1189 Csm Jobs - Page 9

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in ...

What will your role look like Collaborate effectively in a multinational environment, as the role involves cross-region collaboration with teams worldwide. Engage with and understand complex customer-specific business processes Develop and maintain custom solutions using ABAP and ABAP OO. Analyze and engage with complex, customer-specific business processes. Translate business requirements into technical solutions. Why you will love this role Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is...

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. We are looking for a Scrum Master/Business Analyst to join our Digital team. We are a bunch of engineers who are passionate about reliability, automation, and scalability in a cloud-native environment. We use an agile-based framework to execute our work, ensuring we are always focused on the most important and impactful needs of the business. We are relentless in automating manual, repetitive work so ...

You are an experienced ServiceNow Developer with 6-8 years of experience, looking to join our team located in NCR. Your expertise includes working with ITSM, CSM, HAM, and SMDB modules within the ServiceNow platform. You will be responsible for developing and customizing ServiceNow applications and modules, integrating various tools and functionalities, configuring Service Portal, Import Set Transform Maps, and UI Builder, as well as implementing and maintaining the Automated Test Framework (ATF). Your key responsibilities will involve enhancing system performance through catalog and monitoring tools, performing integrations using ServiceNow capabilities, and ensuring seamless functionality ...

*ServiceNow APM Expertise: Deep understanding of the APM (Application Portfolio Management) module, its functionalities, and how it integrates with the rest of the ServiceNow platform. *CMDB Knowledge: Strong understanding of CMDB principles, CI relationships, and how they apply to business applications and services within APM. *ServiceNow Scripting: Proficiency in JavaScript, Glide API, and other relevant scripting languages for customizing and extending APM functionalities. *Integration Skills: Expertise in integrating ServiceNow with other systems using REST/SOAP *APIs and other integration methods to gather data for APM. *ITBM/CSM Modules: Familiarity with other IT Business Management (I...

*Apply only if you are available for F2F round of interview on following dates - Bangalore - 5th September Pune - 13th September Role & responsibilities - Drive ServiceNow sales and pre-sales activities across ITSM, HRSD, ITOM, CSM, SPM, SecOps, and App Engine. Partner with the sales team to identify opportunities, qualify leads, and define winning strategies. Engage with clients to understand business needs, challenges, and pain points, and propose ServiceNow solutions accordingly. Deliver tailored product demonstrations, presentations, and proof-of-concepts. Lead RFP/RFI responses, solutioning, and proposal preparation in collaboration with technical architects. Support creation of busines...

Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, c...

Job Title Consultant/Senior Consultant Performance Improvement _ Contact Center Transformation (Voice & Digital CX) HR Band 4 Job Role Project Manager Opportunity This role will lead complex transformation programs for a global client portfolio, focused on contact center modernization, AI/GenAI enablement, and cloud migration. The candidate will drive end-to-end program delivery across multiple clusters, aligning with business and technology teams. Key Responsibilities • Lead cross-functional project teams across clusters: IVR Simplification, AI Agent Assist, Data & Reporting, and Cloud Contact Center Migration • Define project scope, timelines, budgets, and stakeholder roles across technolo...

Key Responsibilities Facilitate Agile ceremonies including sprint planning, daily standups, retrospectives, and backlog refinement sessions. Collaborate with product owners and business stakeholders to ensure clear requirements, prioritization, and sprint goals. Manage the end-to-end delivery of technical features, bug fixes, and enhancements across 30+ WordPress brand sites. Coordinate with engineering leads, designers, QA, SEO, and DevOps to track dependencies and resolve blockers. Maintain and groom the product backlog in Jira or similar tools, ensuring epics and stories are well-scoped and up-to-date. Monitor team velocity and capacity to optimize sprint planning and manage stakeholder e...

Posiiton name : Servicenow developer(Walk-in-drive) Exp : 6+yrs Np:30days Role & responsibilities Preferred candidate profile

Role & Responsibilities: 4+ years of hands-on experience with ServiceNow, including at least 2+ years specifically with ServiceNow CSM . Strong understanding of ServiceNow architecture, data models, and CSM-specific features. Experience in configuring and deploying CSM modules such as: Case Management Omni-Channel (Chat, Email, Voice) Knowledge Management Virtual Agent Communities Playbooks ServiceNow Certified System Administrator (CSA) required. Act as the primary SME for all matters related to the ServiceNow Customer Service Management (CSM) module. Lead end-to-end implementations of ServiceNow CSM, including scoping, design, configuration, testing, and deployment. Translate business requ...

