115 Cucm Jobs - Page 4

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for developing simulations and test methods to ensure the functionality and quality of the products. Join our team in Bengaluru and contribute to the innovative and efficient implementation of unified communication and collaboration solutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Design and develop engineering systems for physical products. Manage feature plan implementation. Conduct design failure mode effect analysis (DFMEA). Integrate engineering architecture into the systems. Develop simulations to test the functionality of the products. Create test methods to ensure the quality of the products. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques for testing product functionality. Familiarity with test methods to ensure product quality. Additional Information: The candidate should have a minimum of 0-2 years of experience in Unified Communication and Collaboration Implementation. This position is based in Bengaluru. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

"4 to 6 years of implementation and support experience of SAP MM/IM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshootinginvestigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad hoc training and user support as required Work self directed and independently; may act as subject matter mentor to more junior members"

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate / Process Developer, Customer Care, [Network]! Provides primary support to customers encountering problems using the products and network solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems related to network. Resolves customer concerns raised during installation, operation, and maintenance of managed client network. Documents customer information and recurring technical issues to support product quality programs and product development Responsibilities • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry • Troubleshoots problems with networks and recommends corrective action • Attends training courses as required and stay abreast of evolving internal processes and industry developments • Works in a team environment and assist team members on various issues • Provides other ad hoc support and duties as assigned • Works in an environment with competing priorities Qualifications we seek in you! Minimum Qualifications / Skills • BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact • CCNA Trained / Certified (or Other Network certifications - Cisco, Meraki, etc.) • Strong knowledge of routing and switching technologies – EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc. • Experience on SDWAN technologies – Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00) • Performing enhanced troubleshooting in the network – Cisco, Meraki and SDWAN • Able to engage with US based ISPs to fix the issue. • Experience on network monitoring tools like PRTG, SolarWinds • Configuration of WAN/public IPs on Router, SDWAN, ASA etc. • Experience on Wireless networks – Meraki (MR series) and Cisco AIR • Experience on firewall technologies – FortiGate (80D, 100F, 200E) • Experience with Computer Telephony Integration (CTI) • Knowledge on CUCM, Cisco Jabber • Understanding of VoIP, SIP Protocols • Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX) • Experience working with BroadSoft Unified Communications systems preferred • Experience with administering a Private Branch Exchange (PBX) phone system required • Experience using a ticketing System such as Clarify, Remedy, or Footprints Preferred Qualifications/ Skills • Minimum CCNA Certified or have worked on Cisco Devices • Problem solving ability • Ability to document, track and monitor a problem/issue to a timely resolution • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties • Automotive industry experience (desirable) • Willing to work in Night shifts (US Process) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate / Process Developer, Customer Care, [Network]! Provides primary support to customers encountering problems using the products and network solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems related to network. Resolves customer concerns raised during installation, operation, and maintenance of managed client network. Documents customer information and recurring technical issues to support product quality programs and product development Responsibilities • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry • Troubleshoots problems with networks and recommends corrective action • Attends training courses as required and stay abreast of evolving internal processes and industry developments • Works in a team environment and assist team members on various issues • Provides other ad hoc support and duties as assigned • Works in an environment with competing priorities Qualifications we seek in you! Minimum Qualifications / Skills • BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact • CCNA Trained / Certified (or Other Network certifications - Cisco, Meraki, etc.) • Strong knowledge of routing and switching technologies – EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc. • Experience on SDWAN technologies – Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00) • Performing enhanced troubleshooting in the network – Cisco, Meraki and SDWAN • Able to engage with US based ISPs to fix the issue. • Experience on network monitoring tools like PRTG, SolarWinds • Configuration of WAN/public IPs on Router, SDWAN, ASA etc. • Experience on Wireless networks – Meraki (MR series) and Cisco AIR • Experience on firewall technologies – FortiGate (80D, 100F, 200E) • Experience with Computer Telephony Integration (CTI) • Knowledge on CUCM, Cisco Jabber • Understanding of VoIP, SIP Protocols • Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX) • Experience working with BroadSoft Unified Communications systems preferred • Experience with administering a Private Branch Exchange (PBX) phone system required • Experience using a ticketing System such as Clarify, Remedy, or Footprints Preferred Qualifications/ Skills • Minimum CCNA Certified or have worked on Cisco Devices • Problem solving ability • Ability to document, track and monitor a problem/issue to a timely resolution • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties • Automotive industry experience (desirable) • Willing to work in Night shifts (US Process) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About The Role - RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.

