132 Cti Jobs - Page 4

We are currently looking for an experienced Pega Developer (SSA) to join our team in Hyderabad. The ideal candidate will bring hands-on experience in Pega PRPC development along with exposure to Customer Service , CTI integration , and Pega-specific modules. This role involves building and supporting scalable, high-quality Pega applications for enterprise customers. Required Skills & Experience: 5+ years of hands-on experience in Pega PRPC development . Should hold a Pega Certified Senior System Architect (CSSA) certification (preferred). Strong knowledge of Pega Customer Service frameworks. Experience in integrating with Genesys CTI . Familiarity with Pega Constellation UI and implementation. Exposure to Knowledge Buddy and Blueprint modules is a plus. Ability to design and develop BPM solutions using industry best practices. Strong debugging, performance tuning, and troubleshooting skills. Excellent understanding of Pega Rules , Case Management, Data Pages, Activities, Flows, and UI Rules. Good verbal and written communication skills. Preferred Combinations - Any Responsibilities: Design, develop, and implement Pega applications in a customer-focused environment. Collaborate with architects, business analysts, and other developers to deliver high-quality solutions. Work on enhancements, troubleshooting, and performance tuning of existing applications. Participate in code reviews, design discussions, and deployment planning. Ensure adherence to coding standards and quality practices.

locationsHyderabad time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 30, 2025 (1 day left to apply) job requisition idJR-0011872DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadPune, Astral CourtBangalore Fortune Summit time typeFull time posted onPosted 14 Days Ago time left to applyEnd DateMay 30, 2025 (30+ days left to apply) job requisition idJR-0010137DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadBangalore - North time typeFull time posted onPosted 17 Days Ago time left to applyEnd DateMay 19, 2025 (13 days left to apply) job requisition idJR-0011479 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsMumbai, Turbhe MiDC RoadPune - EastBangalore Fortune SummitPune - WestHyderabadView All 9 Locations time typeFull time posted onPosted 25 Days Ago job requisition idJR-0011451 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Location - Bengaluru,Hyderabad,Mumbai,Pune

About ERGO Technologies and Services India ERGO Technology & Services India (ET&S India) is the newest part of the ERGO Technology & Services Management the main outsourcing provider of IT for ERGO worldwide. It is backed up by ERGO an 18 Billion Euro Organization with presence in 15+ countries has a charter to provide technology services to the ERGO countries in multiple countries. ETS India will be fueling the Digital aspirations of ERGO world in years to come. With ambitious plan to build a large offshore development centers in multiple cities of the country ETS India shall be at the forefront in developing capabilities and providing career opportunities to employees in diverse technologies across domains of Insurance. Key Accountabilities & Responsibilities: Role Description: Manages and ensures the identification, analysis and preparation of explicit and implicit stakeholder requirements and drives the functional support for business applications during deployment and 3rd level support. Key Accountabilities & Responsibilities: Design and Configuration: Support and participate in high-level and detail design and configuration sessions and workshops with other SMEs, Architects, and partners for ERGO central IT and Legal Entities. Functional Design: Work with product owners to support the functional design and configuration of solution in the relevant technology area (such as, Network Security, User Access Management (UAM), Cyber Threat Intelligence (CTI), IT Security Landscape, Logging and Monitoring), translation of specific regulation requirements to technical requirements Training and Knowledge Transfer: Conduct regulation training, handover, and knowledge transfer sessions Key Competencies & Skills required Technical: Good understanding of overall IT Infrastructure, Network Security & Cybersecurity tools, technologies and process. Must have deep understanding of various technologies and concept used in complex enterprises such as SIEM, PAM, Firewall, IPS, WAF, data security, 2FA, AAA, PKI, Encryption, DMZ, network segmentation, DLP, DDoS, Cloud security, CASB, secure file sharing, networking concept & protocols, security architectures, CTI Must have working experience with the Cybersecurity framework (such as NIST, RBI, SEBI, IRDAI, NCIIPC). Experience in working in agile teams Experience in working with distributed teams (off-shore, near-shore, on-site) Have CISSP or equivalent professional certification Nice to have: Experience in the use of policy administration systems in insurance Knowledge of insurance contract/administration processes Experience in German insurance Behavioural Skills: Excellent interpersonal and communication skills for working in a global environment Willingness to learn and adapt quickly Proactive approach to identifying issues and presenting solutions and options Professional and friendly presence when interacting with customers and other roles Willingness to ask questions for a better understanding Soft Skills: Ability to quickly get to grips with complex issues Quick comprehension and the ability to communicate knowledge in a comprehensible way Communicative, assertive and able to deal with conflicts Previous Experience & Qualifications Education/Qualification: College degree with a focus on insurance, mathematics, economics, business informatics, computer science or equivalent or related discipline or equivalent education or work experience Very good knowledge of English, both in writing and speaking Knowledge & Experience: 8+ years of relevant experience

Over 2 yrs exp in Genesys Cloud CX, IVR, call flows, bots, WFM, CRM integration. Skilled in PureConnect/PureCloud config, social/SMS/chat integration, demos & project mgmt.

