95 Cti Jobs - Page 3

The Strategy Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build, and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consulting - Global Network s SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations D rive Partner support activities : A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : E xperience working with Customer Service O perations : Experience in Contact Center channels , leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. E xperience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing : Experience in Genesys Cloud/Engage suite. In - depth knowledge and know-how of Customer Service Operations : Cross-industry experience , f unctional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator Architect/ Composer / Designer . Proactively identifying customer needs through a technical benefits assessment : C arefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. K nowledge of on-premises , on-cloud, hybrid cloud and cloud economics : This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration application experience : Use Genesys Architect/Composer/ Designer , Genesys Framework Component s ( such as Edge, BYOC, SIP, GAX, GVP, AppFoundry , eServices , GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Y our experi ence counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/ Composer / Designer . Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy Consulting Global Network : Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, d igital is changing the way organizations engage with their employees, business partners, customers and communities . This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Accenture Global Network Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy & Consulting Global Network SONG Practice | Sprinklr Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales, Execution & Implementation | Level: Analyst | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2- 4 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting- Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understand :Ability to work on high-paced and complex projects. Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.) Deploy a strong designing skill :Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc...), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: . Plan, design, implementation, configuration of Sprinklr chosen platform with our clients Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation client projects across the entire delivery lifecycle Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities. Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Sprinklr unified CXM with enterprise systems Work Experience related to CICD tools. Stay current with intensive training and maintain updated Sprinklr certifications. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Maximize application design and development experience: Implement the orchestration platform of Sprinklr preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Qualifications Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Sprinklr Implementation and product . Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat, and social channels.) applications solutioning using Architect/Composer/Interaction Designer What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

We are seeking a highly skilled Senior Cyber Threat Intelligence Analyst to join the Canada CTI team. The role involves collecting, analyzing, and disseminating actionable intelligence to support cybersecurity operations and protect the organization against emerging threats. The candidate will collaborate with internal and external stakeholders, conduct threat research, and contribute to the development of intelligence-driven strategies. Lead the monitoring and analysis of emerging cyber threats across various sectors (e.g., Finance, Healthcare, Education). Perform in-depth analysis of advanced threat actor campaigns, including TTPs (Tactics, Techniques, and Procedures), and translate findings into actionable intelligence. Develop and maintain a comprehensive repository of cyber threat data for risk assessment and trend analysis. Create and present detailed reports (Strategic, Tactical, and Operational) to stakeholders, ensuring technical findings are communicated effectively. Develop and document threat intelligence playbooks and procedures. Identify and improve security detection capabilities using YARA, SIGMA, Snort, and similar rulesets. Collaborate with cross-functional teams to assess risks and recommend mitigation strategies. Evaluate and refine alerts triggered by threat intelligence platforms. Use OSINT techniques to validate and prioritize alerts and escalate critical threats promptly. Work closely with international IT teams and third-party vendors to understand adversary intent and activity. Stay informed about the latest cybersecurity trends, vulnerabilities, and attack methodologies. Contribute to the design and enhancement of the organizations Threat Intelligence Program. Participates in the assessment, analysis, and design of improvements for the Threat Intelligence Program. Perform as-hoc intelligence gathering using OSINT tools and techniques Able to apply creative and critical thinking when approaching issues. Required Qualifications Bachelors degree in Computer Science or equivalent, with a certification such as GCTI (GIAC Cyber Threat Intelligence). Extensive experience with threat intelligence platforms and playbook development. Proficiency in tools like MITRE ATT&CK, Diamond Model, and Cyber Kill Chain frameworks. Strong analytical skills and expertise in OSINT techniques. Advanced knowledge of cybersecurity incidents, attack vectors, and threat actor behaviour. Familiarity with Python, APIs, Docker containers, and automation tools. Proven ability to work independently and handle complex situations. Excellent verbal and written communication skills to deliver briefings to diverse audiences. Additional Information This position requires support during Canada business hours.

Senior Cyber Threat Intelligence Analyst Hiring Location: Hyderabad, Bangalore, Kochi, Noida, Pune, Chennai, Trivandrum 3+ years Company: UST About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30K+ employees in 30+ countries, UST builds for boundless impact touching billions of lives in the process. Must-Have Skills: Strong understanding of cyber threat intelligence (CTI) and threat landscape . Proficiency in OSINT (Open-Source Intelligence) and WEBINT (Web Intelligence) techniques for data collection and enrichment. Expertise in ThreatConnect , CDC (Cyber Defense Center), and tools such as Sixgill , IntSights , and VT Premium . Experience in dark web intelligence gathering . Strong analytical and problem-solving skills to analyze and process threat data. Proficiency in MITRE ATT&CK framework and creating IOC (Indicators of Compromise). Excellent oral and written communication skills for creating and presenting intelligence reports. Experience with incident response and cybersecurity investigations . Familiarity with phishing simulation tools and cybersecurity awareness programs . Good-to-Have Skills: Experience with Microsoft Defender , CrowdStrike , Zscaler , and Black Kite . Knowledge of enterprise IT infrastructure , including Networks , OS , Databases , and Web Applications . Experience in developing and managing IT controls frameworks and maturity models . Ability to integrate threat data and tactics into security tools for proactive defense. Strong presentation skills to deliver finished intelligence to stakeholders effectively. Experience Range: 3+ years in a cybersecurity role , preferably in threat intelligence or related fields. Experience in cybersecurity tools , incident response , and adversary tactics . Bachelors degree in Cybersecurity , Information Technology , or related field (Desirable). Certified Information Systems Security Professional (CISSP) or similar certifications (Desirable). Key Responsibilities: Monitor and report on cybersecurity news across the clear , deep , and dark web daily. Follow documented processes for finished intelligence reporting and communicate findings to relevant stakeholders. Enrich threat intelligence through interaction with other SOC teams (DFIR, TH, L2) to validate and enhance reports. Produce detailed threat intelligence reports , including technical recommendations , MITRE ATT&CK mapping , and valid IOCs . Conduct regular threat research to investigate the scale and context of emerging cyber threats. Support incident response by determining when to monitor or disrupt cyberattacks. Analyze data into finished intelligence reports and ensure proper documentation in ThreatConnect /CDC as per defined standards. Participate in continuous learning and process optimization through suggestions for innovation. Measures of Outcomes: Number of finished threat intelligence reports (including threat landscape and asset-based intelligence). Percentage of security incidents opened based on CTI reports . Adherence to documentation process and quality standards (validation, formatting). Evidence of skill development through training and certifications .

About this role Regulatory Operations is a growing team responsible for designing, implementing & leading all aspects of BlackRock s regulatory processes. Our team is part of the Technology and Operations function at BlackRock, that makes up around one third of the firm s employees. The Regulatory Operations team plays a key role; we own many of BlackRocks most sophisticated and critical regulatory reporting processes. We also act as the translation layer between Legal & Compliance, Technology and Operations teams. Working in Regulatory Operations provides you with opportunities and challenges to develop your skills and make an impact within our business. WE ARE LOOKING FOR A REGULATORY CONTROLS Analyst TO: - Join a local team supporting the wider Global Regulatory Operations - Ensure production and quality control of data for BLKs EMEA cost calculation process, which feeds into required regulatory and industry standard reporting covering EMEA jurisdictions including MIFID, UK Local Government/DC Pensions, Dutch Pensions, AIFMD and CTI. This critical process delivers cost data to reports which provides clients more transparency into the underlying costs of their investments RESPONSIBILITIES - Ownership of data production and quality control (QC) - Driving resolution of QC breaks and critical issues to the VP - Developing into an expert able to work through the most challenging of issues - Key member of our Controls team to ensure accurate and timely delivery of regulatory and industry-standard costs disclosures - Critical contribution to the end-to-end process, including sourcing of some off-platform data - Identification of trends and provision of key performance statistics - Drive improvement and automation of oversight controls, reducing our risk profile - Work with technology and business team partners to support key business objectives KNOWLEDGE/EXPERIENCE - A college degree is required , ideally in a finance or related field - Operational experience (2-5yrs) preferred within a financial reporting or regulatory environment - Ability to understand and work with numbers - Produces accurate work and spots mistakes/errors and makes appropriate corrections - Ability to identify , prioritize and develop practical solutions for issues - Exhibits strong time management and organizational skills - Takes ownership for outcomes and is personally accountable for results - Works efficiently to plan and prioritize their own and the wider team s workload - Self-motivated - able to show initiative and come up with ideas without prompting - Excellent verbal, written and interpersonal skills including ability to clearly articulate QC results, data issues to the team, VP and Controls team - Technical proficiency : ability to navigate in-house applications, strong Excel, and preferred SQL skills and / or automation experience #EarlyCareers Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com / company / blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

