115 Cucm Jobs - Page 3

Warm Greetings from SP Staffing!! Role : Cisco Voice Experience Required :3 to 8 yrs Work Location :Bangalore Required Skills, Experience in major Cisco UC products like CUCM, CUC, IMP, UCCX, Knowledge of Protocols MGCP/H323/SIP/SCCP VOIP Routing & Switching Interested candidates can send resumes to nandhini.s@spstaffing.in

Role Summary: As the Voice Service Owner within the Unified Communication & Collaboration (UCC) function, you will be responsible for leading the voice infrastructure and voice recording services across BFSI clients. This includes ensuring telephony systems meet compliance standards, maintaining optimal performance, and driving strategic improvements. Key Responsibilities: Lead voice service strategy, design, and deployment across enterprise environments. Manage and maintain voice infrastructure including telephony systems, voice gateways, SBCs, and PSTN integration. Oversee voice recording platforms and ensure regulatory compliance in BFSI environments. Handle incident management, root cause analysis, and change control processes. Define SLAs/OLAs, monitor service performance, and execute service improvements. Collaborate with compliance teams to enforce voice security policies (DLP, encryption, recording). Coordinate with internal teams and vendors for operational support and escalations. Promote automation and innovation within voice services. Ensure voice services are delivered within defined budgets and performance targets. Required Skills & Qualifications: 10+ years in IT infrastructure/service management; 5+ years in voice services. Strong understanding of VoIP, SIP, SBCs, voice recording systems, and compliance needs. Experience managing Microsoft Teams Voice, Cisco CUCM, or similar enterprise voice platforms. Working knowledge of DLP, encryption protocols, and BFSI regulations. Certifications preferred: ITIL, PMP. Strong communication, documentation, and stakeholder engagement skills. Performance & KPIs: SLA and OLA compliance Voice incident resolution timelines Successful execution of change tickets Root cause analysis effectiveness Stakeholder satisfaction and audit readiness Required Skills UCC voice, Teams,verba

5+ years of Implementation & Support exp. of Verint Call Recording. Exp. in Integrate & troubleshoot Verint to record calls with Cisco CUCM, Cisco UCCE/PCCE & Avaya. Verint WFO Installation and Support Provide L2/L3 support for Verint WFO, WFM etc.

Job ID/Reference Code INFSYS-NAUKRI-209887 Work Experience 7-9 Job Title UC Solution Lead Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Network->CISCO technologies,Technology->Network->Unified Communications Preferred Skills: Technology->Network->CISCO technologies Technology->Network->Unified Communications Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen, strategy and cross-industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Educational Requirements Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology Service Line Engineering Services * Location of posting is subject to business requirements

SOC T1 Shift leader What you will do Let’s do this. Let’s change the world. In this vital role you will Information Security Operations manages a CSOC Tier 1 (T1) shift as part of a 24/7 Cybersecurity Operations Center (CSOC). This role acts as a technical lead, ensuring alignment with standard operating procedures, analyzing security events, and contributing to the improvement of cybersecurity processes. Additionally, the Sr. Associate assists in incident response across the lifecycle phases, from response to lessons learned. Roles & Responsibilities: Act as a technical lead for the CSOC T1 shift, ensuring alignment with standard operating procedures. Analyze security events, identifying common tactics, techniques, and procedures used by threat actors. Improve cybersecurity operations processes, critical metrics, and documentation. Participate in and optimize CSOC T1 knowledge-sharing and learning sessions. Assist incident responders with coordinating the response, containment, eradication, recovery, and lessons learned phases of the incident response lifecycle. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree and 1 to 3 years of Information Technology or Cybersecurity experience OR Bachelor’s degree and 3 to 5 years of experience in Security Operations or related field OR Diploma and 7 to 9 years of experience in Security Operations or a related field Preferred Qualifications: Must-Have Skills: Solid understanding of security technologies and their core functionality Experience in analyzing cybersecurity threats, with up-to-date knowledge of attack vectors and the threat landscape. Experience documenting and optimizing information security processes and procedures. Ability to prioritize tasks and solve problems efficiently in a diverse, global team environment. Good knowledge of Windows and/or Linux systems, including scripting languages. Good-to-Have Skills: Familiarity with 24/7 CSOC operations and incident response lifecycle. Experience in leading CSOC shifts and implementing cybersecurity improvements. Professional Certifications: CompTIA Security+ (preferred) CEH (preferred) GSEC (preferred) MTA Security Fundamentals (preferred) CISSP (preferred) Soft Skills: Strong communication and collaboration skills, particularly when working with global teams. Ability to manage and prioritize tasks effectively in a high-pressure environment. Critical thinking and problem-solving abilities, especially in incident response situations. A commitment to continuous learning and knowledge sharing. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Ability to work with minimal supervision and support Operational requirements and objectives.Ability to adapt to workload and multitask with attention to detail in a dynamic environment.Proficient in Verint WFM tool Roles and Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to their direct reports You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Team's development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualifications Any Graduation