Job Responsibilities/Essential Functions/Competencies Review and validate understanding of customer environment requirements Ability to read and understand a Statement of Work Ability to read and understand Low Level and High Level Design Documents A self-starter that can work remotely with little supervision. Follow WWT standards for design documentation Review and recommend process changes Manage, troubleshoot, and configure all components of a Cisco UC system Review, audit, and approve Change Management Attend and occasionally lead customer facing meetings/discussions Understanding of networking protocols Ability to work within Service Now ticketing system Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc. Qualifications Education Bachelor's degree or equivalent recent hands-on Cisco Unified Collaboration experience Certifications Desired CCNA CCNA Collaboration Work Experience Qualified candidates should have 2 to 5 years of hands-on Cisco UC experience. Candidate must have experience with the following: Cisco Unified Communications Manager Cisco Unity Connection Cisco IOS Voice Gateways Cisco Unified Border Element (CUBE) Cisco Instant Messaging & Presence (Jabber) Cisco Expressway C/E Webex Calling LDAP Integration Cisco Unified Contact Center Express (UCCX) Work Experience Candidate must have hands-on experience with one of the following technologies: Cisco Unified Contact Center Enterprise (UCCE) Cisco Packaged Contact Center Enterprise (PCCE) Specialized Knowledge, Skills, and Abilities Additional knowledge in the following areas would be ideal but not required. Calabrio One Bucher and Suter Acqueon Google CCAI Contact Center Scripting and Call Flows

Greetings from Future Focus Infotech!!! This is Ria from FFI-Mumbai; we have an opportunity for Network Voice Engineer L1 with our Client Experience: 1 + yrs Skill: Working As Network Voice Engineer L2 Configuration of Call Manager Express (CME) on Cisco Ro Configuration of Voice Gateways, H.323, MGCP, Designing architecture for a new communication network. Configuration of CISCO IP phones and third-party SI Various digit manipulations on CUCM, CME and voice gate Implementing newly designed architecture. Integration of CUC with CUCM with SCCP and Configuration of Media Resources. Configuration of Extension Mobility. Partition, Calling Search Space (CSS) VoIP and POTS dial-peers, Route Patterns, Route User features such as speed dial, call forwarding, call park, call hunting, c Survivable Remote Site Telephony (SR Single Number Reach (SNR) Configuration and management if Cisco unity connecti Notice period: Immediate Job location: Mumbai (Goregaon) CTC to be offered: up to 34000 per month Only interested candidates apply for the opening. Fresher do not apply. Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi level 5 company. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: - www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to ria.c@focusite.com. Kindly mention the below details. Current Company:- Payroll Company:- Total Exp- Rel Exp- Current Location & Address:- Current CTC - Expected CTC- Notice Period- It would be highly appreciated if you can refer this job opportunity to your friends/ colleagues who would be interested for this position. Only interested candidates reply on the same and the CTC criteria would the same as mentioned above. -- Regards, Ria C Executive - Delivery Future Focus Infotech Pvt. Ltd. Website: www.focusinfotech.com E-mail: ria.c@focusinfotech.com 9004604938 Future Focus Infotech Pvt. Ltd. Future Focus Infotech Pvt. Ltd, are pioneers, in India, providing Strategic IT HR Consulting (IT Contract Staffing & Placement services) and Managed Solutions (End-to-end Software Project management) to the Top ranked Software & IT Consulting companies in India, the USA and the UAE. Our business interests are national, catered through our offices located in Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Kochi and Kolkata in India. Over the past 27 years we have established ourselves as Strategic IT HR consulting partners with Top IT Organizations like TCS, Wipro, IBM etc. Additionally we have also forged several valuable relationships with tier-1 IT companies like, Infosys etc. (Company URL: - www.focusinfotech.com) Role & responsibilities Preferred candidate profile Perks and benefits

