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0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in
Posted 4 days ago
8.0 - 13.0 years
15 - 27 Lacs
Bengaluru
Work from Office
Job Title: Senior Medical Writer Regulatory Writing Education Requirements: MBBS / PhD / MDS / BDS / MPharm / PharmD/M.Sc/B.Pharma/B.Tech Location: Bangalore (Hybrid as applicable) Experience: 8 to12 years of experience in authoring clinical and regulatory documents supporting global filings, particularly CTD Module 2 and Module 5. Role Purpose: This role involves managing complex medical writing projects, reviewing regulatory deliverables, and mentoring junior writers. The position requires both strategic thinking and hands-on execution in support of global regulatory submissions. Key Responsibilities: Independently prepare and review regulatory documents such as clinical study reports (CSRs), protocols, investigator brochures (IBs), informed consent forms (ICFs), and CTD Modules (2.4, 2.5, 2.6, 2.7, 5.2). Apply lean authoring and structured content principles to regulatory documents. Coordinate cross-functional review meetings and finalize documents under tight timelines. Develop and maintain detailed project plans and task trackers. Drive consistency in content and messaging across document sets. Lead and facilitate document kick-off and consensus meetings. Mentor and manage junior writers; provide guidance on templates, standards, and expectations. Perform literature reviews, competitive intelligence, and regulatory research as needed. Actively contribute to departmental initiatives, process improvements, and knowledge sharing. Ensure full compliance with training, documentation, and submission standards. Required Skills & Competencies: Proven experience in authoring a broad range of clinical and regulatory documents for global filings. Strong grasp of regulatory expectations across US, EU, and other major markets. Ability to interpret data, build scientific arguments, and align with regulatory strategy. Expertise in managing cross-functional teams and stakeholder communications. Excellent time management, organizational, and interpersonal skills. Strong written communication and technical editing abilities. Minimum 2+ years of people management or mentoring experience. Strong customer focus and collaborative mindset. Ability to support multiple therapeutic areas and ensure business continuity. Technology Proficiency: Advanced MS Word skills (styles, templates, reference tools). Experience with document management systems and electronic review workflows. Familiarity with structured content authoring tools and add-ins. Adaptability to new tools, platforms, and digital collaboration environments. Scientific & Regulatory Knowledge: Deep understanding of the clinical development lifecycle from study design to submission. Ability to develop regulatory content based on scientific logic, data interpretation, and therapeutic knowledge—even in the absence of direct data. Up-to-date knowledge of global regulatory guidelines (e.g., ICH, FDA, EMA). Skilled in aligning messaging with clinical strategy and prior submissions. Capable of simplifying complex scientific data for regulatory communication.
Posted 4 days ago
0.0 - 2.0 years
1 - 3 Lacs
Pune
Work from Office
Position:- Marathi Hindi Bpo telecaller Voice Process Department:- Customer care, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary :- 10,700 + 1500 (bonus 3 month ) = 12,200 + Unlimited incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How To Apply..? Contact Information HR Name: Gaurav WhatsApp / Call: +91 77964 27055 Send your CV via WhatsApp or Call directly to schedule your interview.
Posted 4 days ago
2.0 - 6.0 years
0 Lacs
coimbatore, tamil nadu
On-site
As a Frontend Developer, you will be responsible for developing websites using [website] and demonstrating a solid understanding of its ecosystem. Your role will involve creating reusable components and frontend libraries that can be leveraged across various projects. You will be tasked with translating designs and wireframes into high-quality code while ensuring accessibility and optimizing performance for websites across different devices. Your skill set should include a strong grasp of HTML5, CSS3, and jQuery, along with proficiency in React, Next JS, Tailwind CSS, CSS/Sass, Typescript, Jest/Testing Library, and Cypress. Familiarity with modern front-end build tools like webpack and VITE JS, as well as concepts such as SSG, SSR, and CSR, will be advantageous. Experience with code versioning tools like GIT, TFS, and bug reporting is required for this role. In addition to technical skills, you should be able to collaborate with team members to understand functional requirements and create design documents for new features. Your responsibilities will also include bug fixing, maintenance, and participating in continuous integration releases. Participation in sprint planning and story elaboration sessions is essential, and you should be comfortable working independently in an Agile project environment. Experience with Test-Driven Development, integration testing, and Agile processes is preferred. You will be expected to review peers" code for standard and design adherence. Mandatory skills for this role include React, UI Development, JavaScript, HTML, and HTML5, with optional proficiency in J Query, JSON, Bootstrap, Typescript, Jasmine, and Karma.,
Posted 4 days ago
0.0 - 5.0 years
1 - 6 Lacs
Noida, Gwalior, Faridabad
Work from Office
HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE & NON VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9997196123 / 9147047909 /8882138273 Job Location - Gurgaon Interview Location:- Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements .
