132 Cti Jobs - Page 3

So, what s the role all about The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers hosted solutions. How will you make an impact Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003, 2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What s in it for you Enjoy NICE-FLEX! Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! CloudSEK , one of India s most trusted Cyber security product companies, is on a mission to build the world s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we ve grown at a frenetic pace and have been able to achieve some accolades along the way, including: CloudSEK s Product Suite: CloudSEK XVigil constantly maps a customer s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers attack surfaces. CloudSEKs BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. CloudSEK s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones: 2016 : Launched our first product. 2018 : Secured Pre-series A funding. 2019 : Expanded operations to India, Southeast Asia, and the Americas. 2020 : Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. 2021 : Raised $7M in Series A funding led by MassMutual Ventures. Awards & Recognition : Won NetApp Excellerators "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. 2025 : Secured $19 million in funding led by Tenacity Ventures, Commvault. Position Overview: We are seeking a highly skilled and strategic Leader to lead our cyber threat intelligence delivery teams (Onboarding, Co-managed Service, Product Support and Take Down). This role will be pivotal in enhancing our existing services to deliver a world class experience to our customers. Key Responsibilities: Leadership & Strategy: Lead the Cyber Threat Intelligence service delivery teams, fostering a culture of customer delight. Restructure/expand the team and implement standard processes to support CloudSEKs rapid global growth. Customer onboarding Collaborate with internal teams to develop and own the customer onboarding process, including RACI. Manage the customer onboarding project delivery Maintain high-quality onboarding to establish great customer experience and demonstrate best value of the product and services. Threat Intelligence Operations: Oversee the collection, analysis, and dissemination of threat intelligence to customers. Establish processes for continuous monitoring and assessment of cyber threats, in collaboration with the threat research team. Enable/Support Customer Success Managers to be able to demonstrate valuable outcomes to the customers Ensure effective communication and collaboration with internal teams and external partners. Technical Operations: Establish an Incident and Problem Management process Proactively identify any technical issues, data discrepancies on the platform and run through the Incident Management process. Deliver key operational metrics for analysis and decision making Continuously identify areas of process improvement and take appropriate actions Engineering & Tools Development: Work closely with product engineering and threat research teams to enhance detection and response capabilities. Collaboration & Stakeholder Engagement: Build and maintain relationships with key customer stakeholders (CSMs, Product Engineering, Threat Research, Leadership). Collaborate with law enforcement and intelligence agencies to share information and best practices. Team Development: Mentor and develop team members, promoting professional growth and technical expertise. Foster a collaborative and dynamic team environment. Qualifications: 10+ years of experience in cybersecurity, with a focus on threat intelligence, analysis, and operations. Proven experience in a leadership role, with a track record of managing high-performing teams. Strong communication and interpersonal skills, with the ability to convey complex information to a variety of audiences. Deep understanding of cyber threat landscape, attack vectors, and mitigation strategies. Strong technical background with familiarity in security technologies (SIEM, EDR, threat intelligence platforms). Relevant certifications (CISSP, CISM, GIAC, etc.) are a plus. Benefits of Joining CloudSEK We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include: Flexible working hours. Food, unlimited snacks and drinks are all available while at office. And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!

