CSR (AI Healthcare Representative)

As a Customer Support Representative (CSR) at our company, you play a crucial role in bridging our technology and its users, particularly doctors and patients. Your primary responsibility will be to provide hands-on support, ensuring seamless navigation and utilization of our AI diagnostic tools. This position is perfect for fresh graduates seeking to make a meaningful impact in the healthcare sector. Key Responsibilities: - Assist patients and healthcare professionals in using our AI diagnostic applications, ensuring a smooth user experience. - Conduct on-site or virtual training sessions for doctors, nurses, and other healthcare staff on integrating and utilizing our technology effectively. - Provide real-time support and troubleshooting for any issues encountered by users. - Gather feedback from users to enhance the application's functionality and user experience. - Maintain detailed records of user interactions, problems faced, and solutions provided. - Keep abreast of product updates and features to provide accurate information and support. Requirements: - Possess a strong command of English and the local language(s) with excellent communication skills to interact effectively with patients and healthcare professionals. - Demonstrate proficient typing skills on both mobile devices and computers. - Ability to explain complex information clearly to non-technical users. - Have a high level of empathy and patience to assist users with varying tech-savviness levels. - Educational background in any field; fresh graduates are encouraged to apply. - Genuine interest in healthcare technology and enhancing patient care through innovation. - Be flexible and adaptable to work in fast-paced environments. - Willingness to travel within the region to offer in-person support as necessary. In addition to the role specifics, you will be expected to work full-time as a fresher with a willingness to work evening shifts. Proficiency in English is required, and you must be prepared to travel up to 50% of the time. The work location will be in person. (Note: The additional details of the company were not provided in the job description.),