Posted 4 days ago
0.0 - 5.0 years
1 - 6 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL VOICE & NON VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9997196123 / 9147047909 /8882138273 Job Location - Gurgaon Interview Location:- Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements .
Posted 4 days ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
*"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Job description Hiring Now: Customer & Technical Support Executives International BPO Are you ready to elevate your career in customer or technical support with one of Bangalores leading BPO companies? Join us now and become part of a high-performing international support team! Open Roles: Customer Support Executive (Voice/Chat) Technical Support Executive (Voice/Chat) Work Locations: Choose your preferred location from top tech hubs in Bangalore: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Work Mode: Work from Office Shifts: Rotational Shifts (including night shifts) Eligibility & Requirements: Qualification: Graduate (mandatory) Experience: Freshers with excellent English can apply; prior BPO experience is a plus Communication: Excellent verbal and written communication in English is essential Skills: Problem-solving and active listening Technical troubleshooting (for tech support roles) Customer-centric approach Salary & Benefits: CTC: 5 6 LPA (Based on role, experience & interview performance) Additional Benefits: Performance-based Incentives Growth Opportunities & Internal Job Transfers Cab Facilities (as per company policy) Paid Training & Skill Development For More Details Call HR Sadaf-6362015960 / 9964080000 Or You Can Also visit jobshop.ai to explore other open positions with us
Posted 4 days ago
0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
HI Warm Greetings from Rivera Manpower Services, Join a premium international process and build a rewarding career in customer support. Hiring International Voice Process (Customer Support) Location: Bangalore CTC: Based on experience (up to 6.7 LPA) Call & Book Your Interview Slot: 7829336034 / 7829336202 / 9380300644 /8431721735 Eligibility: Graduates / Undergraduates Minimum 1 year of experience in international voice process (mandatory) Willing to work in US rotational shifts Immediate joiners or maximum 15 days notice period Roles & Responsibilities: Handle inbound and outbound voice calls for international customers Assist customers with queries, complaints, and service-related issues Provide accurate and timely resolutions ensuring a high level of customer satisfaction Maintain defined AHT (Average Handling Time) and meet quality benchmarks Document interactions and escalate complex issues where required Ensure adherence to SLA, CSAT, and compliance standards Communicate effectively with customers from a global client base
Posted 4 days ago
0.0 - 4.0 years
1 - 2 Lacs
Pune
Work from Office
Position:- Outbound Voice Process Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12200+Unlimited Incentive Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Us:- HR Rushikesh :- 9822961821
Posted 4 days ago
3.0 - 7.0 years
6 - 10 Lacs
Noida
Work from Office
Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Suggests work procedure and practice enhancements to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. Resolves telephone and chat inquiries quickly. Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. Investigates any issues raised by the client's employees related to incorrect payments/incorrect records. Provides information to employees and HR on matters pertaining to personnel forms and records. Initiates appropriate actions as required by HR or employee. Advises on benefit plan options. Performs other duties as assigned. Complies with all policies and standards.