About The Role : In Scope of Position based Promotions (INTERNAL only) Job TitleClearing and Settlement Operator, NCT LocationPune, India Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay in foresaid activities have directly impact in creating daily penalties or complaints raised by client. Specially, creation orders versus client deliveries if booked in LDN-APAC zones have risk of VD buy-in if arrangement of moving stock is not in line. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Work on unmatched trades by contacting counterparties and middle office to solve economic and non-economic discrepancies. Updating cash/stock SSI and fixing location matrix from ODC for STP settlement Performing inventory management on each ISIN to cover shorts by chasing c/p on receipts, requesting DRL team to move stock from one market to another and raising traded short ISIN to desk in designated format. Working on unmatched/inventory management of iShares creations/redemptions booked during the day and receiving such communication from State Street who acts as our Authorize participant. Action on settlement inventory task (TFSC,TFSA,CLSS) by agreeing reversal with c/ps or manual settlement of trade. Instructing manual swifts (MT540,541,542,543) through FMS in cases such as net off, reversal, dupe settlement. Clearance of nostro and depot TLM breaks by performing required level of investigation and raising issue to appropriate teams. Preparation of risk reports like SOD, EOD, DB MI to share open risk with management. Knowledge about CASS, CSDR and other regulatory changes and its applicability to day to day operations. Pre-matching of trades with CPTY / inventory management / clearing and settlement of trades Monitor and confirm incoming funds for timely settlement in compliance with market practice. Closely work with Risk Team, Middle Office and Front Office to push payments from their queue and assist in resolving payment issues and exceptional items Handle client queries including ad-hoc queries via phone and email Pro-actively chase counterparties and relevant groups in resolving non receipt of funds or payment issues and trade settlements issues. Understand the importance of managing issues and escalations Perform counterparties SSI, Trade amendments and FX Bookings Ensure & prepare the smooth settlements with Market and client / affiliate trades. Arrange for stock borrow to avoid the fail to deliver the stock to the client Calculating & confirming collateral balance of SBL and General Margin trades Ensuring & preparing the smooth settlement of market trades and client / affiliate trades Liaise with relevant teams for settlement inquiries relating to SBL equity transactions Communicating with external/internal clients Creating & sending various reports to on-shore units Your skills and experience Candidate/applicant should have analytical and good problem solving, should have good communication and escalate any issues proactively. The role requires extensive internal and external stakeholder communication. Should be a team player Flexible with shifts and be ready to take on additional responsibilities when needed. The Ideal candidate should have a university degree or equivalent with 2-6 years of Investment Banking operations experience of which at least 2 years of experience in Equity Settlements managing European settlements. Should have strong knowledge of trade life cycle and good understanding of Equities product and Business and European market nuances Strong analytical skills, detail oriented, flexible to work in shifts and take additional responsibility when needed. Very good verbal and written articulation/communication skills Should be able to challenge status quo. The ideal candidate should have hands on Experience in Trade settlements and should have managed Trade operations in the past, preferably for European markets. Should have strong knowledge of trade life cycle and market nuances. Good knowledge on various financial products like Cash Equities, Prime finance, Stock Borrow loan settlements etc. Basic understanding of Conversions, Corporate actions and Securities static data Proficient in MS office with specific concentration on MS Excel Good analytical skills and trouble shooting skills How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role : Job TitleClearing and Settlement Operator, NCT LocationJaipur, India Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay in foresaid activities have directly impact in creating daily penalties or complaints raised by client. Specially, creation orders versus client deliveries if booked in LDN-APAC zones have risk of VD buy-in if arrangement of moving stock is not in line. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Work on unmatched trades by contacting counterparties and middle office to solve economic and non-economic discrepancies. Updating cash/stock SSI and fixing location matrix from ODC for STP settlement Performing inventory management on each ISIN to cover shorts by chasing c/p on receipts, requesting DRL team to move stock from one market to another and raising traded short ISIN to desk in designated format. Working on unmatched/inventory management of iShares creations/redemptions booked during the day and receiving such communication from State Street who acts as our Authorize participant. Action on settlement inventory task (TFSC,TFSA,CLSS) by agreeing reversal with c/ps or manual settlement of trade. Instructing manual swifts (MT540,541,542,543) through FMS in cases such as net off, reversal, dupe settlement. Clearance of nostro and depot TLM breaks by performing required level of investigation and raising issue to appropriate teams. Preparation of risk reports like SOD, EOD, DB MI to share open risk with management. Knowledge about CASS, CSDR and other regulatory changes and its applicability to day to day operations. Pre-matching of trades with CPTY / inventory management / clearing and settlement of trades Monitor and confirm incoming funds for timely settlement in compliance with market practice. Closely work with Risk Team, Middle Office and Front Office to push payments from their queue and assist in resolving payment issues and exceptional items Handle client queries including ad-hoc queries via phone and email Pro-actively chase counterparties and relevant groups in resolving non receipt of funds or payment issues and trade settlements issues. Understand the importance of managing issues and escalations Perform counterparties SSI, Trade amendments and FX Bookings Ensure & prepare the smooth settlements with Market and client / affiliate trades. Arrange for stock borrow to avoid the fail to deliver the stock to the client Calculating & confirming collateral balance of SBL and General Margin trades Ensuring & preparing the smooth settlement of market trades and client / affiliate trades Liaise with relevant teams for settlement inquiries relating to SBL equity transactions Communicating with external/internal clients Creating & sending various reports to on-shore units Your skills and experience Candidate/applicant should have analytical and good problem solving, should have good communication and escalate any issues proactively. The role requires extensive internal and external stakeholder communication. Should be a team player Flexible with shifts and be ready to take on additional responsibilities when needed. The Ideal candidate should have a university degree or equivalent with 2-6 years of Investment Banking operations experience of which at least 2 years of experience in Equity Settlements managing European settlements. Should have strong knowledge of trade life cycle and good understanding of Equities product and Business and European market nuances Strong analytical skills, detail oriented, flexible to work in shifts and take additional responsibility when needed. Very good verbal and written articulation/communication skills Should be able to challenge status quo. The ideal candidate should have hands on Experience in Trade settlements and should have managed Trade operations in the past, preferably for European markets. Should have strong knowledge of trade life cycle and market nuances. Good knowledge on various financial products like Cash Equities, Prime finance, Stock Borrow loan settlements etc. Basic understanding of Conversions, Corporate actions and Securities static data Proficient in MS office with specific concentration on MS Excel Good analytical skills and trouble shooting skills How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! Must have skills: Amazon Connect Expertise: Hands-on experience with Amazon Connect, including configuration, building user-friendly call and chat flows with automation capabilities Proficiency in Amazon Connect Voice and Chat flows, Queues, Routing Profiles, Contact Lens, Step by Step Guides, Amazon Q for Connect, Agent workspace, Customer Profiles and cases Design, configure, and deploy Amazon Connect contact center solutions, including routing, IVR, and queue management Integrate Amazon Connect with external systems, CRM tools (e. g. , Salesforce, ServiceNow), AWS services (e. g. , Lambda, S3), databases, and other backend systems Experience Architecting an end-to-end omnichannel cloud contact center with Amazon Connect, Lex, Pinpoint and other AWS services Proficient in AWS Lambda, API Gateway, and other serverless services Ability to implement test scripts to confirm quality, reliability, and efficiency of technologies Experience designing disaster recovery mechanisms and handling designing a scalable architecture Familiarity with scripting languages such as Node. js or Python for creating AWS Lambda functions Customer Experience Optimization: Strong understanding of IVR design, call routing, and skills-based routing within Amazon Connect Implement best practices for call routing, IVR flows, and integration with AWS AI services like Amazon Lex and Polly Optimize Amazon Connect workflows for enhanced customer interactions Administration & Support: Monitor and troubleshoot the performance of the Amazon Connect environment Conduct regular performance reviews and ensure compliance with industry standards and security requirements Automation & Integrations: Experience in CTI integration with CRM Leverage AWS Lambda, Amazon Lex, and other AWS tools for process automation Collaborate with development teams to create custom integrations using AWS SDKs or APIs Training & Documentation: Create and maintain documentation for Amazon Connect solutions and workflows Provide training and support to users and administrators on the operation and troubleshooting of the system Communication Skills: Strong written and verbal communication skills to interact with internal teams and customers effectively Good to have skills: Amazon Connect Certifications: AWS Certified Solutions Architect - Associate or AWS Certified Developer - Associate Amazon Connect-specific certifications or experience with contact center implementations AI & Machine Learning Experience: Experience with AI-driven solutions like Amazon Lex for building chatbots or conversational agents Security & Compliance Knowledge: Familiarity with AWS security best practices, including IAM policies, data encryption, and ensuring compliance with standards like GDPR, PCI-DSS, etc Reporting & Analytics: Experience using Amazon QuickSight, Tableau, or other analytics tools for building reports and dashboards Project Management Skills: Ability to lead and manage projects from inception to completion, including gathering requirements, managing timelines, and delivering solutions Experience working in an Agile and DevOps environment If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us !

