFP based negotiations, pricing for new products, support on productivity / CCI projects as well as other adhoc price evaluation requests. Support on Competition as well as Customer analytics. This will include preparing details on key competition like Newly-weds, Kerry, VKL etc. as well as working with commercial team to put together Customer related insights - McDonald, YUM etc. Drive automation of standard reports by adoption of new reporting tools like Power BI etc. Education and Experience Chartered Accountant with 3-5 years. Strong financial modeling and advanced Excel skills Strong understanding of Accounts / Finance functions Experience of working on SAP is essential. Good Inter-personal skills including People Management Skills Our ambitions are bold. If you are a change-maker with a passion for flavour and an appetite for a good challenge, come have a seat at our table. Your application will be treated in strict confidence. WHY WORK AT MCCORMICK? United by flavor. Driven by results. As a McCormick employee you ll be empowered to focus on more than your individual responsibilities. You ll have the opportunity to be part of something bigger than yourself to have a say in where the company is going and how it s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

Job_Description":" Job Title: Data Science CoE Location: Hyderabad, India (Hybrid) Experience: 6+ years Role Type: Full-time Start Date : Immediate About the Role: As we build our Data Science Center of Excellence (CoE), we are looking for an entrepreneurial and technically strong Data Science Lead who can lay the foundation for a high-performing team. You will work directly with stakeholders across multiple business units to define use cases, lead model development, and ensure successful deployment and value realization. Key Responsibilities: Serve as the technical and strategic lead for the Data Science CoE. Partner with business leaders to identify use cases, assess feasibility, and define measurable outcomes. Design end-to-end data science solutions \u2014 from problem framing and data exploration to model development and deployment. Build and mentor a team of data scientists as the CoE scales. Promote best practices in experimentation, model development, versioning, documentation, and governance. Collaborate closely with engineering and data platform teams for scalable solution delivery. Evangelize data science best practices and build credibility through delivery of impactful projects. Qualifications: 10+ years of experience in applied data science, machine learning, or AI solutioning. Strong portfolio of business-impacting projects across domains such as customer analytics, personalization, marketing, pricing, operations, or product. Experience working with cloud platforms (AWS, Azure, or GCP) and modern data science tools (Python, R, SQL, etc.). Strong stakeholder management and communication skills to explain complex models in simple business terms. Prior experience in setting up data science teams, mentoring junior talent, and working in a cross-functional delivery environment. Exposure to MLOps and model deployment in production systems is a plus. ","

As we build our Data Science Center of Excellence (CoE), we are looking for an entrepreneurial and technically strong Data Science Lead who can lay the foundation for a high-performing team. You will work directly with stakeholders across multiple business units to define use cases, lead model development, and ensure successful deployment and value realization. Key Responsibilities: Serve as the technical and strategic lead for the Data Science CoE. Partner with business leaders to identify use cases, assess feasibility, and define measurable outcomes. Design end-to-end data science solutions \u2014 from problem framing and data exploration to model development and deployment. Build and mentor a team of data scientists as the CoE scales. Promote best practices in experimentation, model development, versioning, documentation, and governance. Collaborate closely with engineering and data platform teams for scalable solution delivery. Evangelize data science best practices and build credibility through delivery of impactful projects. Qualifications: 10+ years of experience in applied data science, machine learning, or AI solutioning. Strong portfolio of business-impacting projects across domains such as customer analytics, personalization, marketing, pricing, operations, or product. Experience working with cloud platforms (AWS, Azure, or GCP) and modern data science tools (Python, R, SQL, etc.). Strong stakeholder management and communication skills to explain complex models in simple business terms. Prior experience in setting up data science teams, mentoring junior talent, and working in a cross-functional delivery environment. Exposure to MLOps and model deployment in production systems is a plus. ","

Role: Digital Analytics (Customer Data Platform Expert) Mode of work: Work from Office only Location: Bengaluru (Indiranagar) 315Work Avenue IND1 - Coworking Space Salarpuria Adonis, 648/1/J, Old Madras Rd, Binnamangala, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038 ) Requirements: Experience in handling CDP platforms like Adobe Experience platform/Salesforce or any other CDP platforms in the market. Strong analytical and problem-solving skills to identify trends, patterns, and opportunities for improvement. Excellent communication skills to effectively convey insights and recommendations to stakeholders at all levels. Ability to translate complex data into actionable insights and strategies. Detail-oriented and organized, ensuring data accuracy and consistency. Adaptable and curious, staying up-to-date with the latest CDP features and best practices. Collaborative and team-oriented. Able to work closely with marketing, development, and product teams for data-driven decision-making. Understanding of data privacy regulations, such as GDPR and CCPA, and their impact on data collection and reporting. Advanced knowledge on custom dashboards, audience segmentation and creating custom reports for product & campaign team. Min 3+ Years experience in the field of analytics and CDP platform Interested candidates can share your resume to sai.s29@shriramfinance.in

