Servicenow Developer Peoplelogic Business Solutions

6.0 - 10.0 years

15 - 30 Lacs

bengaluru

Hybrid

Job Description: - CSM DEV: • Develop ServiceNow applications to meet business requirement • Extend out of the box Knowledge Management to bridge gaps and develop requested functionality • Create necessary components - templates, widgets, pages and portals - to meet the requested features, including responsive UI and UX • Create Scripted APIs to facilitate integration with other platforms • Develop supporting applications for Customer Service Management and Knowledge Management • Configure export sets and feeds to send data for reporting and analytics • Work closely with partners, QA and other stakeholders to mitigate risk and maintain momentum • Ability to debug and troubleshoot code issues using ServiceNow tools and logs. Other Skills: Strong analytical and problem-solving skills. Ability to debug complex issues and identify root causes. Excellent communication (written and verbal) and interpersonal skills Ability to work effectively in a team environment. Tools: JIRA/Confluence Telco industry background. Role & responsibilities Preferred candidate profile

Posted 1 week ago

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ServiceNow Tech Lead - CSM BCE Global Technology Centre

7.0 - 12.0 years

12 - 22 Lacs

bengaluru

Work from Office

About the role We are seeking a highly skilled and experienced Senior Tech Lead specializing in ServiceNow CSM Module. The ideal candidate will have over 7 years of experience in ServiceNow and 3 years in CSM modules for Case Management. Certified in ServiceNow, with a proven track record in leading teams, implementing CSM solutions, and optimizing case management processes to enhance customer service and operational efficiency. Key Responsibilities Team Leadership : Lead and mentor a team of CSM professionals, providing guidance and support to ensure successful project delivery and professional growth. Case Management : Oversee the design and implementation of case management workflows, ensuring efficient issue resolution and incident tracking. Knowledge Management : Develop and maintain comprehensive knowledge bases to support self-service and improve customer support efficiency. Surveys : Design, deploy, and analyze customer feedback surveys to track satisfaction and drive continuous improvement. Omni-Channel : Integrate and manage multiple communication channels (e.g., email, chat, phone) to create a seamless and consistent customer experience across all touchpoints. Customer Service Principles : Champion best practices and principles of customer service to enhance service quality and customer satisfaction. Customer Journey Mapping : Map and analyze customer journeys to identify pain points, enhance user experience, and implement improvements aligned with customer needs. Required Skills Experience : 8+ years in consulting, with a proven track record in implementing ServiceNow CSM solutions, focusing on case management, knowledge management, surveys, and omni-channel. Technical Expertise : Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, CSS, etc. Certifications : ServiceNow Certified System Administrator, CSM Implementor. Leadership Skills : Proven experience in leading and managing teams, with strong interpersonal and communication skills. Analytical Skills : Strong analytical and problem-solving skills, with the ability to identify and implement process improvements. Project Management : Experience in managing ITSM projects from inception to completion, ensuring timely delivery and quality outcomes. Education : Bachelor’s degree in computer science, Information Technology, or a related field; advanced degrees are a plus. Preferred Qualifications: ServiceNow Certification: ServiceNow Certified System Administrator or other relevant certifications. Process Improvement: Experience in process improvement methodologies such as Lean or Six Sigma. Integration Experience: Experience integrating ServiceNow with other enterprise systems.

Posted 2 weeks ago

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ServiceNow Lead Vasudha Business Solutions ( HR/ Recruitment Consultants)

6.0 - 10.0 years

0 Lacs

uttar pradesh

On-site

You are invited to join a reputed/MNC company located at Mohali & Noida as a ServiceNow Professional. With at least 6 years of experience as a ServiceNow developer, you will be responsible for working on various ServiceNow modules including the creation of Custom workspace, Custom service portal, Service Now Flow Designer, and ServiceNow UI Builder. Your role will involve integrating ServiceNow application(s) with third-party systems and applications through APIs. It would be beneficial if you have experience with UI Builder and creating Custom Components in the UI Builder for Workspace. Knowledge of Telecommunication modules such as TSOM and TSM is preferred. The ideal candidate should possess skills in AngularJS, ReactJS, HTML, CSS, and JavaScript. System integration experience using web services and technologies like XML, HTML, AJAX, CSS, HTTP, REST, and SOAP is essential. Working knowledge of the CSM Module and extending the ServiceNow schema to custom applications will be an advantage. Moreover, you should have experience in administering a ServiceNow instance, managing workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalogue items, and updates of existing solutions. If you meet these requirements and are looking for a challenging opportunity in the field of ServiceNow, we encourage you to apply for this position.,

Posted 1 month ago

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