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6.0 - 11.0 years

15 - 25 Lacs

Bengaluru

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We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will be proficient in ServiceNow platform administration, scripting, integrations, and module development while ensuring best practices in ITSM, ITBM, HRSD or other relevant modules. Key Responsibilities : • Design, develop, and implement ServiceNow applications, including custom applications, workflows, UI policies, business rules, and client scripts. • Customize and enhance ServiceNow ITSM, ITBM, HRSD, Custom Scoped modules based on business requirements. • Develop and configure Service Catalog, Request Management, Incident, Problem, Change, and CMDB modules.. • Develop integrations using REST/SOAP APIs, MID Server, and third-party applications. • Configure and maintain flows in Flow Designer and implement automation with Scripted REST APIs, Workflows, and Integration Hub. • Implement Access Control (ACLs), security rules to ensure secure operations. • Participate in ServiceNow upgrades, patching, and version management while ensuring system stability. • Troubleshoot and resolve performance issues, system errors, and service outages. • Work with business analysts for the requirements • Create and maintain technical documentation, test cases, and deployment procedures. • Stay updated with ServiceNow best practices, new releases, and industry trends Qualifications Required Skills & Qualifications : • 6+ years of experience as a ServiceNow Developer. • Strong expertise in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Script Includes. • Hands-on experience with ServiceNow Administration, ITSM, ITOM, HRSD, or other modules. • Experience in Flow Designer, Integration Hub, and ServiceNow REST/SOAP integrations. • Strong understanding of data model, CMDB architecture, and ServiceNow tables. • Familiarity with ATF (Automated Test Framework) and ServiceNow Performance Analytics. • Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. • Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration. • Experience in ServiceNow Scoped Applications and Custom App Development. Soft Skills: • Strong analytical and problem-solving abilities. • Ability to work independently and as part of a team. • Attention to detail and a commitment to quality. Preferred Certifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD)

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7.0 - 12.0 years

18 - 33 Lacs

Pune

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Join our dynamic Financial Planning & Analysis team, where we lead and support end-to-end digital transformation, sustainment, and delivery of Finance products and systems. This opportunity covers multiple roles within our product lifecycle and transformation squads, focused on system sustainment, process engineering, performance management, and digital innovation. Whether you're passionate about data-driven process improvement, sustaining digital products, driving transformation, or leading teams across global financial operations this role offers the opportunity to shape the future of finance technology. Key Responsibilities: Depending on your experience, specialization and seniority level, you may be involved in: Supporting or leading the sustainment of digital finance products across their lifecycle, from post-development through to steady-state operations. Driving process engineering and standardization initiatives for Planning & Performance Management (PPM) processes. Supporting or guiding the transition and transformation of finance systems , including system testing, readiness reviews, and deployment planning. Managing or participating in cross-functional agile squads delivering digital finance solutions using Agile/Waterfall methodologies. Acting as subject matter expert (SME) for key platforms (e.g., Anansi) and tools supporting financial and economic modeling. Collaborating with technology, product, and finance stakeholders to resolve system issues, implement improvements, and manage change. Driving or supporting governance, conformance tracking, and assurance processes using standardized playbooks. Leading process and data analysis , problem resolution, and performance reporting for finance products. Ideal Candidate Profile: You have experience in one or more of the following areas: Product lifecycle management , assurance, and support in a finance/technology environment. Digital transformation or systems implementation projects in Finance or related functions. Process improvement and engineering , including mapping, root cause analysis, and Lean/Six Sigma methods. Agile project delivery , Scrum frameworks, or experience working in transformation squads. Stakeholder management across global and cross-functional teams. Experience with finance systems, planning tools, economic modeling platforms , and business intelligence/reporting tools. Education & Qualifications: Required: Bachelor's Degree in Finance, Business, Information Technology, Engineering, or related fields. Preferred (depending on role level): ACCA, CIMA, CPA, CA, or equivalent financial qualifications. Lean Six Sigma Certification (Green/Black Belt) Certified Scrum Master (CSM) or Agile certifications. Masters degree or relevant advanced education. Key Competencies: Analytical mindset and problem-solving capability. Strong interpersonal and stakeholder communication skills. Ability to operate in global, multicultural teams. Flexible, self-driven, and comfortable with ambiguity. Capable of translating technical and financial concepts into simple business terms.