Job Title - GN - SONG - Service - Genesys - Associate Manager Management Level: 8-Associate Manager Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 10 to 12 Years Educational Qualification: Minimum 15 Years of Education

This role will focus on leading the fragrance consumer testing programme within the Fragrance Capability team, supporting fragrance creation and development for HC, B&W and PC in India. We are looking for someone to independently lead studies and maximise our data to unlock fragrance insights. Consumer Technical Insights (CTI) creates deep consumer understanding to guide the development of superior products, fragrances and experiences. We are looking for someone with a natural curiosity and desire to interrogate and connect data to help us translate what consumers want into technical action standards that our Research and Development teams can deliver against. The responsibilities will include coordination of technical and consumer testing, which will require interaction with fragrance experts, multiple category R&D teams and test agencies. There will be an emphasis on developing and adopting best practise data capture and data management, including collating different data sources to create impactful visuals that can help teams generate insight from underlying data. We are seeking a candidate with project management and consumer testing experience and a passion for creativity and insights. Team working, strong organisation and communication skills are essential as the role will involve interfacing across multiple business teams and roles. OVERVIEW : Today Unilever is the world s largest consumer of fragrance oils in brands like Axe, Lux and Persil. We work with the best Perfumers and Fragrance Houses from around the world to develop fragrances that delight consumers, across 170 countries. Our scale in fragrance brings a unique opportunity to lead the industry in new more efficient ways of working that in turn will unlock unprecedented savings and deliver to our Clean Futures and Positive Beauty strategies. You will work with a multifunctional team of experts from Procurement, R&D, Supply Chain, Marketing & Finance, tasked to deliver superior, sustainable and affordable fragrances across the Unilever portfolio. The Unilever fragrance portfolio is complex and improvements to the end-to-end fragrance data management tools, and testing, are underway. This provides the individual an opportunity to be part of a growing team and help shape the Unilever fragrance consumer testing programme. KEY TASKS AND ACCOUNTABILITIES : Lead the planning, co-ordination and execution of consumer testing (qualitative, quantitative, and technical testing) on fragrances, including defining objectives, designing methodologies, selecting vendors, leveraging internal capabilities, managing timelines, and ensuring quality and compliance. Work cross-functionally with the Consumer Technical Insights teams and Evaluators and Perfumers to coordinate and align consumer testing and insights activities and deliverables. Analyze and interpret consumer testing and insights data and results and provide clear and concise reports and dashboards, making data driven recommendations to support the development of superior fragrances. Strong understanding of data fundamentals to facilitate working with data to clean, transform and structure as required to enable visualisation and statistical analysis. Support the data and digital transformation of consumer data by working with internal and external partners to identify, develop and implement processes and tools for ongoing continuous improvement. Work as part of a cross-functional team and as the advocate of the consumer, support the team through translating research questions into robust CTI testing. Build strong and collaborative relationships with both internal and external partners, professionally managing external relationships. Keep up to date with new methodologies and techniques in consumer and sensory research leading the implementation of these; developing new capability, where appropriate, ensuring best practice is applied. Oversee data governance, ensure all research is managed with the upmost ethical standards, including ensuring consumer personal & sensitive personal data is always protected. KEY REQUIREMENTS : bachelors Degree in Science, Psychology, Market Research, Statistics, or relevant experience in a consumer research role. Experience in some or all the following: Experience of working in an FMCG company, or fragrance industry would be advantageous. Managing complex consumer research programmes Ability to work autonomously and as part of a cross-functional team. Ability to work flexibly and adapt to changes effectively. Strong interest or knowledge of qualitative and quantitative research methods. Experience of working with research agencies to brief and commission testing. Developed data management - ability to connect difference sources of data, recognising insights and communicate them effectively to different teams. An interest in, or experience/ knowledge of statistics and statistical software such as Compusense, JMP or SAS is desirable. Good interpersonal, communication, and presentation skills, and ability to work and collaborate across different levels, functions, and cultures. Detail-oriented, organized, and proactive, and able to work independently and as part of a team. Flexible and adaptable to changing business needs and priorities, and willing to travel as needed. STANDARDS OF LEADERSHIP/ COMPETENCIES : Required / desirable Standards of Leadership: Consumer Love Agility Passion for High Performance Agility Talent Catalyst