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Business Consulting Principal responsibilities Provide analytical support to Global / Regional businesses covering Customer analytics/ Product analytics/ Portfolio analytics etc. Strong business analysis, problem solving, project management skills and reporting skills are essential Manage effective and enduring relationships with various stakeholders to understand, recommend and drive delivery against business agenda Support in analyze and build new used cases and campaigns on customer journeys Manage and work with real time data to generate decisions on prospects, features for ongoing campaigns Manage integration of on premise solutions to the global blueprint Knowledge in Financial services preferred The role holder shall also be expected to guide and lead team members from a functional perspective and help them build up a strong culture of delivery and professionalism Working with and liaising with data analytical teams across multiple functions to share knowledge and best practices Requirements 7+ years of hands-on analytics experience solving complex business problems using data A degree in MBA with Bachelors in Engineering / Master s degree in Economics, Mathematics, Statistics or other numerical discipline, equivalent with relevant work experience in Data related technologies Strong analytical skills with business analysis experience or equivalent. Knowledge and understanding of financial-services/ banking-operations preferred Knowledge of forecasting and statistical modelling techniques, market research and multivariate analysis tools (e.g., factor and cluster analysis, conjoint analysis etc.) is a plus Strong programming skills and sound knowledge of Python, SQL or other equivalent analytical tools is required. Knowledge of Qlik Sense will be preferred Ability to transform a business problem to a data problem is required Previous experience in data commercialization will be advantageous Conduct in depth reviews and analyzing data from reports to deliver observations, detail changes and identify the root cause Strong written and verbal communication skills. Ability to effectively communicate complex concepts and ideas Effective communication, inter-personal and experience at stakeholder management with ability to build strong relationships with internal and external stakeholders Ability to manage multiple projects, stakeholder, identify scope of improvement and provide efficient data driven solution Strong analytical and curious mindset and ability to deliver despite multiple challenges You ll achieve more at HSBC:

Senior Business Analyst (Product Analytics) Exp 5 to 8 yrs Business Analytics profile, with a focus on B2C digital products SQL, Excel, Python, R Tableau, Power BI among others B2C product companies offering digital / Tech products

Responsibilities: * Develop marketing strategies based on insights * Conduct campaign analysis & optimization * Analyze customer behavior & preferences * Monitor market trends & competitors, Analyze economic and industrial data to support business. Health insurance Provident fund