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8.0 - 12.0 years

25 - 30 Lacs

Hyderabad

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We are seeking a highly skilled Senior ServiceNow Developer with 8+ years of experience to join our dynamic Technology Implementation team. The candidate will be responsible for designing, developing, and implementing complex ServiceNow solutions across various modules, including Customer Service Management (CSM), IT Service Management (ITSM), and Field Service Management (FSM). The role involves customizing and configuring ServiceNow applications, developing scripts and integrations, troubleshooting technical issues, and ensuring operational efficiency. Experience with HAM/SAM Pro, ServiceNow REST API, and Agile methodologies is a plus. Strong communication, problem-solving skills, and the ability to work independently are essential. ServiceNow CSA certification is preferred. This is a work-from-office role based in Hyderabad (5 days a week). Candidates must be willing to travel to Hyderabad for a mandatory in-person interview.

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5.0 - 9.0 years

20 - 25 Lacs

Jaipur

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Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.Expert in Service Now administration, configuration, and development (ITSM, CMDB, KB experience required) Expert in developing ServiceNow Business Rules, Includes, UI Actions, Scheduled Jobs, ServiceNow client and server-side scripting Working experience with ServiceNow modules like PPM, CSM, ITOM, ITBM, ITSM is an added advantage Responsible for the technical specification and implementation of the Service Now integration with 3rd party tools/systems. Expertise Web Services integrations (SOAP, REST), Scripted REST API's Provide software development and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development. Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow. Coordinate and solve complex technical data and transformation issues.

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2.0 - 5.0 years

8 - 12 Lacs

Kolkata, Mumbai

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About the job: Job Responsibilities: - Develops and maintains long-term relationships with accounts. - Generate revenue among client accounts, including upselling and cross-selling. - Collection of the raised invoices by the CSM. - Operates as the single point of contact for assigned customers. - Makes sure clients receive requested products and services in a timely fashion. - Communicates client needs to Decimal. - Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders. - Forecasts and tracks client account metrics. - Identifies opportunities to grow business with existing clients. - Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service. - Service multiple clients concurrently, always meeting deadlines. - Coordinates for Prepare Requirement Document. - Achieve high Customer Satisfaction (CSAT). Desired Skills: - Excellent interpersonal skills with the ability to quickly build rapport with clients.- MBA from a reputable college.- Business knowledge of Banking, including Assets and Liabilities.- Strong connections in the industry will be preferable.- High comprehension capability and organizational skills.- Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises.- Proactive go-getter with effective crisis management skills and the ability to define priorities effectively.- Capable of multitasking in different domainsApplySaveSaveProInsights

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2.0 - 7.0 years

5 - 8 Lacs

Bengaluru

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About your new company: Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education.We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fueled by the energy of over a 1000 individuals having an average age around 25 years. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month. About your new role - As a Customer Success Manager, you would be the single point of contact between the Key Clients and the internal teams.- Client Relationship Building - The Customer Success Manager would be responsible for building effective relationships with some of the key clients and maximizing revenue from the assigned existing accounts.- Scaling/Upselling Key Accounts - Identifying upselling opportunities across the key existing clients and expanding relationship with them by continuously proposing new solutions and ensuring that revenue enhancement is achieved in line with the company's objectives.- Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices- Apart from building strong communication channels at all levels of the client's organization, the CSM would also be responsible for setting proper expectations and ensuring that performance is maintained- Conducting regular review meetings with the client to keep them apprised of the progress of their campaigns, gather feedback from them and facilitate troubleshooting wherever necessary, present future plan of action along with forecasts using key account metrics.- Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client's critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame- Conduct diagnostics and identify gaps in the customer's setup and processes; evangelize and guide customers to implement improvements which could boost output What Makes You A Great Fit: - Strong negotiation skills, with the ability to follow-through on client contracts- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Result-oriented and self-motivated to quickly iterate to deliver desired outcomes- Experience in interacting with key client executive influencers, and building trusted relationships across the client organization- Hunter mentality that builds win win relationships This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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8.0 - 13.0 years