The Engineering branch of the IT End User Services team is looking for a Senior Engineer for the Unified Communications and Collaboration & Productivity services. You will work with a team of creative, supportive, data-driven engineers. You will have the opportunity to work on projects associated with the standardization, configuration, deployment, and maintenance of IT solutions utilized by NetApp users across the globe. Job Requirements Extensive hands on experience with Unified Communications & Collaboration platforms (Microsoft Teams, Zoom, etc.) Experience with managing Office365 Productivity Tools (Office, Exchange, PowerBI) Experience managing Session Border Controllers (SBCs) Experience with Cloud and on-prem telephony service providers and enterprise telephony integration points (ISDN, SIP, Internet) Experience & understanding of regional and international Telco laws & regulations Experience with Conference Room and Digital Signage Audio Visual (AV) technology and integration with Cloud-based conferencing platforms (Zoom, MS Teams, WebEx, etc.) Excellent vendor management skills Sharp attention to detail Ability to work independently with some guidance Able to work effectively with other global groups and teams Strong interpersonal skills Excellent analytical skills Strong oral and written communication skills Ability to work collaboratively within a global team environment to meet aggressive goals You might also have: Strong understanding of enterprise productivity, conferencing and communications related technologies (messaging, unified communications, collaboration) Strong understanding of infrastructure and related technologies (hardware, virtualization, networking) Strong understanding of Session Initiation Protocol (SIP) Experience with scripting (Powershell, Python) Education Preferred 8 years of related experience with a Bachelors degree or equivalent work experience in Information Technology, Engineering, Computer Science or related field

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, including best practices for delivering services. You will develop, deploy, and support infrastructures, applications, and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Your typical day will involve ensuring the smooth functioning of systems, implementing best practices, and collaborating with various teams to deliver high-quality services. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the integrity and governance of systems. Implement best practices for delivering services. Collaborate with various teams to deliver high-quality services. Manage and resolve any issues or challenges that arise during the project. Stay updated with the latest industry trends and advancements. Contribute to the development and improvement of existing standards and methods of delivery. Professional & Technical Skills: -Must Have Skills: Proficiency in Cisco Contact Center Technology Implementation.-Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.-Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and `-Good knowledge and hands on experience in Cisco UCCE Call flow scripts.-Good knowledge and hands on experience in Cisco CVP Scripting.-Troubleshooting at UCCE, CUCM and CVP related issues.-Good hands-on experience in CVP Micro app and knowledge in VXML application.-Good hands-on experience in VXML Gateway configuration and troubleshooting.-Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.-Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).- Additional Information: The candidate should have a minimum of 3 years of experience in Contact Center Technology Implementation. This position is based at our Gurugram office. A 15 years full-time education is required.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform basic and intermediate level troubleshooting Ensure hardware/software support Handling Cisco voice and Cisco/Polycom Video conferencing related issues. Troubleshoot on IP phone related issue ,Voice mail issue ,Video devices issues. Perform day to day activities of both Voice and video conferencing Monitor system alerts. Provide support (24x7) Work within established configuration and change management policies. Professional & Technical Skills: CUCM & CUC - Cisco Unified Communication Manger & Cisco unity Connection version 10.X ,11.X 12.X 14.X ,15.X. Cisco PSTN & Analog Voice gateways - 4300,4400,8200 series ,VG 220 ,VG248.IMA&P,SIP,MGCP,H.323 protocol PRI & SIP line ,Cisco jabber ,Different models of Cisco IP phones like 78XX ,88XX ,99XX series. Cisco servers -UCS ,MCS,BE6K ,BE7K.Cisco/Polycom Video conferencing devices Additional Information: The candidate should have a minimum of 7.5 years of experience in Unified Communication and Collaboration Implementation This position is based at our Kolkata office A 15 years full time education is required

