330 Cti Jobs - Page 2

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact Center A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stagesfrom problem definition to diagnosis to solution design, development and deployment, You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues, You will identify change Management requirements and propose a structured approach to client f...

Position Title: Spanish Testing - QA Engineer - BF - JR169737 Job Family: IFT > Engineering /Dev Shift: Job Description: Job Title QA Engineer Requirement Type Full-Time Employee Job Location Bangalore Requirement Level I08 Hiring Manager Team Lead Primary Skill Spanish Fluency, Genesys IVR and Cyara Business Contact Center Skill Category Super Niche ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health...

We are seeking an experienced Salesforce Service Cloud professional to design, implement, and optimize Salesforce-based customer service solutions. The ideal candidate will have strong hands-on experience with Service Cloud features such as Case Management, Omni-Channel Routing, Knowledge Base, CTI integration, and automation using Flows and Apex. Key Responsibilities: Design and implement Service Cloud solutions to enhance customer support operations. Configure and customize key Salesforce Service Cloud features including: Case Management, Queues, Assignment Rules, Escalation Rules Service Console, Omni-Channel, Live Agent/Chat Knowledge Base, Entitlements, Service Level Agreements (SLAs) D...

This role is primarily responsible for Design, Engineering and operations of EXL s Global Contact Center Technology that are built on heterogeneous platforms consist of Cloud contact center- Amazon connect, Genesys PureCloud, Verint, Calabrio etc AV related services like Skype room systems- Crestron, Polycom etc, Service owner of the Voice and Contact center technology services which is a global deployment of integrated and complex implementation of multiple heterogeneous platforms providing mission critical services across 30+ clients The list of core platforms include: Amazon Connect, Genesys Pure cloud etc Omni Channel platform consisting of chat, email, voice and related services Digital...

The Director leads, scales, and optimizes the Global Master Data domains This position is responsible for delivery and governance, overseeing the development and support of data quality, governance, lineage, pipelines and products, infrastructure, and automation to ensure reliable, secure, and efficient data delivery The Director works with cross-functional teams to promote operational excellence and implement AI-enabled solutions for proactive issue resolution This role requires strong expertise in data platforms, leadership, process transformation, and the ability to communicate KPIs and strategic insights to senior leadership The Director manages multiple Associate Directors and Lead Cons...

We are looking for a skilled professional with 4 to 6 years of experience in IVR/Dialog Workflow to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in this field and be able to work effectively in a fast-paced environment. Roles and Responsibility Design, develop, and implement IVR/Dialog workflows to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for IVR/Dialog workflows. Troubleshoot and resolve issues related to IVR/Dialog workflows. Ensure compliance with industry standards and best practices. Participate in code reviews and contr...

ABOUT THE ROLE Role Description This role requires hands-on experience in Salesforce platform development and deployment, including Salesforce Communities and Copado DevOps tools. The candidate will be the go-to technical resource responsible for supporting Production and non-Production environments, ensuring code quality and platform compliance, and driving continuous improvements in the digital technology ecosystem. This role will drive overall team success by applying program management principles for the Supply Chain Customer Service, Order to Cash, Global Distribution, and Logistics technology products and solutions, partnering with business and technology leaders to ensure comprehensiv...

Hello, Greetings from Innova Solutions! Job Openings for the below role @ Innova Solutions for Hyderabad & Chennai offices Senior Contact Center Engineer Job Criteria :- Experience Range : 4 to 9 years Key Skills : Genesys ; SIP OR VoIP ; IVR OR ACD OR CTI OR call routing ; CRM OR Salesforce OR MS Dynamics ; Python OR JavaScript OR SQL ; troubleshooting OR L2 support OR L3 support ; networking OR LAN OR WAN OR VPN OR QoS . Notice Period : Immediate joiners or with one month notice period. Job Location : Hyderabad & Chennai Detailed job description given below please go through the JD to understand requirement. If requirement is matching to your profile share your updated resume on the below ...

QA Engineer: JC : 95491 Position 3 Location Bengaluru Band B2 5+ Years of experience in the Telecom domain, specifically in Unified Communications and Video conferencing Strong Knowledge in Networking and Telecom protocols like VOIP, SIP, RTP, H.264, OPUS, WebRtc etc. Proficient in Python Scripting , with a good knowledge of its libraries Solid understanding in Python/ Selenium/ Robot framework Expertise in Test bed Setup, Test planning, Test execution, Test report preparation and reporting. Should have good exposure to Agile and Scrum methodologies Familiarity with continuous integration System, Jenkins. Having exposure in CTI (Computer Telephony Interface)/JTAPI protocols, CSTA protocols i...

Role - CCaas PM and BA Level Manager , Skills and Expertise - Act as a trusted advisor in understanding and analysing clients business and technology problem / vision, conduct current state assessment with stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artifacts and provide meaningful insights / recommendations for future state design. CCaaS PM and BA Hands-on experience capturing business requirements for contact center migrations (Amazon Connect, Genesys, NICE, Five9). Knowledge of contact center operations, KPIs, SLAs, and compliance needs in insurance. Familiar with IVR/IVA and core telephony including WFM, KM, Quality, Reporting analytics, Ag...