25 - 30 Lacs

Bengaluru

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About The Position Chevron invites applications for an experienced Agile Scrum Master As a Scrum Master for Compute and storage, you will facilitate and coordinate Agile Scrum processes including Kanban and SAFe, ensuring the team works collaboratively and efficiently to deliver high-quality solutions in a predictable cadence, You will work closely with the product development team to ensure that the work progresses on schedule, within budget, and to the desired level of quality Your primary role is to facilitate the Scrum process, maintain project timelines, remove obstacles, manage risks, and monitor progress of deliverables Additionally, you will coach and mentor the team helping to create a culture of continuous improvement, Key Responsibilities Responsibilities for this position may include but are not limited to: Facilitates Agile ceremonies and ensure the team is utilizing Scrum/SAFe ceremonies effectively to maximize value delivery, Manage and organize the team's Azure Dev Ops (ADO) kanban board and track the team backlog of features and epics, Communicate timelines, risks, mitigations and progress to stakeholders, Facilitate the identification and removal of impediments to the teams progress and focus on eliminating waste and delays, Represent the team at broader planning and coordination sessions (e-g , Scrum of Scrums ceremony), Coach and mentor development teams and promoting the use of Agile standards and best practices, Contribute to the advancement and improvement of agile practices within the organization, Required Qualifications Bachelor's degree in Computer Information Technology or related field 0-5 years' experience 2+ years of relevant job experience serving as a Scrum Master for a digital delivery team focused on deploying enterprise-wide software applications Certified ScrumMaster Certification (CSM) Demonstrated knowledge and experience in 1) Agile Framework / Methodologies; 2) Azure DevOps (ADO); 3) Data Analysis and Interpretation Strong communication skills Ability to be well-organized, clear and concise in conversations and written communications Self-driven, can work with minimal supervision Ability to prioritize tasks and quickly adjust in a rapidly changing environment Team player who exhibits effective interpersonal skills with a collaborative style English language (Advanced) Chevron ENGINE supports global operations, supporting business requirements across the world Accordingly, the work hours for employees will be aligned to support business requirements The standard work week will be Monday to Friday Working hours are 8:00am to 5:00pm or 1 30pm to 10 30pm, Chevron participates in E-Verify in certain locations as required by law, Default Terms and Conditions We respect the privacy of candidates for employment This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site If you do not consent to the terms of this Privacy Notice, please do not submit information to us, Please access the Global Application Statements, select the country where you are applying for employment By applying, you acknowledge that you have read and agree to the country specific statement, Terms of Use

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3.0 - 6.0 years

5 - 7 Lacs

Vijayawada, Hyderabad, Ahmedabad

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Geotrackers, is hiring self motivated, result oriented professionals, with a flair for technology and loads of self-confidence, for the role of Corporate Sales Manager/BDM. Location:Hyderabad Job description KRAs : Own , manage & drive corporate sales activities for the entire region, focusing on B2B sales, business development and solution selling. Develop and execute strategies to increase revenue growth through fleet management solutions. Collaborate with cross-functional teams to identify new business opportunities and expand existing relationships. Provide exceptional customer service by understanding client needs and delivering tailored solutions. Analyze market trends and competitor activity to stay ahead in the competitive IT landscape. Customer consultation for requirement gathering and product feature mapping To deliver product presentation Persuasion & Influencing customer decisions Negotiation and Sales Closure. Customer Relationship Management To provide technical consultation, training & ongoing Support Ideas and strategies to drive consistent sales performance Set up strong customer engagement programs that lead to deeper customer satisfaction, strengthening of customer ties, and effective farming of customer referrals CANDIDATE PROFILE Key Skills B. Tech + MBA Tech Savvy Experience in Corporate Sales, B2B Sales, Lead Generation , Solution sales Soft Skills Passion for Sales Good communication skills with ability to work independently. Resourceful and independent worker, result oriented Sharp thinker A keen observer of market conditions Self-confident & Self motivated Intelligent, Enthusiastic and Positive can-do attitude