What this Job Entails: The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical systems administration, including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. Scope: Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their specialty Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: Monitor ticket queue and IM channels Monitor and participate in managing systems and infrastructure Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc. Manage and resolve troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary Maintain contact with 3rd parties and represent the assigned team in a professional and courteous manner which complies with clients vendor code of conduct. Provide out of business hours support for any scheduled time sensitive upgrades Provide 24/7 on-call support for critical system s outages Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor s degree (B.S/B.A) from four-college or university and 5 to 8 years related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of expertise Demonstrates good judgment in selecting methods and techniques for obtaining solutions Comfortable with building and managing various servers Experience with networking management, configurations and changes Experience with systems and networking troubleshooting to identify the root cause and fixes Knowledgeable about ticket systems and follow processes Strong communication and writing skills Preferred Qualifications: Automation and scripting experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What this Job Entails: The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical systems administration, including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Monitor ticket queue and IM channels Monitor and participate in managing systems and infrastructure Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc. Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients vendor code of conduct. Provide out of business hours support for any scheduled time sensitive upgrades Provide 24/7 on-call support for critical system s outages Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor s degree (B.S/B.A) from four-college or university and 2 to 5 years related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Comfortable with building and managing various servers Experience with networking management, configurations and changes Experience with systems and networking troubleshooting to identify the root cause and fixes Knowledgeable about ticket systems and follow processes Good communication and writing skills Preferred Qualifications: Automation and scripting experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Job Title DXQ425_AEP Responsibilities Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Preferred Skills: Technology->Digital Marketing->Adobe Experience Platform Educational Requirements Bachelor of Engineering,BTech Service Line Digital Experience * Location of posting is subject to business requirements

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Service Cloud Good to have skills : Informatica PowerCenter Minimum 7.5 year(s) of experience is required Educational Qualification : Regular 15 - year fulltime Education Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :Salesforce Service CloudGood to Have Skills : Informatica PowerCenterJob Requirements :Key Responsibilities :1Lead end-to-end implementation collaborating with the delivery manager client to deliver Salesforce solutions, including gathering client requirements, designing the solution and overseeing development and deployment 2Work as a Salesforce expert with focus on advanced Salesforce Service, CTI solutions experience Cloud functionalities 3Work as a salesforce expert supporting with pre-sales, client workshop KTs 4Provide technical guidance to leads/developers to ensure successful project delivery Technical Experience :1 Expert Salesforce lead/manager with 9 years of hands-on experience 2 Proven experience in project management activities3 Expert in delivering E2E complex solutions on salesforce platform with focus on Service, Experience clouds including CTI Integrations4 Knowledge of Apex, Visualforce, Lightning Components, SOQL, and SOSL programming web technologies like HTML/CSS JavaScript5 Experience with VCS and deployment tools for Salesforce, such as Salesforce DX and Git Professional Attributes :1 Excellent communication skill, both verbal and written, with the ability to interact effectively with clients, technical teams, and non-technical stakeholders 2 Demonstrated ability to lead teams understand business processes pain points translate them into effective technical solutions Educational Qualification:Regular 15 - year fulltime EducationAdditional Info :Required certifications are Salesforce Certified Service Cloud Consultant/PD1 Qualification Regular 15 - year fulltime Education

The Strategy & Consulting Global Network SONG Practice Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 8+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting- Global Networks SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 8 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.comThe Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Genesys Sr. Developer Exp.:- 5+ years Location:- Pune, Hyderabad, Chennai IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM Genesys API's and integration with 3rd party solutions and CRM's Drop your resume:- sneha.parashar@biitservices

