Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Hiring For International Voice Process IntouchCX

1.0 - 6.0 years

3 - 4 Lacs

bengaluru

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Greetings from Intouch CX !! Hiring for Customer Support International Voice Point of Contact : HR Apoorva 7022226234 / 9148186691 apoorva.raj@intouchcx.com location Bangalore Overview of the position : We are seeking a skilled and customer-focused calls to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner. The role of Customer Support Associate (CSA), will be responsible for : Respond promptly and professionally to customer inquiries Email & chat and Calls while identifying opportunities for process improvement. Resolve product or service problems by clarifying the customers issue and identifying the cause. Escalate unresolved issues to the appropriate internal teams. Essential Functions : Committed to providing outstanding customer service at every touch by calls Demonstrates strong self-management skills and consistently meets responsibilities. Identify trends and take an active role in delivering suggestions for process & product improvements Excellent written communication and typing skill : Proficiency in English High attention to detail and accuracy. handlining Us calls Strong problem-solving and conflict resolution skills. Ability to multitask and manage multiple chat windows simultaneously. Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus in 6month international voice Experience Perks & Benefits 2 way free cab & Food Candidates can share CV on below Email or what's app number Point of Contact : HR Apoorva 7022226234 / 9148186691 apoorva.raj@intouchcx.com Walk-in Details Venue : HR Reference : Apoorva Time : 9:00am- 3:00pm Monday - Friday https://share.google/IPWkJzMikoHkOpGYj IntouchCX Electronic City Phase 1 Konnapana Agrahara adjacent Kauvery Hospital

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Client Success Naukri-Contract 1Y Info Edge

2.0 - 4.0 years

2 - 5 Lacs

Noida, New Delhi, Delhi / NCR

Work from Office

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

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Walk-in Drive || 12th June || Client Success Naukri-Contract 1Y||Noida Info Edge

2.0 - 4.0 years

2 - 5 Lacs

Noida, New Delhi, Delhi / NCR

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