157 Customer Analysis Jobs - Page 3

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Customer Operations - Voice - Help desk role - ticket resolution Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? In this role you are required to do analysis and solving...

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Customer Operations - Voice - Help desk role - ticket resolution Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? In this role you are required to do analysis and solving...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoi...

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Suppor...

About The Role Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms Analyst Qualifications: BCom Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accu...

Location: Bandra / Saki Naka, Mumbai Salary: ?12 LPA Job Type: Full-time Job Overview We are looking for a Customer Excellence Manager to lead initiatives that enhance customer satisfaction, loyalty, and retention. The role involves improving customer experience across multiple touchpoints, building customer-centric processes, and driving service quality. The ideal candidate will have strong experience in customer experience management, customer service operations, customer surveys, and customer success strategies . Key Responsibilities Customer Engagement & Retention Design and implement customer surveys to collect feedback, identify pain points, and improve overall service. Conduct quarter...

Product approvals and Liaison with Consultants, Contractors and government bodies Obtaining necessary product approvals for new projects. Promoting new products, technical presentations and seminars for existing as well as new clients. Develop relationship with prospective clients while maintaining existing client relationship Collect, analyse and utilize data and feedback to identify opportunities and improve the relation between company and client. Partner with sales team to create contract winning proposals for current and prospect clients. Coordinating with Plant and arranging client / consultants plant visit Remain up to date on industry news and Communicating market requirements to Sal...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us...

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in ...

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person ...

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, reso...

As a member of the team at Vaibhav Global Limited (VGL), you will be assisting in the planning and scheduling of events, products, and pricing. Your role will involve ensuring alignment and analysis of inventory and products with the warehouse, hosts on the live channel, as well as the US TV marketing team. You will be responsible for gathering relevant statistical data and drafting reports on sales numbers, monitoring hourly sales and targets during live telecasts, and studying customer analysis and behavior patterns. To excel in this position, you should hold a Bachelor's degree in Business Administration, Marketing, or a related field. Strong organizational abilities are essential, as you...

As a Visual Merchandising Specialist, your main responsibility will be to organize and monitor the entire lifecycle of the visual merchandising experience, always keeping in mind the marketing goals of the company. By understanding and analyzing the psyche of the customer, you will be able to organize more effective merchandising strategies. Additionally, it will be essential to assess the effectiveness of current visual merchandise and make necessary edits to ensure maximum impact. In this role, you will also be accountable for keeping track of store inventory and ensuring that visual merchandising displays are presented effectively. Maintaining a safe work environment and providing excepti...

As a Product Assortment Planner, you will be responsible for strategizing and implementing product assortments based on seasons, trends, and local demand. Your key tasks will include maintaining optimum stock levels, coordinating replenishment, and forecasting sales using past data and market insights. It will be crucial for you to track important metrics such as sell-through and stock turnover to ensure efficient inventory management. Furthermore, understanding customer preferences will be essential in enhancing your planning strategies. Effective coordination with warehouse, marketing, and store teams will also be a part of your daily responsibilities to ensure seamless operations and succ...

MetaMorph is a 360 HR Advisory firm dedicated to helping startups scale, evolve, and grow. With a track record of assisting over 220 startups and facilitating multiple hires, we provide the necessary platform and opportunities for their success. Our client is an intra-city logistics provider that utilizes a tech-enabled platform to connect customers with mini-truck drivers for sub two-ton deliveries within cities through its website and mobile app. As the key driver of the business in all operational cities, you will be responsible for building a robust sales pipeline to meet revenue targets. This role will also involve regular travel to different cities, achieving assigned monthly numbers, ...

You will be joining Rippling's product team as a Product Manager, based in San Francisco, CA. Rippling has secured over $1.4B from prestigious investors like Kleiner Perkins, Founders Fund, and Sequoia, and has been recognized as one of America's best startup employers by Forbes. As a part of the product team, your primary responsibility will be to shape Rippling's product direction, ensuring that the solutions developed cater to customer needs effectively, thereby contributing to the success of the business. Your role will involve collaborating with various teams to gather, prioritize, and implement country-specific requirements for Rippling's HRIS, employer of record (EOR), and benefits ad...

You are invited to join Vaibhav Global Ltd (VGL) as a Senior MPA Planner. In this role, you will play a crucial part in strategic planning and scheduling of events, products, and pricing. Your responsibilities will include analyzing inventory and sales data to ensure seamless coordination across teams for optimal performance. Success in this dynamic position requires strong organizational, communication, and analytical skills. As a Senior MPA Planner at VGL, you will be responsible for assisting in the planning and scheduling of events, products, and pricing strategies to enhance operational efficiency. You will collaborate with warehouse teams, live channel hosts, and the US TV marketing te...

As a Sales Manager based in our new warehouse in Delhi, you will play a crucial role in selling MBE products and services to prospective and existing business customers. Your responsibilities will include identifying new business opportunities, reaching out to leads through various means such as cold calling and door-to-door activities, setting up visitation plans, and following up diligently. It will also be essential for you to apply pricing strategies to create profitable offers for our B2B customers, provide after-sales support to ensure customer satisfaction, collaborate with team members to meet sales targets, and be willing to travel overseas for training purposes. Your ability to gen...

As a Market Analyst, you will play a crucial role in supporting business growth by providing insightful market and competitive analysis. Your primary responsibilities will include conducting in-depth market research, analyzing industry developments, monitoring competitor activities, and gathering data on customer needs and product performance. You will collaborate with cross-functional teams to offer data-driven recommendations and support strategic decision-making. Additionally, you will be expected to develop market forecasts, possess strong analytical skills, and have proficiency in data analysis tools and software. To qualify for this position, you should hold a Bachelor's degree in Mark...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Operational Responsibilit...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Overall Purpose of JobThe HR Ser...

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and...

You will lead project teams for customized market research projects catering to various clients. Your main responsibility will be to ensure the successful completion of the projects. Conduct primary and secondary research to analyze different industries as necessary for project success. Monitor the research activities of Associates, Senior Associates, and Analysts. Utilize the collected data to perform market, customer, competitor, and industry analysis. Present research findings in tailored reports in PPT and other required formats. Develop strong market sizing models and enhance existing frameworks. Take ownership of delivering high-quality outputs to clients in a timely manner. Participat...

Location: Bangalore Experience Required: Mid-level (Relevant experience in digital CX, analytics, or customer insight roles) Education: Master's Degree (preferred in Business, Marketing, Data Analytics, or related fields) Job Purpose To lead the strategy, execution, and insight delivery of the e-commerce customer experience program across multiple fashion brands. This role is responsible for collecting and analyzing customer feedback across digital platforms and using insights to drive actionable improvements that enhance customer satisfaction, retention, and business performance. Key Responsibilities Customer Feedback Strategy Design and implement feedback collection initiatives across digi...

As a Data Analytics professional at our Gurgaon location with a hybrid work model of office and work from home, you will be responsible for conducting detailed industry research and analysis across different sectors using primary and secondary research methodologies. You will either perform individually or lead a team to translate business problems into research projects and create an analysis roadmap. Collaborating effectively with clients and the delivery team, you will create and maintain project schedules, track issues and risks, and ensure clear communication with clients. Your role will involve developing custom reports to communicate business insights and recommendations, as well as e...