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2.0 - 6.0 years
4 - 8 Lacs
Mumbai
Work from Office
The Digital :Python, Digital :Scala, SAP Incentive and Commission Management (ICM), PL/SQL role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Python, Digital :Scala, SAP Incentive and Commission Management (ICM), PL/SQL domain.
Posted 2 months ago
2.0 - 4.0 years
3 - 8 Lacs
Gurugram
Work from Office
This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)
Posted 2 months ago
3.0 - 6.0 years
5 - 9 Lacs
Bengaluru
Work from Office
This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)
Posted 2 months ago
3.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Responsibility to Perform health check monitoring on all CyberArk severs to ensure consistent availability of system to end users Responsible for development of PSM auto IT scripts and CPM connectors Should have good knowledge of CyberArk Disaster recovery and DNA Excellent verbal and written communication Experience with various IT / Security technologies- Including Active Directory, DNS, Exchange, Firewalls, VPN Gateways, IPS, Proxy, PKI Preferred: PAM technology certifications Security domain certification Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 4-6 yrs of exp, 3 + yrs of relevant experience Candidate should have 3 + years of experience implementation or shadow PAM projects (CyberArk) Experience in implementation or Shadow at least two PAM engagements, including requirements gathering, analysis, design, development, testing, deployment, and application support Experience in integrating various platforms with Cyber-Ark, such as Windows servers, UNIX servers, Databases, and networking Devices Experience in on boarding of various platform accounts in Cyber-Ark Preferred technical and professional experience Experience in creating and Managing Safes, platforms and CPM policy management or redistribution. Perform health check monitoring on all CyberArk severs to ensure consistent availability of system to end users Good knowledge on development of PSM auto IT scripts and CPM connectors Should have good knowledge of CyberArk Disaster recovery and DNA
Posted 2 months ago
3.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP FIORI/Gateway architecture Good to have skills : SAP UI5 DevelopmentMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify system issues and provide timely resolutions.- Collaborate with cross-functional teams to address technical challenges.- Develop and maintain documentation for troubleshooting procedures.- Participate in on-call rotation to address system emergencies.- Conduct regular system audits to ensure data integrity and security. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FIORI/Gateway architecture.- Good To Have Skills: Experience with SAP UI5 Development.- Strong understanding of SAP FIORI/Gateway architecture principles.- Knowledge of SAP Fiori app development and customization.- Experience in troubleshooting and resolving SAP Fiori/Gateway related issues. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP FIORI/Gateway architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 months ago
5.0 - 10.0 years
0 - 0 Lacs
Gurugram
Work from Office
Network Architect- Collaboration Department: IT Network Architect Title: Location: Gurgaon Regular, Full-Time Status: Travel Across the Globe for Project and Business meetings POSITION SUMMARY: We are seeking an experienced and detail-oriented Collaboration Network Architect to design, document, implement, and support enterprise-level collaboration and communication solutions. The ideal candidate will have a strong background in network and collaboration technologies, and be responsible for producing technical documentation (HLD, LLD, NIP), providing end-to-end deployment and troubleshooting support, and delivering expert consulting services to customers. Key Roles & Responsibilities: • Design and architect collaboration solutions (e.g., voice, video, messaging, conferencing) based on business and technical requirements. • Develop comprehensive documentation including: o High-Level Design (HLD) o Low-Level Design (LLD) o Network Implementation Plans (NIP) o Operational guides and testing procedures. • Lead and support the implementation and deployment of collaboration/network solutions. • Provide technical consulting services to customers, understanding business needs and translating them into technical solutions. • Perform system integration, configuration, and migration for collaboration platforms (e.g., Cisco Webex, Microsoft Teams, Zoom, CUCM, SBCs, etc.). • Conduct troubleshooting and root cause analysis for complex network and collaboration issues. • Engage in knowledge transfer and training for customers and internal teams. • Ensure that solutions meet security, performance, and compliance standards. • Stay current with emerging technologies and industry trends in collaboration and networking. Education/Experience: Bachelors or Master’s in IT, or a related field. 6+ years of experience in network engineering and architecture, with a focus on Cisco collaboration technology. Proven experience with collaboration technologies such as Cisco Collaboration Suite (CUCM, CUC, Expressway), Microsoft Teams, SIP, VoIP, and SBCs. Share cv at heena.saini@konverge.co.in
Posted 2 months ago
5.0 - 10.0 years
6 - 15 Lacs
Gurugram
Work from Office
Role & responsibilities Configure and troubleshoot SIP trunks, call flows, and routing. Monitor call quality and optimize using QoS metrics (jitter, latency, packet loss). Administer and support telephony platforms like Vicidial or open-source dialers. Manage dial plans, number ranges, hunt groups, IVRs, and call routing configurations. Conduct root cause analysis and resolve L2/L3 voice-related incidents. Coordinate with ISPs, SIP providers, and vendors for provisioning and issue resolution. Maintain technical documentation including call flows, backups, and change logs. Participate in on-call support for telephony-related issues. Preferred candidate profile We are looking for a hands-on VoIP specialist with deep technical expertise in configuring and supporting enterprise telephony systems. The ideal candidate should have strong experience in SIP trunking, call routing, and open-source dialer platforms like Vicidial, along with a solid understanding of networking and troubleshooting complex voice issues.