Job Summary:We are seeking an experienced and proactive Support Operations Manager to oversee and coordinate the support operations for our Contact Center customers. The ideal candidate will have a strong background in contact center support, excellent customer handling skills, and the ability to lead and manage a support team effectively. This role requires someone with a deep understanding of contact center technologies and processes, with a focus on ensuring high-quality support and customer satisfaction.Key Responsibilities:Team Leadership: Lead and mentor the support team, ensuring high performance and professional growth in managing day-to-day contact center operations.Customer Interaction: Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle.Issue Resolution: Oversee troubleshooting and problem-solving for technical issues related to contact center software, hardware, network, and integrations, ensuring minimal downtime.Escalation Management: Handle escalated customer issues and provide advanced troubleshooting support when required, ensuring quick and effective resolutions.Performance Metrics: Monitor and report on key performance indicators (KPIs) related to support operations, such as response time, resolution time, and customer satisfaction levels.Process Improvement: Develop and implement best practices, policies, and procedures to improve support efficiency and service quality within contact center operations.Vendor Coordination: Coordinate with external vendors and service providers for software support and maintenance relevant to the contact center environment.Training and Development: Provide ongoing training and development for the support team to improve their technical proficiency and customer service skills.Documentation: Ensure all incidents, requests, and resolutions are properly documented and maintained in the service management system for accurate reporting and analysis.Customer Reporting: Provide regular updates and reports to customers regarding support issues, system performance, and any ongoing service improvements.Key Requirements:Bachelor s degree in Information Technology, Computer Science, or a related field.10+ years of experience in contact center support or IT support operations, with at least 2 years in a managerial role.Strong technical knowledge in contact center software, hardware, and network troubleshooting.Proven experience in customer handling, issue resolution, and maintaining high levels of customer satisfaction.Leadership and team management skills, with the ability to inspire and motivate a support team.Proficiency in IT support tools, ticketing systems, and ITIL best practices.Familiarity with contact center technologies and trends, including cloud-based solutions, omnichannel platforms, and automation tools.Strong communication and interpersonal skills to manage relationships with both internal teams and external customers.Strong analytical, problem-solving, and multitasking abilities, with the ability to work under pressure.Job Type: Full-timeBenefits:Health insuranceSchedule:Monday to FridayExperience:Support Operations: 3 years (Required)Network Troubleshooting: 2 years (Required)Contact Center: 2 years (Required)Customer Handling: 3 years (Required)Work Location: In person (cochin)Job Type: Full-timeBenefits:Health insuranceSchedule:Monday to FridayApplication Question(s):What is your total experience in a managerial roleExperience:Contact center: 4 years (Required)IT support: 7 years (Required)Work Location: In person Key Responsibilities: Team Leadership: Lead and mentor the support team, ensuring high performance and professional growth in managing day-to-day contact center operations. Customer Interaction: Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle. Issue Resolution: Oversee troubleshooting and problem-solving for technical issues related to contact center software, hardware, network, and integrations, ensuring minimal downtime. Escalation Management: Handle escalated customer issues and provide advanced troubleshooting support when required, ensuring quick and effective resolutions. Performance Metrics: Monitor and report on key performance indicators (KPIs) related to support operations, such as response time, resolution time, and customer satisfaction levels. Process Improvement: Develop and implement best practices, policies, and procedures to improve support efficiency and service quality within contact center operations. Vendor Coordination: Coordinate with external vendors and service providers for software support and maintenance relevant to the contact center environment. Training and Development: Provide ongoing training and development for the support team to improve their technical proficiency and customer service skills. Documentation: Ensure all incidents, requests, and resolutions are properly documented and maintained in the service management system for accurate reporting and analysis. Customer Reporting: Provide regular updates and reports to customers regarding support issues, system performance, and any ongoing service improvements. Qualifications: Degree Skills: Leadership and Team Management, Coordination, API, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices

About The Role - RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.

The Global Security Operations organization is seeking a Mid to Senior/expert level Cyber Threat Intelligence Analyst to join the Threat Intelligence (TI) team. The TI team directly supports the Chief Information Security Officers (CISO s) organization by providing Cyber Threat Intelligence (CTI) to security operation teams as well as leading cyber risk reduction efforts by identifying emerging Cyber Threats facing Northern Trust and Northern Trust technologies. Key Responsibilities: Act as Technical Liaison between CTI and Global Threat Management (GTM) to lead cyber exposure/risk assessment activities from emerging threats. Enable Threat Hunting operations by identifying technical indicators (such as IOC s) and Techniques, Tactics, and Procedures (TTP s) from emerging threat activity. Identifies high and critical Vulnerabilities being exploited by Cyber Criminals and Nation State groups to support the Vulnerability Management (VM) team s prioritization efforts. Leads Intelligence-Driven Risk Identification and Risk Reduction Efforts across the organization. Maintain knowledge of changing technologies, attack methods, and emerging threat landscape. Produce and deliver operational written and oral threat intelligence briefings tailored to the business interests of non-technical and technical stakeholders across the organization. Track intelligence gaps and support Requests for Information (RFIs) efforts across the organization to fill identified intelligence gaps. Skills/Qualifications/ Required Experience: BA/BS in Computer Science or equivalent practical experience. Experience in cybersecurity consulting and/or cybersecurity operations to include Vulnerability Management, Incident Response, Threat Hunting and Cyber Threat Intelligence. Extensive knowledge of the MITRE ATT&CK framework and ability to apply the framework to support threat detection and threat reduction efforts. Detailed knowledge of global cyber threats, threat actors, and the tactics, techniques and procedures used by cyber adversaries, specifically those targeting the financial services sector. Ability to leverage threat intelligence reporting to support threat detection efforts. Experience in large scale information technology implementations and operations preferred. Industry certifications such as GIAC Cyber Threat Intelligence (GCTI) certification. ( Not Mandatory ) Demonstrated ability to produce concise, refined, written threat intelligence assessments and briefings. Experience tailoring oral threat intelligence briefings to non-technical and technical leaders across the organization. Proactive communicator and team-player with a proven ability to independently identify, analyze, and share the relationships and technical, geopolitical, business, and financial implications between persisting and emerging cyber threats and threat vectors.