Product Manager, Digital Commerce Platform Come and join the Digital Enterprise Capabilities Team as we work to transform Thomson Reuters into a truly Digital company. We aren t just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user. We are looking for curious, smart, self-driven Product professionals who love the challenge of turning complex problems and constraints into elegant solutions that meet our users needs. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation are welcomed and encouraged. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. About the Role In this opportunity as a Product Manager, Digital Commerce Platform , you will: We are looking for a Product Manager who can help us shape the future in our digital transformation. We want a leader with a passion for innovation, and an entrepreneur who likes working backward from the customer and tackling complex ambiguous problems. Through your work in the Enterprise Digital Office, you ll ensure customers find the products and services to meet their needs, and seamlessly try, buy, or renew to help our customers realize their goals. As a Product Manager, you will develop a comprehensive and bold product vision, strategy, and roadmap, and set key business objectives (OKRs) for your product. You will leverage the knowledge of your product, as well as customer feedback and analytics to prioritize the direction and desired outcomes for your product. You will be the voice of the product to key stakeholders to ensure their needs are met and the product development team is getting the direction and support it needs to be successful. You will develop and actively maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for customers and stakeholders. You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance. At the end of the day, we re looking for individuals who will enable Thomson Reuters to think big, make it simple, and move fast. Responsibilities Go from blank paper to innovative solutions that solve big customer problems Develop a bold product vision, strategy, and roadmap; create reasons to believe, and inspire teams to realize the vision Develop market and trend analysis that inspires world-class solutions and experiences Leverage customer insights from user experience research and analytics to iteratively drive continuous solution improvement Accountable for the development and health of the product. Drive the strategy and roadmap for your product using customer analytics to drive prioritization Maintain and refine a backlog: create user stories, and acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value that align with product strategy Ensure stories communicate the customer and stakeholder needs to meet key business objectives and strategies for the product Work in an Agile scrum team, ensuring the teams are aligned around similar goals and objectives Possess a fundamental understanding of end-to-end customer experience integration and dependencies Inspire others to achieve challenging goals and high standards of performance while committing to the organization s direction Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles Demonstrate a high say/do ratio and hold others to the same About You You re a fit for the role if you have the following: 3+ years of experience working as a product manager of a B2B or B2C digital platform shipping multiple products and features focused on ecommerce You ve honed your product development playbook which includes leading with customer-driven innovation backed by qualitative and quantitative data 3+ years in Agile (Scrum preferred) environment, with a proven understanding of the development life cycle, including but not limited to requirements definition, user experience, development practices, testing, and deployment Proven ability to take initiative within a matrix organization to build strong, productive relationships based on excellent communication and interpersonal skills History of partnering and collaborating with architects and engineers in writing clear user stories Demonstrated ability to achieve bold strategic goals in an innovative and fast-paced environment and able to flex between multiple workstreams Demonstrated ability to develop an inspiring product vision, strategy, and roadmap Ability to communicate complex concepts in easy-to-understand terminology Able to apply knowledge of how a product is designed, built, deployed, and maintained in an enterprise environment; you transparently manage risk by collaborating with team, keeping stakeholders informed, and unpack your principles and approach Experience with technology and ability to facilitate communication between business and technology teams (bonus points for having software engineering or data analytics in your background) Track record of delivering high-impact iterative products that solve big customer problems, delivered on time and on budget Ability to articulate clear and concise specifications for new products and new features with a strong affinity towards the developer community. Understands at a high level the landscape of tools and technologies that developers use to bring products to market Strong communication skills with demonstrated ability to articulate and evangelize a strategy at every level of the organization Ability to prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision. Proven ability to work under rapid development cycles with large teams to achieve a common goal Proven ability to influence cross-functional team(s) without formal authority. Familiarity with financial concepts and financial/budget management #LI-AZ5 What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

Key Responsibilities Analytics (Data & Insights): Analyze category and activity performance using advanced analytics methods. Deliver actionable insights using transactional, financial, and customer data. Design and measure experiments and pilots. Lead projects in clustering, forecasting, and causal impact analysis. Build intuitive dashboards to represent insights effectively. Operational Excellence: Improve data quality with automation tools. Develop analytical solutions and dashboards using user-centric design. Benchmark against industry standards and enhance business performance. Stakeholder Management: Collaborate with consultants, engineers, and cross-functional teams. Communicate complex insights in an understandable format. Create clear documentation linking business needs to data solutions. Promote a data-driven culture and share learnings across teams. Qualifications & Experience Education: Bachelors degree in Finance, Mathematics, Statistics, Engineering, or a related analytical discipline. Experience: 7+ years in a data analytics or quantitative role. Experience with Python, SQL, Spark, and handling large data volumes. Experience leading projects or small teams. Strong communication skills (English). Behavioral Competencies: Delivery excellence Innovation and agility Business acumen Social intelligence Technical Knowledge & Tools Retail, Supply Chain, Marketing, Customer Analytics Statistical Modeling & Time Series Analysis Python, PySpark, R MySQL, Microsoft SQL Server Power BI Azure, AWS, GCP