Posted 2 months ago
5.0 - 8.0 years
7 - 11 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.
Posted 2 months ago
2.0 - 6.0 years
13 - 18 Lacs
Hyderabad
Work from Office
Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and Office 365 Platform Services with technical staff, project managers, and management.- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills - PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Teams Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Teams audio, video, and telephony solutions, integrating them with M365- Manage Field Requests Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Bachelor's/Masters in Information Technology or equivalentOverall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 2 months ago
2.0 - 5.0 years
3 - 7 Lacs
Gurugram
Work from Office
JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Finance Analyst - Accounts Receivable Client Finance - JLL Business Service (Gurugram) What this job involves: Raise PO or request PO from client system (if included in SOW) Run E1 Funding report Raise funding to client and ensure all required supporting documentation attached Ensure invoices/credit notes are raised in accordance with client PO Request invoices/credit notes to be raised in PeopleSoft or for outsourcing provider Ensure invoices/credit notes sent to client in order with invoicing instructions (email, portal upload or hard copy delivery) Log invoice in JDE E1 Resolve any client queries in consultation with Client Finance Analyst Once funding received log receipts on relevant financial systems Follow up unallocated cash payments with clients / chase for remittances Perform AR Write Offs and Maintenance Prepare any relevant reportsAR ageing, invoice volumes, etc as requested by client teams Calculate and post aging provision to the GL and prepare provision report Support financial reporting and reconciliation process. Sound like youTo apply, you need to be: 3-6 years of experience Motivated, positive and flexible in approach to work. Proactive in identifying issues and potential solutions. Self – supporting; diligent. Ability to work methodically and efficiently. Process-driven approach to work. Ability to deliver to tight deadlines. Ability to learn quickly, and desire to develop. Customer ServiceCommitment to solve requests and problems. Excellent interpersonal, presentation and communication skills. Intermediate / Advanced PC skills, proficient in Office tools, such as Microsoft Outlook Word & Excel. Familiarity with JDE E1 financial is advantageous Location On-site –Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.
Posted 2 months ago
10 - 15 years
20 - 35 Lacs
Hyderabad, Pune, Bengaluru
Hybrid
10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE – Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage.
Posted 2 months ago
7 - 12 years
7 - 12 Lacs
Bengaluru
Work from Office
Job Title: Tranport Modeller Company Name: GCC Job Description: Major Urban & Infrastructure Projects We are seeking a skilled Traffic / Transport Modeller with proven experience on major urban and infrastructure projects to join a growing team working on high-profile infrastructure and development projects across the region. What’s in it for you? Contribute to strategic modelling for major public and private sector developments Work alongside industry experts across transport planning, infrastructure, and urban design Join a well-regarded consultancy with a strong pipeline of regional projects Responsibilities Developing and calibrating strategic transport models using PTV Visum, CUBE and EMME Supporting transport studies, traffic impact assessments and transport master plans Analysing outputs and providing clear, data-driven recommendations Coordinating with multi-disciplinary teams and liaising with clients and authorities Preparing high-quality technical reports and presentations Key Competencies / Skills / Qualifications A minimum 8 to 10 years of relevant post-graduate professional experience. Demonstrable experience in transport modelling, preferential to have experience on projects within the United Arab Emirates (UAE) and KSA. Proficiency in PTV Visum (essential) Added value if you have experience in Cube, EMME and Vissim Degree in transport planning, civil engineering, or a related field Strong analytical and communication skills Deep understanding of transport model development, modelling principles, transportation planning, public transport, transit-oriented development, and urban planning policies. Ability to present transport modelling outputs to authorities and stakeholders Experience providing junction analyses to support traffic impact assessments. Competence in programming software such as Power BI, VB and Python. Capable of working with limited supervision. Able to prepare of transport modelling reports, technical notes, and reports. GCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about transport planning and want to make a difference, we encourage you to apply for this exciting opportunity.