Role Purpose The Administrator IT Infrastructure Administration responds to real-time alert for device health, application health, stability, and performance, this includes outage and degraded performance incidents/problems. The Administrator IT Infrastructure Administration contributes to the continuous improvement of infrastructure monitoring systems while maintaining a set of standards and fix violations. The Administrator IT Infrastructure Administration is an experienced individual contributor on a project/work team. Key Accountabilities Maintain infrastructure devices including performing OS/Hardware/Virtual Machine upgrades, physical replacement, standards compliance and vulnerability research/mitigation. Proactively monitor infrastructure resource utilization and maintain capacity management planning. Compile statistics and build reports on network/application performance. Expected to give guidance on infrastructure configuration management standards. Perform scheduled/planned and emergency approved change implementation and validations Participate in the Post Outage Review process researching documentation around major incident with root cause analysis, follow up activities and lessons learned. Develop and maintain operational procedure documentation and infrastructure diagrams. Expected to work directly with engineering teams for advanced troubleshooting/research on incident resolution and small project implementations. Serves as an escalation point for tier 2 support for complex solution resolution and responsible for root cause analysis (may involve some on call responsibilities). Document/track/manage issues and resolutions. Contact vendors and other 3rd party businesses for trouble/ticket reporting. Coordinate with infrastructure resources (network, systems, storage, database) to implement changes including building configurations. Coordinates the continuous improve infrastructure monitoring systems. Adjust and add proactive alerts and statistics. Identify application/Database/ infrastructure components with opportunity for improvement and escalate as appropriate. Participate in interviewing and onboarding of new staff. Expected to help train and improve new employee troubleshooting skill-set. Key Skills & Experiences Education - Bachelors in a relevant field of work or an equivalent combination of education and work related experience. Experience - Typically a minimum of 7+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position. Technical Skills and Knowledge - Advanced knowledge and experience maintaining, upgrading, and configuring infrastructure systems/devices. Advanced knowledge and experience with application and network monitoring / visualization tools. Advanced knowledge and experience using network/server packet capture tools (sniffer, wireshark, tcp-dump) or Java Thread/Heap dump capture methods. Advanced experience with relevant programming / scripting and source code management tools. Detailed proficiency with multiple modern operating systems, systems integration, API-driven automation and advanced scripting experience. Demonstrated analytical and problem solving skills with ability to correlate cross-platform technologies. Infrastructure/Operating System command line experience including (not limited to) GUI. Familiarity with the software development life cycle from conception through implementation. Hot Skills - Container Technologies (e.g. Docker, Kubernetes) Virtualization (e.g. VMware vSphere, KVM) Operating Systems (e.g. Linux, Windows, IOS) Systems/Storage (e.g. Cisco UCS, EMC VNX) Converged/Hyper-converged infrastructure (e.g. VCE vBlock, Nutanix) Cisco routing/switching Orchestration / Automation Experience (e.g. DevOps and Agile practices) Configuration management (e.g. Chef) Load Balance Technologies (e.g. F5) ELK (Elastic) log management Voice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response) Call recording platforms (e.g. Verint) Server management platform (e.g. Jira, Service Now) Role Purpose The Administrator IT Infrastructure Administration responds to real-time alert for device health, application health, stability, and performance, this includes outage and degraded performance incidents/problems. The Administrator IT Infrastructure Administration contributes to the continuous improvement of infrastructure monitoring systems while maintaining a set of standards and fix violations. The Administrator IT Infrastructure Administration is an experienced individual contributor on a project/work team. Key Accountabilities Maintain infrastructure devices including performing OS/Hardware/Virtual Machine upgrades, physical replacement, standards compliance and vulnerability research/mitigation. Proactively monitor infrastructure resource utilization and maintain capacity management planning. Compile statistics and build reports on network/application performance. Expected to give guidance on infrastructure configuration management standards. Perform scheduled/planned and emergency approved change implementation and validations Participate in the Post Outage Review process researching documentation around major incident with root cause analysis, follow up activities and lessons learned. Develop and maintain operational procedure documentation and infrastructure diagrams. Expected to work directly with engineering teams for advanced troubleshooting/research on incident resolution and small project implementations. Serves as an escalation point for tier 2 support for complex solution resolution and responsible for root cause analysis (may involve some on call responsibilities). Document/track/manage issues and resolutions. Contact vendors and other 3rd party businesses for trouble/ticket reporting. Coordinate with infrastructure resources (network, systems, storage, database) to implement changes including building configurations. Coordinates the continuous improve infrastructure monitoring systems. Adjust and add proactive alerts and statistics. Identify application/Database/ infrastructure components with opportunity for improvement and escalate as appropriate. Participate in interviewing and onboarding of new staff. Expected to help train and improve new employee troubleshooting skill-set. Key Skills & Experiences Education - Bachelors in a relevant field of work or an equivalent combination of education and work related experience. Experience - Typically a minimum of 7+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position. Technical Skills and Knowledge - Advanced knowledge and experience maintaining, upgrading, and configuring infrastructure systems/devices. Advanced knowledge and experience with application and network monitoring / visualization tools. Advanced knowledge and experience using network/server packet capture tools (sniffer, wireshark, tcp-dump) or Java Thread/Heap dump capture methods. Advanced experience with relevant programming / scripting and source code management tools. Detailed proficiency with multiple modern operating systems, systems integration, API-driven automation and advanced scripting experience. Demonstrated analytical and problem solving skills with ability to correlate cross-platform technologies. Infrastructure/Operating System command line experience including (not limited to) GUI. Familiarity with the software development life cycle from conception through implementation. Hot Skills - Container Technologies (e.g. Docker, Kubernetes) Virtualization (e.g. VMware vSphere, KVM) Operating Systems (e.g. Linux, Windows, IOS) Systems/Storage (e.g. Cisco UCS, EMC VNX) Converged/Hyper-converged infrastructure (e.g. VCE vBlock, Nutanix) Cisco routing/switching Orchestration / Automation Experience (e.g. DevOps and Agile practices) Configuration management (e.g. Chef) Load Balance Technologies (e.g. F5) ELK (Elastic) log management Voice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response) Call recording platforms (e.g. Verint) Server management platform (e.g. Jira, Service Now)

