CSR - Customer Service Representative

Job Description

We are hiring energetic and enthusiastic professionals for our International Voice Process (English) team. This is an exciting opportunity for individuals who are passionate about communication and customer service. Join our dynamic team and grow your career in a global work environment. Responsibilities: Handle inbound and outbound calls for international customers (US-based). Communicate clearly and effectively in English to resolve customer queries. Provide excellent customer service and support with a problem-solving mindset. Update customer information accurately in the system. Meet performance metrics and adhere to quality standards. Requirements: Excellent verbal communication skills in English. Ability to work in a night shift (7:30 PM – 4:30 AM IST). Fresher graduates are welcome to apply. Minimum 1 year of experience in a voice process (preferred). Strong interpersonal skills and a customer-centric attitude. Basic computer knowledge and typing skills. Perks and Benefits: Competitive salary and performance-based incentives. Night shift allowance. Opportunity to work with a global clientele. Friendly and supportive work environment. Training and career development programs. Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Schedule: Evening shift Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Education: Higher Secondary(12th Pass) (Required) Location: Ghansoli, Navi Mumbai, Maharashtra (Required) Shift availability: Night Shift (Required) Work Location: In person Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Schedule: Evening shift Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Language: English (Required) Hindi (Preferred) Work Location: In person