We're seeking a Senior Associate, Solution Engineering based in our Pune, India office. In this role, you will be responsible to develop and implement new software, maintain and improve existing software Role Responsibilities Ensure that software functionality is implemented with a focus on code optimization and organization. Recommend improvements to existing software programs. Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams. Work with a software development team and Service providers in a geographically distributed structure Provide coaching to Junior Members. Works independently on medium to complex projects. Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can-do attitude Experience in developing and implementing web-based solutions. Knowledge of architecture design concepts, object-oriented design and techniques Knowledge of logical and physical database architectures and operating systems Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results Experience in Agile and Iterative development methodologies Strong communication skills with ability to interact with partners globally Experience in financial services and business practices Experience in capture of business reporting requirements and design/development of reports Role Requirements 5+ years of software development experience with focus on software design & development 5+ years of experience in Salesforce, Service Cloud and force.com platform Hands on experience working with service cloud standard features-Chat, CTI, Entitlements, Omni Channel, Email to case, Webforms etc Should have an expert level understanding of LWC, data modelling, design frameworks. Experience working in Apex, Lightning Framework and components (Aura), Integrations (SF REST API and Composite), Triggers, SLDS, jQuery, Batch, Visual Force, and configurations like Flows, validation rules, Custom Metadata types, profiles, role, sharing rules, workflows/process builders, SFDX etc on Salesforce.com platform. Must have good knowledge of Agile and Iterative development methodologies and be proficient using JIRA, Confluence, Version Control Systems (e. g. GitLab) & deployment tools. Having Platform developer-2 and any Architect certification will be preferred. Nice to have experience on: Experience in Financial Service cloud. Your India specific benefits include: Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit

We are looking forward to hire Salesforce Sales Cloud Professionals in the following areas : Experience 3-5 Years Analyze and understand requirements, and provide technical solutions. Analyze requirements and develop technical solutions aligning to Salesforce best practices. Conduct solution reviews of team members. Contribute to Practice level tools and asset creation activities. Involve in ideation activities to build tools and assets for the Practice. Mentoring and grooming junior team members. Participate in performing procedures, especially focusing on complex issues. Provide guidance and expertise to team members. Required Technical/ Functional Competencies Platform Development: Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development Completion of Trailheads & Badges related to Salesforce Platform Development. Sales Cloud: Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards. Completion of all the Sales Cloud Trailheads & Badges. Experience Cloud: Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards. Completion of all Experience Cloud Trailheads & Badges. Service Cloud: Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards. Completion of all Service Cloud Trailheads & Badges. Any Industry Clouds: Hands-on experience in any Industry Cloud like: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc. Completion of Trailheads & Badges for any of the Salesforce Industry Clouds. Required Behavioral Competencies Accountability: Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team. Collaboration: Participates in team activities and reaches out to others in team to achieve common goals. Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. Customer Focus: Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time. Communication: Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision. Drives Results: Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets. Certifications Min 3 SFDC Certifications Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Job Overview: As a Senior Salesforce Consultant , you will be responsible for independently managing end-to-end Salesforce project delivery. You will work closely with clients to understand their business needs, design tailored Salesforce solutions, and ensure successful project execution. You will also be responsible for leading a team of consultants, guiding them through technical challenges, and ensuring effective communication with stakeholders. Your expertise will be key to the success of our clients and our organization. Technical Expertise: Design, develop, and optimize solutions in Salesforce Sales Cloud, Experience Cloud, and Service Cloud. Configure Flow, Process Builder, and Validation Rules to automate business processes. Hands-on experience in Aura, Apex, Lightning Web Components (LWC), Visualforce, and SOQL/SOSL . Experience integrating Salesforce with external applications via REST, SOAP, and middleware solutions Strong understanding of B2B and B2C processes in Salesforce environments. Knowledge of Salesforce DevOps, CI/CD pipelines, and version control systems (SFDX, Copado, Git, Bitbucket, etc.) . Deep understanding of features like Omni-Channel, Entitlements, CTI Integration, and Service Console . Knowledge of JavaScript, HTML, CSS for front-end development within Salesforce.

