To schedule your interview for Gurugram and Noida-based MNC, call now: Ritika:- 9118020369 In case you are not able to connect WhatsApp your resume @9118020369//hrritika12i@gmail.com Direct interview with the company's HR No placement charge Required profile:- *Grad/UG *Fresher/Experienced (if exp, then must have relevant exp docs) *24x7 shifts/ Cabs in odd hours *Immediate joiners *Salary:- 3.30 lpa - 5.80 lpa (20500-40257) in hand *Excellent communication in English required Other benefits:- PF//ESIC//TA//PLI//Appraisals//Medical insurance//Cabs

SUMMARY Job Role:Process Associate Blended (Voice + Non-Voice) Support Job Location: Kolkata (Work from Office) Salary:Fixed 3.6 LPA CTC + Performance Incentives Education:Any Undergraduate / Graduate Experience:0 3 Years Shifts:Rotational Shifts (Comfortable with night shifts) Key Responsibilities: * Handle **inbound & outbound calls** and non-voice communication with international customers * Assist customers with queries and concerns efficiently * Promote and sell products and promotional offers * Deliver accurate information and ensure customer satisfaction * Maintain professionalism and strong **convincing skills** Requirements Candidate Requirements: * **Excellent English communication** skills (reading, writing, speaking) * Smart, confident, and persuasive personality * Willingness to work in **rotational shifts** * **Freshers and experienced (0 3 years)** candidates are welcome * Immediate joiners preferred Benefits Benefits: * **Fixed Salary 3.6 LPA CTC** * **Direct company payroll** * **PF + ESI + Attractive Incentives** * Job security and structured career growth * Work with a prestigious international brand

Greetings for The Job Factory !!!! Job description: Job Title: Team Lead / Team Manager Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Minimum 1 yrs of International voice TL Experience on paper is mandatory For More Details Call : HR Smitha @ 9880964847 (Call or whatsapp ) Email ID : smitha@thejobfactory.co.in Job Summary: We are looking for an experienced Team Lead/Team Manager to oversee a Voice Process in a BPO operations environment. The ideal candidate should have a strong background in managing customer service teams, driving operational KPIs, and ensuring an excellent customer experience. Key Responsibilities: Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance. Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution). Quality & Compliance: Ensure adherence to industry regulations and maintain compliance with company policies. Process Improvement: Identify gaps, implement process improvements, and enhance operational efficiency. Coaching & Development: Conduct regular coaching sessions, feedback discussions, and performance evaluations. Escalation Handling: Address customer complaints effectively and support agents in resolving complex queries. Key Requirements: Experience: Minimum 1 year of experience as a Team Lead handling in a BPO environment. Industry Knowledge: Strong understanding of customer service KPI. Leadership Skills: Ability to motivate, guide, and manage a team to achieve operational goals. Communication Skills: Excellent verbal and written English communication skills. Flexibility: Willing to work in rotational shifts and rotational week-offs. Immediate Joiners Preferred Regards, Smitha HR TEAM

Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For More Details Call : HR Rahul@ 9900348707 (Call or whatsapp ) Email ID : rahuls@thejobfactory.co.in Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details Call : HR Rahul@ 9900348707 (Call or whatsapp ) Email ID : rahuls@thejobfactory.co.in

Greetings from The Job factory !!! Job Description: International Voice Process Executive !! Excellent verbal communication skills in English is required !!! Apply now !!!!! For More Details Call : HR Rahul@ 9900348707 (Call or whatsapp ) Email ID : rahuls@thejobfactory.co.in Role and Responsibilities: - Provide top-notch customer support and resolve customer queries via international voice process - Handle customer complaints and issues with high energy and proactive approach - Work in 24x7 US shifts and demonstrate flexibility - Excellent spoken English and customer service skills required - Responsibilities may include : - Customer Support: Respond to customer inquiries, resolve issues, and provide solutions - Issue Resolution: Address and resolve customer complaints in a timely and professional manner - Communication: Utilize excellent communication skills to interact with customers Preferred Candidate Profile: - min 2 years years of experience in customer support or international voice process - Excellent English communication skills and customer service expertise - Ability to work in shifts, including night shifts - Strong problem-solving and analytical skills - Preferred qualifications : - Education: Undergraduate / graduate degree - Skills: Excellent English communication, customer service, and problem-solving skills Salary and Benefits: Competitive salary package with a maximum annual compensation of 30% hike on current salary . Performance-based incentives and bonuses. Comprehensive training and development programs to enhance skills and career growth opportunities. Health insurance coverage and other employee benefits. Rotational shift schedule with rotational weekly offs to accommodate work-life balance. Apply now !!!!! For More Details Call : HR Rahul@ 9900348707 (Call or whatsapp ) Email ID : rahuls@thejobfactory.co.in

