699 Csm Jobs - Page 9

ServiceNow CMDB,ServiceNow ConnectedOps,ServiceNow CSM,ServiceNow DevOps,ServiceNow FSM,ServiceNow FSO,ServiceNow HRSD,ServiceNow ITAM-HAM,ServiceNow ITAM-SAM,ServiceNow ITOM-Discovery,ServiceNow ITOM-

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.Respond to client service needs and own end to end identified tasks through a centralized service model.Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products.Submits and tracks service request work items appropriately in partnership with business partners.Subject Matter Expertise:Guide team members on domain / process aspects.Perform Root cause analysis on errors/ service issues .US Retirement Services domain Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.Review and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred) What are we looking for Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations.Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently Roles and Responsibilities: 3+ Years Preferred Qualification Any Graduation

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Scaled Agile Framework (SAFe) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating communication between stakeholders, and overseeing the technical aspects of projects to ensure successful delivery. You will also engage in problem-solving activities, providing guidance and support to your team while fostering an environment of innovation and continuous improvement. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to enhance their skills and knowledge.- Facilitate workshops and meetings to drive project objectives and gather requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Scaled Agile Framework (SAFe).- Strong understanding of agile methodologies and practices.- Experience in application design and architecture.- Ability to lead cross-functional teams effectively.- Familiarity with project management tools and techniques. Additional Information:- The candidate should have minimum 5 years of experience in Scaled Agile Framework (SAFe).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.Respond to client service needs and own end to end identified tasks through a centralized service model.Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products.Submits and tracks service request work items appropriately in partnership with business partners.US Retirement Services domain Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.Review and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred) What are we looking for Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations.Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently Roles and Responsibilities: 3+ Years Preferred Qualification Any Graduation

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SAP Governance Risk and Compliance (SAP GRC) Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will lead the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). You will be responsible for ensuring the successful execution of projects and managing the delivery team. Your role will involve collaborating with multiple teams and making key decisions to provide solutions to problems that apply across multiple teams. With your expertise in SAP Governance Risk and Compliance (SAP GRC), you will contribute to the overall success of the projects and ensure the highest level of security for our clients. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead the implementation and delivery of Security Services projects- Ensure successful execution of projects- Manage the delivery team Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Governance Risk and Compliance (SAP GRC)- Strong understanding of security services implementation- Experience in managing project delivery- Knowledge of global delivery methods, tools, and assets- Ability to collaborate with multiple teams- Excellent problem-solving skills Additional Information:- The candidate should have a minimum of 12 years of experience in SAP Governance Risk and Compliance (SAP GRC)- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Program Manager JD Strategic Planning, Develop and implement IT program strategies that support organizational goals. Project Coordination, Manage multiple IT projects, ensuring seamless integration and execution. Stakeholder Management, Collaborate with executives and cross-functional teams to drive project success. Risk Assessment and Mitigation, Identify potential risks and implement proactive solutions. Budget and Resource Management, Optimize financial and human resources for cost-effective program execution. Process Optimization, Continuously improve IT workflows and methodologies for enhanced efficiency. Performance Tracking, Utilize KPIs and analytics to measure program success and make data-driven decisions. Roles and Responsibilities Required Skills Leadership & Communication, Ability to lead teams and communicate effectively with stakeholders. Technical Expertise, Strong understanding of IT infrastructure, software development, and emerging technologies. Project Management Methodologies, Proficiency in Agile, Scrum and Waterfall frameworks. Problem-Solving,Capability to troubleshoot issues and implement innovative solutions. Analytical Thinking, Ability to assess data and trends to optimize program performance. Qualifications Bachelor's or Master's degree in Computer Science, Information Technology Proven experience in IT program management Familiarity with project management tools like Jira and MS Project. Certifications such as PMP , Agile Scrum Master & CSM

