1.0 - 3.0 years

2 - 3 Lacs

noida

Work from Office

About the role: Deliver an extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users. Key Responsibilities 1) Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options. 2) Experience in the travel industry as a travel consultant or a similar position (especially on Refunds along with Re-issuance) Mandatory knowledge of Galileo and Amadeus and should be able to perform Ticketing, refund & reissue on it. 3) Understanding and expertise in domestic and international travel requirements (LCC airlines) 4) Able to understand customer queries and advise them of s...

Posted 14 hours ago

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CST Operations - Executive - Paytm Travel CST (Bus) Paytm

1.0 - 3.0 years

2 - 4 Lacs

noida

Work from Office

Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. Operational Excellence: Implement process improvements and best practices to enhance team pr...

Posted 3 weeks ago

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