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Infosys BPM Limited logo
Technical Operations Manager Infosys BPM Limited

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

You will be responsible for effectively managing teams, including tasks such as resource planning, career planning, performance management, and attrition management. Your role will involve coaching and helping develop team members to bridge knowledge gaps and address skill and will issues. Handling user/customer escalations and formulating actions to resolve any concerns will be a key aspect of your responsibilities. You will also take ownership of escalations until resolution is achieved. Regularly formulating and executing internal and external governance strategies will be part of your duties. Additionally, you will effectively handle client escalations and develop actions to address conc...

Posted 3 months ago

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