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes? Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003,2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor

Senior Service Cloud Developer in Bangalore, India, India Senior Service Cloud Developer Description Job Title: Senior Service Cloud Developer Location: [Bengaluru, Karnataka, India (Hybrid)] About Us: Ness Digital Engineering, acquired by global investment firm KKR in 2022, is a full-lifecycle digital engineering firm headquartered in New York. Specializing in combining core engineering competencies with the latest in digital strategy and technology, Ness operates across 11 innovation hubs in the US, Eastern Europe, and India. Ness is a Summit Salesforce Partner with Salesforce delivery teams across LATAM, North America, Europe, and India. We provide full lifecycle Salesforce solutions with deep expertise across multiple Salesforce platforms and products, including Salesforce, MuleSoft, Tableau, and Heroku. Job Summary: We are looking for a highly motivated and experienced Senior Service Cloud Developer with a minimum of 6 years of hands-on Salesforce development experience, specifically specializing in Service Cloud. The ideal candidate will have a strong track record of successfully implementing and customizing Salesforce Service Cloud solutions, possessing deep expertise in Apex, Lightning Web Components (LWC), and integrations. This role requires a professional with a strong understanding of Service Cloud best practices and the ability to translate business requirements into robust and scalable technical solutions. Responsibilities: Design, develop, test, and deploy high-quality Salesforce Service Cloud solutions using Apex, Lightning Web Components (LWC), and other Salesforce technologies. Lead and execute full lifecycle implementation of Salesforce Service Cloud, from requirements gathering to deployment and post-launch support. Collaborate with business analysts, solution architects, and other stakeholders to understand business requirements and translate them into technical specifications. Perform complex integrations between Salesforce Service Cloud and external systems using various integration patterns (e. g. , REST, SOAP APIs, Platform Events, MuleSoft, etc. ). Customize and configure core Service Cloud features to meet business needs, including but not limited to: Omni-Channel Service Console Case Management Entitlements & Milestones Knowledge Management (Knowledge Articles) Macros & Quick Text Live Agent / Chat Web-to-Case / Email-to-Case Contact Center Integrations (CTI) Service Level Agreements (SLAs) Reports & Dashboards for Service Performance Conduct code reviews, ensuring adherence to coding standards, best practices, and Salesforce governor limits. Troubleshoot and debug complex issues, providing timely resolution and support. Stay up-to-date with the latest Salesforce releases, features, and best practices, particularly within the Service Cloud domain. Mentor junior developers and contribute to the overall technical growth of the team. Participate in release management, deployment, and post-deployment activities. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 6+ years of hands-on experience in Salesforce development. Salesforce Certified Platform Developer I (PD1) certification is mandatory. Salesforce Certified Service Cloud Consultant certification is mandatory. Demonstrated experience with at least one full lifecycle implementation of Salesforce Service Cloud. Strong proficiency in Apex programming language, including asynchronous Apex (Batch, Future, Queueable, Scheduled Apex). Expertise in developing with Lightning Web Components (LWC) and a solid understanding of the Lightning Component framework. Proven experience with Salesforce integrations (REST, SOAP, Platform Events, etc. ) and familiarity with middleware platforms (e. g. , MuleSoft) is a plus. Strong understanding of Salesforce data model, security model, and sharing settings. Experience with version control systems (e. g. , Git) and CI/CD pipelines. Excellent problem-solving, analytical, and communication skills. Ability to work independently and as part of a collaborative team in a fast-paced environment. Preferred Qualifications (Nice to Have): Salesforce Certified Platform Developer II (PD2) certification. Experience with Salesforce DX. Familiarity with Agile development methodologies. Experience with other Salesforce Clouds (Sales Cloud, Experience Cloud). Why Join NessBe part of a global Salesforce Summit Partner with cutting-edge projects across industries. Work in a hybrid model with flexible working options in Bangalore, Pune, or Hyderabad. Engage in full lifecycle Salesforce implementations and gain exposure to MuleSoft, Tableau, and Heroku. Opportunity to work with a highly skilled and collaborative team. If you are passionate about Salesforce development and want to be part of a thriving team, apply now! Equal Opportunity Statement: Ness Digital Engineering is committed to diversity and inclusivity in the workplace.

About Exotel Exotel is the emerging market s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. We are a $100 million Series D funded company with $60 million in ARR. The Role We are seeking a seasoned and visionary Senior Principal Engineer to join our core Contact Center team. This is a senior technical leadership role where you will be instrumental in shaping the future of our product. You will be responsible for the end-to-end technical ownership of our Enterprise Contact Center solution, from defining its architectural roadmap to ensuring its operational reliability. The ideal candidate is a strategic thinker with a deep understanding of contact center technologies, a passion for engineering excellence, and a proven track record of influencing and leading technical direction. Responsibilities Product Design and Architecture: Lead the design and architecture of our multi-tenant, highly available, and scalable Enterprise Contact Center platform. Define the technical vision and long-term architectural roadmap, ensuring alignment with business goals and industry best practices. Architect and design core components, including but not limited to, omnichannel routing (voice, email, chat, social), Interactive Voice Response (IVR) systems, outbound dialers, and real-time and historical reporting and analytics. Drive the evolution of our platform to incorporate emerging technologies such as AI/ML for intelligent routing, sentiment analysis, and workforce optimization. Technical Influence and Evangelism: Champion and evangelize modern software development methodologies, including Agile, and foster a culture of engineering excellence, innovation, and accountability. Mentor and provide technical guidance to senior and junior engineers, fostering their growth and ensuring high-quality design and implementation. Collaborate with product management, engineering teams, and other stakeholders to translate product requirements into robust and scalable technical solutions. Act as a subject matter expert on contact center technologies, representing the company at industry forums, and with key customers and partners. Reliability and Accountability: Take ultimate accountability for the reliability, performance, and scalability of the Enterprise Contact Center product. Establish and enforce service level objectives (SLOs) and service level indicators (SLIs) for the platform. Proactively identify and mitigate technical risks, and lead the resolution of complex production issues. Drive a culture of operational excellence and continuous improvement, leveraging data and feedback to enhance system performance. DevSecOps Leadership: Champion and integrate DevSecOps best practices into the entire software development lifecycle. Influence the design and implementation of our CI/CD pipelines, ensuring security is embedded from code to deployment. Lead threat modeling exercises and security design reviews to identify and address potential vulnerabilities. Promote a "security-as-code" mindset, automating security controls and compliance checks. Qualifications Bachelors or Masters degree in Computer Science, Engineering, or a related field. 12+ years of experience in software engineering, with at least 5 years in a senior architect or principal engineer role for an enterprise-grade product. In-depth understanding of Telephony and VoIP Technologies: Expertise in Session Initiation Protocol (SIP), SIP Trunking, and Real-time Transport Protocol (RTP). Hands-on experience with core contact center functionalities such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and call recording. Familiarity with WebRTC and its application in contact center solutions. Proven expertise in System Design and Architecture: Demonstrated experience in designing and building large-scale, distributed, and highly available systems. Strong understanding of microservices architecture, domain-driven design, and event-driven architectures. Experience with public cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). Decent understanding of DevSecOps: Familiarity with CI/CD principles and tools (e.g., Jenkins, GitLab CI). Knowledge of infrastructure as code (IaC) using tools like Terraform or CloudFormation. Understanding of security best practices in a cloud-native environment. Excellent problem-solving and analytical skills, with the ability to navigate complex technical challenges. Strong leadership and communication skills, with the ability to influence and align cross-functional teams. Preferred Qualifications Experience with Asterisk PBX. Knowledge of AI/ML applications in the contact center space (e.g., NLP, chatbots, predictive analytics). Experience with data streaming technologies (e.g., Kafka) for real-time analytics. Familiarity with compliance standards such as PCI-DSS and GDPR in the context of a contact center.

