129 Cucm Jobs - Page 3

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Network InfrastructuresMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary Key Responsibilities:-Responsible for handling end user queries and issues related to voice and telephony setup. Configuring, maintaining & managing various telephony related equipment's. Diagnose enterprise voice incidents that are caused by system hardware, software, Gateways or other devices deployed as part of the overall system. Serve as a resource for incidents and work orders for voice and related services. Maintain up-to-date documentation of voice and network designs, operations and procedural manuals. Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Technical Experience:Mandatory- 1. Cisco Unified Call Manager, Cisco Unity connections, Voice Gateways and Cisco UCS.2. Good implementation/troubleshooting experience on Cisco IPT. Have clear understanding on VOIP protocols like SIP, SCCP, H.323 and MGCP.3. Ability to analyze and troubleshoot call flows. Analyze, design, implement and provide support of unified communication, voice and network solutions, including multi service network infrastructure.4. QoS, Management of voice vlan, maintenance and management of various components of voice infrastructure.5. Strong customer facing skills.6. Experience with VMware products such as vSphere, vCenter is a a plus.7. Should be willing to work in 24x7 shifts.8. Exposure on UCCX and UCCE. Professional Attributes:-Excellent verbal and written communication skills-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards workability to work as Teamwork independently with minimal assistance. Educational Qualification:- BE/B-Tech or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Additional Information:- Cisco professional certification CCNP, CCNA. Qualification 15 years full time education

About the Role: OSTTRA India The Role: Distinguished Engineer The Team The OSTTRA Technology teamis composed of Capital Markets Technology professionals, who build,supportand protect the applications that operate our network. The technology landscapeincludeshigh-performance, high-volume applications as well as compute intensive applications,leveragingcontemporary microservices, cloud-based architectures. The Impact Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. Whats in it for you We are seeking an accomplished and visionary Distinguished Engineer with expertise in Java and Post-Trade technologies to join our dynamic team. In this senior-level role, you will play a pivotal part in shaping and advancing our technical landscape, specifically focusing on post-trade systems. The successful candidate will bring extensive experience, strong leadership skills, and a proven track record in delivering innovative solutions within the financial industry. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: General: Develop architectures and systems iteratively that stand the test of time. Serve as a point of escalation for teams dealing with highly complex technical challenges. Achieve measurable impact across various teams within the company. Expand influence across a wide spectrum. Architecture and Design: Lead the design and architecture of sophisticated post-trade solutions, ensuring scalability, reliability, and optimal performance. Collaborate with fellow architects and engineers to formulate cohesive and efficient technical solutions. Drive the adoption of best practices and industry standards. Technical Implementation: Identify challenges and technical interdependencies, proposing effective solutions. Apply quantitative analysis to influence key business decisions. Collaborate with cross-functional teams to guide technical decisions aligned with business objectives. Provide strategic technical leadership for the development and enhancement of Java-based post-trade systems. Possess in-depth knowledge of distributed and event-driven design principles, along with cloud technologies. Innovation and Technology Advancement: Stay abreast of industry trends and emerging technologies related to post-trade processes. Lead research and development initiatives to introduce and integrate innovative solutions. Evaluate and recommend new technologies that enhance the efficiency and effectiveness of post-trade systems. Collaboration and Communication: Evangelize the successful adoption and use of tools and technologies. Lead discussions to promote collaboration across teams. Attend/Present at relevant events (e.g., conferences, user groups, meetups, webinars). Contribute written content about technology (e.g., blog posts, white papers). Develop and/or consult on internal training programs. Embody the Osttra values and exhibit humility in interactions with individuals. Work closely with product managers, project managers, and other stakeholders to align technical solutions with post-trade business requirements. Effectively communicate complex technical concepts to both technical and non-technical audiences. Foster collaboration and establish positive working relationships with internal and external partners. Leadership: Play a central role in decision-making for technical issues. Teach, mentor, grow, and advise other domain experts, individual contributors, and teams within the organization. Establish technology and organizational bridges to key organizational partners. Collaborate with key customers in assigned areas to address technical challenges. Exemplify Osttra values through code, reviews, communications, and processes (both following and setting). What Were Looking For: If you are a seasoned Distinguished Engineer with a focus on Java and a strong background in post-trade technologies, we invite you to apply and contribute to the advancement of our technical capabilities in this critical domain. Education and Experience: Bachelor's or advanced degree in Computer Science, Engineering, or a related field. 8-10 Years of experience in engineering related hands-on role. Technical Skills: Expertise in Java programming language and associated frameworks. In-depth knowledge of post-trade processes and technologies. Strong problem-solving and critical-thinking skills. Leadership and Interpersonal Skills: Proven ability to lead and inspire technical teams. Excellent communication and collaboration skills. Strong decision-making and strategic thinking abilities. Financial Industry Expertise: Previous experience working on post-trade systems within the financial sector is highly desirable. Familiarity with regulatory requirements and industry best practices. The Location: Gurgaon, India About Company Statement: About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -----------------------------------------------------------