Role: Insights and Analytics Manager Location: Bangalore Mode: Hybrid Profile: We are seeking a dynamic and experienced Insights Manager to lead performance reporting and analysis for our entire company sales and margin. This pivotal role requires a deep understanding of SQL, Python, and data visualization tools, alongside a knack for storytelling and effective communication. The successful candidate will play a key role in identifying trends, patterns, and opportunities within our data and translating them into actionable insights for senior leadership. Key Responsibilities: Utilize SQL and Python to extract, manipulate, and analyze large datasets from various sources, including transactional data, customer databases, and marketing campaigns. Lead performance reporting and analysis initiatives, providing insights into company-wide sales and margin performance across different brands and sectors. Develop reports using tools such as Databricks, Excel, and PowerPoint to visualize key performance metrics and trends. Conduct in-depth analysis of customer trends, product analytics, segmentation, persona, and basket analysis to uncover actionable insights. Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions. Drive continuous improvement in data quality, accuracy, and reporting processes to enhance decision-making capabilities. Present findings and insights to senior leadership, in a clear, concise, and compelling manner, focusing on the narrative behind the data. Mentor and coach junior team members, fostering a culture of continuous learning and development. Qualifications: Bachelor's degree from a Tier 1 college in a quantitative field such as Mathematics, Statistics, Computer Science, or related field. Master's degree preferred. Minimum of 8 years of relevant experience in data analysis, preferably within the retail industry or a related field. Proficiency in SQL and Python for data extraction, manipulation, and analysis. Experience with data visualization tools such as Databricks, Tableau, or Power BI is highly desirable. Proven track record of driving insights and recommendations from complex datasets to influence business strategy and decision-making. Excellent storytelling and communication skills, with the ability to distill complex data into actionable insights and present them to senior leadership. Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Self-motivated and proactive with a strong sense of ownership and accountability. Ability to work effectively both independently and as part of a collaborative team environment.

Role Description: Retail / CPG domain experience is a must have. Quick commerce (optional) Functional Knowledge Required: Category / Product Analytics (Must have): Product Assortment Analysis, identifying trends and patterns in category performance, new product launches Sales Data Analysis (Must have): Analysing sales trends, forecasting performance and identifying key sales drivers Customer Analytics (Must have): Using Loyalty and Customer data for direct marketing campaigns and campaign measurement Geo-Spatial Analytics (Good to have): GIS tools (ArcGIS or QGIS), Location-based analysis (spatial matching, trade area analysis), Spatial data visualization. Should have strong story telling skills: Ability to explain complex data to non-technical / business teams Skills: Proven experience as a Data Scientist or similar role. Strong knowledge of Data Analysis, Statistics, Machine Learning, Model Evaluation Techniques and Model Interpretation. Proficiency in data science tools and programming languages such as Python , R, Azure Databricks, SQL , etc. Familiarity with supervised and unsupervised learning techniques, deep learning, reinforcement learning, evaluation metrics, feature engineering, model selection and validation, ensemble methods, and explainable AI Power BI, Spotfire or other visualization tools (optional) Years of experience: 5 to 7 years relevant experience in Analytics

We are looking for an experienced Project Manager reporting to VP Customer Experience to lead a portfolio of programs that directly influence Avalaras Customer Experience. You will oversee multiple, concurrent projects including those tied to CSAT, operational performance, and other customer health metrics and you will drive global efforts that reduce customer friction, improve satisfaction, and build scalable systems for identifying issues across the customer journey. What Your Responsibilities Will Be Youll lead CPO (Customer Pissed Off) improvement programs to reduce customer friction and dissatisfaction across departments and systems You must Identify pain points, aligning teams on initiatives that improve the customer experience and reduce churn risk Youll drive key programs in collaboration with leadership, setting goals and success metrics Manage executive reporting, including weekly CPO updates Oversee system-based improvements and data integrations (e.g., Salesforce, Workday) Support dashboard and tool enhancements, including Gainsight and Sales Trailing CPO metrics Youll be a project lead for cross-functional customer analytics initiatives Design and manage intake processes for analytics requests Lead the Customer Analytics Champion program, engaging internal advocates to drive best practices and insights What Youll Need to be Successful 6+ years of program management experience in SaaS or customer-focused environments Experience leading cross-functional projects with measurable impact Flexible to work across time zones; based in Pune with overlap in Pacific/Central hours Track record in fast-paced, high-pressure settings and experienced in workflow optimization and process improvement Data-driven, with knowledge of CX metrics and operational KPIs PMP or equivalent certification is a plus Customer-focused, detail-oriented, and results-driven and Proficient in Excel, PowerPoint, Jira, Salesforce, and Power BI #LI-Hybrid How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 6+ years of program management experience in SaaS or customer-focused environments Experience leading cross-functional projects with measurable impact Flexible to work across time zones; based in Pune with overlap in Pacific/Central hours Track record in fast-paced, high-pressure settings and experienced in workflow optimization and process improvement Data-driven, with knowledge of CX metrics and operational KPIs PMP or equivalent certification is a plus Customer-focused, detail-oriented, and results-driven and Proficient in Excel, PowerPoint, Jira, Salesforce, and Power BI #LI-Hybrid Youll lead CPO (Customer Pissed Off) improvement programs to reduce customer friction and dissatisfaction across departments and systems You must Identify pain points, aligning teams on initiatives that improve the customer experience and reduce churn risk Youll drive key programs in collaboration with leadership, setting goals and success metrics Manage executive reporting, including weekly CPO updates Oversee system-based improvements and data integrations (e.g., Salesforce, Workday) Support dashboard and tool enhancements, including Gainsight and Sales Trailing CPO metrics Youll be a project lead for cross-functional customer analytics initiatives Design and manage intake processes for analytics requests Lead the Customer Analytics Champion program, engaging internal advocates to drive best practices and insights