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5.0 - 10.0 years

15 - 30 Lacs

Kochi, Madurai, Coimbatore

Hybrid

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Job Title: ServiceNow Developer (HRSD / CSM / FSM Modules) Location: Kochi,Visakhapatnam,Kolkata,Madurai,Coimbatore,Thiruvananthapuram,Bhubaneswar,Ranchi,Patna,Lucknow,Chandigarh,Bhopal. Employment Type: Full-time Experience Level: 5-10yrs Job Summary: We are seeking a skilled and versatile ServiceNow Developer with expertise in one or more of the following modules: HR Service Delivery (HRSD), Customer Service Management (CSM), or Field Service Management (FSM) . The ideal candidate will have hands-on experience in implementing and customizing ServiceNow solutions, integrating with external systems, and optimizing business processes. Key Responsibilities: Depending on the module(s) of expertise, responsibilities may include: HR Service Delivery (HRSD): Implement and configure the ServiceNow HRSD application. Apply knowledge of HR functions, processes, and best practices. Design and optimize Case Management and Knowledge Management solutions. Contribute to the development of HR Shared Services centers. Integrate ServiceNow with external systems using REST APIs and web services. Hold or be working toward the ServiceNow HRSD Implementation Specialist certification. Customer Service Management (CSM): Lead the implementation of standard CSM processes within ServiceNow. Demonstrate deep understanding of CSM workflows and integrations. Develop and maintain integrations with third-party tools (SOAP, REST, MID Server, etc.). Leverage features such as Proactive Customer Service Operations, Predictive Intelligence, Performance Analytics, Virtual Agent, and Continual Improvement Management. Field Service Management (FSM): Configure and manage FSM applications including Work Order Management, Scheduling, and Dispatch. Set up Field Agent activities for both mobile and desktop platforms. Design and implement Field Service business processes and add-ons. Optimize scheduling, dispatch, inventory operations, and time recording. Integrate FSM with other applications and data sources. Apply industry best practices in Field Service operations. Qualifications: Proven experience in ServiceNow development and module-specific implementations. Strong understanding of ITSM and enterprise service management principles. Experience with ServiceNow integrations using web services (REST/SOAP). Excellent problem-solving and communication skills. Relevant ServiceNow certifications are highly desirable. Preferred Certifications: ServiceNow Certified Implementation Specialist HRSD / CSM / FSM ServiceNow Certified System Administrator

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10 - 20 years

0 - 3 Lacs

Hyderabad

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ROLE 1 - JD for Delivery Lead: Required Qualifications: Bachelor's or masters degree in computer science, Information Technology, or a related field. 7+ years of experience in IT service delivery, with 5+ years of Service Delivery in ServiceNow projects. Strong expertise in core ServiceNow modules (ITSM, ITOM / CMDB/ HRSD, etc.). Proven track record in delivering large-scale ServiceNow implementations or upgrades. Experience in ensuring delivery quality through metrics-driven performance Monitor progress to ensure deadlines, standards, and financial targets are met for each project. Work with onshore counterparts to ensure timely submission of timesheets, project deliverables and customer invoicing. Solid understanding of Agile and ITIL methodologies. Strong problem-solving, organizational, and communication skills. ServiceNow certifications such as CSA (Certified System Administrator) and CIS (Certified Implementation Specialist) are preferred. Lead and manage end-to-end delivery of ServiceNow implementations and enhancements from an offshore location, ensuring alignment with client objectives and timelines. Serve as the primary offshore point of contact for onshore stakeholders, managing communications, escalations, and expectations. Delivery quality oversight for a team of ServiceNow developers and testers, providing technical guidance, mentoring, and performance management. Nice to Have: Experience in Managed Services or working with system integrators. Exposure to cloud platforms and integrations (e.g., Azure, AWS, API management).