About the Role: OSTTRA India The RoleAssociate I AI Engineer The Team The OSTTRA Technology teamis composed of Capital Markets Technology professionals, who build,supportand protect the applications that operate our network. The technology landscapeincludeshigh-performance, high-volume applications as well as compute intensive applications,leveragingcontemporary microservices, cloud-based architectures. The Impact Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. Whats in it for you We are seeking a highly motivated and talented Entry Level AI Engineer to join our growing team. In this role, you will have the exciting opportunity to work at the forefront of both traditional machine learning and cutting-edge generative AI. You will contribute to the development and implementation of AI solutions that address real-world challenges in the financial services industry. This role requires a strong foundation in AI/ML principles, software engineering skills, and a collaborative mindset. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: Develop and implement machine learning modelsDesign, build, and train traditional machine learning models (e.g., regression, classification, clustering) for tasks such as risk assessment, fraud detection, trade prediction, and operational efficiency. Explore and apply generative AI techniquesResearch, experiment with, and implement generative AI models (e.g., transformers, large language models) for applications like data augmentation, synthetic data generation, anomaly detection, and natural language processing in financial contexts. Collaborate on AI solutionsWork closely with experienced AI engineers, data scientists, and software developers to integrate AI models into Osttra's existing systems and build new AI-powered applications. Contribute to software developmentParticipate in the full software development lifecycle, including design, coding, testing, and deployment, adhering to best practices and industry standards. Analyze and interpret dataAnalyze large datasets, identify patterns and trends, and derive insights to inform model development and business decisions. Stay current with AI advancementsContinuously learn and keep abreast of the latest research and trends in both traditional machine learning and generative AI. Communicate effectivelyClearly communicate technical concepts and findings to both technical and non-technical audiences. What Were Looking For: EducationBachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. Technical Skills: Strong understanding of fundamental AI/ML concepts (e.g., supervised/unsupervised learning, deep learning, natural language processing). Experience with Python and relevant AI/ML libraries (e.g., scikit-learn, TensorFlow, PyTorch). Familiarity with generative AI models and frameworks (e.g., transformers, GPT). Proficiency in software engineering principles and practices. Knowledge of data structures, algorithms, and databases. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and collaboration skills. Ability to work independently and as part of a team The Location: Gurgaon, India About Company Statement: About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -----------------------------------------------------------

Required Skills & Qualifications 3-5 years of hands-on experience in Cisco networking and security . Strong expertise in: Cisco Meraki, Catalyst Switches, Routers, Wireless Controllers Cisco ASA Firewalls, VPNs, and ISE Cisco CUCM, IP Phones, Jabber Netskope Proxy, FortiAuthenticator SolarWinds (NPM, NCM, SAM) Certifications preferred: CCNP/CCIE, Cisco Meraki, Fortinet, or equivalent . Strong troubleshooting, analytical, and leadership skills. Experience in SD-WAN, Zero Trust, and cloud networking is a plus.

Role Specific Responsibilities Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions Takes leadership role in execution of delivery projects Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing) Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes both development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies. Coordinate with TAC to work on P1 and P2 issues. UCCE - solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC UCCX - Knowledge and exposure in UCCX is a plus but not mandate Strong hands-on CC implementation work needed with troubleshooting capabilities. - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

Project description Sr. Telecommunication Consultant role is a key position within the Optum Technology IT Group. The Telecommunication Consultant functions as a project team member within the Real Estate Voice Services Group. This position leads Real Estate Voice Services related projects across all Optum and UnitedHealth Group. Responsibilities Overall accountability for project execution for assigned projects within the Optum Technology IT Group for Real Estate Voice Services. Drive deliverables to meet project deadlines / milestones. Track and update project plans and documentation. Identify and report issues with the project. Mitigate identified issues. Engage resources (management, service vendors, business segment leads, etc.) for project assignments. Single point of contact for all project IT vendors/providers. Determine requirements through interface with customer, corporate real estate and adherence to corporate standards. Create and submit engagement documentation for voice/data network, cabling, and server infrastructure. Interface with construction trades as necessary to ensure MDF/IDF construction to UHG design standards. Document weekly status reports including project progress, key milestones, and tasks accomplished, etc. Host weekly status call with project team. Work within Optum Technology IT Group processes f Skills Must have 4+ years of experience Hands on Cisco Call Manager, Unity and UCCX experience Sound technical knowledge in deployments of these platforms (new sites, remodels/refreshes, move and decommissions) Moves, Adds, Changes, Deletions in single and bulk format Extreme knowledge of the BAT tool (bulk administration tool) Configuration of user features such as speed dials, call forwarding, call park Must possess excellent customer service skills as position is very customer facing Nice to have PM experience, Certifications Other Languages EnglishC2 Proficient Seniority Senior