Hi Everyone!!!! Open Positions in the Manager-Technical Support Role Greetings from Tekaccel! This is about an excellent opportunity with us. If you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. What are we looking for? Skill: Manager- Technical Support Experience: 10+ Years Location: Hyderabad NP: 0-30 Days Hiring Type: Permanent Operations in 24x7 Support Delivery Mandatory skills: VOIP, Contact Center, and Data Networking Experience/Skills Required: • Overall work experience of 10+ years; strong people management expertise of at least 4-5+ years in technical support management roles. • Strong Experience in managing technical support professionals. • Experience with support tools and phone systems. • Provide guidance, mentoring, training, and delegation responsibilities to team members, enabling their professional growth and development. • Demonstrate strong work ethic and advanced organizational skills; Detailed Role & Responsibilities: • Willingness to work in a 24x7 work environment. • Manage a support team to achieve business objectives, including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals. • Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers. • Deliver performance reviews for all direct reports. • Manage workflows and schedules for direct reports and ensure adequate workload coverage • Deliver regular reports that provide qualitative and quantitative descriptions of business performance. • Manage key processes, including RCA analysis, case reviews, and customer feedback analysis. • Serve as a manager, mentor, knowledge resource, and critical issue point for support agents; build credibility and trust within the support group. • Work as a duty manager on rotation or as per business needs, handling customer partner concerns and priority issues. • Take up and deliver on any other responsibilities as assigned from time to time by the reporting manager/support management. Skills Desired: Technical Knowledge in VOIP, Contact Center, and Data Networking Domains (Avaya, Cisco CUCM, Genesys, Zoom, RingCentral, Cisco/Juniper/Extreme). People Management skills. Customer Handling Skills. Managing Technical = Nice to Have: Effective communication and collaboration skills. What We Offer: 1. Competitive salary and benefits package. 2. Collaborative and dynamic work environment. If interested candidates, please share your updated resume at naveen@tekaccel.com/ WhatsApp to +91 7997763537 Tekaccel Software Services India

providing operational support for Video Conferencing infrastructure (Cisco+ +MTR+MS Teams), IP Telephony (CUCM, Gateways, SBC), Video Codecs from Cisco/Polycom/Crestron/Logitech/Dolby/Neat/Jabra. Job Responsibilities: Design, install, and configure AV systems for corporate and commercial projects. Troubleshoot and resolve AV-related technical issues. Maintain and upgrade AV equipment, including projectors, sound systems, and video conferencing tools. Work with stakeholders to understand AV requirements for events and meetings. Ensure seamless integration of AV systems with IT infrastructure. Provide training and technical support to end users. Excellent Video-Conferencing skills, CUCM,cisco, crestron

Must have experience in L3 Level. Experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions. In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions. experience SIP trunking, VoIP protocols.

Project Role :Infrastructure Engineer Project Role Description :Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills :Unified Communication and Collaboration Implementation

Project Role :Application Support Engineer / Unified Communication and Collaboration Implementation-Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Unified Communication and Collaboration Implementation Good to have skills :Microsoft 365,Unified Communication and Collaboration Operations

Skill required: Global V&A - Procurement Operations Designation: PPSM Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Responsible for managing various projects, planning, execution, and Post Merger Integration for Accenture's acquired companies, this includes systems configuration, request to pay activities, policies, and processes. In this capacity, the individual will coordinate the evaluation of a target company's suppliers' portfolio, collaborating with clients and offshore payables support teams to ensure all service objectives are met within required timeframes and in accordance with the internal compliance and policies.In this role, the individual will assure the integration and setup of the acquired company's suppliers to secure ongoing payments after cutover date. They will also ensure the new Accenture personnel understand and comply with Accenture Procurement's Policies, Processes and Procedures and the usage of standards approved channels and tools by providing required training and pre/post integration support. What are we looking for? Fluent in English Minimum 3 years of experience in P2P, Finance, CMR or SAP/Ariba Minimum 2 years of experience in Project Management Roles and Responsibilities: Role Requirements: Project Management Flexible schedule Attention to detail. Process improvement. Strong written and verbal communication skills Well organized. CollaborativeGood to have: Presentation Skills 3rd language Qualifications Any Graduation