SAP ISU CS/CRM (Customer Service) Functionalities - Well versed in ISU -Customer Service Base customizing and configuration Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP) Hands on configuration Knowledge in following areas: Interaction Center Move-in, Move-out, Service notification, Service work order, Disconnection/Reconnection, etc Expertise Queues (TRFC/QRFC) handling and trouble shooting Experienced in SAP IS-U Business Master Data /Technical Master data configuration Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS Well versed in Functional workflow designed Knowledge in web service integration with SAP Knowledge in Mobile Application like Fiori etc S/4 HANA Customer Management implementation will be an added advantage. Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process Hand on knowledge in CRM middleware configuration and trouble shooting Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI Experienced in CRM Collection management WEBUI integration IC web Client and SAP CRM Integration Well versed in base customizing and WEBUI configuration Module Expertise in CRM Sales and Service Strong change management, business process mapping and re-engineering experience required Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills. One full life cycle implementation of SAP ISU CS/CRM is an additional plus. Independently be able to work on project requirements in his/her specific work streams with quality deliverables.

As an Intelligence Analyst at Fortinet, you will join the Cyber Threat Intelligence (CTI) Collections/Analysis team: a group of highly skilled analysts, collectors, and specialists who dedicate themselves to protecting customers and their assets from external threats. With our proprietary hybrid intelligence platforms and methodologies, you will utilize your writing and editing skills to support the production of actionable intelligence for our customer base. Threat intelligence activities include assessing current and emerging threats covering cybercrime and various forms of malicious exploitation Responsibilities: Monitoring and Analysis of cybersecurity events, incidents, and vulnerability reports from multiple sources Review and analyze data from various sources such as OSINT/Darknet/TECHINT Work closely with Internal Research team to identify customer-specific threats. Create customer-specific analytical reports based upon identified findings. Create regular Security Trend reporting utilizing information from Internal threat repository. Work with customer POC to understand customer threat landscape and tailor customised delivery. Monitor analyze and report cybersecurity events. Analyze information regarding intrusion events, Security incidents and other threat indications and early-warning functions. Follow best practices of operational security to safeguard sources and methods. Qualifications: Strong Information Security fundamentals Good Understanding of Cyber Threat Intelligence Able to create high-quality Security Analysis reports Ability to understand and analyze various threat vectors effectively. Should have knowledge of cyber threats, malware, APTs, exploits etc Familiarity with the DarkNet, DeepWeb, open-source, social media and other sources of cyber-criminal activity. People skills, strong English communications with ability to communicate effectively with various clients with the ability to explain and elaborate on technical details. Must be interested to learn new technologies and skills. Ability to adapt and innovate Experience in SOC environment will be a plus Any experience in Cyber Crime Research will be a plus Certification of CEH, OSCP, and other cybersecurity is plus but not necessary. Programming/scripting knowledge would be add-on Ability to maintain the highest levels of discretion and confidentiality Language Proficiency: English/Hindi/any Other international language such as Arabic, Russian, Japanese, Chinese, German, Italian is plus;

">Salesforce BA Services 5-10 Years Jaipur, Noida, Bengaluru, Pune salesforce services Job Description: We are looking for a skilled and experienced Salesforce Service Business Analyst to join our team. The ideal candidate will have strong expertise in Salesforce Service Cloud , excellent stakeholder management skills, and a clear understanding of business processes and system capabilities. Key Responsibilities: Gather, document, and analyze business requirements for Salesforce Service Cloud implementations. Work closely with business stakeholders to understand and translate their needs into functional requirements. Create user stories, process flows, and wireframes to support solution design. Collaborate with Salesforce developers, architects, and QA teams to deliver quality solutions. Conduct gap analysis and recommend system improvements. Facilitate UAT and end-user training sessions. Support post-implementation troubleshooting and enhancements. Required Skills: 5-10 years of experience as a Business Analyst, with at least 3+ years on Salesforce Service Cloud . Strong understanding of Salesforce ecosystem, particularly Service Cloud functionalities (Cases, Knowledge, Omnichannel, CTI, etc.). Experience with Agile/Scrum methodologies. Excellent communication, documentation, and stakeholder management skills. Salesforce certifications (Admin/Service Cloud Consultant) are a plus.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you JD DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