Project description This project is for the markets division of one of Australia's top banks. It is a multi year program where various projects operate concurrently under the various program milestones. Luxoft executes important tasks including overseeing the design, controlling the scope and communicating the requirements from the front office to the back office. This role is required as a part of building a team to develop & manage new features for bank's in-house pricing APP with focus primarily on FX. ResponsibilitiesYou will be required to work closely with the Development Manager, the Project Manager, and a team of developers. Demonstrate a systematic and disciplined architecture, system design, and programming approach following a standard software development lifecycle. Meticulous attention to detail and a strong focus on clear and practical documentation. Work closely with senior management, the Development Manager, the Project Manager, and a team of developers. SkillsMust have 5-8 years of experience as a quality assurance front-end automation engineer This role focuses on the automation of Sky eFXO screens and functionality FXO functional knowledge is essential Good analytical & logical reasoning skills Exposure to investment banking domain (preferable)Essential skills Front-end Automation experience with JavaScript, node. js-based testing framework Works independently to automate UI-based test scripts using JavaScript programming language Proficient in JavaScript concepts like Async/Await, Promises, Callback functions, working with JSON data, and node.js essentials Experience interacting with RESTful APIs from web applications using tools like Postman Hands-on experience in Continuous Integration using tools like GitHub, and TeamCity server Experience in the Gauge framework and Taiko UI automation tool. Tests to break to find flaws Not bound to test to the "letter of the law," but testing the spirit of the requirement beyond what's written Nonconventional thinker Works in collaborative teams to build innovative solutions Works in a highly demanding, challenging, and flexible workspace Utilises tools and practices to build, verify, and deploy solutions in the most efficient ways, enhancing tech division capabilities A desire to write tools and applications to automate work rather than do everything by hand Nice to have Soft Skills Good communication Stakeholder management Analytical / troubleshooting Presentation/reporting (good to have) Desired Skills We are looking for a passionate quality assurance engineer to help us with UI testing & automate all aspects of the in-house strategic risk and pricing system platform. OtherLanguagesEnglishC1 Advanced SenioritySenior

Project description Mobility Hub (MH) - is a Resource Management practice of internal candidates' movement. It helps Luxoft employees in building new career paths and furthering professional development. Candidate Processing Center (CPC) is a team that takes part in Mobility Hub process. We are looking for CPC Specialist, who will join CPC team and will be responsible for the pre-selected, internal candidates processing administrative activities. Responsibilities 1)To organize all processing after CV Review/PM CV Review till Client interview. 2)Schedule and reflect in LuxHire s-m Technical Interview (Pre-Screen, Codding session), PM CV Review, PM Interview, Task, UTIC, HackerRank test, Client CV Review, Client Interview. Average workload per month40 candidates / 100+ events. 3)Checking all scheduled events for presence from both sidescandidate and interviewer. Tracking accepts of invitations. 4)Cooperation with Mobility Hub Managers, informing them about every scheduled, rescheduled and cancelled events, every notice about candidate or interview's results, all information got from Hiring Managers about candidate. 5)Communication with candidates about their processing organization, providing vacancy description, time for interview scheduling 6)Communication with Hiring Managers and Account Managers about any details of scheduling interviews, providing sometimes additional information about candidate (except SE and possible start date). 7)To track feedbacks, send reminders for those that were overdue to proceed with the next steps. 8)To share feedbacks with candidates and moderate them, if there are some negative and demotivating comments. Request for a structured feedbacks if interviewer provides non informative one. Skills Must have Excellent written and verbal communication skills with the ability to communicate effectively with stakeholders across the business. Advanced knowledge of English (both verbal and written). Good knowledge of MS Outlook, MS Word, MS Excel and MS PowerPoint. Working experience in HR/Recruitment areas or PMO / Administrative positions, a background and knowledge of recruiting is a plus Nice to have Well organized with the ability to manage multiple tasks, shift priorities as needed, and work with tight deadlines. Good self-management skillstakes initiative to learn a new task or explore a problem further without specific instruction. Strong problem-solving skills. Thrives in a fast-paced environment, flexible and adaptable to change. Working experience in a large organization with a branch structure. Other Languages EnglishB2 Upper Intermediate,HindiC2 Proficient Seniority Regular

10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage. Mandatory Skills: Network Architecting. Experience>10 YEARS.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Unified Communication. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Procurement(RTP). Experience1-3 Years.

