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Customer Success - Retention Specialist Suvit

3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Customer Retention Manager at Suvit Fintech Pvt. Ltd., you will play a crucial role in maintaining and exceeding an 80-85% retention and renewal rate for our innovative AI-powered accounting automation solutions. Your primary responsibility will be to nurture customer relationships, ensure adoption and satisfaction, and guide users to realize ongoing value from our platform. Your key responsibilities will include owning the customer lifecycle from onboarding to renewal, planning and implementing data-led churn reduction tactics, driving retention and renewal goals, identifying and resolving customer pain points, conducting regular check-ins and business reviews, collaborating with cross...

Posted 3 months ago

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