HCLTech is Hiring || Project Manager || 12th July,2025|| Walk In Drive || 10.30 AM - 4.00 PM Location: HCL Technologies Ltd, SEZ Unit-2 (Sdb2 Buld), ELCOT-Special Economic Zone, 602/3, Shollinganallur Village, Shollinganallur-Medavakkm High Road, Chennai-600119,Chennai Contact Person: Subhashini Hike - Standard (as per the budget) Shift-Rotational Mandatory : Prince2 Practitioner, PMP or equivalent Cab- Yes, both side Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic device) Experience : 5+ Years Role : Project Manager Location : Chennai Shift : US Shift Job Description: summary: As project lead you are responsible for the end-to-end project management, serving as primary executive point of contact and ensuring that the customer is satisfied with the quality and timely delivery of the project. You define and manage deliverables to plan goals for financial performance and you are able to manage complex changes. The project lead engages and presents in the final stage before contract signature where needed. While leading the project you are able to coach and mentor individual project managers and larger groups to drive success. Role & responsibilities: Providing executive governance of complex Transition and/or Transformation programs from development to implementation to include oversight of multiple (global) work groups. Matrix manages all project resources to ensure successful project completion across Serves as a primary executive point of contact to customers. Ensure all processes are documented, communicated and ensure they work efficientely for the project. Oversee all Transition and Transformation planning, execution, reporting and related escalation management. Define and manage deliverables to plan client's goals for financial performance. Develop and manage deliverables to plan vs actual. When applicable, leads and/or participates in organizational initiatives. Communicates and translates functional/operational goals into team goals. Recommend solutions and manage complex changes. Departmental initiative development and leader. Ability to coach and mentor individual project managers and larger groups. Engage and present in final stage before contract signature. Project Financial Management Skills, knowledge and abilities: Communication: Strong and proactive communication skills, both verbal and written. Customer: Primary customer interface, direct interaction with the customer. Engaging presence with the customer. Organization: Strong in time management and setting priorities. Analytical: Data validation for projects and project requests, project reporting. Interpersonal: Ability to coach/mentor project managers and larger groups, result oriented, learning on the fly. Tools: MS Office knowledge (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, Webex. Systems: Project management systems for project management and time management, internal client systems. Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent

You should have 3 to 6 years of experience and be based in either Pune or Bangalore for the permanent role of ServiceNow ITX at our company. We are looking for candidates with a B.E in Computer Science or IT / MCS/ MCA equivalent. Your main responsibilities will include supporting and maintaining all technical aspects of the ServiceNow platform, designing and developing both out-of-the-box (OOTB) and custom applications with a primary focus on ITX and HRSD development. You will also be responsible for collaborating with stakeholders during requirement gathering sessions, converting user stories into technical solutions, working independently with minimal supervision, testing new and existing functionality, documenting processes, and training end users and stakeholders. To be successful in this role, you should have at least 3 years of relevant experience in developing applications using the ServiceNow platform, expertise in at least one or two of the following areas: ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM, experience with the Now mobile app, and extensive experience creating custom Widgets using various technologies like HTML, CSS, Bootstrap, AngularJS, Server-Side scripting, Jelly Script, and jQuery. Additionally, you should have experience with integrations including AD, MID Server, and third-party tools using web services, SOAP, REST, etc., knowledge of Scoped applications and Service Portal, understanding of domain separation, excellent analytical, logical, communication, and problem-solving skills, ServiceNow CSA (Certified System Administrator) and ServiceNow Certified Application Developer certifications. It would be nice to have ITIL certification, relevant ServiceNow Certified Implementation specialist certification, and experience with agile development methods like SCRUM. DxSherpa Technologies is a global IT services company with headquarters in the US and India. As a ServiceNow-exclusive Premier partner, we serve medium to large enterprises across Asia, Europe, and North America. Our expertise lies in industries such as Manufacturing, Banking, Insurance, IT, and Healthcare. We have a dedicated team of 300+ consultants focused on helping clients create, streamline, and optimize IT, Customer, and Employee digital workflows on the ServiceNow platform. If you are interested in joining our team and contributing to our mission of simplifying and optimizing the path to Digital Transformation, please reach out to Leena Gangurde at leena.gangurde@vyomlabs.com.,

