129 Cucm Jobs - Page 2

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Procurement(RTP). Experience: 3-5 Years.

Collaboration Business Operations, Training Analyst- CUCM, VoIP, Webex Meetings, Calling, Contact Center Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy Collaboration Content BOA: Role Brief A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Ciscos Partners, Distributors and Sales Staff. In addition, the BDM will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including all technologies and sub-technologies within that specific Architecture On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Identify content from all available internal/ external sources and make available to Partners wherever relevant. Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy. Create/ Evaluate Quiz Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy. Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction. Validate content and engagement strategies with all relevant stakeholders whilst driving adoption. Develop assessment criteria for successful certification and deal with partner queries wherever required. Align demos & labs within these learnings to offer efficient hands-on to the cisco partners. Make learning interesting & engaging wherever possible. Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest. Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction. Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities. Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening. Maintain a list of Evaluation Best Practices and Learnings Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders. Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners. Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics. Forecast future/ market trends and orient strategies to capture maximum benefits. Desired technical and interpersonal skills include, but are not limited to: IT graduate with hands on experience in Cisco technologies CCNA and/or CCNP certifications (preferred) Strong communication skills 4+ years of related experience in training and enablement Very Good understanding on Cisco Architectures and Solutions Experience in Partner ecosystem (preferred) Programmability Focus and skillset (preferred) Understanding of Cisco Cloud strategy Desire and ability to learn new technology and solutions. Preferred skills and requirements 1. 8+ Years of experience on one or more Cisco Architecture with focus on Collaboration. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI. Ability to handle complex tasks and exceed client expectations. Ability to understand and capture technical as well as business requirements. Self-starter with excellent Presentation skills and consultative skills. Strong Analytical, Communication both written and verbal Business writing skills, Interpersonal and Organizational Skills with good people skills to match. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building.

Project description This project is for the markets division of one of Australia's top banks. It is a multi year program where various projects operate concurrently under the various program milestones. Luxoft executes important tasks including overseeing the design, controlling the scope and communicating the requirements from the front office to the back office. This role is required as a part of building a team to develop & manage new features for bank's in-house pricing APP with focus primarily on FX. Responsibilities You will be required to work closely with the Development Manager, the Project Manager, and a team of developers. Demonstrate a systematic and disciplined architecture, system design, and programming approach following a standard software development lifecycle. Meticulous attention to detail and a strong focus on clear and practical documentation. Work closely with senior management, the Development Manager, the Project Manager, and a team of developers. SkillsMust have 5-8 years of experience as a quality assurance front-end automation engineer This role focuses on the automation of Sky eFXO screens and functionality FXO functional knowledge is essential Good analytical & logical reasoning skills Exposure to investment banking domain (preferable)Essential skills Front-end Automation experience with JavaScript, node. js-based testing framework Works independently to automate UI-based test scripts using JavaScript programming language Proficient in JavaScript concepts like Async/Await, Promises, Callback functions, working with JSON data, and node.js essentials Experience interacting with RESTful APIs from web applications using tools like Postman Hands-on experience in Continuous Integration using tools like GitHub, and TeamCity server Experience in the Gauge framework and Taiko UI automation tool. Tests to break to find flaws Not bound to test to the "letter of the law," but testing the spirit of the requirement beyond what's written Nonconventional thinker Works in collaborative teams to build innovative solutions Works in a highly demanding, challenging, and flexible workspace Utilises tools and practices to build, verify, and deploy solutions in the most efficient ways, enhancing tech division capabilities A desire to write tools and applications to automate work rather than do everything by hand Nice to have Soft Skills Good communication Stakeholder management Analytical / troubleshooting Presentation/reporting (good to have) Desired Skills We are looking for a passionate quality assurance engineer to help us with UI testing & automate all aspects of the in-house strategic risk and pricing system platform.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. AECOM EC is seeking for a candidate to be based in Gurgaon. Candidate will be responsible for the following activities: 2 +years of experience in Operational Modelling Software – PTV VISSIM/ VISUM Good knowledge of the micro-simulations concepts and theories and how they relate to VISSIM. Operational Analysis - Using SYNCHRO/ SIDRA/ HCS Data analysis (including spreadsheets and databases) and problem-solving. Produce base network and ability to calibrate and validate. Knowledge of Signal coding using VAP. Produce forecast networks and matrices. Interpretation of model results and ability to prepare technical reports. Familiarity with UK/US/ANZ/Middle East transport modelling guidance. Mapping tools (GIS) and able to interpret quantitative transport models. Experience in programming (Excel macro, Python, R) would be a particular advantage. Ability to deliver quality output within agreed time and budget. Strong communication, presentation and report-writing skills. Ability to work in a challenging environment. Qualifications Master’s degree in the relevant subject (e.g., Transport Planning/Engineering, or related subjects) Engineers with 2 to 5 years experience in Transport Planning Proficiency with some, or all of the following would also be considered beneficial: LinSig /Synchro/Sidra/Junction 10 PTV VISWALK/Legion Working knowledge of AutoCAD VISSIM COM and MOVA would be a particular advantage Additional Information AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. #LI-FS1