Open Roles (Experience: 6+ Years)-ITOM, HRSD, SecOps, GRC Strong hands-on experience in respective modules Problem-solving mindset and team collaboration skills Opportunity to work on enterprise-level implementations

• 4–8 years of experience in Project Management, Delivery Management, or Business Analysis. • Hands-on experience with Jira, Confluence, and Agile planning tools. • Experience in data projects (Data Engineering, Data Science, ETL, BI/Reporting). • Required Candidate profile • Work with business stakeholders to gather, clarify, and document requirements. • Write user stories, acceptance criteria, and workflows in Jira Certifications (a plus): CSM, PMI-ACP,

Notice Period-Immediate Joiner or Max 10 days (Do not share long notice period profile.) Permanent Payroll - Anlage Infotech Client - Capgemini Role & responsibilities- Locations - Pune, Mumbai, Bangalore A Senior CSM ServiceNow Implementer position is available, requiring a technical background with experience in Customer Service Management (CSM). Applicants should have 710 years of IT experience, including at least 5 years in ServiceNow development and a minimum of 2 years focused on CSM implementations. This role involves delivering enterprise-level solutions within an Agile framework. Responsibilities include configuring and customizing features within the ServiceNow CSM module, such as ...

We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. This includes to help with the design and implementation of the whole technological strategy, being a trustful partner by purchasing the optimal software and cloud solution and managing and optimising the software inventory. Partner Business Development Manager B2B | ONEClub | Microsoft pensum: full time | location: LATAM / remote ONEClub in a nutshell: ONEClub is the partner (B-2-B) business in SoftwareONE. SoftwareONE has always been a partner friendly business and through ONEClu...

Looking for a Delivery Manager to align client goals with our engineering team. You will handle end-to-end project delivery in a multi-client environment, focusing on quality and innovation while leading with empathy. Required Candidate profile 10-14 years of exp. in IT project/ Technical delivery management, must have exposure Agile, Waterfall, or hybrid models Client-facing delivery ownership across multiple technology stacks

So, what’s the role all about? We are seeking a motivated and detail-oriented Program Manager to join our Software Product Engineering team. The ideal candidate will play a key role in coordinating cross-functional teams, tracking project progress, and ensuring successful delivery of software products that meet business and customer expectations. This role is ideal for candidates looking to grow their careers in program management within a dynamic and innovative environment. How will you make an impact? NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number on...

Job Description: As the Call Centre Manager for a FinTech company, your primary responsibility will be to oversee the daily operations of the call center. It is essential to ensure that customer service representatives deliver exceptional support to customers who utilize the company's financial technology products and services. Your role will involve managing the staff, monitoring their performance, and implementing strategies to enhance efficiency and customer satisfaction within the FinTech environment. Key Responsibilities: - Manage the Customer Service Inbound/Outbound Calling Team leader and team members, both on-roll and outsourced. - Establish and enforce TAT (Turnaround Time) standar...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Scaled Agile Framework (SAFe) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating communication between stakeholders, and overseeing the tech...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Scaled Agile Framework (SAFe) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating communication between stakeholders, and overseeing the technical aspects o...

Servicenow Developer - CSM We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands. Key Responsibilities: Ownership of ServiceNow Implementations: Lead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes. Stakeholder Collaboration: Work closely with business stakeholders to understand requirements, propose technical solutions...

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteri...

As a Senior Technical Consultant, ServiceNow, you will own the end"‘to"‘end solution build, ensuring every deliverable meets platform standards and best practices. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. Beyond core ITSM, you will lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate intricate business needs into secure, scalable outcomes. Your deep platform expertise will influence platform"‘wide implementations and drive consistent, high"‘quality results across engagements. Roles and Responsibilities Solution and...

Role Description Our Technology, Data and Innovation (TDI) strategy is focusing on strengthening engineering expertise, introducing an Agile delivery model, as well as modernizing the Bank's IT infrastructure. You will be responsible for end-to-end delivery of entire engineering solutions to accomplish business goals. You will provide engineering thought leadership across teams, mentor and coach junior engineers and encourage continuous improvement in delivery practices. You will enjoy partnering closely with your clients whilst working within a broader creative, collaborative and innovative team, with a strong desire to make an impact. You will be joining Benchmarking application which is t...

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience ...