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0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call HR Naim On- 7406686000- or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 1 week ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For More Details HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in
Posted 1 week ago
0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home + 4K Night Shift Allowance + Incentives Experience 25 to 30 Take Home + 4K Night Shift Allowance + Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call Ambika on 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 1 week ago
1.0 - 5.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Job Responsibilities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control HR Subhijeetsingh subhijeet_g@trigent.com
Posted 1 week ago
0.0 - 5.0 years
2 - 5 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
TOP MNC, located at GURGAON is hiring for INTERNATIONAL VOICE & CHAT PROCESSES. Salary Range: 15K to 23K inhand for Freshers 20K to 35K in hand for experienced candidates -------------------------------------------------------------------------------------- Education Qualification: Grad & Undergraduates Freshers can apply For experienced category, candidates must have proper documents. Evening & Night Shifts with both side cabs are available looking for candidates with good language proficiency. Hiring only for International Voice & Chat processes. CONTACT IMMEDIATELY --------------------------- Sr Hr Consultant: Runjun -- 9897083050 ( Call & Must WhatsApp the CV/ Basic details) Email: runjun18@gmail.com NO CHARGES
Posted 1 week ago
0.0 - 5.0 years
1 - 4 Lacs
Bengaluru, Mumbai (All Areas)
Work from Office
Job role - Customer Service Company - https://www.eteaminc.com/ Experience : Fresher to 5yrs Location : Bangalore and Mumbai Shift : Night Shift Mode - WFO Cab Facility - 2way cab provided Interview - Versant, HR, Ops Round Working Days - 5 Job Roles And Responsibility - Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Prior international BPO work experience preferred • Freshers acceptable - BA, BCom, BBA, BMS Perks and Benefits - Both Way Cabs Provided Flexible Shifts of 5days working Incentives and Bonus 2 Week off
Posted 1 week ago
5.0 - 10.0 years
2 - 3 Lacs
Durgapur
Work from Office
1. Site Operations & Production Management Plan and oversee daily sand extraction activities to meet production targets. Monitor use of machinery and equipment (e.g., excavators, loaders, conveyors, barges). Ensure optimal use of resources and minimal wastage. 2. Regulatory Compliance Ensure strict compliance with government regulations, environmental clearances, and mining licenses. Maintain proper documentation including permits, royalty payments, transport challans, and safety reports. Liaise with government departments (Mining, Environment, Forest, Revenue) during inspections or audits. 3. Health, Safety & Environmental (HSE) Management Enforce safety protocols for workers, machinery, and transport vehicles. Conduct regular safety drills and training programs. Implement dust control, noise control, water management, and land rehabilitation measures. Manage risks like riverbank erosion or accidents due to unstable terrain or weather. 4. Team & Labor Management Supervise site personnel including machine operators, drivers, laborers, and supervisors. Create work schedules, assign responsibilities, and ensure attendance and discipline. Resolve workforce conflicts and coordinate with labor contractors or unions if required. 5. Logistics & Dispatch Coordination Oversee the loading, weighing, and dispatch of sand to buyers or stockyards. Coordinate transport logistics with truckers, barge operators, or local transport unions. Prevent illegal transportation or overloading. 6. Equipment & Maintenance Oversight Monitor performance of machinery and schedule regular maintenance to prevent downtime. Maintain inventory of spare parts, fuel, and lubricants. Arrange repair work as needed and manage vendor relationships for machinery services. 7. Inventory & Resource Monitoring Track quantity of sand extracted, stored, and dispatched. Avoid over-extraction and maintain records within permissible mining limits. Report monthly extraction and dispatch data to authorities or company HQ. 8. Stakeholder & Community Relations Engage with local communities, panchayats, and landowners to maintain good relationships. Address grievances or complaints regarding mining activity (noise, dust, road damage, etc.). Coordinate CSR (Corporate Social Responsibility) initiatives if applicable. 9. Cost & Budget Control Monitor operational costs (fuel, labor, maintenance, logistics) and ensure budget compliance. Identify areas to improve efficiency and reduce expenses. 10. Reporting & Documentation Prepare daily, weekly, and monthly reports on production, safety, and manpower. Maintain audit trails and backup of all mining-related data for regulatory and internal review. Support management in planning, forecasting, and compliance reporting.