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year DiplomaKey Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:-Any Degree or 3 Year Diploma Qualification Any Degree or 3 Year Diploma

Efficient inCprogramming language. Good understanding ofLinuxWindows OS. Hands-on experience with data structures and different IPCs. Excellent analytical skills and aptitude. Ability to Create and implement design plans. Analyze code segments regularly. Work with the client to discuss optimal solutions. Knowledge of audio/video codecs - like H.264, and H.265 is a plus.

Responsibilities: Cisco Unified Communications Manager (CUCM): Managing and troubleshooting CUCM, including call routing, device configuration, and user management. Cisco Unity Connection: Managing and troubleshooting voicemail and unified messaging services. Cisco Webex Calling: Supporting and troubleshooting Webex Calling deployments, including integration with on-premises systems. Session Border Controllers (SBCs): Managing and troubleshooting SBCs for secure connectivity with external networks and service providers. Voice Gateways: Managing and troubleshooting voice gateways for connecting to PSTN (Public Switched Telephone Network) and other legacy systems. Troubleshooting: Analyzing and resolving issues related to voice infrastructure, including performance, connectivity, and security. Documentation: Creating and maintaining accurate documentation of the voice infrastructure, including configurations and procedures. Collaboration: Working effectively with other team members, support personnel, and customers to resolve issues and implement solutions. Required Skills and Experience: Cisco Call Manager (CUCM): In-depth knowledge and hands-on experience. Cisco Unity Connection: Hands-on experience. Webex Calling: Experience with Webex Calling and Contact Center. SBCs: Experience with Session Border Controllers, potentially including AudioCodes or Oracle SBCs. Voice Gateways: Experience with voice gateways. VoIP Protocols: Understanding of SIP, H.323, MGCP, and other relevant protocols. Call Routing: Strong understanding of call routing principles and practices. Networking Fundamentals: Basic knowledge of networking concepts like TCP/IP, routing, and switching. Troubleshooting: Experience in troubleshooting complex network and voice issues. Communication Skills: Excellent written and verbal communication skills

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA,PQ’s / Skill groups Previous experience of building UCCE scripts via Call Studio Ability to create IVR and Menu options within Unity Voice Mail Video Technologies – WebEx, CMS, TMS Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.) Ability to debug voice gateway including Qsig, SIP protocols Desirable Wallboard- 2ring Outbound Dialer- Acqueon Call logging Voice Recording Vebra , BiB SIP trunking Any experience on Genesys Contact Centre will be a huge plus Experience Demonstrable experience of hands-oninvolvement in setting and managing enterprise voice systems – UCCE and CUCM Project involvement should be at a lead engineer level Happy to communicate at all levels from end users to senior managers in IT and business Upgraded and installed Cisco UC solutions- UCCE, CUCM, Unity etc. Experience of Jabber deployment on Mobile, Laptop

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel Educational Qualification:Any degree 15 years of Full time education Qualification Any Degree or 3 Year Diploma