Posted 2 months ago
5 - 8 years
7 - 11 Lacs
Coimbatore
Work from Office
About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Network Voice and Collabration Admin. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5 - 8 years
18 - 22 Lacs
Hyderabad
Work from Office
About The Role Role Purpose The purpose of the role is to lead the automation initiatives including Holmes within the client accounts of a vertical for service line offerings to increase the efficiency and productivity. ? Do 1. Lead configuration of applications through subject knowledge and standardize models Review and stay abreast with current and upcoming trends in automation technology and best practices as well as account delivery processes and requirements in the BU/ DU Develop and review the Account Automation Plans for each account in the BU in consultation with the Account Partners and Delivery teams Evaluates client/BU needs, develops configurations that support business processes Support the Account and delivery teams in presenting the business case for the automation to the client and seek approval Audit configuration items to verify conformance to specifications, drawings and interface control documents, and other contractual requirements Develop scalable standards of dashboard and process support system for active automation monitoring Develop Statements of Work for requested customization of reports/ software/ technology and add-ons as required Maintain all related documentation, schematics, models and keeps control drawings updated. Serve as the project’s technical point of contact to implement and manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information ? 2. Coordinate with the teams for product development and support automation and governance Understand the overall infrastructure landscape by reviewing the current solutions at play within various accounts in the BU Identify and implement innovative solutions to present and future customer needs including deriving requirements from customer interactions, internal as well as external Reviews the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance Sets configuration policies and procedures and process for documentation/ knowledge management of the automation projects and reviews adherence to processes and standards established Prepare customer/teams for successful rollouts of the application. Ensure effective transfer of information learned in training to the work environment and during deployment to the client location Advise on the set up and development of procedures and the integration of business rules into the system Provide support for online demonstrations, training, and support for new and existing customers on automation platform ? 3. Enable Delivery Teams by providing optimal delivery solutions Oversees the installation, maintenance and troubleshooting of software opacity, integrating products, technologies, infrastructure and process applications. Manage all the alignment across timelines and products with policies and procedures followed and ensure quality assurance Actively participates in the resolution of any such problems through the exercise of independent judgment in consult with the team Support maintenance Business Unit (BU) during device troubleshooting and instrument calibration and is a direct source of assistance to Deployment Team Assist external clients and internal teams in the implementation of technical systems, software, hardware or solutions. Integrate automated builds and build artifacts into test environments, unit test harnesses, and code analysis tools to check the performance of the software. Ensure the quality of work performed, supports, promotes and utilizes continuous improvement systems. Observes and promotes best practices, standardize technology, good time management and is able to analyze root cause failures Responsible for controlling the configuration of the system and ensuring consistency of implementation across the modules in BUs ? 4. Capability development Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team Leverage the customer technology potential to identify the capabilities required to support the client Develop/ contribute to the development of training modules to build the capability within the team Mandatory Skills: Voice Networking. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5 - 8 years
7 - 11 Lacs
Bengaluru
Work from Office
About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Cisco Unified Contact Center Express. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
1 - 3 years
4 - 7 Lacs
Chennai
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Procurement(RTP). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5 - 8 years
9 - 14 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Telecom Unified Communications SIP. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
8 - 10 years
8 - 12 Lacs
Bengaluru
Work from Office
About The Role PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ? ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. ? SkillNetwork Voice Admin LocationBengaluru Rate including mark up - 200 K/M - 220 K/M. ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Network Voice Admin. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
6 - 9 years
4 - 8 Lacs
Hyderabad
Work from Office
About The Role Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP). Experience in migration phones from CUCM, to Webex phones. Hands on experience in Cisco jabber Experience in managing 3rd party phones in CUCM and Webex Work with Unity Connection, including configuring call handlers. Perform expert troubleshooting in networking (CUCM, UCCX, and Voice routing areas) down to packet-level analysis. Troubleshoot and resolve issues related to Webex phone functionality, connectivity, and performance. Integrate video conference devices. Primary skills Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP). Experience in migration phones from CUCM, to Webex phones. Hands on experience in Cisco jabber Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Posted 2 months ago