Lead analytics Team from scoping to delivery and solve business problems through basic to advanced analytics Proactively propose, initiate, independently execute and own strategic strategic ideas and POCs targeting revenue growth & larger business Required Candidate profile Exp of SAS, SQL, Python (Mandate) exp in BFSI Domain only Ability to work effectively in a team environment Strong communication and interpersonal skills Knowledge of MS Office PowerPoint, Excel

As a Lead Data Architect - Data Scientist at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages. Our Business Analytics team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. we're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. Job responsibilities Collaborating with business partners, research teams and domain experts to understand business problems. Providing stakeholders with timely and accurate reporting. Performing ad hoc analysis based on diverse data sources to give decision-makers actionable insights about the performance of the products, customer behavior and market trends. Presenting your findings in a clear, logical, and persuasive manner, illustrating them with effective visualizations. Collaborating with data engineers, machine learning engineers and dashboard developers to automate and optimize business processes. Identifying unexplored opportunities to change how we'do business using data. Required qualifications, capabilities and skills Formal training or certification in Data Analysis using Python and 5+ years applied experience Advanced SQL querying skills. Experience in taking open ended business questions, then use big data and statistics to create analysis that can provide an answer to the questions at hand. Experience with customer analytics such as user behavioral analysis, campaign analysis, etc Demonstrated ability to think beyond raw data and to understand the underlying business context and sense business opportunities hidden in data. Ability to work in a dynamic, agile environment within a geographically distributed team. Excellent written and verbal communication skills in English. Preferred qualifications, capabilities and skills Distinctive problem-solving skills and impeccable business judgment. Familiarity with machine learning.

Job Description: We are looking for a skilled Data Analyst / Business Analyst to join a high-growth team in Bangalore. Youll work on high-impact business problems, delivering actionable insights by analyzing data and building dashboards. This is a full-time, on-site position , where you will collaborate with cross-functional teams to drive data-informed decisions across product, business, and operations functions. Roles and Responsibilities: Work closely with Product, Business, and Operations teams to identify and solve key business challenges using data. Perform root cause analysis, create dashboards, and deliver insights for decision-making. Manage large datasets (1M 10M records/day) and ensure data accuracy. Build and maintain dashboards, fact tables, and data pipelines. Provide inputs on customer acquisition, growth, supply analytics, and marketplace health. Present insights in a business-friendly manner to both technical and non-technical stakeholders. Prototype and test data solutions to solve real-world business issues. Key Requirements: Minimum 6 years of experience in Analytics. Strong skills in SQL and Python for data analysis and manipulation. Advanced skills in Excel , spreadsheets , and data visualization . Experience in building dashboards (Metabase or other BI tools). Strong analytical, problem-solving, and communication skills. PF registration is mandatory . Strong communication (written and verbal) is a must . Must be based in or ready to relocate to Bangalore . Preferred Skills / Good to Have: Experience in Logistics, Mobility, or Delivery-based domains . Familiarity with Metabase , statistical tools, or machine learning concepts . Educational Qualification: Bachelors degree in Statistics, Mathematics, Economics , or a related quantitative discipline.

