0.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Troubleshoot all contact centeroperations related issues Ensure ticketsare assigned to correct team Update the ticket with resolutionremarks and close the ticketon time Contribute towards Daily Performance Review Managing all P1/P2 &P3incidents during shift Closure of all tickets withinSLA Providing the RCA withinSLA or Workaround / Solution Adherence- MonthlyCapacity planning reports Pre & Post implementation review for all RFC's Conducting minimum2 technical trainingsessions per month Review & updateminimum SOPs per process Opening Problem Ticketfor all repeatedincidents Identify 3 areas of opportunities on improving operations, cost savings and user experience through automation initiativ...

Posted 3 weeks ago

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Senior MS Engineer-Voice L2 NTT DATA

3.0 - 7.0 years

0 Lacs

delhi

On-site

As a Collaboration Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. Your responsibilities will include proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service promptly. Your focus will be on second-line support for incidents and requests with a medium level of complexity, with the primary objective being to resolve client requests or tickets without breaching service level agreements (SLA). Your day-to-day tasks will involve troubleshooting all contact center operations-related issues, ensuri...

Posted 1 month ago

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Technical Specialist-Voice L3-Noida NTT DATA

5.0 - 9.0 years

0 Lacs

delhi

On-site

As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems. Your work will involve pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance to ensure a high level of service to our clients. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment a...

Posted 1 month ago

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