About The Role : UCCE-T2 Role:Bangalore Grade:B2 Required Skills (Must Have and should meet all the below standards for qualifying to this role) Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB, CUSP Configuration of UCCE components. Consulting skills with excellent verbal and written communication and presentation skills Basic Troubleshooting/Design skills of UCCE Components and Call flow. Desired Skills (Good to have as value add to this role) Overall High level Design Knowledge on UCCE Technology Strong knowledge on Call flow of CVP Deployment model Education &/ Additional Certifications Bachelors / Master Degree CCNA, CCNP or CCIE Certifications

Job Purpose This position is open with Bajaj finserv ltd. Project Managers play the lead role in planning, executing, monitoring, controlling, and closing projects. They're expected to deliver a project on time, within the budget Duties and Responsibilities 5-7 yrs. minimum working as PMO in the IT department of Software Applications Esp. Contact Center Technology or BFSI Domain applications. 3-4 yrs experience Should be having a sound Functional/Operational knowledge of any IT application preferably in Cisco UCCE application or any other Contact Center Technology. 3 yrs. minimum experience on project management tools like Microsoft project Management software, Zoho projects, Jira etc Strong skills in coordinating with various stakeholders for project progress and update on regular basis Good skills on PPT to present the project updates to Senior management Experienced in vendor management like agreement closure, PO release, invoice submission, payment clearance etc. Good communication and writing skill Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Key Decisions / Dimensions The duties of a project manager include managing resources, keeping the client requirements in check, coordinating with the team and making sure that the outcomes are delivered on time. Major Challenges Planning everything from execution to delivery breaking the project into tasks, Breaking down the tasks and subtasks, Setting an appropriate schedule for the development of certain deliverables, Defining milestones, and Highlighting the project dependencies. Delegating work effectively, Monitoring progress and track roadblocks Conducting regular meetings with stake holder Managing documentation and reports To maintain a record of what has been done in the project and who have been involved in it. To ensure that the project satisfies all the project requirements. Coming up with a Plan B Arrange for extra resources. Manage time in difficult circumstances. Have an alternate plan to justify the expectations of the clients. Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects Develop and maintain partnerships with third-party resources, including vendors and researchers Assign and monitor resources to ensure project efficiency and maximize deliverables Required Qualifications and Experience a)Minimum qualification required is BE/B-Tech/ Diploma in IT/ Computer Science / electronics with an Implementation. b)5-7 yrs. minimum experience Should be having a sound Functional/Operational knowledge of any IT application preferable Cisco UCCE application or any other Contact Center Technology.

• Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. • Cisco ICM/CCMP/CVP/CUIC & troubleshooting. • Scripting for call flow change or Holiday request. • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. • Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger. • Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. • Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools • Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. • Should be ready to work in 24/7 business support environment • Should be having 7-10 years of experience on Cisco Voice platform. • Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

Role: L1 UCCE Engineer Location: Juinagar, Mumbai Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. MACD creation knowledge in Cisco UCCE & IPT platforms. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. Should be ready to work in 24/7 business support environment Should be having experience on Cisco Voice platform. Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

COGNIZANT -PERMANENT POSITION Cisco Voice (CUCM, Cisco UCCX, VOIP Telephony; Cisco Communication Products) SME Cisco Telephony and VoIP exp, Video Conferencing and Contact Centre experience Bangalore or Pune exp- 6+ ctc-18 LPA 24 / 7 Rotational shift

