Customer Success - Retention Specialist Suvit

3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Customer Retention Manager at Suvit Fintech Pvt. Ltd., you will play a crucial role in maintaining and exceeding an 80-85% retention and renewal rate for our innovative AI-powered accounting automation solutions. Your primary responsibility will be to nurture customer relationships, ensure adoption and satisfaction, and guide users to realize ongoing value from our platform. Your key responsibilities will include owning the customer lifecycle from onboarding to renewal, planning and implementing data-led churn reduction tactics, driving retention and renewal goals, identifying and resolving customer pain points, conducting regular check-ins and business reviews, collaborating with cross-functional teams, and developing customer success strategies aligned with business goals. To excel in this role, you should have at least 3 years of experience in Customer Success or Account Management within IT-Software Product Development, excellent communication skills, a proven track record of maintaining high retention and renewal rates, a strong understanding of customer success metrics, an analytical mindset, familiarity with CRM and CSM tools, and a basic technical understanding of SaaS products built with Node.js, React, MongoDB, and AI enhancements. Nice-to-have qualifications include experience in the accounting or fintech SaaS space, a technical background, and familiarity with AI-driven SaaS platforms. In return, we offer a competitive salary, performance bonuses, a collaborative and tech-driven work culture, and opportunities for career growth in a fast-scaling SaaS company.,

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