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2 - 5 years

8 - 12 Lacs

Hyderabad

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Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. ? Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption ? Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 10 years

20 - 35 Lacs

Bengaluru

Remote

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Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of hands-on development experience with ServiceNow platform . Proficiency in JavaScript, HTML, CSS, and ServiceNow's scripting environment. Experience with multiple ServiceNow modules such as: IT Service Management (ITSM) IT Operations Management (ITOM) Customer Service Management (CSM) Human Resources Service Delivery (HRSD) Security Operations (SecOps) Governance, Risk, and Compliance (GRC) Software Asset Management (SAM) CMDB and Discovery Strong experience with ServiceNow Studio , Flow Designer , IntegrationHub , and Performance Analytics . Experience integrating ServiceNow with external tools (e.g., Azure AD, Jira, SCCM, Okta). ServiceNow certifications (e.g., CSA, CAD, CIS in one or more modules) is required

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4 - 8 years

5 - 15 Lacs

Indore, Pune

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we are hiring for job position - service now developer Experience -- 4 - 8 Years Location -pune , indore Notice period - Only immediate joiner ( serving Notice period Max 5 Jun 2025) Mandatory skills - ITSM, ITOM, HAM, SAM, CSM, SPM, GRC-TPRM Interested candidate plase share your CV's on - rutuja.s@bwbsol.com / 9850368787

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3 - 8 years

6 - 16 Lacs

Pune, Chennai, Bengaluru

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We are hiring for experienced ServiceNow developer to join our team. If you've worked on any of the following modules ITOM /ITAM / CSM/ HRSD Telco stack - we want to hear from you Experience range & skills: Mandatory, with no exceptions Experience range 3+ years as ServiceNow developer Education: BE/B.Tech/MCA/M.Tech/MSc./MS Location - Pune, Bangalore, Chennai, Noida, Trivandrum Responsibilities, A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

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3 - 8 years

1 - 6 Lacs

Pune, Chennai, Bengaluru

Hybrid

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Job description, Hiring for Servicenow developer with experience range 3 years & above Mandatory Skills: Servicenow developer ITAM,CSM,HRSD,Telco stack,itom Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

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8 - 10 years

9 - 13 Lacs

Chennai

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About The Role Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. ? Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption ? Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) ? ? Mandatory Skills: Agile-Scrum. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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8 - 10 years

9 - 13 Lacs

Bengaluru

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About The Role Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. ? Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption ? Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) ? ? Mandatory Skills: Agile Scrum Methodology. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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8 - 10 years

9 - 13 Lacs

Bengaluru

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About The Role Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. ? Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption ? Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) ? ? Mandatory Skills: Agile Scrum Delivery. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 7 years

6 - 10 Lacs

Hyderabad

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About The Role Summary: Developers with strong administration, development, and support skills on ServiceNow SAM or other platforms such as Flexera. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within a hybrid Waterfall/ Agile Methodology. 5-7 years of relevant experience in design and development with ServiceNow platform. Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API integration will be a plus. Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, ServiceNow administration, Reporting in ServiceNow, SQL, Database view in ServiceNow. Experience across Waterfall and Agile project methodologies. Dynamic team player with good verbal and written communication. Experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big plus. ITIL Certified. ServiceNow CSA. ServiceNow CAD. Any additional ServiceNow certifications will be a plus Key Responsibilities: Will be responsible to develop and implement different applications and integrations from initiation to completion, tailored to the customer process requirements, key recommendations and process gap resolution. Creation/implementation/modification of ServiceNow SAM components such as REST API configurators Maintain technical documentation and assist/participate in QA and user training activities. Understanding of the project delivery lifecycle and processes and their implementation. Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs. Work with Technical Team Lead and Solution Architect to complete end-to-end implementation of ServiceNow SAM Pro, including initial setup and configuration. Customize and configure ServiceNow SAM Pro to meet specific organizational needs both US and UK instances. Work closely with stakeholders to gather requirements and translate them into technical solutions. Develop and implement publisher-specific packs and plugins as needed for software management.Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM Pro. Manage and oversee the entitlement upload process for in-scope software publishers. Perform regular reconciliation of deployment details received from integration sources. Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and integrations. Create and maintain documentation, including technical specifications and user guides. Provide training and support to end-users and ensure effective adoption of ServiceNow SAM Pro. Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process. Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes. Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers. Solving complex problems in a highly dynamic and agile environment. Having a strong focus on code quality and reusability. Exp 6-8yrs Band B3 Location Pan india CBR - 140K ? Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ? 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ? Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ? Mandatory Skills: Servicenow-Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 8 years

