Cisco Collaboration Engineer Konverge Technologies

4 - 8 years

0 - 0 Lacs

Gurugram

Work from Office

Job Overview: We are seeking a skilled and dynamic Cisco Collaboration Engineer with 2-5 years of experience to join our innovative IT team. The ideal candidate will play a pivotal role in designing, implementing, and managing our Cisco Collaboration infrastructure, ensuring seamless communication and collaboration across the organization. The candidate should be well-versed in Cisco's Collaboration portfolio, including CUCM, Webex, Webex Calling, CME, and have familiarity with Microsoft Teams. Key Responsibilities: 1. Unified Communications Management: Design, configure, and manage Cisco Unified Communications Manager (CUCM) for efficient call routing and telephony services. Implement and maintain Cisco Unified Communications solutions for voice and video communication. 2. Webex Collaboration: Configure and manage Cisco Webex collaboration tools, including Webex Meetings and Webex Teams. Ensure the seamless integration of Webex tools with other collaboration platforms. 3. Webex Calling: Design, implement, and support Cisco Webex Calling solutions for efficient cloud-based telephony. Collaborate with vendors and internal teams to troubleshoot and resolve Webex Calling issues. 4. Cisco Unified Communications Manager Express (CME): Configure and manage Cisco CME for small to medium-sized business telephony solutions. Implement and support voice and video communication services on CME. 5. Microsoft Teams Integration: Collaborate with the IT team to ensure seamless integration between Cisco Collaboration tools and Microsoft Teams. Provide expertise on interoperability and best practices for coexistence. Technical Skill Set (Cisco's Collaboration Portfolio): 1. Cisco Unified Communications Manager (CUCM): Proficiency in configuring and managing CUCM for voice and video communication. Experience with dial plan design and implementation. 2. Webex Collaboration: Configuration and administration of Cisco Webex Meetings and Webex Teams. Troubleshooting and issue resolution for Webex collaboration tools. 3. Webex Calling: Implementation and management of Cisco Webex Calling solutions. Knowledge of cloud-based telephony configurations and administration. 4. Cisco Unified Communications Manager Express (CME): Configuration and administration of CME for SMB telephony solutions. Experience with Cisco IP phones and endpoint management on CME. 5. Microsoft Teams Integration: Familiarity with Microsoft Teams and its integration with Cisco Collaboration tools. Ability to provide guidance on optimizing collaboration experiences between platforms. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Cisco Certified Collaboration Associate (CCNA Collaboration) or equivalent certification is preferred. 2-5 years of experience in Cisco Collaboration roles. Strong problem-solving and analytical skills. Excellent communication and collaboration skills.

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Cisco Voice Engineer SP Staffing

3 - 8 years

10 - 19 Lacs

Bengaluru

Hybrid

Warm Greetings from SP Staffing!! Role : Cisco Voice Experience Required :3 to 8 yrs Work Location :Bangalore Required Skills, Experience in major Cisco UC products like CUCM, CUC, IMP, UCCX, Knowledge of Protocols MGCP/H323/SIP/SCCP VOIP Routing & Switching Interested candidates can send resumes to nandhini.s@spstaffing.in

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UCC Service Owner - Voice UST

9 - 12 years

0 - 0 Lacs

Thiruvananthapuram

Work from Office

Role Summary: As the Voice Service Owner within the Unified Communication & Collaboration (UCC) function, you will be responsible for leading the voice infrastructure and voice recording services across BFSI clients. This includes ensuring telephony systems meet compliance standards, maintaining optimal performance, and driving strategic improvements. Key Responsibilities: Lead voice service strategy, design, and deployment across enterprise environments. Manage and maintain voice infrastructure including telephony systems, voice gateways, SBCs, and PSTN integration. Oversee voice recording platforms and ensure regulatory compliance in BFSI environments. Handle incident management, root cause analysis, and change control processes. Define SLAs/OLAs, monitor service performance, and execute service improvements. Collaborate with compliance teams to enforce voice security policies (DLP, encryption, recording). Coordinate with internal teams and vendors for operational support and escalations. Promote automation and innovation within voice services. Ensure voice services are delivered within defined budgets and performance targets. Required Skills & Qualifications: 10+ years in IT infrastructure/service management; 5+ years in voice services. Strong understanding of VoIP, SIP, SBCs, voice recording systems, and compliance needs. Experience managing Microsoft Teams Voice, Cisco CUCM, or similar enterprise voice platforms. Working knowledge of DLP, encryption protocols, and BFSI regulations. Certifications preferred: ITIL, PMP. Strong communication, documentation, and stakeholder engagement skills. Performance & KPIs: SLA and OLA compliance Voice incident resolution timelines Successful execution of change tickets Root cause analysis effectiveness Stakeholder satisfaction and audit readiness Required Skills UCC voice, Teams,verba

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Verint SME Talent Corner Hr Services

5 - 10 years

7 - 13 Lacs

Bengaluru

Work from Office

5+ years of Implementation & Support exp. of Verint Call Recording. Exp. in Integrate & troubleshoot Verint to record calls with Cisco CUCM, Cisco UCCE/PCCE & Avaya. Verint WFO Installation and Support Provide L2/L3 support for Verint WFO, WFM etc.

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