** Urgent Hiring for the Role of Quality Assurance Specialist - Contact Center Call Flow Automation for our Team** Role: Quality Assurance Specialist - Contact Center Call Flow Automation Duration: Contract Location: Remote Work timing: US EST Hours Job Summary: Seeking a technically skilled Quality Assurance Specialist to join our team and lead the implementation of automated testing solutions for contact center call flows. This role combines quality assurance expertise with technical automation skills to ensure our customer interactions meet the highest standards of quality and reliability. The ideal candidate will design, develop, and maintain automated testing frameworks that validate call routing, IVR systems, agent workflows, and overall customer experience across multiple communication channels. Key Responsibilities Automation Development & Implementation Design and implement comprehensive automated testing frameworks for contact center call flows, including inbound, outbound, and Omni channel interactions Develop automated test scripts for IVR (Interactive Voice Response) systems, call routing logic, and queue management Create automated validation processes for agent desktop applications, CRM integrations, and workflow systems Build and maintain test automation infrastructure using industry-standard tools and frameworks Implement continuous integration/continuous deployment (CI/CD) pipelines for automated testing Quality Assurance & Testing Establish testing protocols and quality standards for all contact center technologies and processes Perform end-to-end testing of call flows, including scenario-based testing for various customer types and situations Conduct regression testing to ensure system updates don't negatively impact existing functionality Monitor and analyze call quality metrics, system performance, and customer experience indicators Technical Analysis & Reporting Analyze test results and provide detailed reports on system performance, defects, and improvement opportunities Collaborate with development teams to identify, document, and track defects through resolution Create and maintain comprehensive test documentation, including test cases, procedures, and automation scripts Develop dashboards and metrics to track quality trends and system reliability Provide technical recommendations for system improvements and optimization Cross-functional Collaboration Work closely with contact center operations, IT, and vendor teams to ensure seamless integration of testing processes Partner with business stakeholders to understand requirements and translate them into testable scenarios Provide training and support to operations teams on quality processes and testing tools Participate in implementations, and change management initiatives Required Qualifications Technical Skills Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field 3+ years of experience in quality assurance and test automation Proficiency in test automation tools and frameworks (Cyara, Hammer, Quicketest, Selenium, or similar) Experience with contact center technologies (ACD, IVR, CTI, workforce management systems) Strong programming skills in languages such as Python, Java, C#, or JavaScript Knowledge of API testing tools and methodologies (REST, SOAP, Postman, SoapUI) Familiarity with CI/CD tools (Jenkins, Azure DevOps, GitLab CI) Contact Center Knowledge Experience with cloud-based contact center platforms (Amazon Connect, Genesys Cloud, Five9, etc.) Knowledge of call center metrics and KPIs (ASA, FCR, AHT, SLA) Familiarity with omnichannel customer experience platforms Understanding of compliance requirements (PCI DSS, HIPAA, SOX) as applicable to contact centers Analytical & Communication Skills Strong analytical and problem-solving abilities with attention to detail Excellent written and verbal communication skills Ability to work independently and manage multiple projects simultaneously Experience with agile development methodologies and project management tools Preferred Qualifications Professional certifications in quality assurance (ISTQB, CSTE) or contact center technologies Experience with performance testing tools (LoadRunner, JMeter, BlazeMeter) Knowledge of machine learning applications in quality assurance Familiarity with speech analytics and voice biometrics technologies Experience with cloud platforms (AWS, Azure, Google Cloud) Background in telecommunications or customer service operations. Note: Interested candidates can drop their resumes at aagnihotri@fcsltd.com

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

We are looking forward to hire Salesforce Professionals in the following areas : Experience 5-8 Years Analyze requirements and develop technical solutions aligning to Salesforce best practices. Based on user requirements analysis, provide solutioning to customer which meets customer expectations. Define optimal design and solution to client provided requirements. Deliver customer requirements within agreed timelines and adhering to SLAs agreed. Drive the team for delivery excellence. Innovate via conceptualizing new tools and accelerators toward competency building activities. Mentor and guide team members, providing support on project deliverables. Prepare functional designs, system configuration, perform relevant testing and deployment of the designed, business solution. Technically lead the team in Salesforce projects. Required Technical/ Functional Competencies Platform Development: Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development. Sales Cloud: Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ. Experience Cloud: Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development. Completion of all Experience Cloud Trailheads & Badges. Service Cloud: Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development. Any Industry Clouds: Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc. Completion of Trailheads & Badges for any of the Salesforce Industry Clouds. Required Behavioral Competencies Accountability: Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team. Collaboration: Shares information within team, participates in team activities, asks questions to understand other points of view. Agility: Demonstrates readiness for change, asking questions and determining how changes could impact own work. Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Communication: Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision. Drives Results: Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets. Resolves Conflict: Displays sensitivity in interactions and strives to understand others views and concerns. Certifications Min 5 SFDC Certifications Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