8 - 12 Lacs

Bengaluru

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About The Role Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. ? Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption ? Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) ? ? Mandatory Skills: Agile Scrum Methodology. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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6 - 11 years

10 - 14 Lacs

Mumbai, Bengaluru

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About The Role Lead and manage product delivery using agile frameworks and techniques, aligning with Agile values such as individuals and interactions over processes and tools. Provide leadership and empowerment to cross-functional teams, fostering a culture grounded in Scrum values and Agile principles. Guide teams on Agile/Scrum practices, embracing and promoting Scrum values in daily ceremonies and interactions. Conduct Agile workshops for development and functional teams, instilling a culture of continuous improvement aligned with Agile values. Coordinate resources, prepare delivery teams for kick-off, and ensure effective completion of milestones, emphasising commitment and customer collaboration from Agile values. Assist with internal and external communication, improving transparency and information flow, following the Agile value of customer collaboration. Champion an agile mindset within client organisations, ensuring teams are at the forefront of industry best practices while embodying Scrum values. Contribute to the growth and expertise of Capgemini Invent through business and practice development activities, cultivating a culture that thrives on continuous learning and innovation Professional Skills Proven experience in undertaking roles such as Delivery Manager, Scrum Master, or Agile Coach in teams applying Agile principles. Experience in delivering multi-disciplinary products and working in cross-functional teams. Excellent communication and interpersonal skills with the ability to connect across multiple teams and seniority levels. Familiarity with Agile delivery management and collaboration such as Jira, Azure DevOps, Confluence, Miro etc. Demonstrated ability to coach teams and individuals, knowing when to lead from the front and when to allow teams to self-manage. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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6 - 11 years

8 - 13 Lacs

Pune

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At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your role 1. Experience of agile methodologies such as Scrum, Kanban, etc and knowledge of scaled frameworks like SAFe etc. 2. Experience in tracking and publishing different metrics regularly to various stakeholders like Sprint reports, Status, burndown charts, velocity etc. 3. Moderation skill to organize and implement and lead all scrum ceremonies 4. Demonstrated experience with software estimation and planning techniques 5. Guiding the team and organization on how to use Agile/Scrum practices and values to deliver quality software. 6. Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization 7. Ability to implement Scrum Framework from scratch. Your Profile Tools/Knowledge - Must Have Must have one certificate (PSM-1/CSM/Any) Expertise in 1 or more of the Agile Lifecycle Management tools JIRA, Rally, Azure DevOps Good to Have Experience with Lifesciences or healthcare domain Understanding on GxP regulations and implementation in iterative Agile approach Experience on implementing regulatory guidelines and compliance requirements, research elements, and development processes, ensuring high degree of collaboration across different departments. Maintaining clear oversight of critical processes, and facilitating rapid response to any issues that arise What you will love about working here We recognize the significance of flexible work arrangements to provide support . Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

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3 - 8 years

15 - 20 Lacs

Bengaluru

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Job Location - Bengaluru (Electronic City) OR Pune A Snapshot of Your Day As a Scrum Master you will lead our global development team(s) to deliver the sprint goals. These are regular sprint meetings and sprint retrospectives with continuous identification and implementation of improvement measures. Teaming up with the POs, PLMs and being close to the implementation team is the major success factor. How You'll Make an Impact Agile lead in a global Research & Development team(s) for SW projects Steering of the sprint tasks to ensure the continuous deliveries and deployments. Support continuous improvements within the R&D program. Exchange and collaborate with Product owner, team, and stakeholders. We don"™t need superheroes, just super minds. University degree in Information Technology, computer science, or similar education, preferably with a focus on information management solutions 3+ years of working experience with CSM Working experience of agile methodologies, techniques, and frameworks (e.g. Scrum, Kanban) Azure DevOps experience Highly structured and Agile attitude Open minded, motivated, and enthusiastic in driving change within an international organization Fluent English language (spoken and written) High experience in an agile working global development team within a virtual environment. Beneficialprocess industry / "Industry 4.0" / Oil & Gas know-how