Skill required: Enablement - Category Management Strategy Designation: Procurement Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job Responsibilities:Catalog EnablementThe Catalog Enablement team will demonstrate the ability to support multiple projects, offer solutions and escalate issues and manage the enablement of Catalog according to the project planEnsure Catalog strategy is in alignment with respective category strategy to manage supply base (preferred suppliers with preferred pricing Work with Category Mangers to develop enablement strategy with wave approach for targeted suppliersDrive Catalog deployment for e-Catalogs and maintenance of Catalog as well as management of Catalog staging processes (includes collection, preparation, review, approval and publishing)Responsible for administration / maintenance of Catalogs for all categories and applicable suppliersAlignment and coordination with suppliers regarding Catalog and ongoing Catalog maintenance; educate and communicate suppliers with Catalog enablement process, requirements, timelines and readinessDevelop and implement appropriate Catalog strategies, encompassing all categories of spend and based on best practices and industry knowledgeAct in the role of subject matter expert and provide guidance and direction regarding SAP Ariba/COUPA transaction processing, such as Punch-out Catalogs, Internal CIF (Catalog Interchange Format) or Non-Catalog purchase orders; understand and benefits of each to stakeholdersAct as primary conduit for P2P Catalog enablement linked to the Client Global Supplier TeamWork with Client Delivery to ensure that services are delivered in accordance with contractual service level obligations Deploy and drive execution of supplier communication strategy for Catalogs ReviewAssist in troubleshooting and analysis of errors in the CatalogsReporting on status of enablement internally and externally What are we looking for Delivers high-quality, on-time implementation services on Catalog Enablement Projects to clients utilizing the Ariba/Coupa Network and liaise with SPLs Responsible for creation of Catalog Enablement specific education materialsCollaborate with external / internal clients to execute procurement operations such as, Catalog Enablement, End User and Supplier Support and Training. Develop and manage procurement operations pipeline, continuous improvement initiatives and ensure procurement solutions are addressing related client metrics and contracted SLAs for designated service. Roles and Responsibilities: Relevant Experience in electronic Catalog enablement for procurementDemonstrated proficiency in partnering with cross functional key stakeholders across the businessSelf-directed, flexible and able to work independentlyDemonstrated experience with coaching and mentoring team members to drive project initiativesAttention to detail, ability to multi-task and strong organizational skillsAriba and Coupa Tool EnablementRoot Cause AnalysisExcellent Communication SkillsMS Excel (Advanced Excel)Dashboards and Reporting Qualification Any Graduation

Role & responsibilities Generate & Grow CASA balances & FEE income. Scope Existing portfolio + Acquire NTB clients by providing Transaction Banking Solutions. Knowhow of digital banking products and services. Providing need-based CMS product solutions (collection & payment products) for Corporate & Government Client. Gathering market knowledge on how segments perform to adapt to situations. Provide inputs on Sales and Strategy to product team for building & innovating transaction banking products & services. Articulate and execute business strategy covering product development & sales. Work in tandem with service delivery, operations, product and internal stakeholders to provide seamless solutions Identifying strategic alliances for delivery of innovative solutions to client

Looking for a ServiceNow CSM Integration Specialist with 5+ yrs experience, strong in CSM modules, REST/SOAP integrations, JavaScript, and Glide APIs. Must have 2+ yrs in CSM + Integration, good in workflows, OAuth, and Agile methodology.

Job Title: Project Manager Location: Noida, India Employment Type: Full-Time (Third-Party at Adobe) Experience Required: 48 years in project management, marketing operations, or similar roles About the Role: We are looking for a detail-oriented and proactive Project Manager to join our team supporting Adobes marketing and content project operations. This role involves managing both B2B and B2C project requests. The Project Manager will be responsible for evaluating project briefs, coordinating with internal verticals, ensuring smooth handoffs, and tracking project progress from initiation to final delivery. Key Responsibilities Serve as the primary point of contact between stakeholders and delivery teams for all project-related communications. Review and evaluate incoming project briefs for clarity, completeness, and alignment with business goals. Share project understanding and timelines with internal verticals (e.g., content, design, web) responsible for execution. Coordinate project kick-offs, resource alignment, and milestone tracking. Maintain detailed project documentation, timelines, and status updates. Proactively identify risks, delays, and dependencies; escalate issues as needed. Lead regular status update meetings and project readouts with key stakeholders. Ensure on-time delivery and stakeholder satisfaction through effective tracking and collaboration. Demonstrate flexibility in handling shifting priorities, time-sensitive deliverables, and managing across multiple time zones. Key Skills & Qualifications Bachelors/Masters degree in Communications, Marketing, Business, or a related field. 48 years of experience in project management, preferably in marketing or content operations. PM certification (PMP, CAPM, CSM, or equivalent) preferred. Strong understanding of B2B and B2C marketing ecosystems. Experience working with cross-functional teams in a fast-paced, matrixed environment. Excellent communication and stakeholder management skills. Ability to manage project readouts, lead stakeholder meetings, and provide clear status updates. Proficiency with tools such as Workfront, JIRA, Trello, or similar project management platforms. Experience with Agile methodology is a plus. Highly organized, self-motivated, and adaptable to dynamic work environments. Nice to Have Experience working with global brands or within agency/vendor ecosystems. Familiarity with Adobe marketing or creative tools. Understanding of enterprise marketing workflows and content pipelines. Reporting To: Adobe Systems Working Model: 5 Days Onsite Please share your CV at 9311552182 hr@constrique.com Thanks & Regards, (HR) WhatsApp: 9311552182 Call: 9263117789 Constrique Software & Digital Solutions Pvt. Ltd. Website : https://constrique.com/