Posted 1 week ago
0.0 - 5.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Process:- Sales Executive - Insurance Process - Min qualification - 12th & Immediate Joiners - Salary:- Upto 18K in hand + unlimited Incentive - Having basic Knowledge of Computer - Fixed day shift - Location: Airoli, Navi Mumbai Required Candidate profile Candidate should be willing to work from office. To Schedule Your Interview Today ! WhatsApp your resume to Contact On:- HR Akshada - 9822472894 Perks and benefits Competitive salary with Unlimited incentives
Posted 1 week ago
2.0 - 6.0 years
4 - 8 Lacs
Mumbai
Work from Office
Job Description As a Lead Recruitment Coordinator, you will play a crucial part in the Talent Acquisition team at Third Bridge. You will be responsible for assisting the continued growth of our company by managing a global team of recruitment coordinators, constantly evaluating our coordination processes to seek out efficiencies, and not being deterred from doing some coordination activities yourself. You will build relationships with candidates, teammates, hiring managers, and cross-functional stakeholders to provide an optimal candidate and stakeholder experience. You will report to the Senior Talent Acquisition Manager in London. Role Responsibilities Manage a global team of recruitment coordinators; being responsible for their day-to-day activities as well as performance, objective setting and career development Continuously review recruitment processes to ensure the Talent Acquisition team runs as efficiently as possible Ensure a fantastic candidate and hiring manager experience Build and maintain strong relationships with internal stakeholders, candidates and other departments Schedule phone screens, virtual interviews and in-person interviews and send the relevant confirmations to attendees Create and distribute interview materials to candidates and interviewers alike Create offer letters and contracts to send to successful candidates Complete background checks on all future new starters Check the right-to-work status of all confirmed new starters Help manage the data integrity and compliance of our applicant tracking system (SmartRecruiters) and ensure that all recruitment activity is recorded via this system Guide our Recruiters on best practices in SmartRecruiters whilst working with the Recruitment Coordinators to help improve processes Generate reports on specific recruitment metrics, as needed Working with the broader HR team to ensure a smooth onboarding process Qualifications Clear English communication skills, both written and verbal Experienced people manager of a coordination function, ideally within HR or Talent Acquisition Experience working with global stakeholders Ability to prioritise a high volume, fast-changing workflow Self-motivated, organised, and highly detail-oriented A team player with the ability to also work independently, and someone who is not afraid to ask for help when they need it Sense of urgency to complete tasks Strong relationship management skills Willing to support UK and US recruitment activities Additional Information Why work for us? Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience. Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure. Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications. Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health. Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC. Flexibility: Hyrbid work options, Work from Anywhere program and flex days, offered at the company s discretion and subject to annual review. Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided. CSR Days: Contribute to social responsibility with 2 CSR days annually take time off to volunteer. Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws. The successful candidate must, by the start of the employment, have permission to work in the country they are applying. We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application
Posted 1 week ago
0.0 - 3.0 years
0 - 1 Lacs
Noida, New Delhi
Work from Office
Book My Laundry is looking for Customer Service Representative to join our dynamic team and embark on a rewarding career journey Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner Act as the first point of contact for customers and play a critical role in building and maintaining customer loyalty The primary duties of a CSR include answering phone calls, responding to emails and chat requests, troubleshooting problems, and processing orders or returns Good communication, interpersonal, and problem-solving skills are essential for this role
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Gurugram, Delhi / NCR
Work from Office
Hiring for International Voice Process/Chat Customer Service Fresher / Experience both can apply. Excellent comms required Salary 18k-40k Inhand 2500-3500 MIV Night shifts 5 days working Call/WhatsApp Yashraj : 9910986621 Swati 9354911204 Required Candidate profile Candidate must have excellent verbal and written skills. Must be comfortable with night shifts Fresher with excellent communication skills are most welcomed. Perks and benefits Both side cab + INcentives