Captive Unit Customer Service - Voice Process - Gurgaon Location Excellent Communication (Versant Round) 24*7 Shifts AGE LIMIT - 30 yrs MAX Salary Max 4.50 Lacs (Take Home - 33k) Share resume at mohan@marvelplacements.com or Call @ 9958521703 Required Candidate profile Captive Unit Customer Service - Voice Process - Gurgaon Location AGE LIMIT - 30 yrs MAX Share resume at mohan@marvelplacements.com or Call @ 9958521703

Captive Unit Customer Service - Voice Process - Gurgaon Location Excellent Communication (Versant Round) 24*7 Shifts AGE LIMIT - 30 yrs MAX Salary Max 4.50 Lacs (Take Home - 33k) Share resume at mohan@marvelplacements.com or Call @ 9958521703 Required Candidate profile Captive Unit Customer Service - Voice Process - Gurgaon Location AGE LIMIT - 30 yrs MAX Share resume at mohan@marvelplacements.com or Call @ 9958521703

Responsibilities: 1. Respond to customer inquiries via phone, email, chat, or social media promptly and professionally 2. Ensure a high level of customer satisfaction through excellent service. 3. Stay up-to-date with product knowledge to provide accurate information and assistance to customers. Proficient in Vietnamese- B2 level Certified Empathy & Patience Attention to Details Teamwork & Professionalism

Greetings from The Job Factory !!! Hiring for TOP MNC Companies for Non voice/ Immediate joining- For More Details Call : HR Swathi @ 9538878907 (Call or whatsapp ) Email ID : Swathi@thejobfactory.co.in Requirements: Should have min 6 months of experience in any BPO process. Any Graduate or under Graduates can apply. Should have Good communication skills. Should be Fluent in English, good typing skills Typing Speed-30 WPM & Accuracy- 90%. Job Details: Salary up to 5 LPA Work From Office Walk in Interview Immediate joiners preferable Rotational ay Shifts Work Location: Bangalore For More Details Call : HR Swathi @ 9538878907 (Call or whatsapp ) Email ID : Swathi@thejobfactory.co.in

Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints through chat/ calls. * Provide appropriate solutions and alternatives. 5 days working with cab services Call/ WhatsApp - HR Suman @ 9568899306 . Required Candidate profile Candidate must be comfortable for WORK FROM OFFICE @Mohali Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts Immediate joiners only FACE 2 FACE round of interview .

Location:- Vijay Sau Towers, opp. Croma, Vivek Nagar, Kukatpally, Department:- Customer Support Executive Qualification :- graduate degree is preferred Work From Office Salary :- 15,000 To 18,000 Preferred candidate profile Any Graduate degree is preferred Basic computer knowledge Ability to work in a fast-paced Excellent communication in (English, Kannada, Hindi) Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Neha - 9168991284

Qualification: HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile : HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Rounds of Interviews: HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Kunal:- 9822381876

Assisting customers with their general and technical queries. Freshers /experienced both can apply. 5 days working, great incentives, relocation Bonus, hotel, ticket. English comms should be excellent. Job location - Jaipur & Gurgaon(apply and Refer) Perks and benefits Incentives in dollars, Relocation Bonus 10k,ticket

Hiring of US Software Company Technical Support and Retention customer service process Voice Process Graduates fresher/Candidates with Technical Experience can apply Highly recommended (BCA, MCA, B.Tech) Both side cabs REFRENCES ARE HIGHLY VALUABLE, Required Candidate profile Call/WhatsApp Faiza - 9811225245 Gurpreet 9811395366 Sahib 8448577782 Mankirat 9811395705 SHARE YOUR PROFILE - hr@head-hunters.in Perks and benefits Both Way Cabs Lucrative Incentives

Role & responsibilities * 5+ years experience in managing corporate employee engagement programs or community involvement initiatives * Proven experience in building best-in-class programs; deep knowledge of the latest social impact and employee engagement trends * Management experience * Outstanding interpersonal skills and ability to excel as a team * Ability to effectively interface at the senior executive level * Commitment to quality work with strong attention to detail Preferred candidate profile Should have hands on exp.on below skill CSR Social Impact Volunteer Management Presentation/Public Speaking