About GSPANN : Founded in 2004, GSPANN is a fast-growing IT services and consulting company based in Milpitas, California, USA.We provide end-to-end content, e-commerce, information analytics, quality assurance, and digital transformation solutions to our global clients across retail, finance, healthcare, manufacturing, and high-technology domains. We support businesses transform how they deliver business value to their customers by helping them optimize their IT capabilities, practices, and operations, co-creating a digital future for their industries. GSPANN is a Great Place to Work-certified company with a growing family of 1900+ people. We have a strong presence in the US, UK, Canada, China, Chile, and Mexico and have multiple offices across India, including Hyderabad, Gurugram, Delhi, Noida, Pune, and Bangalore Job Title: Network Engineer Location: Hyderabad, Pune, Gurgaon Experience: 4 - 8 Years Skills: Aruba, SDWAN, CUCM Role & responsibilities • Hands on experience of managing, configuring and troubleshooting (Including Remote) L2/L3 switches, ACL management and QoS policy, Firmware Upgradation. • Configuration, management and troubleshooting experience of SD-WAN Gateways, Firewalls and Load Balancer with good hands on of Palo Alto Panorama. • Experience and Knowledge in managing and troubleshooting DHCP and DNS. • Configuration and Updating Aruba Central, Airwave, ClearPass • Knowledge and experience of managing, configuring and troubleshooting Wireless infrastructure including WAPs, controllers etc. • Experience in Cisco CUCM (Having certification will be an added advantage) including experience of managing and configuring VoIP phones • Hands on experience in SolarWinds, NPM, NCM, NTA and NAM to monitor, automate and manage Network Operations • Knowledge of Asset Management, Change Management, Incident Management as per ITIL • Field Dispatch Coordination and transition management • Monitoring: ISP, Network, Infrastructure, Incident Logging, Resolution, Issue Triage, escalation and resolution. • Live experience of Vulnerability and Patch Management • Backup configuration, maintenance and management • Experience in defining, and maintaining operational documentation Having CCNA, PCNSE, Aruba ACSP/ACCP is preferred.

About GSPANN : Founded in 2004, GSPANN is a fast-growing IT services and consulting company based in Milpitas, California, USA.We provide end-to-end content, e-commerce, information analytics, quality assurance, and digital transformation solutions to our global clients across retail, finance, healthcare, manufacturing, and high-technology domains. We support businesses transform how they deliver business value to their customers by helping them optimize their IT capabilities, practices, and operations, co-creating a digital future for their industries. GSPANN is a Great Place to Work-certified company with a growing family of 1900+ people. We have a strong presence in the US, UK, Canada, China, Chile, and Mexico and have multiple offices across India, including Hyderabad, Gurugram, Delhi, Noida, Pune, and Bangalore Job Title: Network Engineer Location: Hyderabad, Pune, Gurgaon Experience: 4 - 8 Years Skills: Aruba, SDWAN, CUCM Role & responsibilities • Hands on experience of managing, configuring and troubleshooting (Including Remote) L2/L3 switches, ACL management and QoS policy, Firmware Upgradation. • Configuration, management and troubleshooting experience of SD-WAN Gateways, Firewalls and Load Balancer with good hands on of Palo Alto Panorama. • Experience and Knowledge in managing and troubleshooting DHCP and DNS. • Configuration and Updating Aruba Central, Airwave, ClearPass • Knowledge and experience of managing, configuring and troubleshooting Wireless infrastructure including WAPs, controllers etc. • Experience in Cisco CUCM (Having certification will be an added advantage) including experience of managing and configuring VoIP phones • Hands on experience in SolarWinds, NPM, NCM, NTA and NAM to monitor, automate and manage Network Operations • Knowledge of Asset Management, Change Management, Incident Management as per ITIL • Field Dispatch Coordination and transition management • Monitoring: ISP, Network, Infrastructure, Incident Logging, Resolution, Issue Triage, escalation and resolution. • Live experience of Vulnerability and Patch Management • Backup configuration, maintenance and management • Experience in defining, and maintaining operational documentation Having CCNA, PCNSE, Aruba ACSP/ACCP is preferred.