Job Title: MERN architect with CTI Job Description Full Stack Architect with CTI. The person will be responsible for iX Hero architecture - both frontend and backend. The key focus will be CTI. Full Stack Architect will be required to drive the architecture of a critical project at Concentrix. We are looking for a person responsible for architecting a project for +500k users from Customer Experience domain. Integration with telephony platforms (CTI) will be one of most important activities. Technology stack includes MERN and Python. 12+ years of experience in product development engineering, Architecture & design, Microservices, DevOps, and Cloud. Experience with CTI integration, implementation, and troubleshooting Experience working with telephony platforms such as Cisco, Avaya, Genesys, or similar, and understanding of call handling, routing, and reporting features. Strong understanding of telephony systems, VoIP technologies, and CRM integration along with proficiency in CTI software and APIs Hands on experience with Python, MERN, REST API & SDK, SQL, NoSQL (Mongo), Git, K8s, Websockets. Well versed with design patterns, API, Microservices, etc. Experience architecting high impact, reliable, applications in a responsive design. Understanding of integration best practices, patterns, data repositories, infrastructure. Analytical mindset and ability to grasp complex topics. Proven involvement in creating or leading complex integration projects. Collaborating closely with a team of software engineers to deliver complex software solutions. Working in an agile environment with business stakeholders, product owner, solutions engineer and other software engineers to review and refine stories and execute on them using excellent engineering practices. Location: IND Work-at-Home Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Within our clients organization, there exist several Testing/QA Teams responsible for diverse applications such as IVR, Routing, WWE, and Reporting. Presently, our client is engaged in the process of transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. Throughout 2024, we achieved successful migration of numerous LOBs from Legacy Systems to the Genesys environment. Currently, our focus lies on the CommState Migration Project. As part of this migration initiative, the Quality Assurance (QA) team is tasked with conducting comprehensive validations of End-to-End Call Flows. Additionally, we perform meticulous assessments of all Pre-Queue Treatment checks, encompassing various exception scenarios. Responsibilities: Prvode development, maintenance, and execution of manual/automation/performance scripts for Contact Center applications. Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology. Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting. Perform manual/automated testing and log detailed defects in Rally. Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts. 2-3 years of practical experience in Quality Engineering (QE) within the CCS Domain, encompassing areas like Genesys call routing and the development of custom CTI softphone applications. Proficiency in digital communication platform

The Detection and Response Associate Director will be an integral part of the Novartis Cyber Security Operations Center (CSOC). The Novartis CSOC is an advanced security team that has reinvented Security Operations. It is comprised of a global team passionate about defending Novartis against modern and sophisticated IT security threats and attacks. The Detection and Response Associate Director will leverage a variety of tools and resources to detect, investigate, and mitigate threats impacting Novartis networks, systems, users, and applications. This role will involve coordination and communication with technical and nontechnical teams, including security leadership and business stakeholders. This is a position intended for an experienced professional, and will challenge and grow their technical investigation, IT security, and leadership skillsets. Job Description MAJOR ACCOUNTABILITIES In addition to accountabilities listed above in Job Purpose: Technical Team Lead Evaluate and review performance; provide coaching and mentoring; develop and track career improvement goals Instill and maintain cohesiveness and positive working culture Accountable for regional delivery around monitoring and incident response Security Monitoring and Triage Monitor in real time security controls and consoles from across the Novartis IT ecosystem Communicate with technical and non-technical end users who report suspicious activity Forensics and Incident Response Serve as escalation point for conducting investigations into security incidents involving advanced and sophisticated threat actors and TTPs Perform forensic collection and analysis of electronic assets and devices, scripts and malicious software, and log sources from a variety of systems and applications Manage incident response activities including scoping, communication, reporting, and long term remediation planning Respond to major incidents as part of larger major incident response team Big Data analysis and reporting: Utilizing SIEM/Big data to identify abnormal activity and extract meaningful insights. Research, develop, and enhance content within SIEM and other tools Technologies and Automation: Interface with engineering teams to design, test, and implement playbooks, orchestration workflows and automations Research and test new technologies and platforms; develop recommendations and improvement plans Day to day: Perform host based analysis, artifact analysis, network packet analysis, and malware analysis in support of security investigations and incident response Coordinate investigation, containment, and other response activities with business stakeholders and groups Develop and maintain effective documentation; including response playbooks, processes, and other supporting operational material Perform quality assurance review of analyst investigations and work product; develop feedback and development reports Provide mentoring of junior staff and serve as point of escalation for higher difficulty incidents Develop incident analysis and findings reports for management, including gap identification and recommendations for improvement Recommend or develop new detection logic and tune existing sensors / security controls Work with security solutions owners to assess existing security solutions array ability to detect / mitigate the abovementioned TTPs Creating custom SIEM queries and dashboards to support the monitoring and detection of advanced TTPs against Novartis network Participate in weekend/after hour on-call rotation to triage and/or respond to major incidents Skills Desired Communication Skills, Cyber-Security Regulation, Cyber Threat Hunting, Cyber Threat Intelligence (Cti), Cyber Threat Management, Cyber Vulnerabilities, Decision Making Skills, Influencing Skills, Information Security Risk Management

