CSM/KAM SMB

Job Description :

The Customer Success team at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers.Responsibilities: . Engage and individually manage a large volume portfolios . Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation . Oversee the successful implementation/configuration of LeadSquared's product suite for each customer account. . Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe . Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action . Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)Qualifications: . Bachelor's Degree or equivalent work experience in the software industry . 1-2 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications . Extensive technical account management & customer engagement experience . Must have had hands on working knowledge of Implementation experience with any of the business applications . Excellent written & verbal communication skills . Experience working with senior executive level personnel in customer accounts.