Posted 1 week ago
0.0 - 5.0 years
2 - 5 Lacs
Noida
Work from Office
HIRING FOR TELEPERFORMANCE LOGISTIC VOICE CUSTOMER SERVICE SAL FROM 30K TO 38K IN-HAND DEPENDING ON EXP AND EDU GRAD FRESHER/ UG EXP CAN APPLY, NOIDA LOCATION CALL/WHATSAPP Sugandh 9910813775 Yash 9911862220 Pankhuri 9811395870 Vishal 9811395907 Required Candidate profile BEST SALARY IN THE MARKET FINE WITH 24x7 SHIFTS LOOKING FOR CANDS HAVING GOOD COMMS SKILLS, VIRTUAL INTERVIEWS BOTH SIDE CAB GREAT GROWTH OPPORTUNITES SHARE REFRENCES @ HR@HEAD-HUNTERS.IN Perks and benefits MEDICAL INS BENEFITS EMPLOYEE CENTRIC CULTURE
Posted 1 week ago
0.0 - 5.0 years
0 - 3 Lacs
Mumbai, Thane, Mumbai (All Areas)
Work from Office
Customer Support Associate Have to resolve customers query over Call & Chat. 5 Days working & 2 week offs 9 hour of the day, 8 hrs. work and 1 hour break Salary upto 35k for exp candidate fromInternational BPO Should be flexible in 24*7 shifts. Required Candidate profile - 1 year International Voice Process exp mandatory - Graduate / Undergraduate. - Should have good communication skills. - Immediate Joiner -Banking, Healthcare International BPO exp can apply
Posted 1 week ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
5+ years of proven experience in Government and Private Institutional Sales Knowledge of Corporate CSR spending and successful handling of government tenders.
Posted 1 week ago
0.0 - 5.0 years
2 - 4 Lacs
Mohali, Chandigarh, Zirakpur
Work from Office
Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints * Provide appropriate solutions and alternatives. 5.5 days working with cab services Contact- HR Abhishek @9639871135 Required Candidate profile WORK FROM OFFICE Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview Perks and benefits 5.5 days working GREAT Incentives Cab Facility
Posted 1 week ago
0.0 - 3.0 years
2 - 2 Lacs
Bangalore/Bengaluru
Work from Office
Freshers & Experienced Ct: 6364907001 / WhatsApp cv 9620551244 Ecommerce BPO Voice Process Any graduates / Good communication in English & Hindi Just 2 rounds of Interview Day shift CTC: 18K TO 28K Required Candidate profile Direct Walk In for Freshers and Experienced Any graduates /12th pass with good communication in English & Hindi CTC:18K to 25K To schedule an interview ring 6364907001/ WhatsApp cv 9620551244 Perks and benefits Salary+ Quarterly Bonus
Posted 1 week ago
0.0 - 4.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greetings from The Job Factory !! Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams For More Details Call : PAVITHRA @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in Job Responsibilities / Authorities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile • Prior international BPO work experience preferred • Freshers acceptable Personal Attributes • Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focused • Results driven • High standards of Integrity • Attention to detail For More Details Call : PAVITHRA @9538878908 (call or whats app) Email id : pavithrat@thejobfactory.co.in
Posted 1 week ago
0.0 - 5.0 years
3 - 4 Lacs
Bengaluru
Work from Office
**"Looking for Call Center Jobs? JobShop Has Multiple Openings!** - Get placed at top BPOs in Bangalore with a single application. Start earning quickly with the best companies in the city. - JobShop has the perfect role for freshers and experienced candidates alike! Job Details: Role: Customer Support International Voice Process Location: [Only Bangalore] Experience: Freshers & Experienced candidates welcome Shift: Night Shift (includes night shift allowance) Salary & Benefits: Freshers: 22,000/month + 4,400 Night Shift Allowance + Lucrative Incentives Experienced: 25,000/month + 4,400 Night Shift Allowance + Performance-Based Incentives Additional Perks: One-Way Cab Provided for Easy Commute Attractive Incentives Based on Performance Joining Bonus Get rewarded after completing 3 months! Growth Opportunities within the organization Work in a Dynamic, Supportive, and Fun Environment! Who Can Apply? Excellent Communication Skills in English Freshers & Experienced Candidates (Customer Support/International Process Experience Preferred) Willing to Work in Night Shifts Customer-Oriented with a Problem-Solving Attitude Why Join Alorica? Competitive Salary & Perks Performance-Based Growth Opportunities Work with a Leading Global Brand Friendly & Professional Work Culture Limited Openings Available! Don't Miss This Opportunity! Apply Now & Kickstart Your Career with Alorica! For More Details Call HR Kulsum-7026022000 / 9964080000 or visit jobshop.ai to explore other open positions with us ****PLEASE DO REFER YOUR FRIENDS****
Posted 1 week ago
0.0 - 5.0 years
2 - 3 Lacs
Thane, Pune, Vadodara
Work from Office
Hiring for Customer Support Executive for MNC Fresher & Experienced both can apply. Good Communication skills Required. Need to solve customer quires and convert the lead Ready to work in rotational shifts. Looking for immediate joiners.