Business Consultants work with Verint Customer Analytics prospects, customers and our internal teams t drive maximum business impact via Verint Speech & Text Analytics software and practices. Through close work with sales teams and our clients, Business Consulting professionals identify business value creation opportunities, devise programs tdrive improvement, and hold primary responsibility for delivery of these programs. With a significant portion of this work performed on-site, you will work in an exciting, cross-functional environment: with the Verint Sales Team taccelerate sales cycles, alongside the Verint services teams tincrease the impact of our implementations, and harvest best practices and shape future versions of the Verint Customer Analytics products. Specialist knowledge of more than one of the following domains; Workforce Optimization; Speech Analytics, Text Analytics, Big Data Analytics, Quality Management, Process Automation and Feedback Management; and from select Industries: Financial Services, Telecommunications, Utilities, Retail or Healthcare, coupled with strong analytical skills. Expertise preferred in Operations functions (e.g., contact centers, back-office processes, value engineering) 7-10 years relevant work experience. 2-3 years in a business analysis or consulting role. PROFESSIONAL SKILL REQUIREMENTS: Strong leadership and strategic thinking: deliver clear, prescriptive consulting, manage tough audiences and scale from project level texecutive level well. Strong presence and presentation skills: demonstrate a persuasive ability talign audiences -- from project team, front line client employees, tsenior executive sponsors and stakeholders. Ability tplan and organize projects. Proven ability twork creatively and analytically in a structured problem-solving environment. Excellent communication (written and oral) and interpersonal skills. Good judgment with the ability tmake timely and sound decisions. Ability twork independently and as a member of various teams. Versatility, flexibility, and a willingness twork within constantly changing priorities with enthusiasm. Acute attention tdetails. LOCATION / TRAVEL: Position will be based in New Delhi / Bengaluru. This role will require 50% + travel, depending on home office location, client project locations, and project schedules. DUTIES AND RESPONSIBILITIES: Pre-Sales and During Implementation Work with key stakeholders tunderstand their objectives, and the challenges and issues facing their business, and translate these intrecommendations and solutions supported by sound financial analysis and business case development. Work in close partnership with the Verint Sales and Pre-Sales Teams tidentify opportunities, and communicate product and solution capabilities, relevance and value, thelp shape deals. Guide client teams through problem definition, issue identification and work plan development using structured problem solving principles and past experience. Lead business discovery and design consulting engagements tbuild a shared vision and operating model for the successful delivery of multi-product solutions based on customer value and success criteria. Work in close partnership with the Verint Professional Services group, using a holistic approach tthe deployment of Verint software that guides both Implementation Services and leads Project Success and Business Consulting Services. Work with the Professional Services teams, tdesign and lead business requirements definition, business and process change, guided analytics, and business change and readiness work streams, tdeliver the most successful solutions and accelerate time tvalue. Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, provide recommendations and take ownership of actions. Create Success Action Plans specific tindividual accounts designed tdrive improvement. Post-Implementation Lead the delivery of Client Success Action Plans and periodic follow-up engagements. Monitor achievement of defined client strategic, financial and operational benefits, ensuring planned business outcomes are achieved and helping tadjust programs if necessary, through remediation programs you deliver. Closely monitor adoption rates of assigned accounts; provide keen insight intexactly how customers are using our service, the pros and cons, anything we can dtimprove their ROI on the service. Gather and create best practices for implementing and using Verint Speech Analytics tbe disseminated tcustomers via content, conversations and presentations. Builds and maintains effective relationships at senior client management (GM, VP, Exec GM, etc.) level. stablishes him/herself as a trusted adviser. Develops, prepares and presents proposals and with Account Executives. Leads development of client needs based product demonstration across the entire Verint Customer Analytics suite. Displays and can communicate broad knowledge of all Verint Solutions applicable tclient needs. Leads the development of written material and presentations -- leads presentations as required. Leads overall analysis, problem solving and design for the project. Based on domain knowledge and customer learning, continuously develop and enhance repeatable success models that can be prescribed tthe customers. Develop community best practice sharing programs treach out ta wider customer base and promote learning within the customer base, and shape next practices for industry thought leadership.