The Associate Director Threat Hunting and Response will be an integral part of the Novartis Cyber Security Operations Center (CSOC). The CSOC is an advanced global team passionate about the active defense against the most sophisticated cyber threats and attacks. The Associate Director Threat Hunting and Responsewill is a principal engineer who will leverage a variety of tools and resources to proactively detect, investigate, and mitigate emerging and persistent threats impacting Novartis networks, systems, users, and applications. This role will involve coordination and communication with technical and nontechnical teams, including security leadership and business stakeholders. As an experienced skilled engineer, this role will also involve coaching and mentoring of more junior members of the CSOC. Job Description MAJOR ACCOUNTABILITIES In addition to accountabilities listed above in Job Purpose: Forensics and Incident response Serve as escalation point for conducting investigations into security incidents involving advanced and sophisticated threat actors and TTPs Perform forensic collection and analysis of electronic assets and devices, scripts and malicious software, and log sources from a variety of systems and applications Manage incident response activities including scoping, communication, reporting, and long term remediation planning Threat Hunting: Review incident and intelligence reports from a variety of internal and external sources and teams Develop hypotheses, analyze techniques, and execute hunts to identify threats across the environment Interface with security teams and business stakeholders to implement countermeasures and improve defenses Respond to major incidents as part of larger major incident response team Big Data analysis and reporting: Utilizing SIEM/Big data to identify abnormal activity and extract meaningful insights. Research, develop, and enhance content within SIEM and other tools Technologies and Automation: Interface with engineering teams to design, test, and implement playbooks, orchestration workflows and automations Research and test new technologies and platforms; develop recommendations and improvement plans Day to day: Perform host based analysis, artifact analysis, network packet analysis, and malware analysis in support of security investigations and incident response Coordinate investigation, containment, and other response activities with business stakeholders and groups Develop and maintain effective documentation; including response playbooks, processes, and other supporting operational material Provide mentoring of junior staff and serve as point of escalation for higher severity incidents Develop incident analysis and findings reports for management, including gap identification and recommendations for improvement Recommend or develop new detection logic and tune existing sensors / security controls Work with security solutions owners to assess existing security solutions array ability to detect / mitigate the abovementioned TTPs Creating custom SIEM queries and dashboards to support the monitoring and detection of advanced TTPs against Novartis network Participate in weekend/after hour on-call rotation to triage and/or respond to major incidents Skills Desired Communication Skills, Cyber-Security Regulation, Cyber Threat Hunting, Cyber Threat Intelligence (Cti), Cyber Threat Management, Cyber Vulnerabilities, Decision Making Skills, Influencing Skills, Information Security Risk Management

We are seeking a highly skilled Senior Cyber Threat Intelligence Analyst to join the Canada CTI team. The role involves collecting, analyzing, and disseminating actionable intelligence to support cybersecurity operations and protect the organization against emerging threats. The candidate will collaborate with internal and external stakeholders, conduct threat research, and contribute to the development of intelligence-driven strategies. Lead the monitoring and analysis of emerging cyber threats across various sectors (e.g., Finance, Healthcare, Education). Perform in-depth analysis of advanced threat actor campaigns, including TTPs (Tactics, Techniques, and Procedures), and translate findings into actionable intelligence. Develop and maintain a comprehensive repository of cyber threat data for risk assessment and trend analysis. Create and present detailed reports (Strategic, Tactical, and Operational) to stakeholders, ensuring technical findings are communicated effectively. Develop and document threat intelligence playbooks and procedures. Identify and improve security detection capabilities using YARA, SIGMA, Snort, and similar rulesets. Collaborate with cross-functional teams to assess risks and recommend mitigation strategies. Evaluate and refine alerts triggered by threat intelligence platforms. Use OSINT techniques to validate and prioritize alerts and escalate critical threats promptly. Work closely with international IT teams and third-party vendors to understand adversary intent and activity. Stay informed about the latest cybersecurity trends, vulnerabilities, and attack methodologies. Contribute to the design and enhancement of the organizations Threat Intelligence Program. Participates in the assessment, analysis, and design of improvements for the Threat Intelligence Program. Perform as-hoc intelligence gathering using OSINT tools and techniques Able to apply creative and critical thinking when approaching issues. Required Qualifications Bachelors degree in Computer Science or equivalent, with a certification such as GCTI (GIAC Cyber Threat Intelligence). Extensive experience with threat intelligence platforms and playbook development. Proficiency in tools like MITRE ATT&CK, Diamond Model, and Cyber Kill Chain frameworks. Strong analytical skills and expertise in OSINT techniques. Advanced knowledge of cybersecurity incidents, attack vectors, and threat actor behaviour. Familiarity with Python, APIs, Docker containers, and automation tools. Proven ability to work independently and handle complex situations. Excellent verbal and written communication skills to deliver briefings to diverse audiences. Additional Information This position requires support during Canada business hours.