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3 - 8 years

8 - 12 Lacs

Bengaluru

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About the role: We are seeking an experienced Scrum Master with a strong background in industrial environments and technical projects to lead Agile teams focused on developing advanced solutions for automation, data integration, and industrial systems. As a Scrum Master, you will manage multiple Scrum teams working on complex projects in sectors such as oil and gas, energy, and automation, ensuring the timely delivery of high-quality solutions that align with organizational and customer goals. This role requires a deep understanding of Agile principles, combined with hands-on experience in managing teams that deliver solutions for industrial systems, including OPC UA modeling, PCS7, Python-based automation, and other domain-specific technologies. You will work closely with technical specialists, engineers, and stakeholders to facilitate collaboration, resolve challenges, and maintain alignment with program-level priorities. If you are passionate about Agile leadership in an industrial and technical setting, this position offers the opportunity to drive innovation, optimize team performance, and contribute to cutting-edge industrial solutions. Key Responsibilities Agile Leadership Guide multiple Scrum teams in Agile practices and principles, ensuring alignment with industrial project requirements and objectives. Industrial Focus Understand the technical and operational specifics of industrial systems, including OPC UA, PCS7, and Python-based automation, to effectively support teams in delivering solutions tailored to these environments. Team Development Foster a culture of collaboration, accountability, and high performance by mentoring teams to self-organize and continuously improve. Stakeholder Engagement Act as the primary liaison between technical teams, stakeholders, and project management, ensuring clear communication and alignment on industrial project goals and priorities. Risk Mitigation Proactively identify and address risks related to project timelines, quality, and scope, with a focus on mitigating challenges specific to industrial systems integration. Scrum Processes Ensure adherence to Scrum processes, including readiness and doneness criteria, sprint ceremonies, and Agile best practices tailored to industrial projects. Continuous Improvement Drive process improvements to enhance team efficiency and effectiveness in delivering industrial solutions. Metrics & Reporting Monitor team performance metrics (e.g., velocity, burndown charts) and provide actionable insights to project management for informed decision-making. Obstacle Resolution Proactively identify and resolve obstacles that may hinder progress, especially those unique to industrial systems and environments. Program Alignment Collaborate with global project and portfolio management to align team deliverables with program-level priorities and industrial-specific goals. Qualifications Education Bachelor"™s degree in Engineering, Computer Science, or a related field; certifications such as Certified Scrum Master ( CSM ) or Professional Scrum Master ( PSM ) preferred. Industry Experience Minimum of 3 years of experience as a Scrum Master or Agile leader, with a proven track record in managing teams within industrial environments such as oil and gas, energy, automation, or manufacturing. Technical Familiarity Strong understanding of industrial systems and technologies, including OPC UA, PCS7, Python scripting, and data modeling for automation and system integration. Agile Expertise Deep knowledge of Agile methodologies, particularly Scrum, with experience in tailoring Agile practices for technical and industrial projects. Leadership Skills: Excellent facilitation, coaching, and mentoring abilities, with the capacity to inspire teams and foster a culture of continuous improvement. Communication Skills: Strong interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels, particularly in technical and industrial contexts. Project Management Tools Proficiency in Agile project management tools (e.g., Jira, AzureDevOps) and familiarity with project management tools. Problem-Solving Demonstrated ability to identify and resolve complex challenges, especially those related to the development and integration of industrial systems. Global Collaboration Proven experience working with global and multicultural teams, ensuring alignment across international programs. About the Team Become a part of our mission for sustainabilityclean energy for generations to come. We are a global team of diverse colleagues who share a passion for renewable energy and have a culture of trust and empowerment to make our own ideas a reality. We focus on personal and professional development to grow internally within our organization. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 96,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we"™re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