Posted 4 days ago
3.0 - 8.0 years
4 - 8 Lacs
Mumbai
Work from Office
is one of India s most beloved children s magazines, known for its vibrant stories, illustrations, and educational content. In addition to the magazine, we offer a variety of children s books storybooks, activity books, and learning tools designed to encourage reading and imagination. We are now expanding our reach into government, municipal, and aided schools in Mumbai and are seeking experienced sales professionals with strong networks in the education sector. Role Overview: We are looking for a passionate and driven Government Sales Representative to lead, outreach and institutional book sales across government-run and aided schools in Mumbai. This role is ideal for someone with a proven track record in school-based sales and strong connections within the local government education system, including BMC and state education bodies. Key Responsibilities: School Outreach: Engage with government, municipal, and aided schools to promote Champak magazine subscriptions and books. Stakeholder Management: Build and maintain strong relationships with school principals, BMC education officers, zonal heads, and local education department officials. Sales Strategy: Achieve monthly and quarterly sales targets through institutional partnerships and bulk orders. Approvals & Documentation: Manage proposals, documentation, approvals, and follow-ups with government bodies and education offices. Events & Activations: Organize or participate in reading programs, book fairs, and awareness campaigns in schools. Market Intelligence: Monitor government initiatives and school-level needs to tailor offerings and identify opportunities. Reporting: Maintain detailed records of school visits, contacts, conversations, and conversions in sales tracking tools. Requirements: Experience: Minimum 3 years of experience in sales or institutional outreach, preferably in educational publishing, NGO/CSR school projects, or government education programs. Network: Strong existing connections with BMC schools, aided schools, and local education officers. Education: Graduate in Business, Education, or a related field. Skills: Excellent communication, negotiation, and presentation skills in English, Hindi, and Marathi. Mobility: Must be comfortable traveling across Mumbai for school visits and official meetings. Independence: Self-motivated, target-driven, and capable of handling government accounts with minimal supervision. Familiarity with BMC education system, government school tender processes, or public-private partnership models in education. Experience handling institutional book sales or school subscription programs. Subject line: Application Government Book Sales Representative Mumbai
Posted 4 days ago
1.0 - 5.0 years
1 - 4 Lacs
Noida
Work from Office
Keep track of assigned accounts to identify outstanding debts Negotiate payoff deadlines or payment plans Create trust relationships with creditors Update account status &database regularly Alert superiors of creditors unwilling or unable to work Required Candidate profile • Proven experience as debt collector / negotiator /debt settlement • Experience in working with targets and tight deadlines • Knowledge of relevant legal requirements – USA • Excellent communication
Posted 4 days ago
0.0 - 5.0 years
2 - 3 Lacs
Noida, Gurugram
Work from Office
HIRING FOR HRO B2B VOICE PROCESS GRAD/RESULT AWAITED FRESHER CAN APPLY SAL UP TO 3.5 LPA FIXED US SHIFTS, SAT/SUN OFF BOTH WAYS CAB VIRTUAL INTERVIEWS GGN/Noida CALL/WHATSAPP GARVIT 9811395422 FAIZA 9811225245 YASH 9911862220 GURPREET 9811395366 Required Candidate profile GREAT OPPORTUNITY TO KICK START YOUR CAREER. LOOKING FOR CANDIDATE WTH GOOD COMMS SKILLS GRADUATE FRESHER, 24X7 HOURS SHIFTS REFRENCES ARE HIGHLY VALUABLE,
Posted 5 days ago
1.0 - 5.0 years
2 - 3 Lacs
Chennai
Remote
Permanent Work from home, hindi & English is required. Minimum 1yr Exp with proper documents mandatory Excellent English with Hindi mandatory Salary Max 23k ctc111 Undergraduates can also apply Only experienced can apply 6 days working, Rotational shift Only Immediate joiners apply Must have system- corei5 7th gen or above,8 GB Ram ,Windows 10 or above Camera mandatory Internet speed- Min 20Mbps Headset- USB Headset with noise cancellation UPS - mandatory EDR Installation Mandatory
Posted 5 days ago
1.0 - 5.0 years
2 - 3 Lacs
Bengaluru
Remote
Permanent Work from home, hindi & English is required. Minimum 1yr Exp with proper documents mandatory Excellent English with Hindi mandatory Salary Max 23k ctc111 Undergraduates can also apply Only experienced can apply 6 days working, Rotational shift Only Immediate joiners apply Must have system- corei5 7th gen or above,8 GB Ram ,Windows 10 or above Camera mandatory Internet speed- Min 20Mbps Headset- USB Headset with noise cancellation UPS - mandatory EDR Installation Mandatory
Posted 5 days ago
1.0 - 5.0 years
2 - 3 Lacs
Kolkata
Remote