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, including best practices for delivering services. You will develop, deploy, and support infrastructures, applications, and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Your typical day will involve ensuring the smooth functioning of systems, implementing best practices, and collaborating with various teams to deliver high-quality services. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the integrity and governance of systems. Implement best practices for delivering services. Collaborate with various teams to deliver high-quality services. Manage and resolve any issues or challenges that arise during the project. Stay updated with the latest industry trends and advancements. Contribute to the development and improvement of existing standards and methods of delivery. Professional & Technical Skills: -Must Have Skills: Proficiency in Cisco Contact Center Technology Implementation.-Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.-Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and `-Good knowledge and hands on experience in Cisco UCCE Call flow scripts.-Good knowledge and hands on experience in Cisco CVP Scripting.-Troubleshooting at UCCE, CUCM and CVP related issues.-Good hands-on experience in CVP Micro app and knowledge in VXML application.-Good hands-on experience in VXML Gateway configuration and troubleshooting.-Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.-Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).- Additional Information: The candidate should have a minimum of 5 years of experience in Contact Center Technology Implementation. This position is based at our Gurugram office. A 15 years full-time education is required.

Senior Network Engineer Base location: India Travel expectations: Europe/US (when possible) This is an exciting opportunity to come into a medium sized company and really make a difference. They want to move fast with real projects, that will have a very high degree of visibility. Responsibilities include: Operate the companys LAN and WAN infrastructure Monitor WAN circuits, device reachability and health condition Keep software up to date on network devices in line with security advisements Apply global network standards and policies Troubleshoot and fix network issues Support sites in LAN configuration changes in line with business requirements Manage network refresh projects and migrations Support new site installations Operate on-prem datacenters network infrastructure and Direct Connect to AWS Work with customers and partners to setup and operate network connectivity Support IT security audits Provide network metrics for executive team and stakeholders Manage and maintain network documentation, diagrams and best practices Consistently research and review new network technologies and practices to strengthen the company’s global network infrastructure. Required Experience and Skills : Minimum of 8 plus years of IT networking experience, including all the responsibilities listed for this position. Need to have great communication skills and be articulate in English A degree in Computer Science and Cisco CCNP certificate or equivalent work experience Working experience with Cisco devices: switches, routers, firewalls, ASA, Firepower, FMC, WLC, ISE, CUCM Expertise in configuration and troubleshooting of L2 technologies: STP, RSTP, VTP, dot1q, Etherchannel, HSRP, VRRP Expertise in configuration and troubleshooting of BGP and EIGRP routing protocols, IP SLA Expertise in configuration and troubleshooting of L2 security: Port security, Private vlan, DHCP snooping, ARP inspection, BPDU guard, Local SPAN, Remote SPAN, 802.1x authentication Expertise in configuration and troubleshooting of L3 security: NAP, PAT, Zone Based firewall, Port mapping, Device hardening Expertise in configuration and troubleshooting of IPSec, GRE, SSL VPN, Anyconnect, SD-WAN Expertise in configuration and troubleshooting of Cisco wireless networks Expertise in configuration and troubleshooting of Cisco Unified Communication Manager Expertise in configuration and troubleshooting of Cisco Identity Services Engine Expertise in configuration and troubleshooting of Riverbed Steelhead Expertise in configuration and troubleshooting of Amazon Web Services: AWS firewall, AWS Load-Balancer, Direct Connect Gateway, Virtual Private Gateway, Transit Gateway

5+ years of experience in Cisco Unified Communications and Video Conferencing solutions. Hands-on expertise with Cisco video endpoints (Room Kits, Webex Devices, TelePresence). Deep understanding of SIP, H.323, and WebRTC protocols. Strong knowledge of Cisco Voice Gateways (ISR, CUBE) and SBCs. Experience with Webex Meetings, Webex Calling, and Webex Control Hub. Familiarity with CUCM, Unity Connection, Expressway, and Jabber/Webex App. Troubleshooting skills for call routing, QoS, and media processing. Basic scripting and automation skills (Python, Ansible) are a plus. Relevant Cisco certifications (CCNP Collaboration, CCNA Collaboration) are preferred. UC Engineer, CUCM, Unity Connection, Expressway, and Jabber/Webex App, Experience with Webex Meetings, Webex Calling, and Webex Control Hub, Cisco video endpoints

Need an 6-8 years experienced developer on Majesco platform with Policy, billing, and claims development. He/she should be proficient in ICM/ICD Configuration L1 & L2 and DevStudio Configuration (L1). Must have the experience in P&C domain. Should have experience working in agile team. Must have good communication skills.