1. Experience in voice, Video, Skype and other collaboration technologies. 2. Good hands on experience on Voice technologies which includes Cisco Unified Call Manager. 3. Experience in managing and troubleshooting Cisco Unity, Cisco UCCX and UCCE, Cisco Gateways/Routers 4. Good Hands on experience on Video Technologies which includes Cisco TMS, VCSC, VCSE, MCU and other Video End Points 5. Experience in Lync\SFB with full Voice and Video integration. 6. Cisco voice certification would be preferred. 7. Experience in other EPABX system also would be an added advantage

locationsPune - West time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 29, 2025 (10 hours left to apply) job requisition idJR-0010521 Key duties and responsibilities Create custom SQL reports, correspondence, and reporting packages Working Knowledge of Yardi Investment Management and Property Management Modules. Create Report Packages and complex YSR reports. Develop of IMKPIs, Fee Allocation rules, Income Allocation rules and GL Allocation Develop custom Yardi workflows and menu sets Troubleshoot technical and data entry problems Enhance and support all aspects of Yardi Voyager 7s for Investment Management, Residential and Commercial Property management Identify needs and develop programmatic solutions for Yardi users Administer Yardi database Test and implement new Yardi modules Work with other 3rd party software and service providers to create automated data import/exports Qualification and Experience Qualification- BE, BSc(IT), MBA (IT) Having experience in Real Assets investment management & accounting You have knowledge of Yardi Voyager system and its relevant modules (IM module is a plus) Understanding and working knowledge of Yardi Reporting (YSR) is a MUST Skills Required Deep understanding of YSR development Have experience is developing IMKPIs, Fee Allocation Rules, Income Allocation Rules Having worked on Workflows, Menu Sets, User permissions Understanding of Yardi database. What you will get in return A genuinely unique opportunity to be part of an expanding large global business. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Required skills Cisco Contact Center implementation, migration, upgrade, consolidation etc Cisco Unified Call Manager (CUCM), Contact Center (UCCE, UCCX & PCCE) Good communication

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Teams development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FIORI/Gateway architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Your role will be pivotal in shaping the application landscape and ensuring that solutions meet the needs of the organization and its users. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge-sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FIORI/Gateway architecture.- Good To Have Skills: Experience with SAP UI5 and Fiori design principles.- Strong understanding of application lifecycle management.- Experience in integrating SAP FIORI applications with backend systems.- Familiarity with agile methodologies and project management tools. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP FIORI/Gateway architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Shift: 6pm to 3am Summary The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues. Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customers Required Qualifications 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts 5 years’ experience supporting Cisco solutions Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center ICM and VXML Scripting 2 years’ experience using an automated ticketing system 5 years’ experience supporting Cisco hardware and software Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel Must possess excellent oral and written communication skills in English Highly skilled in writing with details, accuracy, and consistency Strong analytical, interpersonal, and relationship building skills Must be familiar with both voice and data equipment and technologies Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications Strong work ethic and personal drive to excel Strong sense of urgency and commitment to get the job done Superior negotiation, coordination, and conflict resolution skills Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications Industry certifications on telephony and associated technology solutions, depending on team placement Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration) Working experience in the managed services industry Familiar with both voice and data equipment and technologies Bachelor’s degree in Computer Science Understanding of quality processes including ITIL

We have an Immediate opening for Network Voice L2 Mumbai Position : Network Voice L2 Location : Mumbai Level : L2 Company : Leading Company in India Job Description below:- 9x6 support & on demand support and work with L3 team of JPL whenever there is Severity 1 incident Conduct in-depth troubleshooting of complex voice network issues, including those related to Cisco CUCM, Ameyo Contact Center, and future Vendors Analyze call logs, traffic patterns, and network configurations to identify root causes of problems Manage advanced configurations for Cisco CUCM, and other voice platforms. Implement and manage change controls for updates to the voice network, ensuring minimal disruption to services Perform capacity planning for the voice network, ensuring it can handle current and future demand. Participate in Vendor-led training and knowledge transfer sessions. Engage with Technical Assistance Centers (TAC) from Cisco, Ameyo, and other Vendors for resolving escalated issues. Manage communication with TAC for critical incidents, firmware issues, and advanced configuration problems. Provide training to L1 teams on advanced troubleshooting techniques, voice network management, and Vendor-specific tools. Maintain and update knowledge bases and SOPs related to voice services. If Interested please drop your updated CV on servicerecruitment1@dixitindia.com 9321342504

Mandatory Skills: Microsoft Lync SFB Server Admin. Experience5-8 Years.