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP UI5 Development Good to have skills : SAP FIORI/Gateway architectureMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP UI5 Development.- Good To Have Skills: Experience with SAP FIORI/Gateway architecture.- Strong understanding of web technologies such as HTML, CSS, and JavaScript.- Experience with SAP development tools and methodologies.- Familiarity with debugging and performance tuning of applications. Additional Information:- The candidate should have minimum 3 years of experience in SAP UI5 Development.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP UI5 Development Good to have skills : SAP FIORI/Gateway architectureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, which will help in enhancing the overall system functionality and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP UI5 Development.- Good To Have Skills: Experience with SAP FIORI/Gateway architecture.- Strong understanding of web technologies such as HTML, CSS, and JavaScript.- Experience in developing and deploying applications using SAP UI5.- Familiarity with RESTful services and OData protocols. Additional Information:- The candidate should have minimum 5 years of experience in SAP UI5 Development.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Educational Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Noida, Bhubaneswar, Coimbatore, Jaipur, Vizag, Mysore, Kolkata, Hubli. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional : Primary skillsSAP GRC, SAP SECURITY and GRC with S4, Fiori, BTP, SF, IAG, Cloud products experience & knowledge. Minimum 7 years of experience in Support, maintenance, and implementation projects (Role administration & User administration) Defining business requirements & role build Technical expertise in SAP ECC / CRM / BW / BIBO / EP / CUA / HANA / BOBJ / S4HANA / Fiori GRC Access Control support / implementation experience Ability to work independently without any supervision Experience in SoD remediation, Process control, Automations will be added advantage Preferred Skills: Technology-SAP Functional-SAP GRC Technology-SAP Technical-SAP Security

Educational Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen, strategy and cross-industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management.Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Noida, Bhubaneswar, Coimbatore,Jaipur, Vizag, Mysore, Kolkata, Hubli. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional : Primary skillsSAP GRC,SAP SECURITY with S4, Fiori, BTP, SF, IAG, Cloud products experience & knowledge. Minimum 9 years of experience in Support, maintenance, and implementation projects (Role administration & User administration) Defining business requirements & role build Technical expertise in SAP ECC / CRM / BW / BIBO / EP / CUA / HANA / BOBJ / S4HANA / Fiori GRC Access Control support / implementation experience Ability to work independently without any supervision Experience in SoD remediation, Process control, Automations will be added advantage Preferred Skills: Technology-SAP Functional-SAP GRC Technology-SAP Technical-SAP Security

Educational Requirements Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem-solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledgeLocation of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Coimbatore, Jaipur, Vizag, Mysore, Kolkata, Hubli.While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional Requirements: Primary skills: SAP SECURITY, SAP GRC with S4, Fiori, BTP, SF, IAG, Cloud products experience & knowledge. Minimum 2 years of experience in Support, maintenance, and implementation projects (Role administration & User administration) Defining business requirements & role build Technical expertise in SAP ECC / CRM / BW / BIBO / EP / CUA / HANA / BOBJ / S4HANA / Fiori GRC Access Control support / implementation experience Ability to work independently without any supervision Experience in SoD remediation, Process control, Automations will be added advantage Preferred Skills: Technology->SAP Functional->SAP GRC Technology->SAP Technical->SAP Security

Software Engineer --> --> Location, Designation --> LocationGurugram DesignationSenior Software Engineer Experience2 - 4 Years Efficient inCprogramming language. Good understanding ofLinuxWindows OS. Hands-on experience with data structures and different IPCs. Excellent analytical skills and aptitude. Ability to Create and implement design plans. Analyze code segments regularly. Work with the client to discuss optimal solutions. Knowledge of audio/video codecs - like H.264, and H.265 is a plus. Feel Free To Contact Us...!!! Submit