Cisco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint recording Experience with Genesys, Avaya, or cloud-based contact center platformsHands-on scripting experience with JavaScript, Python, or PowerShell.Experience with AI-driven contact center solutions and chatbots.Job Roles and Responsibilities: Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions. In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions. Expertise in SIP trunking, VoIP protocols, QoS, and network troubleshooting. Hands-on experience with CTI integrations, API-based development, and database-driven call routing. Proficiency in SQL, Windows Server, and Linux-based systems for UCCE components. Should have worked on at least two Cisco UCCE implementation Project Implement security policies and best practices for UCCE environments. Good understanding of Outbound solution In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS. Recording solution knowledge, preferably Calabrio AQM Troubleshooting experience on Finesse, PGs. Experience with ICM / UCCE scripting utilizing Script Editor. Understand UCCE Database Schema and ability to use queries against the databases. Good knowledge on Verint Recording solution Hands on experience on Incident & Change management process. Good understanding on ITIL process. Work with OEM for escalated cases. Good Team player and provide periodical knowledge transfer to teams. Manage and mentor L1 and L2 team members and make sure the site is running as per the BAU expectation Should have good verbal and written communication skills. **Note:PCCE = Packaged Contact Center EnterpriseUCCE = Unified Contact Center Enterprise

About The Role RoleSpecificResponsibilities Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Buildsand/orleverage testenvironmentsasrequiredtoresolvehighlycomplexproblems andcompatibility issues Leveragessoftwareskillsandtoolstoconfigure,deployand/ortroubleshootCiscoproductsand solutions. Contributes bothdevelopment ofdigital intellectual capital(e.g.scripts,digital signatures). Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossan appropriate range oftechnologies. CoordinatewithTACtoworkonP1andP2issues. UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities. About The Role - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

About The Role - Skillset Required: UC: CUCM, IMP, Unity, CUBE, Voice Gateways ( refer JD for more) UC implementation with good troubleshooting skills Detailed skillset needed is explained below: MOP documentation, preparation comes with implementation skill , should be able to read from the doc and implement. Day1 and Day 2 support basic troubleshooting is must and what can it bring into production. Collab prod troubleshooting examplelike UC feature troubleshooting, calls are not working, codex mismatch is not working , VM is not working. all of this requires troubleshooting at prod/feature level Have requirement gathering skills Cisco front door team (CFDT) engineer goes on call to understand effort estimation to understand the new requirement like how many hours it will take etc and provide to PM. This skill is an advantage Voice gateway, expressway All the components of UC, CER is there in few regions like in USA, unity, protocol knowledge like MGCP, SIP, 3rd party integration. Expressway licensing, MRA, B2B calls, Webex control hum to administer all the endpoints Video endpoints Basic call manager, unity connection and uccx. IM&P is going away but is needed. IP phones Add -on Pyhton is an add-on not mandatory, AXL, sequeltool is used where scripts are written, and AXL is heavily used. Additional Details: - Have troubleshooting experience on Collab products is also a must

Description Primary Skill:Voice IPT Secondary SkillTeams Telephony JD 5 Years experience as operations lead 10 to 12 years experienced CCNA / CCNP VOICE certified engineer having relevant experience in VOIP platform. Extensive knowledge of Cisco voice products and VOIP networking. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 Must be open for 24x7 operations. Required Skills: 1.Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 2.Hands on experience in Upgrade, Migration of Unified products. 3.Providing on call support to team for escalated issues. 4.Voice over IP, Cisco Telephony operations. 5.Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. 6.Hands-on configuration and troubleshooting experience on CISCO CUCM, UNITY, Right Fax, Ascom gateway wireless devices. 7.Deploy, configure and maintain a variety of voice technologies includingCisco, etc. 8.Provide Tier 1, 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills VoIP;Cisco VoIP Languages RequiredENGLISH Role Rarity To Be Defined

About The Role - VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Hands-on experience on Unified Communications and Collaboration products portfolio. Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing Understanding of cloud-based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc) Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle Understanding of Cisco Video end points and expressways Understanding of Cisco Webex suite (calling, contact center, control hub etc) Understanding of broadcast paging (Singlewire) Understanding of Microsoft Teams Enterprise Voice Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc. Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN Basic understanding of Cisco C series and B series server management Good communication skills, Open for 24x7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting bridge. Expert level experience in handling Cisco IP telephony Network Infrastructure. independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update the knowledge base Technically upgrade across versions of environment when required Understanding of ITIL framework On - call support KEY TECHNOLOGIES: CUCM & Unity connection 12.x and 11.x Webex Cloud SIP Trunks, MGCP and H.323 gateways. Understanding of voice provisioning tools (Kurmi, VOSS etc) Basic troubleshooting knowledge on Avaya Aura products Basic MACD knowledge of Cisco UCCX Basic MACD knowledge of MS TEAMS EV