We are looking for a skilled SAP PP Production Planning & Control Process Industries professional with 5 to 10 years of experience. The ideal candidate will have a strong background in SAP PP functionalities and experience in configuring SAP PP modules. This position is based in Gurugram. Roles and Responsibility Collaborate and manage the team to achieve high performance. Make key decisions and contribute to strategic planning. Provide solutions to problems across multiple teams. Lead the application development process effectively. Ensure seamless communication among team members and stakeholders. Engage with multiple teams to drive business growth. Job Proficiency in SAP PP Production Planning & Control Process Industries. Strong understanding of SAP PP functionalities. Experience in configuring SAP PP modules. Knowledge of integration with other SAP modules. Hands-on experience in SAP PP implementation. Experience in leading SAP PP projects. Must be an SME, responsible for team decisions and contributing to key decisions. Provide solutions to problems for their immediate team and across multiple teams.

We are looking for a skilled Amazon Connect Center Architect with 12 to 20 years of experience. The ideal candidate will have expertise in designing and implementing scalable and reliable cloud-based contact center solutions using Amazon Connect and AWS ecosystem services. Roles and Responsibility Lead the end-to-end implementation and configuration of Amazon Connect. Design and deploy contact center setups using CI/CD pipelines or Terraform. Develop and implement scalable and reliable cloud-based contact center solutions. Integrate Amazon Connect with Salesforce (Service Cloud Voice) and other CRM systems. Collaborate with cross-functional teams to ensure seamless integration and deployment. Troubleshoot and resolve technical issues related to Amazon Connect and AWS services. Job Proficiency in programming languages such as Java, Python, and JavaScript. Experience with Amazon Web Services, including Lambda, S3, DynamoDB, Kinesis, and CloudWatch. Familiarity with telephony concepts, including SIP, DID, ACD, IVR, and CTI. Strong understanding of CRM integrations, especially Salesforce Service Cloud Voice. Experience with REST APIs and integration frameworks. Hands-on experience with AWS services, including Amazon Lex, Amazon Connect, and IAM. AWS Certified Solutions Architect or Amazon Connect certification is preferred. Experience with Amazon Connect (Contact flows, queues, routing profile). Integration experience with Salesforce (Service Cloud Voice).