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

TNQTech is looking for a UI Developer to join our growing team of people working to redefine content and technology in the scholarly publishing landscape. As a UI Developer, you will develop web applications, following best practices for accessibility and design thinking principles. Develop web applications (front-end) according to design components and information architecture, and integrate front-end applications with the applications business layers Follow best practices and standards for accessibility and cross-browser compatibility Collect feedback from designers and technical staff on website development and its requirements Adhere to established coding standards and procedures Add to the engineering teams culture of high code quality Participate in the requirement specification process for new software functionalities Design and build UIs on any server platform Guide developer teams and ensure that best practices are followed A professional with 2-6 years of experience in UI design and development and a good portfolio of UI design skills A candidate with hands-on experience working with HTML, CSS, JavaScript, and JQuery (optional: React and Angular), who is proficient with Photoshop, Illustrator, or other visual design and wire-framing tools Bonus: someone with the ability to conduct usability testing to resolve interface problems, coordinate with Interface Design Architects to meet accessibility standards, execute accessibility and progressive enhancement practices, and ensure design consistency with the clients development standards and guidelines

- VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Position Summary We are looking to add an experienced Clinical Writer to our team. The person in this position must be able to independently contribute to the development of initial and update(s) of CERs that support the applicable regulatory submission requirements for the medical device products. An experienced Clinical Analyst professional has relevant medical/life-science qualification and knowledge/direct clinical experience in the use of the device or device type in a clinical setting. The expected experience is 4 - 6 years with a minimum of 1- 2 years of CER writing experience is essential. A minimum of 1- 2 years of medical writing/reviewing experience is needed. The experience is expected to be current or recent (preferably within the past two years), to provide confidence in their experience considering the rapid nature of updates/changes in the regulatory landscape, the device, its functionalities and the therapy area. Preferred EducationMasters degree in a life science or biomedical engineering discipline preferred, or equivalent regulatory/writing experience Preferred Experience 1. The expected experience is 4- 6 years of CER writing and reviewing experience. Significant experience writing scientific, medical/clinical, and technical content. Also, a plus would be experience with writing CERs that conform to MEDDEV 2.7/1. 2. Knowledge in the therapeutic area- specifically in the field of diagnosticradiology, interventionalradiology and radiation oncology 3. Familiarity with various country specific standards and regulations for medical devices to be able to assess and provide device appropriate clinical evaluation data for registrations. Duties and Responsibilities 1. Collaborate with the project/program stakeholders for product knowledge and information to develop quality content for the CERs and within the required timelines. 2. Screen and summarize literature for relevant clinical data 3. Review literature to elucidate the clinical problem and current treatment techniques 4. Study and report device characteristics and instructions for use 5. Evaluate data for similar competitor devices 6. Summarize post-marketing surveillance and risk management data for the target device 7. Able to work in cross functional teams with strong communication, presentation & interpersonal skills 8. Analytical thinking skills with strong demonstration of scientific writing and verbal communication.

Lead and oversee the delivery management team. Develop and implement delivery strategies and processes. Ensure projects are delivered on time, within scope, and within budget. Monitor and report on project progress and performance. Collaborate with cross-functional teams to ensure successful project execution. Identify and mitigate risks and issues related to delivery. Drive continuous improvement in delivery processes and methodologies. Build and maintain strong relationships with clients and stakeholders. Develop and implement best practices and tools for delivery management. Provide leadership and guidance to delivery team members. Ensure compliance with company policies and industry standards. SecondaryManage resource allocation and capacity planning. Conduct regular performance reviews and provide feedback to team members. Develop and manage delivery budgets and financial plans. Ensure high levels of client satisfaction and loyalty. Stay updated on industry trends and best practices. Foster a culture of collaboration and innovation within the delivery team. Support business development efforts by providing delivery expertise. Ensure effective communication and coordination across all project teams. Lead change management initiatives related to delivery processes. 15+ years of experience in delivery management or a related role. Proven track record of managing large-scale delivery teams. Strong leadership and team management skills. Excellent project management and organizational skills. Ability to work effectively with cross-functional teams. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience with delivery management tools and methodologies. Ability to manage multiple projects simultaneously. Strong client relationship management skills. Experience in developing and implementing best practices. Ability to drive continuous improvement initiatives. Strong financial management and budgeting skills. Knowledge of industry standards and regulations. Ability to work in a fast-paced and dynamic environment. Strong decision-making and strategic thinking skills. Experience with risk management and mitigation. Ability to lead change management initiatives. Commitment to excellence and high-quality standards. Role Min required criteria: 30mn USD P&L & Team of around 400-500 (Little variance is ok as long as competencies required are matched) Diverse skills Combination of T1 and T2 experience is preferred of candidates who have grown in different environments Banking BFSI is primary preferred to have GCC Captive experience as well