Were Hiring: ServiceNow Developer Location: Chennai/ Indore/ Pune Experience: 4+ years Employment Type: Full-Time Are you passionate about digital workflows and building powerful enterprise tools? Were looking for a ServiceNow Developer to join our team and drive innovative solutions across the platform. Key Responsibilities: Design, develop, and implement custom ServiceNow applications and enhancements. Configure and customize ServiceNow workflows, forms, UI policies, business rules, and client scripts. Work on modules like ITSM, ITOM, CMDB, HRSD, CSM, etc. Integrate ServiceNow with external systems using REST, SOAP, and other APIs. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Perform platform upgrades, patches, and performance optimizations. Maintain documentation and support change/release processes. Skills & Qualifications: 4+ years of hands-on ServiceNow development experience. Strong knowledge of ServiceNow modules (ITSM, CMDB, etc.). Proficiency in JavaScript, Glide API, and scripting on the platform. Experience with ServiceNow integrations (REST/SOAP/API). Good understanding of ServiceNow best practices and platform architecture. ServiceNow certifications (CSA, CAD, CIS) are a plus. Strong problem-solving and communication skills. Why Join Us? Work on enterprise-level digital transformation projects. Competitive compensation and benefits. Learning and certification opportunities. Flexible working environment and collaborative team culture. Interested candidates can apply at bhuvanehswaran.s@infobeans.com

Role & responsibilities Minimum of 4 years of experience in ServiceNow development, implementation, and administration of HRSD /ITSM module Strong experience with JavaScript, HTML, CSS, Glide API, Jelly, and ServiceNow APIs Ability to analyze complex business requirements and provide technical solutions that align with ServiceNow best practices Experience in software development life cycle (SDLC) processes such as Agile, Waterfall, and Scrum methodologies Strong communication skills to effectively collaborate with project stakeholders Demonstrated expertise in leading a team of ServiceNow developers and administrators Experience in integrations with other enterprise systems Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. ServiceNow certifications in HRSD will be added advantage.