Posted 1 week ago
0.0 - 5.0 years
0 - 1 Lacs
Thane, Mumbai (All Areas)
Work from Office
Shifts: Rotational shift 2 Rotational off Job location: Airoli Salary: 18k - 25k Night shift allowance upto 3k Qualification: HSC/ grad freshers Age: upto 45 Rounds: HR/ swar/ ops Boundary Badlapur to sion GTB to panvel
Posted 1 week ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greetings from The Job Factory !! Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Job Responsibilities / Authorities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile • Prior international BPO work experience preferred • Freshers acceptable Personal Attributes • Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focused • Results driven • High standards of Integrity • Attention to detail For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Graduate freshers and Experienced post 3 months training it will be permanent work from home Freshers:24k Experienced:34k Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO industry or related field (education/CSR). Excellent communication skills in English language (written & spoken). Ability to work on rotational shifts including night shifts. Strong problem-solving skills with attention to detail. Willingness to learn new processes quickly. call Ishitha@7829423175 call harshitha@7848820045 call manish@7848820049 call pooja@9886112704
Posted 1 week ago
0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job Role: We are seeking enthusiastic and motivated individuals to join our team as Amazon International Voice Process Associates at Alorica. As a part of the customer service team, you will be the voice behind the Amazon brand, providing exceptional service to customers across various platforms. The role involves handling inbound calls, resolving queries, and delivering an outstanding customer experience. Shift Timing: This is a 24/7 voice process role, so candidates must be open to working in rotational shifts, including night shifts. Qualification: 10th or Any Graduate Salary: Fresher 18 to 22 Take Home+ Incentives Experience 25 to 30 Take Home+ Incentives Benefits: Night Shift Allowance One way cab ( Travel Allowance ) etc For More Details Please Call Bhuvana-7406034000 / 9964080000 or visit jobshop.ai to explore other open positions with us
Posted 1 week ago
2.0 - 3.0 years
4 - 5 Lacs
Thiruvananthapuram
Work from Office
Vacancy: Manager- Fundraising / Fundraising Executive at TIPS - Pallium India | Pallium India Published on: July 17, 2015 Trivandrum Institute of Palliative Sciences (TIPS), an organ of Pallium India, invites applications for the post of Manager Fundraising / Fundraising Executive. Role: * Mobilise individuals & institutions to contribute resources (financial, material, others) in support of the organisation s objectives. This is to be done by effectively inspiring new supporters to raise money, while maintaining and developing relationships with existing supporters. * Analyse data and locate trends in resource development and accordingly evolve plans to improve donor servicing, operations and fund raising. Responsibilities: * Organizing traditional activities * Raising awareness about the organization and its work at local and national levels * Overseeing corporate fund raising (CSR) * Managing and updating databases to record donor contact and preference information * Making risk analyses and balancing time-cost ratios to focus effort on the most appropriate fundraising activities * Effectively organise fund raising events in different areas Qualifications: * Bachelor s degree required and management experience a plus * 2-3 years of experience of working in an NGO or demonstrated familiarity with sustainability issues * Proven track record in fund raising or business development * Excellent strategic thinker, bridging environment and development challenges with business and government imperatives * Strong and proven business acumen * Outstanding communication skills * Proven relationship building skills. Proficiency in MS-Office required * A committed team player and an ability to prioritize and deliver on commitments * Proven ability to work effectively both independently and in a team-based environment
Posted 2 weeks ago
4.0 - 6.0 years
6 - 8 Lacs
Bengaluru
Work from Office
Position: Consultant Location: Bengaluru About Sattva We Partner to deliver social impact at scale Sattva Consulting is a global impact consulting firm from India. Since 2009 we have been engaging with communities, business and government to achieve societal impact at scale. We believe that Civil society, Business and Government all have a critical role to play in building an equitable and sustainable world, and we actively partner with all stakeholders to enable impact through our advisory orchestration services, knowledge and data platforms which we have built as public goods for the ecosystem and collaborative solutions and partnerships. Our teams are based in India, Singapore, Denmark and UK, but as a global organization our work has spanned 25 countries and 5 continents. For more information, please visit: www.sattva.co.in About the Team Our Corporate Advisory team s core objective is to be strategic advisors in solving social problems; so as