About GSPANN : Founded in 2004, GSPANN is a fast-growing IT services and consulting company based in Milpitas, California, USA.We provide end-to-end content, e-commerce, information analytics, quality assurance, and digital transformation solutions to our global clients across retail, finance, healthcare, manufacturing, and high-technology domains. We support businesses transform how they deliver business value to their customers by helping them optimize their IT capabilities, practices, and operations, co-creating a digital future for their industries. GSPANN is a Great Place to Work-certified company with a growing family of 1900+ people. We have a strong presence in the US, UK, Canada, China, Chile, and Mexico and have multiple offices across India, including Hyderabad, Gurugram, Delhi, Noida, Pune, and Bangalore Job Title: Network Engineer Location: Hyderabad, Pune, Gurgaon Experience: 4 - 8 Years Skills: Aruba, SDWAN, CUCM Role & responsibilities • Hands on experience of managing, configuring and troubleshooting (Including Remote) L2/L3 switches, ACL management and QoS policy, Firmware Upgradation. • Configuration, management and troubleshooting experience of SD-WAN Gateways, Firewalls and Load Balancer with good hands on of Palo Alto Panorama. • Experience and Knowledge in managing and troubleshooting DHCP and DNS. • Configuration and Updating Aruba Central, Airwave, ClearPass • Knowledge and experience of managing, configuring and troubleshooting Wireless infrastructure including WAPs, controllers etc. • Experience in Cisco CUCM (Having certification will be an added advantage) including experience of managing and configuring VoIP phones • Hands on experience in SolarWinds, NPM, NCM, NTA and NAM to monitor, automate and manage Network Operations • Knowledge of Asset Management, Change Management, Incident Management as per ITIL • Field Dispatch Coordination and transition management • Monitoring: ISP, Network, Infrastructure, Incident Logging, Resolution, Issue Triage, escalation and resolution. • Live experience of Vulnerability and Patch Management • Backup configuration, maintenance and management • Experience in defining, and maintaining operational documentation Having CCNA, PCNSE, Aruba ACSP/ACCP is preferred.

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for conducting simulations and test methods to ensure the functionality and quality of the products. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather requirements and design engineering systems. Develop and implement engineering architecture for physical products. Conduct simulations and test methods to validate the functionality and performance of the systems. Manage feature plan implementation and ensure timely delivery. Perform design failure mode effect analysis (DFMEA) to identify and mitigate potential risks. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering principles and practices. Experience in designing and developing engineering systems. Knowledge of system integration techniques and methodologies. Hands-on experience with simulations and test methods. Good To Have Skills:Experience with network protocols and technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Gurugram office. A 15 years full time education is required. Qualifications 15 years full time education

Skill required: Next Generation Customer Operations - Incident Management Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.The Incident Manager (IM) acts as the single commander to work with our Customer Service and Support engineers and our customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts. They are responsible for representing the customer's business impact, supporting in the end-to-end problem resolution and problem identification against the case portfolio. They help monitor reactive cases owned by internal support organizations and ensure correct case reporting and trending is in place for the account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health. The team works with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention. What are we looking for? Ability to manage multiple stakeholders Collaboration and interpersonal skills Commitment to quality Prioritization of workload Ability to establish strong client relationship Ability to manage multiple stakeholders Collaboration and interpersonal skills Commitment to quality Prioritization of workload Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time education Key Responsibilities:-Supporting day to day operational support for MS Live Events -Supporting 2D broadcast events using Studio software and AV devices -Supporting 3D broadcast event using Aximmetry Software along with AV devices -Supporting Virtual Client visits -Supporting Offsite events where Teams Video or VC call need to be enabled Technical Experience:-Min 1 to 2 years of Experience as Broadcast Technical engineer -Hands on experience with Video Mixer, Audio Mixer and other Audio/Visual devices -Good to have experience on Studio software like OBS, Vmix, Wirecast Aximmetry Professional Experience: Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Work independently with minimal assist \Educational Qualification:Any degree / 15 years of Full time education Additional Information:Good to have Video Conferencing infrastructure knowledge/experience Qualification Any degree 15 years of Full time education