About The Role Collab Unified Collaboration Required Skills (Must Have and should meet all the below standards for qualifying to this role) CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. Basic Understanding for UCS Servers and VMware Virtualisation Consulting and Troubleshooting Skills Understating of DNS,DHCP,TFTP,NTP and LDAP Desired Skills (Good to have as value add to this role) Programming skills in Java/Python Understanding of Cisco Video Solution Understanding of WebEx Switching Skill Education &/ Additional Certifications Degree/ Masters CCNP/CCIE Collaboration

Overview This is an existing role in the Delivery and Product Excellence team which is a flex/floating pool of BA resources for the EU sector Responsibilities Insights Business Partnering Bring impactful insights for the EU BUs by setting up and managing integrated insights across data sources (Nielsen, Kantar, Global Data, BMS) Track business and brand performance by managing category and BU Day to day contact with different BU Sector engagement POCs for requirement gathering, expectations setting, delivery planning, and execution through proactive communication Build strong insights Develop strong insights based on situational and ad hoc data analysis Able to build story from multiple analysis to answer the uber question Build stronger PepsiCo brands through insights Partners with BU Engagement SPOCs to adopt in-house projects and programs (e.g. SMART, GN, PPD) Qualifications 4+ years FMCG insights experience 4+ years experience working with NIQ/RMS, HHP data is a must have. Exp in Canadean/Global data is a good-have Good analytics insights experience, end-to-end understanding of the best double-click approach for deep dive analysis and strong problem-solving skills Compelling story-teller & good slide/analysis building skills Impeccable attention to detail and ability to spot anomalies Good communication skills and stakeholder management skills Working matrix organization excellent relationship builder who can work x-functionally/x-geography/x-franchise

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP UI5 Development Good to have skills : SAP FIORI/Gateway architecture Minimum 5 year(s) of experience is required Educational Qualification : 1 15 years of full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP UI5 Development. Your typical day will involve working on SAP FIORI/Gateway architecture and collaborating with cross-functional teams to deliver impactful data-driven solutions. Roles & Responsibilities: Design, build, and configure applications to meet business process and application requirements using SAP UI5 Development. Collaborate with cross-functional teams to deliver impactful data-driven solutions. Develop and maintain technical documentation related to the project. Provide technical support and troubleshooting for the applications developed. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP UI5 Development. Good To Have Skills:Experience with SAP FIORI/Gateway architecture. Strong understanding of software engineering principles and concepts. Experience in developing and maintaining technical documentation. Experience in providing technical support and troubleshooting for the applications developed. Additional Information: The candidate should have a minimum of 5 years of experience in SAP UI5 Development. The ideal candidate will possess a strong educational background in software engineering or a related field. This position is based at our Chennai office. Qualifications 1 15 years of full time education

Project Role :Systems Engineering Practitioner Project Role Description :Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills :Unified Communication and Collaboration Implementation Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for conducting simulations and test methods to ensure the functionality and quality of the products. Join our team in Hyderabad and contribute to the development of innovative engineering solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to design and develop engineering systems. Conduct design failure mode effect analysis (DFMEA) to identify and mitigate potential risks. Manage feature plan implementation and ensure adherence to project timelines. Perform simulations and test methods to validate the functionality and performance of engineering systems. Contribute to system integrations and ensure seamless interoperability. Identify areas for improvement and propose innovative solutions to enhance engineering processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques and test methods for engineering systems. Familiarity with industry standards and best practices in engineering design. Good To Have Skills:Experience with project management tools and methodologies. Additional Information: The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture and system simulations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage feature plan implementation.- Conduct design failure mode effect analysis (DFMEA).- Ensure successful integration of engineering architecture.- Perform system simulations. Professional & Technical Skills:- Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation.- Strong understanding of engineering systems and product development.- Experience in system integrations and simulations.- Knowledge of test methods and failure analysis techniques.- Good To Have Skills:Experience with project management tools and methodologies. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualifications 15 years full time education