1731 Csm Jobs - Page 9

We are seeking a talented ServiceNow Developer with expertise in CSM (Customer Service Management), ITSM (IT Service Management), and integrations. The ideal candidate will have 5 years of hands-on experience with the ServiceNow platform, a ServiceNow Certified System Administrator (CSA) certification, and a proven track record of delivering CSM solutions that drive business value. Key Responsibilities • Design, develop, and implement ServiceNow CSM (and ITSM) module to meet business requirements. • Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and Integration Hub. • Configure the Virtual agent flows, customer portal, custom widgets...

About The Role Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Agile Project Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the executio...

About The Role Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in mor...

Your Role Manage and maintain IBM disk and tape storage environments, ensuring optimal performance and reliability. Set up and update SMS definitions, monitor storage groups, and perform volume initialization. Define and enforce standards for disk/tape storage, proactively monitor usage, and address potential issues. Troubleshoot performance issues in z/OS environments and support disaster recovery (DR) testing. Interface with various levels of management and business clients to resolve storage-related concerns. Maintain and manage ICF catalog structures, tape management (scratch thresholds, Tapecopy), and dataset operations (creation, deletion, recovery). Your Profile 4 to 10 years of exper...

About The Role Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the...

Lead design/implementation of scalable ServiceNow CSM architectures integrating pre-sales, post-sales modules. Collaborate with sales teams, guide delivery & mentor junior architects. Technical depth CRM integration experience required.

Educational Requirements Bachelor of Engineering,BTech,MCA,MTech,MSc Service Line Application Development and Maintenance Responsibilities Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers Guiding the team on self-organization to fill in the intentional gaps left in the Agile/Scrum frameworks Enabling team to be more cross functional Conducting Scrum Ceremonies, Guiding the team in estimation and getting clarifications from PO, working with PO on regular basis Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organizati...

Educational Requirements Bachelor of Engineering,BTech,MCA,MTech,MSc Service Line Application Development and Maintenance Responsibilities Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers Guiding the team on self-organization to fill in the intentional gaps left in the Agile/Scrum frameworks Enabling team to be more cross functional Conducting Scrum Ceremonies, Guiding the team in estimation and getting clarifications from PO, working with PO on regular basis Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organizati...

About The Role Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Mobilization vertical and help us contribute for large, complex programs across multiple work streams, which may include transition of work to other geographies, and be accountable for the success, effectiveness, on-time delivery, and business outcomes of the programme You will define and implement processes, organization and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of servi...

About The Role Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act ...

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Require...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.NAGraduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good ver...

Key Responsibilities 1. Team Management & Operations Supervise daily travel operations including ticketing, cancellations, reshop, and MIS validation.Coach and guide team members; ensure SLA adherence and service quality. Identify workflow gaps and recommend SOP improvements. 2. Client Support & Escalation HandlingAct as a support escalation point for unresolved client issues.Notify leadership and stakeholders in real time on critical cases.Coordinate with airlines, hotels, and vendors to ensure quick issue resolution. 3. Process & ComplianceValidate MIS, vouchers, and invoices for accuracy.Drive compliance with client-specific and ITILITE process standards.Implement improvements to reduce c...

Technical Project Manager Synopsis: We are seeking an experienced Technical Project Manager to lead software development and LMS implementation projects from initiation to delivery. The role requires strong project management expertise, excellent communication and leadership skills, and the ability to bridge technical teams with business stakeholders while ensuring projects are delivered on time, within scope, and aligned with organizational goals. A Day in Your Life: Project Management Lead end-to-end project execution using Agile and Scrum methodologies. Develop and manage project plans, schedules, resources, and budgets. Monitor project risks, issues, and dependencies, ensuring timely res...

Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, c...

Your key responsibilities Experience in ServiceNow Platform and expertise in modules such as ITSM, HRSD, CSM, IRM, ITOM Create new and maintain existing automation test frameworks. Collect and report quality metrics from test execution. Establish quality standards and processes. Collaborate with developers, Business Analysts and stakeholders to design specific testing strategies for features being developed and automate them. Generate comprehensive test plans, execute and automate them Experience working within a wide variety of automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects. Experience with the agile methodology for software development ...

The opportunity Were looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Your key responsibilities Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specif...

Servicenow,HRSD, ITOM, ITSM Work mode: Hybrid (3 days WFO) Interested candidates please call me 8217730484 or rachnabhagat4@gmail.com Required Candidate profile Cab: Pick up and Drop Interview mode- 1st Round virtual 2nd Round F2F

Your key responsibilities Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate...

Your key responsibilities Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate...

Your key responsibilities Coordinate and manage the development of the CoE function strategy and roadmapin collaboration with CoE leaders. Support the CoE in designing a sustainable and scalable process framework acrossall GDS locations. Facilitate change and support the implementation and successful adoption ofspecial projects and initiatives, e.g., global project cascades, GDS feasibilityassessments, and evaluations of current and future ecosystems arising fromturnkey projects. Ensure that functional operating capabilities (e.g., processes, technology, data, andorganisation/people) are appropriate to achieve the CoE strategy and performancetargets. Where possible, optimise the CoE service ...

Your key responsibilities Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Scrum Master- TD Senior Consultant Opportunity Transformation Delivery at EY provides a rewarding career targeted toward becoming a professional in complex business, technology, and infrastructure transformations. If you have a passion for rallying together with a team to solve the most complex challenges in todays marketplace, come join our dy...

Description: Key skills are:- Experience with implementation of ServiceNow modules HR 2 roles; CSM - 1, ITOM - 2 and CMDB - 2 projects. Experience with more than 1 model is a bonus. **Generic JD applied** Strong experience working on ServiceNow implementations Relevant experience in experience in configuring and optimizing ITOM Discovery Service Mapping Strong understanding of out of the box ServiceNow ITOM features Experience with the ServiceNow Service Mapping solution, cloud-based service mapping solutions Demonstrable experience in Discovery Tool Configuration, Pattern development, CI Relationship mapping Understanding of Integrations with ITSM Processes Very good verbal and written Engl...

Description: Senior ServiceNow Developer with the following skillset/experience:oCustomer Service (we have 3 CSM instances) oHRSD oUIBuilder This is becoming increasingly more important! oPortal Development Angular/HTML/CSS oStrong JavaScript skills oIntegration skills; integrating SNOW with other apps REST, SOAP or other methods oServiceNow API experience including REST, SOAP and MID server APIs oAutomation configuring automated processes such as workflows (including Flow Designer), business rules and scheduled jobs oPerformance Analytics Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (if Yes - needs to b...