About The Role Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills He/She/They OR, the incumbent will have 18+ y...

The position is based in Chennai and requires a professional who is passionate about facilitating language access in various contexts including medical, legal, and customer service settings. Fluency in TAMIL and English, with excellent verbal and written communication skills in both languages. In-depth understanding of cultural nuances and idiomatic expressions in TAMIL. Strong listening and comprehension skills to accurately interpret conversations. Ability to remain neutral and objective while interpreting. Experience in interpreting in medical, legal, or customer service environments is a plus. Professional demeanor with strong customer service skills. Punctuality and reliability in atten...

About The Role Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills He/She/They OR, the incumbent will have 18+ y...

About The Role The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice SONG I Areas of Work Service Google CCAI, Solution and Platform Design | Level Manager / Senior Manager | Location Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collab...

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary We are looking for a highly capable experienced QA professional with a specialization in Contact Centre Testing (NICE, Genesys, Avaya, Amazon Connect, Sprinklr, etc.), capable of leading testing efforts. The role requires hands-on knowledge of voice and omnichannel customer engagement platforms and experience working with cross-functional teams...

We are seeking an Integration Expert / Enterprise Architect with deep expertise in designing and implementing large-scale integration solutions across enterprise systems. You will be responsible for defining integration strategies, ensuring interoperability between AI, telephony, CRM, ERP, and cloud applications, and maintaining architectural integrity. This role requires balancing business requirements with technical feasibility while ensuring scalability, security, and compliance across integration layers. Responsibilities: Design and oversee integration architectures connecting AI, telephony, and enterprise applications. Define standards for APIs, microservices, and middleware to ensure i...

Description: We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems. Responsibilities: Design, configure, and maintain SIP trunks, call routing, and dial plans. Integrate telephony platforms with CTI and enterprise systems. Collaborate with network engineers to optimize QoS for voice traffic. Ensure high availability and redundancy across telephony environments. Monitor and troubleshoot SIP signaling and RTP streams. Document c...

Description: We are seeking a Technical Business Analyst / Solution Expert with 5+ years of experience bridging client technology requirements and solution delivery. This role focuses on defining requirements, creating solution diagrams, and coordinating implementations for enterprise AI and telephony solutions. Responsibilities: Liaise with client IT and telephony teams to capture requirements. Create solution diagrams and technical documentation. Translate business needs into functional/technical requirements. Manage implementation roadmaps, timelines, and stakeholder communication. Support proof-of-concepts, pilots, and production rollouts. Coordinate UAT, capture feedback, and manage def...

Department: Digital Work Mode: On-Site Location: Gurugram Job Summary: Looking for Cybersecurity Operations Lead to oversee and manage enterprise-level security operations, threat management, and technology governance. The ideal candidate will have deep expertise in SSE (Security Service Edge), Threat Intelligence platforms, EDR solutions like CrowdStrike or SentinelOne, Vulnerability Management, and cloud-native security tools across AWS, Azure, or GCP. This role demands strong leadership, cross-functional coordination, and hands-on technical acumen. Key Responsibilities: Lead and manage day-to-day operations of the Security Operations and incident response teams. Own and drive the implemen...

Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Cyber Threat Intelligence Analyst will be catering a pivotal role in CTI team supporting multiple global clients for recent threat advisories, impact analysis and recommendations via sharing threat advisories coming up from Deloitte threat portals, External Threat Feeds. Demonstrates proven expertis...

With 3. 4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people we believe that when our people work with purpose, we will create a better business and a better world. Key Responsibilities: Product design & development: Lead formulation design & deployment work for innovations projects to deliver superior and consumer winning pr...

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Salesforce Professionals in the following areas : Experience 3-5 Years Analyze and understand requirements, and provide technical solutions. Analyze requirements and develop technical solutions aligning to Salesforce best practices. Conduct solution reviews of team members. Contribute to Practice level tools and asset creation activities. Involve in ideation activities to build tools and assets for ...

Job Purpose: With 3. 4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we'do is our people we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. we'don t believe in th...

Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative for this commodity cl...

Genesys Architect SO Account Designation Number of Position SO Status New/ Repeat Cluster Cluster Head Recruiters Band Comp Years of exp Location Notice Period Mandate Skill 89101217 HPS Genesys Architect 1 Active New Sajna Aiyappa Santhosh Kumari C1 Open 10+ yrs Chennai, Kochi, Trivandrum 0-30 days Healthcare, Architecture, Software Architecture, Genesys Genesys Architect: About The Role : : Genesys Cloud Technical Architect UST HealthProof is seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join our growing team. In this role, you will play a pivotal role in designing, implementing, and managing our Genesys Cloud CX environment, ensuring it meets the evolvin...