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8 - 13 years

15 - 30 Lacs

Bengaluru

Hybrid

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Dear Candidate, Pls find the below JD . Pls apply for the Scrum Master job role, only if you have current project experience into Automotive. Primary Skills: Must have 8-10 years business experience in a matrixed management environment (e.g., product development, project management, implementation) Have good working experience in automotive embedded field. Minimum 2 years as practicing agile scrum master. Accredited Scrum Master Certification Exposed to agile development methodologies. Exposed to multi-threaded and multi-process application development. Experience in Atlasian toolset viz JIRA, Confluence in report generation Experience in version control viz Github, BitBucket Embedded C or C++ or Java Programming experience Good to have Scaled agile experience. Accredited SAFe Certification Experience in embedded software development on Linux OS Experience in communication driver development Exposure to Signal based, Service based communication paradigm Exposure to PCIe technology Exposure to ASPICE processes Exposure in developing Safety Application (ISO26262)

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Exploring CSM Jobs in India

Customer Success Management (CSM) is a rapidly growing field in India, with many companies recognizing the importance of retaining and nurturing their customer base. For job seekers interested in CSM roles, there are numerous opportunities available across various industries. In this article, we will explore the CSM job market in India, including top hiring locations, average salary range, career progression, related skills, and common interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities are known for their vibrant job markets and have a high demand for CSM professionals.

Average Salary Range

The salary range for CSM professionals in India varies based on experience and location. On average, entry-level CSM professionals can expect to earn between INR 4-6 lakhs per annum, while experienced professionals can earn upwards of INR 12 lakhs per annum.

Career Path

In the field of CSM, a typical career path may include roles such as Customer Success Associate, Customer Success Manager, Senior Customer Success Manager, and Director of Customer Success. Progression in this field often involves gaining experience in managing customer relationships, developing strategies for customer retention, and leading cross-functional teams.

Related Skills

In addition to strong communication and relationship management skills, CSM professionals are often expected to have knowledge of CRM software, data analysis, customer feedback mechanisms, and project management.

Interview Questions

  • What is Customer Success Management and why is it important? (basic)
  • How do you measure customer success? (medium)
  • Can you give an example of a successful customer retention strategy you implemented in your previous role? (medium)
  • How do you handle difficult customers or escalations? (medium)
  • How do you prioritize your workload when dealing with multiple customer accounts? (basic)
  • What metrics do you use to track customer success? (medium)
  • How do you stay updated on industry trends and best practices in customer success? (basic)
  • Can you explain the difference between customer success and customer support? (basic)
  • How do you handle customer churn and what strategies do you implement to reduce it? (medium)
  • What role does technology play in customer success management? (basic)
  • Describe a time when you successfully upsold a product or service to a customer. (medium)
  • How do you ensure a seamless onboarding process for new customers? (medium)
  • What is your approach to building long-term relationships with customers? (medium)
  • How do you handle a situation where a customer is unhappy with your product or service? (medium)
  • Can you give an example of a successful cross-selling initiative you led? (medium)
  • How do you collaborate with other departments, such as sales and marketing, to ensure customer success? (medium)
  • What tools or software do you use for customer success management? (basic)
  • How do you handle customer feedback and incorporate it into your strategy? (medium)
  • What do you think are the key skills required for a successful customer success manager? (basic)
  • How do you track and analyze customer data to improve customer success? (medium)
  • How do you ensure consistent communication with customers throughout their lifecycle? (basic)
  • Can you describe a time when you failed to meet a customer's expectations and how you handled it? (medium)
  • How do you approach setting goals for customer success metrics? (medium)
  • How do you tailor your approach to customer success based on the size and industry of the client? (medium)

Closing Remark

As you prepare for CSM job interviews in India, remember to showcase your strong communication skills, problem-solving abilities, and passion for customer success. By demonstrating your knowledge of customer relationship management and your ability to drive customer satisfaction, you can stand out as a top candidate in this competitive field. Good luck with your job search!

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