please attach your upated resume if interested on the below role Job Title: Associate / Data Analyst / Sr. Data Analyst Function: Data & Analytics Location: Gurgoan DLF Cyber Hub Experience Required: 3to5 years for Sr. Data Analyst About the Role We are seeking highly motivated individuals for the position of Associate Data Analyst / Data Analyst / Sr. Data Analyst to join our global Data & Analytics team. You will work on high-impact projects, collaborating with cross-functional departments like Marketing, Merchandising, Technology, and Business Units to deliver analytical solutions that drive business performance. This is an excellent opportunity to work in a fast-paced, data-driven environment and make a measurable impact through insights and automation. Key Responsibilities Data & Insights Clean, process, and analyze large datasets to ensure data quality and consistency Identify trends and patterns to provide actionable business insights Create business requirement documents, use cases, user stories, and test cases for analytics projects Design and build impactful dashboards and data visualizations using BI tools Provide ad-hoc data analysis and reports for leadership Operational Excellence Improve data quality through automation and validation tools Develop user-centric dashboards and analytical solutions Benchmark industry practices to create business performance improvement strategies Stakeholder Management Collaborate with data engineers, consultants, and cross-functional teams throughout the analytics lifecycle Communicate insights and complex data concepts to non-technical stakeholders Prepare and maintain comprehensive documentation of analytics solutions Share key learnings across teams to enhance overall data maturity Desired Candidate Profile Education Bachelors Degree in Computer Science, Information Management, Statistics, or a related technical field Technical Skills Strong knowledge of SQL, Python, PySpark Experience with data visualization tools like Power BI, Tableau, Alteryx Understanding of statistical modeling, time series analysis Experience with relational (MySQL, MS SQL) and non-relational (MongoDB, DynamoDB) databases Familiarity with cloud platforms (Azure, AWS, GCP) for analytics Soft Skills Strong analytical and problem-solving skills Excellent communication and stakeholder management Agile and innovative mindset Focus on delivery excellence

Skill required:Marketing and Customer Analytics - Data Science Designation:Analytics Associate Manager Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:8 to 12 years What would you do? You will be aligned with our Insights&Intelligence vertical and help us generate insights by leveraging the latest Artificial Intelligence (AI) and Analytics techniques to deliver value to our clients. You will also help us apply your expertise in building world-class solutions, conquering business problems, addressing technical challenges using AI Platforms and technologies. You will be required to utilize the existing frameworks, standards, patterns to create architectural foundation and services necessary for AI applications that scale from multi-user to enterprise-class and demonstrate yourself as an expert by actively blogging, publishing research papers, and creating awareness in this emerging area. You will be working as a part of Marketing & Customer Analytics team which provides a set of processes that measure, manage and analyze marketing activities in order to provide actionable insights and recommendations to marketing organizations in terms of optimizing ROI & performance efficiency in operations.Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. You should have exposure to digital marketing, A/B testing, MVT, Google Analytics/Site Catalyst. You will be a core member of Accenture Operations global Applied Intelligence group, an energetic, strategic, high-visibility and high-impact team, to innovate and transform the Accenture Operations business using machine learning, advanced analytics to support data-driven decisioning. The objectives of the team include but are not limited to: Leading team of data scientists to build and deploy data science models to uncover deeper insights, predict future outcomes, and optimize business processes for clients. Refining and improving data science models based on feedback, new data, and evolving business needs. Analyze available data to identify opportunities for enhancing brand equity, improving retail margins, achieving profitable growth, and expanding market share for clients. What are we looking for? Extensive experience in leading Data Science and Advanced Analytics delivery teams Strong statistical programming experience - Python, R, SAS, S-plus, MATLAB, STATA or SPSS. Experience working with large data sets and big data tools like Snowflake, AWS, Spark, etc. Solid knowledge in at least one of the following Supervised and Unsupervised Learning, Classification, Regression, Clustering, Neural Networks, Ensemble Modelling (random forest, boosted tree, etc.), Multivariate Statistics, Non-parametric Methods, Reliability Models, Markov Models, Stochastic models, Bayesian Models Experience in atleast one of these business domains:CPG, Retail, Marketing Analytics, Customer Analytics, Digital Marketing, eCommerce, Health, Supply Chain Extensive experience in client engagement and business development Ability to work in a global collaborative team environment Roles and Responsibilities In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts

Job Title - Tech BA Note: we need 60% Tech & 40% BA Location : Gurugram (Client Office ) Exp: 5-8 yrs Max Sal : 18LPA Priority : Urgent Notice period:0-15 Days Please refer below some of the key requirements for the desired candidate profile. Works with the Product Owner to understand, elicit, analyse, document, and communicate business requirements and articulate product vision with a strong focus on value delivery. Expert in translating end user / customer insights into Stories complete with Acceptance Criteria, which can easily be understood by the Development Team Collaborates with key stakeholders across business and technology to complete the required artefacts and capture necessary inputs. Shared accountability with other Team Members to help refine the Backlog and estimate the Initiatives, Features and Stories at the planning meetings. Lead user acceptance testing (UAT) efforts, coordinating with QA teams and end-users to validate that solutions meet functional and usability requirements. Author functional requirement specifications Must have the experience in Customer onboarding, and good to have for Lending , AML / Fincrime.