About the Role As Community Manager you are responsible for coordinating all corporate volunteering activities at all Swiss Re locations in Asia, supporting the management of our global volunteering programs and ensuring engaging communication to our internal and external communities in Asia and globally. Key responsibilities include: Corporate Volunteering (80%) Own the employee volunteering target for the Swiss Re APAC region in line with Foundations global strategy Lead & manage Foundations key volunteering programs - Charity of the Year (COTY) and Community Days for the region. Coordinate and guide local philanthropy/CSR committees across the APAC region, including Australia, China (Beijing & Shanghai), Hong Kong, India (Bangalore, Hyderabad & Mumbai), Japan, Korea, Malaysia, and Singapore. Lead the local philanthropy committee in Swiss Re India Lead & deliver the India chapter of our flagship social entrepreneurship program, Shine . Be a part of core team of Swiss Re Indias CSR committee, that manages the CSR strategy and implementation of regulatory CSR mandate projects. Manage APAC budget jointly with the VP Corporate Volunteering. Responsible for all APAC invoices and contract agreements for Swiss Re Foundation. Support the VP Global Corporate Volunteering and the VP Global Shine in managing the global volunteering programs Be a key member of the Corporate Volunteering team, leading global ad-hoc projects and contributing with ideas & best practices for enhancement of our programs. Communications (20%) Act as lead content writer to generate attractive stories on Swiss Re Foundations efforts globally, in close collaboration with the Foundation project managers. Responsible for managing selected Swiss Re Foundation communication channels (e.g. internal SharePoint online website; global external website; Viva Engage) with up-to-date content. Support development and ongoing updating of internal and external communications plan About you Minimum work experience of 7+ years in a corporate setting. Passionate about people & planet. Competence and track record in management of corporate volunteering programs and community engagement; participation in Swiss Res Shine program a plus Proven communication skills (e.g. production of reports, newsletters, blogs, presentations etc.), passionate storyteller Knowledge and understanding of communications practices, tools and techniques in social media. (e.g. Viva Engage, LinkedIn, SharePoint online) Established network with stakeholders in the social sector such as entrepreneurs, foundations and non-governmental organisations in India & APAC preferred. High energy with proven organization and project management skills and being able to work independently. Ability to collaborate & build relationships across cultures, organizations & hierarchies. Self-motivated, enthusiastic teammate with a strong can-do mentality Detail orientated with the ability to prioritize multiple requests and deadlines.

Create and check specialist invoices on Netsuite and the Intranet Create and upload payment files to the bank for the specialists Proactively investigate bank queries when processing payments Respond to internal tickets regarding specialist payment queries with a target deadline Liaise with operational teams and specialists in resolving queries Communicate and update the specialist payment status internally Month end invoice checking and reconciliations Accounts Payables related duties Update the Cash Flow daily and assist with bank reconciliations Check expense reports with receipts and ensure the expenses are accurately submitted by employees via Netsuite Process the staff expense payment run Manage the shared mailbox and ensure all emails are answered promptly and professionally Check and bill purchase orders for the vendor payment run Assist management with preparation of month-end reporting and audit files General Duties Fully understand and explain details of the company s expense policy Communicate professionally with responsible parties on necessary banking compliance requests Ensure accurately and efficiently Spot irregular transactions and appropriately flag them to management Ad hoc supporting work on Accounts Payable as assigned by management Qualifications Preferred skills and requirements Bachelor s degree and above preferable, Finance or accounting related Strong communicator in English; very good command of spoken and written English Excel competence Comfortable in picking up a variety of systems quickly and working with bank systems Able to multiple-task and a keen eye for detail Be target driven with a can-do attitude A hard worker who is motivated to take ownership of the role The ability to work independently and self-motive Proactive member of the team, fit into team well, demonstrates strong governance understanding

. We are hiring for freshers and experienced Customer Care Executive for Day shift. Language- Hindi & English Salary 13k to 18k In hand for Graduates Handling customers queries on Call Call Maheshwari 6357012599 TO APPLY. . . Required Candidate profile . Good in English Communication Candidates who can speak Hindi Fluently Graduation is Mandatory Immediate Joiners only. Call Maheshwari 6357012599 TO APPLY. .