Preferred candidate profile 10+ years of experience in ServiceNow Implementation Projects. Passionate about technologies and ServiceNow in particular. Mandatory recent experience in CSM (Customer Service Management) implementation and support projects. Involve as Lead developer & Architect in ServiceNow projects. Coordinate with client and team members and ensure there are no gaps in understanding the requirements. Strong experience in ServiceNow platform - particularly CSM and ITSM applications.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your role Have experience on a varied range of projects ranging from Product Development & Management, Business Analysis, process mapping & improvement, agile transformation, advisory/consulting, and digital automation. Act as a link between the business and the development team to ensure that the requirements are met and help the larger IT team (cross-functional/cross-skilled) to deliver a solution that works for the client Elicit requirements from various stakeholders & translate business requirements into functionality and assess various solution options risks, feasibility, opportunities, and business impacts. Own end-to-end documentation of requirements including version control and required signoff from stakeholder groups Create acceptance criteria and validate solutions meet business needs through client demos, UAT, and scope changes, to the final solution Interact with vendors, designers, and developers to understand limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled Has experience in process consulting/improvement/standardization by identifying inefficiencies, optimizing improvements, and inculcating industry process best practices. The candidate should have strong skills in mapping current processes (AS IS) and developing future processes (TO BE) using process classification frameworks such as APQC, SCOR, BPMN etc Has experience of responding to RFPs by translating client objectives and requirements into winning solution concept or has developed accelerators (templates, tools, and resources) Create service offerings along with global colleagues and define key deliverables for Go to Market. Your Profile 3 to 7 years of Experience in Digital Transformation /Business Analysis /Product Development /Process Consulting / Business Consulting. Masters degree in business administration from a reputed institute BA/PO Experience in at least one domain Consumer Retail, CPG, E-commerce, SCM, logistics Good experience in working in SDLC and AGILE program management methods Process modelling/mapping/standardization experience using standard industry frameworks and tools. At least two Relevant certifications e.g. CSM/CSPO/SAFe PO/ECBA/ CCBA/CBAP Strong interpersonal skills supported by excellent communication skills (written and verbal) Strong JIRA/Confluence/MS Visio, ServiceNow & MS Office skills, particularly PowerPoint, Excel, and Word Ability to steer programs/initiatives/projects with senior leadership, Participation in RFP curation and submission, Experience in GTM strategy and business development activities Critical Thinking, Decision Making, Strong analytical and reasoning skills, Data Interpretation Leadership in Cross-functional team situations, ability to work both as an individual and in a team Ability and willingness to work on short deadlines and handle multiple projects at a time Additional certifications for e.g., Green Belt/Sig Sigma/ Process improvement/ PMP, PRINCE2 Experience in developing thought leadership White Papers, Concept notes, POVs, etc on emerging techs for the Retail and CPG What you will love about working here We recognize the significance of flexible work arrangements to provide support . Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Customer Success Center of Excellence Lead About the Role: Trantor delivers post-sales Customer Success as a Service for enterprise B2B SaaS companies, helping our clients drive Net Revenue Retention (NRR) growth and reduce churn through scalable, high-impact engagement. We are looking for a highly motivated and experienced Customer Success Center of Excellence Leader to join our growing organization. You will be responsible for shaping and executing the customer success delivery strategy , leading and mentoring a team of CSMs and CSEs, and driving excellence through best practices and continuous improvement . Your goal will be to create a proactive, value-led experience that enhances customer satisfaction, product adoption, and long-term retention. Key Responsibilities: Strategic Leadership: Define and implement the Customer Success delivery strategy aligned with client organizational goals. Drive initiatives that improve customer lifecycle management, product adoption, renewals, and expansion opportunities. Collaborate with post-sales practice leadership to design and execute strategies that support customer retention, adoption, and satisfaction. Work cross-functionally with practice leadership, team leads, Support, and L&D to align teams around a unified customer journey and consistent value delivery. Analyze customer data (NPS, CSAT, Churn, usage, retention, etc.) and provide actionable insights to the CS team and leadership. Team Building & Upliftment: Lead, mentor, and inspire a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) Develop career paths, training programs, and coaching plans to foster professional growth. Build a culture of accountability, empathy, customer obsession, and continuous learning. Identify and close skill gaps within the team. Best Practices & Process Optimization: Establish and document customer success best practices, playbooks, and engagement models. Drive process improvements to enhance delivery efficiency, enable data-driven decision-making, and support scalable reporting across the customer lifecycle. Implement tools and systems to support team workflows, such as CRM, CS platforms, and analytics. Design scalable health check frameworks and proactive risk mitigation strategies to support customer retention and success. Support QBRs and executive reporting with data-driven narratives and insights. Develop regular dashboards and reports for CS leadership to monitor customer health, risk, and renewal forecasts. Requirements: 10+ years of experience in Customer Success or related customer-facing roles, including 2+ years in a leadership or managerial capacity. Demonstrated success in leading high-performing, customer-facing teams with a focus on retention, satisfaction, and growth. Prior experience managing Customer Success Engineers (CSEs) is highly preferred. Strong technical aptitude, with hands-on experience or understanding of Cybersecurity and/or Database technologies considered a major advantage. Familiarity with Professional Services delivery models is a strong plus. Proven ability to leverage data and analytics to inform decisions, drive strategy, and measure success. Exceptional communication, interpersonal, and conflict resolution skills, with a customer-centric mindset. Experience with customer success operations frameworks and technology stacks including platforms such as Gainsight, Totango Proficiency in CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or similar tools. Strategic thinker with the ability to execute tactically and drive initiatives end-to-end. Comfortable working with global or multi-regional customer bases and navigating diverse cultural dynamics.