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Comp. Applications,Master Of Technology,Master Of Science,Master Of Engineering Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen, strategy and cross-industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Technical and Professional : Primary skillsInternet of Things (IOT)-Contact Center-CC/ Contact Center Genesys, Network-Contact Center Preferred Skills: Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT

Urgent Opening for Business Group Head-Bangalore Posted On 16th Jul 2015 02:05 PM Location Bangalore Role / Position Business Group Head Experience (required) 6+ years Description Our Client is the worlds largest media group and the global leader in understanding how brands can connect with peoples lifestyles and the environments they engage with Designation Business Group Head Location: Bangalore Job Profile: Position based out of Bangalore. 6 plus years with Media / Advertising Firm Having Exposure to client servicing and New Business Development. Managing key clientbusinesses in the region & reporting in to the South Regional head. Have to be suave with great communication / presentation skills. 60 % of KPI will be generating newbusiness / revenue. Have to be aggressive, matured & very well versed with presentation skills (preparing & delivering). Overall media industry know how & corporate clients knowledge will be KEY. Should have active knowledge on Newbusiness pitch processes. Female Candidate Preferred. Send Resumes to girish.expertiz@gmail.com -->Upload Resume

Roles and Responsibility Manage and implement SAP PPQM solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP PPQM projects. Provide training and support to end-users on SAP PPQM functionality. Troubleshoot and resolve technical issues related to SAP PPQM. Analyze business processes and identify areas for improvement using SAP PPQM. Job Requirements Strong knowledge of SAP PPQM modules and functionalities. Experience working with various stakeholders to understand business requirements. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Familiarity with industry-specific regulations and standards.

Immediate Job Openings on SAP FICO_ Hyderabad _ Contract Experience 10+ Years Skills SAP FICO Location Hyderabad Notice Period Immediate Employment Type Contract Work Mode WFO 9- 10+ years of relevant experience of designing and configuring FICO modules. Should have Implementation experience of S4 HANA FICO with facing role. Must have done 2-3 implementations in S4 HANA .. Experience of customization of various procurement scenario's within the FICO modules. Should have experience of SAP FICO HANA Data Migration. Should have experience of Integrating the SAP FICO solutions with other modules such as SD,MM, PP and FI as well as cloud solutions such as Ariba or with 3rd party solutions. Should have good presentation and communication skills. Should be good in working with onshore-offshore delivery model. Should have the ability to handle escalation. Ability to work in a team environment, effectively interacting with others.

Immediate Openings on SAP PIPO _ Pan India_ Contract Experience 5+ Years Skills SAP PIPO Notice Period Immediate Employment Type Contract Work Mode WFO/Hybrid SAP PIPO Consultant Must have implementations

Looking for a skilled professional with 7-15 years of experience to join our team as a Salesforce LWC + Financial services cloud expert. The ideal candidate will have a strong background in the Employment Firms/Recruitment Services Firm industry. Roles and Responsibility Collaborate with cross-functional teams to design and implement Salesforce solutions. Develop and maintain technical documentation for Salesforce projects. Provide training and support to end-users on Salesforce applications. Troubleshoot and resolve technical issues related to Salesforce implementation. Work closely with stakeholders to understand business requirements and develop solutions. Participate in code reviews and ensure adherence to coding standards. Job Requirements Strong knowledge of Salesforce LWC and financial services cloud platforms. Experience working with clients in the Employment Firms/Recruitment Services Firm industry. Excellent communication and problem-solving skills. Ability to work independently and collaboratively as part of a team. Strong analytical and troubleshooting skills. Familiarity with agile development methodologies.

We are looking for a skilled Azure Engineer with 5-22 years of experience to join our team at IDESLABS PRIVATE LIMITED, located in [location to be specified]. The ideal candidate will have a strong background in designing and implementing scalable cloud-based solutions on Microsoft Azure. Roles and Responsibility Design, develop, and deploy scalable and secure cloud-based applications on Microsoft Azure. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for cloud-based systems and applications. Troubleshoot and resolve complex technical issues related to cloud infrastructure and applications. Ensure compliance with industry standards and best practices for cloud security and governance. Participate in code reviews and contribute to the improvement of the overall code quality. Job Requirements Strong understanding of cloud computing concepts, including design patterns and architecture principles. Proficiency in programming languages such as .NET, Java, or Python. Experience with agile development methodologies and version control systems like Git. Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders. Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results.

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards.