Greetings from People Staffing Solutions We are hiring for International Voice Process Process type - Customer Service/TechnicalSupport. Work Location - Gurgaon Eligibility Must have good communication skills. Education - Grad/Undergrad both are eligible. Salary - Graduate Fresher - 25k inhand Salary - Experienced - Upto 33k inhand Must have minimum 1 Year expereince in International Customer Serive or technical support Must be okay with night shifts Must be okay with rotational week-off Must be okay with Gurgaon location Cabs facilites in odd hours and other side shuttle and shuttle reimbursement For getting your interview schedule or more details, you can connect through call or WhatsApp with your HR Team on below mentioned numbers. HR Nikita - 9717377166; HR Yogita - 7827002178 HR Deeya - 8851628393; HR Ishika - 9267956220 HR Varun - 7428873390

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Work on a shifting schedule and during holidays as needed Work in office facility and at home Excellent English Communication Skills demonstrated by having a local Berlitz rating of B1T, or B2 and higher (For offshore resources) Experience in customer care, sales, tech support and/or similar accounts, required Experience in broadband and/or TV troubleshooting, recommended but not required Roles and Responsibilities: Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing. To perform assigned skill sets and its corresponding activities and tasks efficiently. To support & record a variety of customer service issues through telephone from customers. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client. To provide first-level troubleshooting on customer home broadband, tv, and phone setup and connectivity issues To provide recommendations to customers on new product, packages, upsells, and cross-sells that match the customer's lifestyle needs and generate additional revenues as a result To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues. To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management. To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities. Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Sustainability Footprint Management SFM Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary : We are looking for a highly skilled and detail-oriented SAP Sustainability Footprint Manager to oversee the implementation and management of SAP tools and solutions that track and reduce the company's environmental footprint. The ideal candidate will be responsible for leveraging SAP software to monitor and manage sustainability data, including carbon emissions, energy usage, water consumption, and waste. You will work closely with the IT department, sustainability team, and business units to integrate SAP sustainability solutions that align with our corporate sustainability goals. Roles & Responsibilities: Implement, configure, and manage SAP solutions (e.g., SAP Environment, Health, and Safety (EH&S), SAP S/4HANA Sustainability, SAP Green Ledger, etc.) to track and manage the company's sustainability footprint. Lead the setup and integration of SAP systems for carbon footprint calculation, energy tracking, waste management, and other sustainability metrics. Ensure data integrity and accuracy across sustainability systems integrated into SAP platforms. Configure SAP sustainability modules to collect and report data related to carbon emissions, energy use, water usage, waste, and other key environmental metrics. Prepare and deliver sustainability reports leveraging SAP tools to meet internal and external reporting requirements (e.g., GHG emissions reports, sustainability disclosures). Coordinate the extraction, validation, and analysis of data from SAP to provide insights into sustainability performanceWork with internal IT teams and external vendors to ensure SAP solutions are integrated with other business systems (e.g., procurement, supply chain, and production) for accurate sustainability data. Customize SAP systems to align with evolving sustainability reporting frameworks and environmental regulations. Sustainability Strategy Alignment:Collaborate with the sustainability team to align SAP sustainability solutions with corporate sustainability goals, including carbon reduction targets, resource optimization, and waste reduction initiatives Professional & Technical Skills: Proven experience with SAP configurations, integration, and customization for sustainability solutions. Strong understanding of sustainability reporting frameworks, including GHG Protocol, CDP, and GRI. Experience with data management, analysis, and reporting for sustainability metrics. Ability to communicate complex technical information to non-technical stakeholders. Strong project management skills, with experience leading cross-functional teams Additional Information: SAP certifications (e.g., SAP Certified Application Associate – SAP S/4HANA for Sustainability). Sustainability certifications such as LEED, ISO 14001, or GHG Protocol. Minimum 15years of regular education Qualification 15 years full time education

Greetings for The Job Factory !!!! Job Description: International Voice Process Executive !! Excellent verbal communication skills in English is required !!! Apply now !!!!! For More Details Call : HR Sameera @ 9900975043(Call or whatsapp ) Email ID : sameera@thejobfactory.co.in Excellent verbal communication skills in English. Ability to effectively navigate conversations and actively listen to customers' needs. Strong problem-solving abilities and a proactive approach to issue resolution. Ability to work in a rotational shift schedule, including weekends and holidays. Willingness to work from the office location in Bangalore. Prior experience in a customer service or call center role is advantageous but not mandatory for freshers. Salary and Benefits: Competitive salary package with a maximum annual compensation of 10 Lakhs per annum. Performance-based incentives and bonuses. Comprehensive training and development programs to enhance skills and career growth opportunities. Health insurance coverage and other employee benefits. Rotational shift schedule with rotational weekly offs to accommodate work-life balance. For More Details Call : HR Sameera @ 9900975043(Call or whatsapp ) Email ID : sameera@thejobfactory.co.in *****DO REFER YOUR FRIEND'S*****