We are looking forward to hire Salesforce Development Professionals in the following areas : Experience 5-8 Years Analyze requirements and develop technical solutions aligning to Salesforce best practices. Based on user requirements analysis, provide solutioning to customer which meets customer expectations. Define optimal design and solution to client provided requirements. Deliver customer requirements within agreed timelines and adhering to SLAs agreed. Drive the team for delivery excellence. Innovate via conceptualizing new tools and accelerators toward competency building activities. Mentor and guide team members, providing support on project deliverables. Prepare functional designs, system configuration, perform relevant testing and deployment of the designed, business solution. Technically lead the team in Salesforce projects. Required Technical/ Functional Competencies Platform Development: Hands-on experience in APEX Coding, Integrations, Customizations, Development Certifications, Lightening UI Aura Development, LWC Development. Sales Cloud: Hands-on experience in Configuring & customizing Sales Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contract Management, Lead Management, Opportunity Management, Order Capture, Forecasting, Territory Management, Reports, Dashboards, Lightening UI Aura Development, LWC Development, CPQ. Experience Cloud: Hands-on experience of Cloud Modules & Functionalities like: Salesforce Declaratives & Configurations, Salesforce Community/Portal Configurations, Partner &/or Customer Onboarding, Lead Management, Account Management, Opportunity Management, Case Management, Article & Content Management, Standard & Custom Template Usage, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development. Completion of all Experience Cloud Trailheads & Badges. Service Cloud: Hands-on experience in Configuring & customizing Service Cloud modules: Salesforce Declaratives & Configurations, Account Management, Contact Management, Case Management, Web to Case, CTI Integration, Social Channels, Omnichannel, Entitlements & SLA Management, Article & Content Management, Reports, Dashboards, Integrations, Lightening UI Aura Development, LWC Development. Any Industry Clouds: Hands-on experience in any Industry Cloud: B2B eCommerce, B2C eCommerce, Marketing Cloud (B2C Marketing), Pardot (B2B Marketing), Field Service Lightening/ServiceMax, HealthCloud, FinanceCloud, CPQ, Consumer goods Cloud etc. Completion of Trailheads & Badges for any of the Salesforce Industry Clouds. Required Behavioral Competencies Accountability: Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team. Collaboration: Shares information within team, participates in team activities, asks questions to understand other points of view. Agility: Demonstrates readiness for change, asking questions and determining how changes could impact own work. Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Communication: Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision. Drives Results: Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets. Resolves Conflict: Displays sensitivity in interactions and strives to understand others views and concerns. Certifications Min 5 SFDC Certifications Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Salesforce Developer The Salesforce Developer will play a pivotal role in the ongoing development and optimization of our Salesforce platform, including Service Cloud, Sales Cloud, Experience Cloud, Chat, and Knowledge Base. Working as part of a dynamic tech team, this individual will transition ourSalesforce implementation from an MVP phase, handled by a third-party partner, to a fully functional, in-house managed system. This role is crucial for enhancing operational efficiency and client engagement in our property management business. Apply Now Share Key Responsibilities: Lead and execute the development of the Salesforce platform, focusing on new development initiatives before transitioning to maintenance and optimization. Build and Maintain Integrations: Implement and refine functionalities within Sales Cloud, Service Cloud, Experience Cloud, and Einstein AI, including CTI integration and middleware (iPaaS) utilization (Boomi) to connect with other core operating systems. Work independently, managing project timelines and deliverables within a larger tech team, while collaborating with system administrators and business analysts. Ensure high-quality development work, adhering to best practices in Salesforce implementation and customization. Engage in continuous learning to stay up-to-date with Salesforce updates and enhancements, applying new knowledge to improve system functionality and performance. Education and Experience Bachelors degree in Computer Science, Information Technology, or a related field is preferred. Mid-level Salesforce development experience, with a portfolio demonstrating successful projects across Sales Cloud, Service Cloud, Experience Cloud, and Einstein AI. Salesforce Developer Certification (Platform Developer I or II) is highly desirable. Experience with middleware solutions, specifically Boomi, is required. Experience with CTI integration is beneficial. Prior work in a fully remote and/or nearshore role is advantageous. Nice to Have Technical Proficiency: Strong command of Salesforce development tools and practices, with the ability to implement complex functionalities and integrations. Problem-Solving: Excellent analytical and problem-solving skills, capable of tackling challenges independently and as part of a team. Communication: Effective communication skills, with the ability to articulate technical concepts to non-technical team members and collaborate across distributed teams. Adaptability: Comfort with a fast-paced, evolving project landscape and the ability to adapt to new technologies and methodologies. Initiative: Proactive in identifying opportunities for system improvement and taking the lead on development projects. Benefits Offered Flexible Work Hours. Work on impactful, industry-changing projects. Continuous learning and career growth opportunities.. Collaborative, innovative, and inclusive environment. Insurance - Group Medical Coverage, Employee Personal Accident, Maternity and Paternity Leaves. Performance Feedback Sessions. Competitive Compensation. Rewards and Recognition Program, Employee Referral Program, Fun Events.