7 - 9 years
9 - 13 Lacs
Bengaluru
Work from Office
Job Title: Senior CUCM Engineer (8+ Years Experience) Job Overview: We are seeking a highly skilled and experienced Senior CUCM Engineer with over 8 years of experience in designing, implementing, and maintaining Cisco Unified Communications Manager (CUCM) solutions. This role requires a deep understanding of CUCM environments, VoIP technologies, call routing, and system integration. The ideal candidate will have a strong track record of troubleshooting complex issues, optimizing performance, and providing technical leadership in a large-scale enterprise environment. Key Responsibilities: Design, implement, and maintain Cisco Unified Communications Manager (CUCM) and related voice systems. Configure and manage VoIP solutions, including call routing, dial plans, and device management. Oversee CUCM system updates, patches, and upgrades. Troubleshoot and resolve issues related to voice, video, and messaging systems. Provide technical leadership and mentoring to junior engineers and support teams. Collaborate with other IT teams to integrate CUCM with other enterprise systems such as Active Directory, Exchange, and CRM platforms. Ensure high availability and disaster recovery capabilities for CUCM and other Unified Communications systems. Document system configurations, procedures, and network topologies. Analyze and optimize the performance of the CUCM environment. Provide expert-level support for troubleshooting complex network issues involving voice, video, and data. Required Skills and Experience: 8+ years of hands-on experience with Cisco Unified Communications Manager (CUCM), including advanced configuration, troubleshooting, and support. Strong knowledge of VoIP technologies and protocols (SIP, H.323, MGCP, RTP). Experience with Cisco IP Phones, gateways, and other voice/video devices. In-depth knowledge of CUCM administration, including call routing, dial plans, call processing, and QoS (Quality of Service). Familiarity with Cisco Unity Connection, Cisco Emergency Responder (CER), and other Cisco UC applications. Proficiency in integrating CUCM with other communication platforms (email, voicemail, instant messaging, etc.). Strong troubleshooting skills in a multi-site and multi-vendor environment. CCNA Collaboration or CCNP Collaboration certification is preferred. Excellent communication and problem-solving skills. Desired Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. Experience with Cisco WebEx and other collaboration tools. Familiarity with Cisco Expressway and Jabber solutions.
Posted 2 months ago
- 1 years
2 - 3 Lacs
Chennai
Work from Office
Job Description:Network Trainee (Unified Communications) Job Location: Chennai (6 days work from office during training) Notice Period : Immediate joiners only Roles and Responsibilities Monitor and take corrective actions for hosted environment. Give network status reports to chief technology officer, supervisor, and/or senior network engineer Maximizing network performance through ongoing monitoring and troubleshooting. Arranging scheduled upgrades and investigating faults in the network. Updating network equipment to the latest firmware releases. Reporting network status to the team and troubleshoot customer reported issues. Incident/ticket lifecycle management and setting up infrastructure. Qualifications Bachelors degree in a computer-related discipline such as computer science, computer software/computer systems engineering, computer systems and networks, network security management. Technical Certifications like CCNA, CCNP or related is preferred. Basic Knowledge of Computer System Architecture and routing and switching protocols and network security. A good grasp of communication protocols (Mainly TCP/IP) and routing protocols (e.g., BGP, OSPF) and other VoIP protocols. Attention to detail and strong ability to detect network issues quickly. Capacity to work independently or with little supervision. Ability to understand managements business and industry needs, and specialized requests Organizational aptitudes and the capacity to organize workload Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision. Good oral and written communication skills, and ability to address conflict with others constructively. Ability to work in 24x7 rotational shifts.
Posted 2 months ago
4 - 6 years
14 - 18 Lacs
Bengaluru
Work from Office
locationsBangalore - Bagmane Tridib time typeFull time posted onPosted 7 Days Ago job requisition id32532 The Software Engineer in Test II (SET II) makes applications more testable by developing software to support testing efforts. SET II has good development skills; & is able to interface efficiently w/ all of the support groups, other QA groups, & dev groups in working independently with some oversight. Employee must be comfortable working as part of an Agile team. S/he must exhibit quick learning capabilities in picking up & mastering new concepts- business, technical & process oriented. Principal Accountabilities: Develops and implements designs for automated testing framework. Develops software for making API's more testable. Interface and communicate with internal teams. Responsible for creating and maintaing SDLC artifacts and facilitating reviews. Work with Sr and Lead SET in implementing automation opportunities and overcoming testability challenges.Skills & Software Requirements:Object Oriented principles preferrably in Java, postgres, Oracle, Cucumber, selenium, maven CME GroupWhere Futures are Made CME Group is the worlds leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And were looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyones perspectives are acknowledged and valued. As an equal opportunity employer, we consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more .