Job Title: ServiceNow ITAM (HAM/SAM) Implementation Specialist Job Summary: We are seeking a skilled ServiceNow HAM/SAM Implementation Specialist to manage and optimize our IT asset lifecycle using the ServiceNow platform. The ideal candidate will have experience implementing and maintaining ServiceNow Hardware Asset Management and Software Asset Management modules, ensuring compliance, cost optimization, and efficient asset tracking. Key Responsibilities: Hardware Asset Management (HAM): • Implement and maintain the ServiceNow HAM module. • Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets. • Establish workflows for asset requests, approvals, deployments, and returns. • Maintain an accurate Configuration Management Database (CMDB) for hardware assets. • Develop asset audit processes to ensure data accuracy and compliance. Software Asset Management (SAM): • Configure and maintain the ServiceNow SAM module. • Track and manage software licenses, subscriptions, and usage across the organization. • Ensure compliance with software licensing agreements and avoid audit risks. • Optimize software spending by identifying unused licenses and ensuring efficient allocation. • Generate compliance and usage reports for stakeholders and audits. General Responsibilities: • Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting. • Contribute and advocate Process design for Global Asset Management aligned with industry framework and best practices. • Collaborate with cross-functional teams to gather requirements and implement asset management process & solutions. • Monitor and resolve integration issues with other IT systems. • Design and maintain dashboards and reports for hardware and software assets. • Provide training and support to end-users on HAM/SAM processes and tools. • Stay updated on ServiceNow features and best practices for HAM and SAM. Qualifications: Education: • Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience). Experience: • 5-7 years of experience in IT Asset Management. • Hands-on experience with ServiceNow HAM and SAM processes & modules • Knowledge of ITIL processes, especially asset and configuration management. • Experience with CMDB configuration and management. Skills and Competencies: • Create and manage custom scripts, workflows, and integrations using JavaScript and other relevant languages. • Implement and configure SAM and HAM modules to meet organizational needs. • Integrate ServiceNow with external systems via REST, SOAP, JDBC, and other technologies • Strong understanding of software licensing models (e.g., perpetual, subscription, SaaS). • Proficiency in ServiceNow administration, including workflow configuration and customizations. • Analytical mindset with strong problem-solving skills. • Excellent communication and stakeholder management abilities. • Ability to prioritize tasks and manage time effectively. Certifications (Preferred): • ServiceNow Certified Implementation Specialist – HAM or SAM. • ITIL Foundation Certification. • Certified Asset Management Professional (CAMP) or similar.

We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our dynamic team. This role requires a seasoned professional capable of leading the development and implementation of solutions on the ServiceNow platform. The ideal candidate will be a team player, possess a customer-centric attitude, and have a proven track record of completing complex projects on time. Responsibilities Develop and maintain ServiceNow custom applications with a focus on UI/portal development, leveraging ServiceNow’s UI Builder and Seismic framework to enhance the user experience, as well as build reusable components for long-term scalability Design, build, and implement REST API integrations and advanced scripting configurations using ServiceNow’s Flow Designer, ensuring seamless back-end integration and process automation to meet business requirements Collaborate with cross-functional teams to analyze, design, and implement solutions, communicating effectively with team members and stakeholders, and ensuring a smooth development lifecycle Utilize modern UI frameworks and JavaScript expertise (including AngularJS and React) to build responsive, scalable web applications, ensuring high performance and adherence to componentization best-practice standards on the ServiceNow platform Maintain a high standard of code quality through the use of software development tools (e.g., IDEs, debuggers, build tools, and source control) while following the best practices of object-oriented design, data structure optimization, and design pattern implementation Requirements 4+ years of direct experience as a ServiceNow Application Developer Any module – ITSM/ITOM/ITAM/SecOps/CSM/SPM/HRSD/GRC Developing, configuring, and customizing the ServiceNow platform to fit business requirements Working knowledge of the ServiceNow App Engine, ServiceNow Studio, UI Builder, Workspaces, Integration Hub Proficiency with ServiceNow development, such as scripting, workflows, and integrations Experience with JavaScript scripting Writing clean, efficient, and maintainable code requires expertise to achieve Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results Excellent written and verbal communication skills