Educational Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Noida, Bhubaneswar, Coimbatore, Mumbai, Jaipur, Vizag, Mysore, Kolkata, Hubli. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. Technical and Professional : Primary skillsSAP GRC, SAP SECURITY and GRC with S4, Fiori, BTP, SF, IAG, Cloud products experience & knowledge. Minimum 7 years of experience in Support, maintenance, and implementation projects (Role administration & User administration) Defining business requirements & role build Technical expertise in SAP ECC / CRM / BW / BIBO / EP / CUA / HANA / BOBJ / S4HANA / Fiori GRC Access Control support / implementation experience Ability to work independently without any supervision Experience in SoD remediation, Process control, Automations will be added advantage Preferred Skills: Technology-SAP Functional-SAP GRC Technology-SAP Technical-SAP Security

Telecom-Tech Support Specialist (Telecom) POSITION GENERAL DUTIES AND TASKS :Mitel administration, VOIP support, ACD call trackingMitel phone administrator. 2/3 level support for all VOIP issues.Works on all acquisitions to migrate employees onto the new Mitel system. Administers the ACD call tracking boards for the IT Help Desk, MaRC, SAC, and W2 Hotline.

Period :Immediate Employment Mode Contract to Hire JD Network Voice & Video SME - PnC Provide day-to-day operational support for Cisco CUCM and associated voice systems, ensuring high availability and performance. Monitor system health and performance, addressing issues proactively to prevent service disruptions. Handle routine maintenance tasks, including software updates, patches, and system backups. Troubleshooting and Issue Resolution Diagnose and resolve complex issues related to CUCM, including voice quality, call routing problems, and system errors. Utilize diagnostic tools and logs to identify root causes of issues and implement corrective actions. Collaborate with Cisco TAC and other vendors for advanced troubleshooting and resolution of technical problems. System Administration Manage and maintain CUCM system configurations, including user accounts, call routing, and device management. Configure and support features such as voicemail, call handling, and integration with other communication tools. Ensure proper integration with network infrastructure, including SIP trunks, gateways, and third-party applications. Performance Monitoring and Optimization Monitor system performance metrics and make recommendations for improvements or enhancements. Conduct regular performance tuning and capacity planning to ensure the system meets current and future demands. Implement and enforce best practices for system performance, reliability, and security. Documentation and Reporting Maintain accurate and up-to-date documentation for CUCM configurations, procedures, and troubleshooting guides. Prepare and present regular reports on system performance, incidents, and resolutions to management. Document and communicate changes or updates to system configurations and procedures. User Support and Training Provide support and guidance to end-users regarding CUCM-related issues and feature usage. Conduct training sessions and create user guides to improve user understanding and efficiency. Address user feedback and work to enhance their experience with the CUCM system. Project Involvement Assist with deployment and integration projects, providing operational insights and ensuring smooth transitions. Support system upgrades, migrations, and new feature rollouts with operational expertise. Qualifications ExperienceMinimum of 10 years of experience in operational support of Cisco CUCM environments, including experience in large-scale enterprise settings. CertificationsCisco Certified Network Professional (CCNP) Collaboration, or Cisco Certified Internetwork Expert (CCIE) Collaboration Technical Skills: Extensive knowledge of Cisco CUCM, Cisco Unity Connection, Cisco IM & Presence, and related voice technologies. Proficiency in troubleshooting and configuring voice protocols (SIP, H.323). Strong understanding of networking concepts, including IP addressing, routing, and switching. Experience with diagnostic tools and performance monitoring for CUCM. Soft Skills: Excellent analytical and problem-solving skills. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work independently and manage multiple tasks effectively. Proven track record of handling high-pressure situations and providing timely solutions.

Manages Cisco voice and wireless networks, optimizing performance and ensuring seamless communication.

Oversee the design, implementation, and management of Cisco-based voice network systems, ensuring high availability, performance, and security of voice infrastructure.