Roles and Responsibilities Bridge management and employee relations by addressing demands, grievances, orother issues. Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization. Desired Candidate Profile

We are looking for a highly skilled and experienced TeamConnect Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Manage and coordinate with clients to understand their requirements and provide effective solutions. Develop and implement strategies to improve client satisfaction and retention. Collaborate with internal teams to ensure seamless delivery of services. Analyze market trends and competitor activity to identify growth opportunities. Build and maintain strong relationships with clients and stakeholders. Identify and mitigate risks associated with client interactions. Job Requirements Proven experience as a TeamConnect Professional or similar role. Strong understanding of client needs and market trends. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with employment firms or recruitment services firms is preferred. For more information, please contact us at 6579042.

Looking for a skilled SAP SD Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 6-8 years of experience in the field. Roles and Responsibility Manage and implement SAP SD modules, including sales order processing, customer management, and billing. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP SD implementations. Provide training and support to end-users on SAP SD functionality. Troubleshoot and resolve issues related to SAP SD module. Analyze business processes and identify areas for improvement using SAP SD tools. Job Requirements Strong knowledge of SAP SD module and its applications. Experience working with customers and managing sales orders. Excellent communication and problem-solving skills. Ability to work independently and as part of a team. Strong analytical and troubleshooting skills. Familiarity with industry-specific regulations and standards. Ref number: 6578826.

We are looking for a skilled SAP PP Professional with 2 to 5 years of experience to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in SAP PP and excellent problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to design and implement SAP PP solutions. Analyze business requirements and develop effective SAP PP configurations. Troubleshoot and resolve technical issues related to SAP PP. Develop and maintain documentation of SAP PP processes and procedures. Provide training and support to end-users on SAP PP functionality. Ensure compliance with industry standards and best practices for SAP PP implementation. Job Requirements Minimum 2 years of experience in SAP PP, preferably in a similar role. Strong knowledge of SAP PP modules and functionalities. Excellent analytical and problem-solving skills. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards. Ref: 6578844

Summary: Configure and support Electronic Data Interchange (EDI) within SAP Sales & Distribution for seamless business document exchange.

#Skill: SAP GTS #Job Description : 1 Mandatory Skills GTS Trade Preference Compliance Processes Customs Management 2-3 years in the Consumer Goods industry in AMS

#Skill SAP SD GTS #Notice Period: Immediate #Employment Type Contract #Work ModeWFO Experience on SAP SD Must have implementations Good knowledge on GTS

Employment Type: Contract Job Description : Hands on experience SAP HANA and strong knowledge in FICO. Experience in one or more of the following skills SAP S4 Accounts payable SAP S4 Fixed assets SAP S4 General ledger SAP S4 RAR

So, what s the role all about We are seeking a detail-oriented and motivated Senior QA Engineer to join our Quality Assurance team. This role focuses on product testing within Public Safety & Justice market. You will be responsible for ensuring data accuracy, validating backend processes, and supporting automation efforts using Selenium and Java/C#. How will you make an impact First priority task is QA test of server components, CTI interfaces and client applications. Role will include system set-up, configuration, test planning, test case design and implementation, fault replication and analysis, testing of software fixes, build and deployment. The ideal candidate is a rapid learner, self-motivated and a good communicator. The ability to work both independently and as part of a team is essential along with a high standard of work. The candidate should be fierce in your pursuit of product quality. Ideal candidate should be an excellent problem solver with an active interest in the latest QA tools and technologies and be knowledgeable and enthusiastic about process. Have you got what it takes Candidate is likely to have min 4 years experience in software QA; less experienced candidates would be considered if they have strong technical skills. Bachelor s degree in computer science/software engineering or equivalent Hands-on tester Documentation skills Practical knowledge of software testing methodology Process orientation, attention to detail, structured approach Knowledge of Windows server and client technology Technical Background System Set-up experience Troubleshooting You will have an advantage if you also have: Knowledge of CTI, IP networking, web server/CGI front ends, database (MSSQL) Test Certification - ISEB, ISQTB Degree or equivalent qualification in relevant subject Windows services WCF What s in it for you Enjoy NiCE-FLEX! Requisition ID: 7708 Reporting into: Technical Manager /Director of Engineering Role Type: Individual Contributor About NiCE