Job Area: Engineering Services Group, Engineering Services Group > Program Management General Summary: Develops, defines, and executes plans of record, includingschedules, budgets, resources, deliverables, and risks. Monitors and drives the program from initiation through delivery, interfacing with internal and external stakeholders across functions on technical matters, as needed. Monitors budget/spending, on-time delivery, and achievement of program milestones. Represents the program and drives alignment across stakeholders. Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, or related field. 4+ years of Program Management or related work experience. Preferred Qualifications: Master's degree in Engineering, Computer Science, or related field. PMP Certification. 7+ years of Program Management or related work experience. 3+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). 2+ years of experience working in a large matrixed organization. 2+ years of experience with program management tools such as dashboards, Gantt charts, etc. Principal Duties and Responsibilities: Collaborates with key stakeholders and program sponsors to develop goals, set the prioritization of deliverables, and discuss necessary priorities and stakeholder needs. Manages and takes responsibility for multiple small programs/technology with moderate complexity or a single complex program/technology by applying up-to-date program management knowledge to meet deadlines. Develops and manages the execution of the program Plan of Record (e.g., on time, on budget, within scope) for multiple small programs or a single medium sized or complex programs/technologies which includes schedule and resource forecasting, stakeholder identification, method and frequency of communication, scope, and prioritization. Tracks and manages all key metrics pertaining to a program and identifies when metrics deviate significantly from Plan of Record; escalates issues in a timely manner and proposes corrective actions. Manages and prioritizes the work of the program team by establishing schedules, task assignments, and tracking tasks of team members. Identifies program issues/risks and creates a risk mitigation plan for multiple small programs or a single medium sized or complex program. Maintains and updates the risk tracker. Helps to promote program vision and objectives within own team, and ensures program objectives are met or exceeded. Supports the adoption of processes by applying best practices and identifying and recommending process improvement opportunities within respective programs. Level of Responsibility: Working independently with little supervision. Making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct. Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents. Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions). Completing tasks that do not have defined steps; simultaneous use of multiple mental abilities is generally required to determine the best approach; mistakes may result in significant rework. Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives. Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required. Occasionally participates in strategic planning within own area affecting immediate operations. The responsibilities of this role do not include: Financial accountability (e.g., does not involve budgeting responsibility).

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Agile-Scrum. Experience5-8 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: ServiceNow - IT Service Management . Experience5-8 Years . 60% development and 40% Lead the deliverables Technical competency Core ServiceNow Development Strong hands-on experience with ServiceNow CSM module. ITSM module (RITM, workflows), service portal experience preferred. Proficient in Client scripts, Business rules, UI policies, UI actions Flow Designer / Workflow / Scripted Flows Service Catalog & Request Management CMDB & Discovery integration Custom App Development Scoped applications Scripted REST APIs, Inbound/Outbound integrations MID server configurations Team Leadership Mentor and guide junior/mid-level developers Conduct peer reviews, enforce coding standards and best practices Solution Design Translate business requirements into technical solutions Design scalable, maintainable ITSM implementations Manage technical debt and roadmap alignment Have the ownership mindset with cross collaboration skills

Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions. System/Process Automation (Orchestration) experience Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML Excellent communication skills Understanding of ITIL framework. Job Description: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the teamof 5-7 or more technical resources. Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include: Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas: Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations. Preferred Skills: Experience implementing systems using the Agile/Scrum methodology Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design ITIL certification is a plus ServiceNow certifications such asCSA, CIS and CAD are must. Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

ServiceNow Developers with any Modules like (ITSM ,FSM, CSM, HRSD) - Qualifications : - Experience : 8-12 yrs Notice Period : Immediate - 30 Days Only Location : PAN India

SUMMARY Business Analyst/Scrum Master Our client, a leading Fortune 500 IT solutions company, is in need of an experienced Business Analyst/Scrum Master to join their team. The company is committed to providing straightforward and adaptable solutions for complex business challenges. With a workforce of over 1,500 professionals, they offer technical and domain expertise across various platforms and industries, assisting enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments. Notice Period: 0-30 days Experience: 5-11 years Responsibilities: Work closely with stakeholders to comprehend business requirements and transform them into functional and non-functional specifications Facilitate communication and collaboration between the development team and product owner Lead and assist the Scrum team in implementing Agile methodologies and best practices Perform analysis and offer insights to drive continuous improvement within the team and projects Ensure successful delivery of high-quality software products within the agreed timelines Requirements Requirements: Demonstrated experience as a Business Analyst or Scrum Master Thorough understanding of Agile methodologies and frameworks Exceptional communication and interpersonal skills Ability to prioritize and manage multiple tasks concurrently Strong analytical and problem-solving capabilities Bachelor’s degree in Computer Science, Business, or related field Relevant certifications such as Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) are a plus