Skill required: Marketing Operations - Campaign Analytics & Reporting Designation: Measurement & Report Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/design?The objective of a reporting analyst is to analyze metrics and design reports to help drive critical business decisions. Reporting analysts contribute to the overall improvement of business reporting by maintaining a company s data systems and implementing processes and initiatives that ultimately increase the effectiveness and integrity of data reporting and documentation. They store data, create reports, analyze reports, create custom reports, and share findings What are we looking for? ?Design business analysis and data recording systems for use throughout the department?Maintain databases and perform updates as necessary to ensure accuracy. Regularly examine data reports to locate and resolve mistakes throughout?Accurately analyze and collect data for various types of business reports. Create business reports that provide insight into key data points. Communicate the results of data analysis in written and verbal form to managers. Support various departments, including marketing and sales, in reaching their goals through analysis. Monitor data to identify changes in financial and business trends. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

An AM Category in IndiaMART has experience in functions such as manufacturing, procurement, R&D, production, vendor management, supply chain management, sales, merchandising, distribution, etc. Must have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. Candidates with 2+ years of experience in medicine, medical equipments, pharmaceutical or clinical industry. Job Responsibilities: User Acquisition: Drive user traffic by driving content SEO, onboard sellers to achieve planned targets Business Development: Ensure best brands, SMEs, vendors, suppliers from across the country are onboarded on marketplace Competitive Quality Catalogs: Drive to acquire good quality catalogs with accurate product prices & specifications, high quality images and hottest seller products Matchmaking: Ensure best quality categorization to achieve best quality matchmaking between buyer and seller Customer Experience: Capture and resolve customer pain points. Create solutions and liaison with various cross functional teams to resolve customer pain points Operational Efficiency: Work across operations, part time associates, cross functional teams, product management department to ensure a smooth and fast functioning to achieve targets in given time period Engagement: Working with the customer acquisition and engagement team to define a charter for engagement to improve monetization Candidate Attributes: Should be an effective communicator with ability to persuade/ negotiate with different team/stakeholders Should be a strong team leader & capable of handling large teams Establish and foster strong working relationships with multiple stakeholders & proven experience leading cross-functional projects Strong numerical and analytical aptitude & experience of using customer data to identify and prioritize opportunities Good communication skills Analytical data driven detail-oriented approach Perfect opportunity for highly motivated and dynamic candidates looking to move into online ecommerce industry Experience Range: 2 - 5 years of experience in medicine, medical equipment, pharmaceutical or clinical industry. Educational Qualifications: B.Tech/ B.E Location: Noida Sector 135 (Work from Office)

What You ll Do As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs. Key Responsibilities Client Partnership & Relationship Management Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations. Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value. Proactively manage customer communications, expectations, and engagements across lifecycle stages. Connect Sprinklr leaders with customer teams to deepen the partnership. Product Adoption & Value Realization Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes. Conduct regular value reviews and strategy sessions to track progress against goals. Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps. Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments. Customer Enablement & Operational Efficiency Drive self-service and enablement through repeatable playbooks and adoption strategies. Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr. Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations. Growth & Expansion Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities. Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value. Ensure successful implementation and enablement of new product areas by partnering with Services and Support. What You ll Need to Succeed 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation. Proven track record managing enterprise accounts , preferably Fortune 100, in CX transformation initiatives. Deep understanding of marketing automation, contact center technology, AI/ML , or customer analytics platforms. Ability to analyze usage data and translate insights into clear, strategic recommendations. Strong program management skills and experience leading cross-functional teams to deliver outcomes. Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences. Comfortable working in dynamic, fast-paced environments and adapting to change. Willingness to travel 25-50% based on client needs; local candidates preferred. Preferred Qualifications PMP, PMI-PMP, LSS or equivalent certifications. Bachelor s degree in a relevant field or equivalent professional experience. Passion for emerging technologies, CX trends, and continuous learning.

Team: - Strategy & Consulting Practice: - Marketing Analytics - Conversational AI Job location: - Hyderabad Should have hands on experience with at least one Machine learning algorithm, Logistic Regression, Random Forest, K-Means Clustering. Fallout Analytics, NLP, Journey Analytics, Audio Personification, Customer analytics Concepts of Intent, Entity, Fallback Management and Context Management AI bot using Dialogflow / Rasa / EX / ES. Webhooks and Ngrok, programming language like Python, SQL - Advanced Level. Omni Channel Integration Regression Testing Node.js Understanding of CI/CD pipelines Advanced Level. Experience with proposing solution architectures.