SUMMARY Hiring Now: Business Development Executive Fresher & Experienced Welcome! Location: Kolkata Salary: 13,500 to 16,500 + Incentives (up to 6,000) Shift: Day Shift 9: 30 AM 7: 00 PM Work Days: 6 Days a Week 1 Rotational Week Off Job role: Visit 50+ retail outlets daily as per route plan Build strong relationships with retailers Promote products & secure sales orders Ensure product visibility & in - store merchandising Track daily sales, market feedback, and trends Ensure minimum 50% productivity on visits Requirements Freshers & experienced candidates Any UG/ Graduate Field sales experience preferred Must own a two - wheeler Benefits Fixed Salary + Performance Incentives Great Learning & Career Growth Day Shift Only

CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions. So, what are we looking for? We are looking for an Care Team Specialist for our Pune location whose attitude, skills, and work ethic will embody our mission to provide a fantastic customer experience . Somebody who is passionate about AV. We take pride in our employees, known in the industry as customer-focused problem-solvers who can get the job done. What are your responsibilities? Prepare and manage customer service quotations and renewal documents with accuracy and timeliness. Track contract renewal cycles and proactively engage with customers and sales teams ahead of expirations. Consult with customers to understand their challenges and objectives to fully assess service needs. Act as a liaison between customers and internal teams, ensuring client requirements are met and partnerships are strengthened. Maintain accurate records and reporting for quoting and renewal activities using CRM and other platforms. Provide clear communication and follow-up to internal and external stakeholders. Proactively offer ideas and insights to improve the customer experience. Contribute to process improvements and documentation in support of service operations efficiency. Perform other duties, as needed. Will you fit in? Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards every day are not what we are looking for. You can work independently with minimal guidance but aren t afraid to ask the right questions when you need help. You have strong verbal and written communication skills and can be the face of our company to our clients. Does experience count? 2-5 years of experience in customer service, sales/service operations, or quoting/contract administration roles. Strong organizational and communication skills, with the ability to manage multiple deadlines. Proficient in Microsoft Office Suite; experience with CRM systems is a plus. Understanding of service contracts, quoting processes, and pricing models preferred. Fluent in English, both written and verbal; multilingual skills are a plus. Ability to work independently and flexibly across time zones, with reliable overlap to U.S. business hours. A positive, dependable, and enthusiastic attitude toward helping customers and solving problems. Conference Technologies, Inc. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

What you Bring Previous 8-12 years of experience delivering and managing large scale technical contact center implementations. Knowledge in the following areas is critical: RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus. Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc. Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact) Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure Must have good commercial judgment and be capable of working in an aggressive delivery environment. Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation Cross domain experience includes Payments, Banking Financial Services. Experience in handling different kinds of Contact Center process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk In-depth knowledge of contact center and BPO processes. Must demonstrate a high level of technical expertise and experience. Strong analytical skills, being able to perform ROI / CBA analysis. Superior people skills Exceptional presentation and demo capabilities Strong verbal/written communication skills Self-motivated, highly organized, and team-oriented About the Team Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world. Added bonus if you have: 1-year of customer service experience 1-year experience working in a high-volume call center Excellent customer service skills that build high levels of customer satisfaction What we offer you A competitive salary with attractive benefits including private medical and dental coverage insurance A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern work environment and a dedicated and motivated team A broad range of professional education and personal development opportunities A work environment built on collaboration and respect

- RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.

Experience - 4+Years JD for ReactJS developer Hands-on with html, css Strong working knowledge on Javascript Strong working knowledge of ReactJS Work locationBangalore WFO mandatory Perks & Benefits: Health and WellnessHealthcare policy covering your family and parents. FoodEnjoy a scrumptious buffet lunch at the office every day (For Bangalore) Professional DevelopmentLearn and propel your career. We provide workshops, funded online courses and other learning opportunities based on individual needs. Rewards and RecognitionsRecognition and rewards programs in place to celebrate your achievements and contributions. Why join Relanto Health & FamilyComprehensive benefits for you and your loved ones, ensuring well-being. Growth MindsetContinuous learning opportunities to stay ahead in your field. Dynamic & InclusiveVibrant culture fostering collaboration, creativity, and belonging. Career LadderInternal promotions and clear path for advancement. Recognition & RewardsCelebrate your achievements and contributions. Work-Life HarmonyFlexible arrangements to balance your commitments.