327 Cti Jobs - Page 3

The Performance Excellence Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers As omni channel capabilities are introduced to the CEC customer journey, this role will support those interactions as well and may in-clude email, SMS/text, chat, and other channels This role will ensure a consistent and compliant application of communication techniques, work process document (WPD) procedures and customer service best practices by coaching and delivering feedback to Case Management and Reimbursement team members (phone...

As a Support Operations Manager at Voxtron Solutions LLP, you will be responsible for overseeing and coordinating support operations for Contact Center customers. Your role will involve leading and managing a support team to ensure high-quality support and customer satisfaction. **Key Responsibilities:** - **Team Leadership:** Lead and mentor the support team to ensure high performance and professional growth in managing day-to-day contact center operations. - **Customer Interaction:** Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle. - **Issue Resolution:*...

We are seeking a talented and detail-oriented Design Engineer with a minimum of 2 years of experience in the cooling tower industry. The candidate will be responsible for creating, reviewing, and optimizing cooling tower designs, ensuring compliance with industry standards, client requirements, and company specifications. Key Responsibilities: Prepare and review design drawings, GA (General Arrangement), and detailed fabrication drawings for cooling towers. Conduct thermal design calculations, structural design checks, and component sizing. Work closely with the sales, estimation, and project execution teams to provide technical support during pre-bid, proposal, and project execution stages....

Key Responsibilities: Lead the Salesforce architecture vision, shaping application architecture and aligning it with the platform roadmap. Design scalable, sustainable solutions within Salesforce, keeping governor limits, API limits, and large data volumes in mind. Leverage deep understanding of Salesforce (Sales and/or Service Cloud) to drive architectural decisions. Collaborate with development teams to define solution frameworks and guide implementation. Build and demonstrate proof-of-concepts (POCs) to help stakeholders understand proposed solutions. Accurately estimate workload based on user stories and contribute to planning. Ensure effective collaboration across internal and external ...

So, what’s the role all about? The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the client's ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer’s environment and infrastructure. How will you make an impact? Position reports on a day-to-day basis to MOS Manager. • Knowledge of NiCE solutions – Engage/NTR • Work directly with client's System Engineers to support the NiCE infrastructure across th...

We are seeking an experienced Sr. Salesforce Engineer with deep expertise in Service Cloud to design, develop, and implement Salesforce solutions supporting contact center operations . This role focuses on enhancing agent productivity, customer interactions, and workforce management through Salesforce and integrated applications, including AI-driven solutions. Key Responsibilities: Design and develop Salesforce solutions to support contact center operations, agent productivity, and customer interactions. Interpret system and business requirements to create detailed technical specifications and design documents. Build and maintain seamless integrations between Salesforce and contact center te...

Key Responsibilities: Lead the Salesforce architecture vision, shaping application architecture and aligning it with the platform roadmap. Design scalable, sustainable solutions within Salesforce, keeping governor limits, API limits, and large data volumes in mind. Leverage deep understanding of Salesforce (Sales and/or Service Cloud) to drive architectural decisions. Collaborate with development teams to define solution frameworks and guide implementation. Build and demonstrate proof-of-concepts (POCs) to help stakeholders understand proposed solutions. Accurately estimate workload based on user stories and contribute to planning. Ensure effective collaboration across internal and external ...

Role Overview: As an Integration with ServiceNow CSM Senior Developer, you will be responsible for designing, developing, and maintaining integrations between ServiceNow CSM and third-party systems such as CRM, ERP, CTI, email, and cloud platforms. Your role will involve implementing IntegrationHub Spokes, Flow Designer, and custom REST/SOAP APIs for CSM use cases. Additionally, you will collaborate with ServiceNow architects, functional consultants, and business stakeholders to gather requirements and translate them into integration solutions. It will be your duty to ensure the performance, scalability, and reliability of integration solutions. Troubleshooting integration issues, performing...

So, what’s the role all about? The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance. How will you make an impact? Install, configure, upgrade, and deploy NICE products and platforms at customer sites. Apply hotfixes, service packs, and other product update...

We are seeking an experienced Salesforce Architect with deep expertise in Service Cloud and systems integrations. The role requires strong leadership in designing scalable Salesforce solutions, leading architecture discussions, and delivering seamless integrations between Salesforce and enterprise applications. The ideal candidate will combine strong technical expertise with strategic vision and excellent stakeholder management skills. Key Responsibilities Define end-to-end Salesforce architecture for Service Cloud and related modules. Lead the design and implementation of integrations between Salesforce and external systems (REST/SOAP APIs, middleware such as Mulesoft, Dell Boomi, Informati...

So, what’s the role all about? The Support Engineer role is to deliver technical support to end users about how to use and administer the NiCE Recording software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources. Record, track, ...

As a Regulatory Cyber Security & Information Technology (CSITE) Key Risk Indicators (KRIs) & Risk Based Supervision (RBS) data reviewer at this organization, your main responsibility will be to review the design and execution of 337 data points for CSITE KRIs & RBS quarterly reporting to the regulator. These data points are primarily owned by Technology, CTI & CSI. Your role will involve coordinating with functional Subject Matter Experts (SMEs) to conduct reviews, validate reported data accuracy, present validation dashboards, and maintain organized evidence of validations. Key Responsibilities: - Coordinate with functional SMEs to conduct reviews, monitor data aggregation, and prepare vali...

About Lowes Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe s India, the Global Capability Center of Lowe s Companies Inc., is a hub fo...

Responsibilities: Develop creative solutions and write technical designs based on the requirements. Work closely with peer teams to ensure that applications are written to allow for overall system performance. Assist in tuning and optimization. Develop and execute unit tests for product components. Promote high quality, scalability, and timely completion of projects. Perform peer code reviews and provide feedback. Apply the Agile approach to coordinate the development and determine project scope and limitations. Debug and resolve issues reported in production deployments. Work with the product management team to discuss application features and develop solutions as per the requirements provi...

So, what’s the role all about? The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the client's ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer’s environment and infrastructure. How will you make an impact? Position reports on a day-to-day basis to MOS Manager. • Knowledge of NiCE solutions – Engage/NTR • Work directly with client's System Engineers to support the NiCE infrastructure across th...

So, what’s the role all about? The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance. How will you make an impact? Install, configure, upgrade, and deploy NICE products and platforms at customer sites. Apply hotfixes, service packs, and other product update...

Civil - Designer with 16+ years of experience in Engineering Design office of repute. Should have exposure to design office practices using computer aided drafting and 3D modeling tools. Should have experience of preparing, checking and leading general civil work using software like Inroads, Open Roads Civil3D. Major Responsibilities: Shall ensure compliance with Bechtel s standard procedures and project requirements. Co-ordination with Bechtel Home Office (CSA team) for any interface queries and its timely resolution Assists in the development of basic layout drawings for civil works or other purposes to be used in working drawings Performs work that involves conventional engineering practi...

What Youll Do? Craft engaging promotional edits for web series, short-form content, trailers, teasers, and branded content that captivate and convert. Work closely with promo writers, directors, motion graphic designers, and marketing teams to shape cohesive promo content. Ensure visual identity, tone, and messaging align with the creative vision and platform expectations. Select the right music, sound effects, and transitions to elevate storytelling and emotional impact. Take feedback constructively and deliver multiple versions quickly with refinements based on performance. Who You Are ? Degree or diploma in Film Editing, Mass Communication, Multimedia, or related fields. Proficient in too...

To work with the Client Onboarding team to support the coordination of onboarding and offboarding for EMEA Institutional clients supported by Client Change, Product and Client Services Ops. Working with teams at the client, internally and at external service providers ensure the accurate execution of such events in a timely fashion. Attend activity pipeline meetings with Client Onboarding, Client Change, Client Services and Client Management teams to understand up-coming client activity Work with Client Management to get a full understanding of the client s requirement Identify and coordinate all internal stakeholders and external suppliers involved in each event Monitor and process onboardi...

Manager (Cyber Threat Intelligence) We are seeking a highly skilled and client-oriented Cyber Threat Intelligence (CTI) Manager to spearhead threat intelligence initiatives with our enterprise clients. This role serves as a link between intelligence operations and client engagement, necessitating strong analytical skills, effective communication, and a comprehensive understanding of cyber threat actors and trends. The ideal candidate will oversee a team of analysts and act as a strategic advisor to clients, guiding them in making informed decisions to safeguard their organizations. Key Serve as the main point of contact for clients regarding all threat intelligence issues. Provide customized...

Department: Digital Work Mode: On-Site Location: Gurugram Job Summary: Looking for Cybersecurity Operations Lead to oversee and manage enterprise-level security operations, threat management, and technology governance. The ideal candidate will have deep expertise in SSE (Security Service Edge), Threat Intelligence platforms, EDR solutions like CrowdStrike or SentinelOne, Vulnerability Management, and cloud-native security tools across AWS, Azure, or GCP. This role demands strong leadership, cross-functional coordination, and hands-on technical acumen. Key Responsibilities: Lead and manage day-to-day operations of the Security Operations and incident response teams. Own and drive the implemen...

About The Role Project Role : Quality Engineering Architect (Test Arch Project Role Description : Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a highly capable experienced QA professional with a specialization in Contact Centre Testing (Genesys, Avaya, Amazon Connect, Sprinklr, etc.), capable of leading testing efforts. The role requires hands-on knowledge of...

As a Project Manager or Delivery Manager specializing in call center technologies and customer interaction solutions, your role will involve overseeing end-to-end delivery of call center solution projects. Your key responsibilities will include: - Leading and managing the full project lifecycle of call center solution implementations, such as IVR, CTI, ACD, CRM integration, etc. - Serving as the primary point of contact for clients throughout the project execution phase. - Defining project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinating internal resources and third parties/vendors to ensure seamless project execution. - Tracking project progress, managin...

Software Development & Integration : Develop and integrate scalable software solutions for cloud-based contact center platforms, including Genesys Cloud , Amazon Connect , and Nice InContact . Design and implement CTI (Computer Telephony Integration) solutions for call routing, agent management, and interaction handling in a contact center environment. Leverage microservices architecture to build high-performance, scalable applications. Deliver cloud-based solutions on AWS , ensuring high availability, scalability, and reliability. Technology Stack & Development : Utilize .NET Framework and .NET Core to design and develop backend systems, with proficiency in C# . Work with JavaScript and Typ...

Job Summary: We are seeking an experienced Senior Salesforce Developer to design, develop, and implement solutions using Salesforce Data Cloud, Sales Cloud, Service Cloud (CTI), and Experience Cloud . The ideal candidate will have expertise in Apex, Visualforce, Lightning Web Components (LWC), OmniStudio , and a deep understanding of data management, integration, and security within Salesforce. This role requires strong technical leadership, problem-solving abilities, and collaboration with business stakeholders to deliver scalable and efficient solutions. Key Responsibilities: Design, develop, and implement solutions using Salesforce Data Cloud, Sales Cloud, Service Cloud (CTI), and Experie...