Posted 2 months ago
3 - 5 years
5 - 7 Lacs
Bengaluru
Work from Office
Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Ability to work with minimal supervision and support Operational requirements and objectives.Ability to adapt to workload and multitask with attention to detail in a dynamic environment.Proficient in Verint WFM tool Roles and Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to their direct reports You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
7 - 11 years
9 - 13 Lacs
Bengaluru
Work from Office
Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Team's development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualifications Any Graduation
Posted 2 months ago
2 - 5 years
13 - 17 Lacs
Hyderabad
Work from Office
Overview The SAP S4 Migration is a comprehensive, multi-year program spanning over four years, aimed at modernizing the current SAP PIRT landscape. This initiative covers various regions including MENA, LATAM, PGCS, APAC, and Europe. The goal of this program is to prepare the SAP system for the future, aligning it with PepsiCo's digital transformation journey. The project involves planning, executing, and overseeing the successful migration of data and business processes from existing SAP ECC systems to S/4HANA. This will includes designing remediation of deprecated functionalities, design new fuctionalities for obsolete functionalities, executing data migration objects, and ensuring data quality and integrity throughout the process. This will also working in close collaboration with technical and business stakeholders to align goals and expectations. The project aims to replace legacy systems by implementing the SAP S/4 HANA business suite. This suite will cover various functions including Record to Report (RTR), Forecast to Schedule (FTS), Order to Cash (OTC), Purchase to Pay (PTP), Make to Deploy (MTD), Enterprise Asset Management (EAM), Warehouse Management (WM) and Trade Promotional Management (TPM). Responsibilities Ensure Seamless MigrationEnsure that SAP ECC processes are remediated and migrated to SAP S/4 Make to Deliver (MTD) without any design gaps. Design and BuildCreate design documentions where existing fuctionalities have become obsolete. Remediate object which are identified by for remediation System ReadinessPrepare the current SAP system for migration by applying necessary updates and configurations, such as SAP notes and pre-migration checks. Data ValidationEnsure data quality, integrity, and compliance throughout the migration process by conducting data validation and reconciliation. Comprehensive TestingConduct thorough testing to validate the functionality and performance of the new system, ensuring it meets all business requirements and standards. Change ManagementSupport the Change management in identifies processes and/or transactions which will get impacted. Training and SupportProvide training and support to super users for the changes to ensure a smooth transition and effective use of the new system. Issue ResolutionIdentify and resolve data migration issues promptly, collaborating with data migration and tech team as needed. Track issues throughout the migration life cycle and ensure issue resolution in timely manner for the overall project success Promote CollaborationFoster an environment where communication, teamwork, and innovation are encouraged. Governance and ComplianceEnsure adherence to the internal IT operating model, including technology standards, project life cycle methodology, release management, change management, and other related processes and procedures, SLAs, and controls compliance. Accountable for ensuring proper governance is followed for all Supply Chain Execution areas. Project CommunicationOwn project status and communication for all related work in the project. Accountable for ensuring project status reporting is done weekly and senior executive-level communications are timely and accurate. Reuse Asset:Create reuse asset which can be leveraged during migration to optimize the efforts for sectors planned later in the migration journey. Qualifications Minimum Bachelors degree is required. Computer Science or Information Systems is preferred. 6-8+ years of experience configuring, deploying and managing SAP ERP with a focus on SAP PP, SAP IM, SAP QM modules with integration experience to demamnd planning system. Hand-on experience around master data required for PP for process Industry and repetitive manufacturing. Process knowledge and SAP solution mapping experience for process order mapping, order pegging, scenarios for production execution. Good understanding of various material consumption scenarios on shop floor and their mapping into SAP. Hands on experience around batch management. Integration across other functional areas, i.e., EWM, finance, forecast to schedule, procure to pay & Order to Cash Expertise in SAP PP with multiple roll-out experience is required. Prior experience on S4 Migration or experience data validation strategy would be preferred. Prior Experience of collaborating within a global ERP template.
Posted 2 months ago
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