Total Experience Expected: 2-3 years Looking for an OneStream consultant with hands-on implementation experience. Skills : Should be proficient in building workflows, dashboards, and cube views. Experience in financial consolidation, planning models, and system integrations is a strong plus. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Communication Skills, Workflow, Analytical & Problem Solving, Cube, Dashboards, Financial Consolidation

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Deliver chat & voice solutions according to requirements (GCP + Dialogflow, GCP + AWS, GCP + Cisco CVP) Integrate chat and voice solutions with Google services (gChat, Cloud Storage, gDrive, gMail, gSheet, ect.) Integrate chat and voice solutions with business applications (SAP, Service Now, Salesforce, etc.) Discover capabilities of available APIs and consume them to meet solution requirements Write micro applications in TypeScript & Node.js to achieve desired functionalities & automations Discover best ways to deliver requirements within GCP using available technology stack Primary Skills Very good TypeScript skills (optionally Node.js) Very good understanding of authorisations concepts (API key, OAuth) Broad experience in exploring and consuming APIs through various methods Good understanding of Pub/Sub concept in messaging systems Technical / informatics background with coding mindset Skilled to discover ways of meeting solution requirements with available technology stack Secondary Skills Basic front-end skills (React) Experience in working in Google environment (GCP, Dialogflow) Kore.ai Oracle Digital Assistant Google DialogFlow

We are looking to add an experienced Clinical Writer to our team. The person in this position must be able to independently contribute to the development of initial and update(s) of CER’s that support the applicable regulatory submission requirements for the medical device products. An experienced Clinical Analyst professional has relevant medical/life-science qualification and knowledge/direct clinical experience in the use of the device or device type in a clinical setting. The expected experience is 7 - 8 years with a minimum of 4-5 years of CER writing experience is essential. A minimum of 4-5 years of medical writing/reviewing experience is needed. The experience is expected to be current or recent (preferably within the past two years), to provide confidence in their experience considering the rapid nature of updates/changes in the regulatory landscape, the device, its functionalities and the therapy area. Preferred EducationMasters’ degree in a life science or biomedical engineering discipline preferred, or equivalent regulatory/writing experience Preferred Experience: 1. The expected experience is 7 – 8 years with minimum 4-5 years of CER writing and reviewing experience as per EU MDR (European Union Medical Device Regulation (EU) 2017/745). Significant experience writing scientific, medical/clinical, and technical content. Also, a plus would be experience with writing CERs that conform to MEDDEV 2.7/1. 2. Knowledge in the therapeutic area – specifically in the field of diagnostic radiology, interventional radiology and radiation oncology 3. Familiarity with various country specific standards and regulations for medical devices to be able to assess and provide device appropriate clinical evaluation data for registrations.

We are looking to add an experienced Clinical Writer to our team. The person in this position must be able to independently contribute to the development of initial and update(s) of CER’s that support the applicable regulatory submission requirements for the medical device products. An experienced Clinical Analyst professional has relevant medical/life-science qualification and knowledge/direct clinical experience in the use of the device or device type in a clinical setting. The expected experience is 7 - 8 years with a minimum of 3 – 4 years of CER writing experience is essential. A minimum of 3 – 4 years of medical writing/reviewing experience is needed. The experience is expected to be current or recent (preferably within the past two years), to provide confidence in their experience considering the rapid nature of updates/changes in the regulatory landscape, the device, its functionalities and the therapy area. Preferred EducationMasters’ degree in a life science or biomedical engineering discipline preferred, or equivalent regulatory/writing experience Preferred Experience: 1. The expected experience is 7 – 8 years with minimum 3 – 4 years of CER writing and reviewing experience as per EU MDR (European Union Medical Device Regulation (EU) 2017/745). Significant experience writing scientific, medical/clinical, and technical content. Also, a plus would be experience with writing CERs that conform to MEDDEV 2.7/1. 2. Knowledge in the therapeutic area – specifically in the field of diagnostic radiology, interventional radiology and radiation oncology 3. Familiarity with various country specific standards and regulations for medical devices to be able to assess and provide device appropriate clinical evaluation data for registrations.