to together achieve orbit shifting impact. Our focus is on enabling holistic organisation and ecosystem transformation by rigorously solving problems, formulating strategic solutions which are logically sound and effective on the ground and ensuring all stakeholders are effectively engaged and their interests are covered. Our expertise and work with Corporates in CSR covers: CSR Strategy, flagship programme design, impact communication and building CSR brand. Impact Portfolio Advisory - CSR compliance, portfolio strategy and governance, social audit, programme monitoring and impact measurement. End-to-end programme management through implementation support, strategic advisory and in house tools. The Opportunity The Consultant will be an integral part of a team that works on designing and building solutions that address our CSR customer needs and create measurable social impact. In this role, you will be a part of the team that works with the corporate sector in India building our work in social impact consulting. You will get to be a part of our business development conversations in the ecosystem and also get to work on select projects by working hand in hand with the team in problem-solving, working with multiple stakeholders, and building rapport with the middle and senior management of our CSR clients. The exposure and work will cut across all thematic areas that corporates work on. Key Responsibilities At Sattva we believe in outcome-orientation in everything we do. The key responsibilities for this role include: Understanding a potential client s requirements for social impact and being able to translate that into proposals showcasing structured thinking. Solving simple problems or parts of complex problems by having an understanding of the basic problem-solving framework Conducting research as required to arrive at the insights needed to solve the problem or to spot potential opportunities for social impact. Engage with stakeholders proactively with effective communication and build on the engagement to build a long term sustainable relationship. Supporting the team in ideating on growth in the sector. Go beyond own deliverables to support others in the team including the marketing team or the larger organization where required Work smoothly with peers and managers and is able to receive constructive feedback well Contribute to the creation of proposals Deliver high-quality documents consistently and work with the team to ensure timely delivery of project deliverables Support in the documentation of learnings and potentially the creation of reusable knowledge from the project The Ideal Candidate At Sattva, our goal is to realize the impact on the ground and to drive a collective win by engaging with multiple stakeholders. We are looking for individuals who align with our mission of alleviating poverty in our lifetime and have the following profile: 4-6 years of experience in consulting, project management and complex operations, stakeholder management in corporate, social enterprises, consulting firms, or global foundations Efficient in multitasking, time and quality management, ensuring timely delivery of high-quality work that exceeds client expectations. Strong written and verbal communication skills, crafting clear documents and impactful presentations for effective team and client communication. Proficient in collecting, analyzing, researching and presenting data using various tools and methodologies to facilitate decision-making and convey insights effectively. Skillfully cultivates and maintains positive relationships with clients, understanding their needs and delivering high-quality service and support. Fosters teamwork and open communication, encouraging knowledge-sharing and effective delegation to optimize productivity and achieve project goals Designs and implements effective frameworks to assess program impact and inform decision-making. Proficient understanding and application of corporate social responsibility regulations and legal frameworks. Ability to: a. navigate technology platforms for program management b. Demonstrate know how of performance marketing, communications and outreach, is a plus. Why Sattva? Its not about us really- Because IMPACT is everybody s business. Create Impact: Make an impact with the work you do and solutions you design Work Environment: Thrive in a diverse, inclusive and collaborative environment Learn & Grow: Challenge yourself to learn, grow and deliver the best you can Future Ready: Work on critical issues of today that will affect our collective tomorrow At Sattva, we also provide additional support for limitations related to physical or mental disabilities. If you need reasonable additional support to apply for a position or participate in the interview process, please write to us at [email protected] We cultivate a supportive and inclusive work environment for all our employees and reinforce diversity in our workplace. All applications regardless of race, religion, caste, color, place of origin, gender, sexuality, disability and age will be welcome and will be fairly evaluated as per the requirements of the role. No. of Open positions: 1
Posted 2 weeks ago
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