Permanent Work from home, hindi & English is required. Minimum 1yr Exp with proper documents mandatory Excellent English with Hindi mandatory Salary Max 23k ctc111 Undergraduates can also apply Only experienced can apply 6 days working, Rotational shift Only Immediate joiners apply Must have system- corei5 7th gen or above,8 GB Ram ,Windows 10 or above Camera mandatory Internet speed- Min 20Mbps Headset- USB Headset with noise cancellation UPS - mandatory EDR Installation Mandatory
Posted 5 days ago
1.0 - 5.0 years
2 - 3 Lacs
Pune
Remote
Permanent Work from home, hindi & English is required. Minimum 1yr Exp with proper documents mandatory Excellent English with Hindi mandatory Salary Max 23k ctc111 Undergraduates can also apply Only experienced can apply 6 days working, Rotational shift Only Immediate joiners apply Must have system- corei5 7th gen or above,8 GB Ram ,Windows 10 or above Camera mandatory Internet speed- Min 20Mbps Headset- USB Headset with noise cancellation UPS - mandatory EDR Installation Mandatory
Posted 5 days ago
0.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Greetings from THE JOB FACTORY !! Job Summary: We're looking for a skilled International Banking BPO Voice Process associate to handle customer inquiries and issues related to international banking services. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong understanding of banking processes. For More Details Call : HR Swathi @ 9538878907 (Call or whatsapp ) Email ID : swathi@thejobfactory.co.in Responsibilities: - Customer Service: Handle inbound and outbound calls from international customers, providing accurate and timely information to resolve queries and complaints. - Issue Resolution: Efficiently resolve customer issues and escalate unresolved problems to internal teams. - Record Keeping: Maintain accurate records of customer interactions and transactions. - Compliance: Adhere to company policies, procedures, and regulatory requirements related to international banking. - Team Collaboration: Work closely with team members to ensure high levels of customer satisfaction. Requirements: - Education: Bachelor's degree or Under Graduate - Experience: min 0 -5 years experience in a customer service role, preferably in banking or BPO. - Skills: - Excellent Communication: Strong verbal and written communication skills in English. - Problem-Solving: Ability to resolve complex customer issues efficiently. - Time Management: Ability to manage multiple customer interactions simultaneously. - Banking Knowledge: Good understanding of international banking regulations Salary and Benefits: - Salary: Industry-Leading Salary (Salary Negotiable) - Benefits: Performance-based incentives, health insurance, and allowances. For More Details Call : HR Swathi @ 9538878907 (Call or whatsapp ) Email ID : swathi@thejobfactory.co.in ****DO REFER YOUR FRIEND'S****
Posted 5 days ago
0.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Greeting From The Job Factory....! Golden opportunity for freshers and Experience Fresher salary upto 4 LPA For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduate fresher with good skills and fluency in English. Should be flexible with rotational shifts. 5 days of working 2 Days Off. For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in
Posted 5 days ago
0.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For more details Call : HR Prathiksha @ 9901192053 (call or whatsapp) Email id - prathikshathejobfactory@gmail.com Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in
Posted 5 days ago
1.0 - 10.0 years
2 - 8 Lacs
Thane, Maharashtra, India
Remote
We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morgan/ Barclays / Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 - 70,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221
Posted 5 days ago
0.0 - 3.0 years
2 - 3 Lacs
Bangalore/Bengaluru
Work from Office
Direct Walk In Freshers & Experienced Ct: 9916839275 or WhatsAPP cv 9620551244 Ecommerce BPO Voice Process Any graduates/ 12th pass with good communication in English & Hindi Just 2 rounds of Interview / HR & Ops round CTC: 18K to 30K Required Candidate profile Fresher Graduation with Good communication in English + Hindi and PUC with 1 year experience in BPO CTC : 18K to 30K Looking for immediate joiners
Posted 5 days ago
7.0 - 10.0 years
12 - 15 Lacs
Mumbai
Work from Office
Greetings from Sir Ness Wadia Foundation !!! We have an urgent requirement for the role of Program Manager with Sir Ness Wadia Foundation. Kindly send in your updated CV, if the below details suits your profile. Company Name: Sir Ness Wadia Foundation About Us: Established in 1969, Sir Ness Wadia Foundation is a registered non-profit organization, set up to work for the empowerment of the underprivileged sections of our society, established over half a century ago. It aims to fulfil their basic needs of health, education and livelihood, and strives to create empowered, self-sustainable communities. The Foundation provides hope, empowerment and an improved quality of life to less fortunate individuals. Through a long journey from its inception, SNWF has evolved into an organization of exceptional repute, providing incomparable services in the fields of education, health care, community development and relief & rehabilitation. Website: http://www.snwf.org/ Post: Program Manager Qualification: BSW or MSW (preferred) Experience: 7-10 years Job Location: Fort, Mumbai Job Description: Responsible for project conceptualization to complete the life cycle of projects in line with the organization's vision and mission aligned to the thrust areas. Conduct project site visits, interact with the partners and communities to measure the impact and identify gaps/issues to be addressed. Prepare consolidated monthly, quarterly, half yearly and annual reports on CSR projects activities and periodic presentation to senior management for review. Responsible for presentations to senior management for project approval, implementation plan, resource mobilization, execution & field work, monitoring progress, day to day management of CSR processes and programs, data analysis of the accomplished as well as on-going projects, preparing reports. Conducted surveys in the local villages/communities and identified their needs in education, health, sanitation and employment skills Liasoning with Government Department & NGOs for implementing schemes & projects, also with community leaders like Sarpanchs, Panchayat Members, Local Bodies & Community people. Handling independent skill development projects for community youths & women for mainstreaming them in society. Evaluating the project proposals received from NGOs and inquiring about the project by being on the ground. Coordinate with NGOs / Other organizations in executing CSR programs as well as conducting periodic program reviews to assess outcomes and effectiveness. Monitoring spends to deliver required results in line with planned objectives and connect with finance for timely funds release to NGO s for timely completion of projects.
Posted 5 days ago
0.0 - 5.0 years
2 - 3 Lacs
Lucknow
Work from Office
To Apply, Fill the CSR International Voice & Chat Support - https://forms.gle/QtJWjfB3KXgJMfNx9 English Communication is preffered Educational Qualification - Graduation Experience Required - Fresher / Domestic/International BPO Work Location - Lucknow Uttar Pradesh Work From Office- Work From office Working Days: 5 Days Working Interview Mode: Walk-In *Locations: Gomti Nagar, Lucknow Uttar Pradesh U.P *Processes: *International Voice Support *International Chat Support *Domestic voice (Candidates can be considered for either or both, based on skills and requirement) *Eligibility Criteria:* *Graduate Freshers & Experienced* Welcome *Candidates with prior BPO/customer service experience are also encouraged to apply *Fluent English Communication* *Mandatory* *Salary Details:* * *Up to 23,000 per month ( Based on Your skills ) Additional Benefits: *Travel allowance provided * Cab facility available for female employees in odd hours * Opportunity to work with a global customer service leader * Professional work environment with growth opportunities Walk-In Interview Details: The details will be shared after successfull screening of the candidate. Timings: 11 am to 2 pm What You Bring to the Role With 6 months or more customer service experience is preferred but Freshers are also welcome to apply Graduate Any Stream Experience in the Travel and Hospitality sector is a plus Great written communication skills including grammar and spelling Computer savvy Flexibility to work in a 24/7 environment What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services to customers through effective communication skills. Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile Experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management. Bachelor's degree in Any Specialization Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.
Posted 6 days ago
1.0 - 6.0 years
3 - 4 Lacs
Mumbai Suburban, Thane, Mumbai (All Areas)
Work from Office
CSR International Process (Voice Chat & Blended Process) EasyJet | Airbnb | PayPal | FIS | JP | NRE To Apply, its required to submit the Google Application Form (Dont Skip Its Mandatory) : https://forms.gle/krZV2DcPAyJ1687D9 *Locations:* Malad & Thane *Processes:* Voice, Chat & Blended (Majorly Voice) *Process Names:* EasyJet | Airbnb | PayPal | FIS | JP | NRE (Kindly note there are more processes apart from these) Jop Openings For Companies: Teleperformance, Tech Mahindra, Concentrix, Eclerx ) *Eligibility Criteria:* *Graduate Freshers & Experienced* Welcome *Undergraduates* Must have minimum *6 months of BPO experience* *Fluent English Communication* *Mandatory* *Salary Details:* * *International Process:* 25,000 35,000 English Communication is must Educational Qualification - Graduation - Freshers Welcome ( Good English is must) Experience Required - International BPO Preferred Work Location - Malad & Thane (Mumbai Locations) Work From Office - In office Mode Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services to customers through effective communication skills. Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-5 years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management. Bachelor's degree in Any Specialization Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.
Posted 6 days ago
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