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Lead Associate - Transactional Quality(Accounts Payable/AP/PTP) WNS

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

Role Overview: You will be responsible for call monitoring, evaluation, agent feedback, coaching support, process documentation, root cause analysis, process compliance, audits, quality initiatives, and training sessions. Additionally, you will drive process improvements and quality-related projects, collaborate with team members, and ensure timely reporting. Key Responsibilities: - Call monitoring and Evaluation (Live or recorded calls) - Agent Feedback and Coaching Support - Conduct process documentation as per ISO standards - Review sampling strategy in the team - Conduct root cause analysis for process improvements - Conduct MSA as per schedule - Drive process compliance and audits - Ana...

Posted 6 days ago

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