699 Csm Jobs - Page 8

Position Overview We are seeking a ServiceNow QA/Tester with 5-8 years of experience to join our dynamic ServiceNow Platform team. The ideal candidate will execute and oversee the quality assurance process for ServiceNow implementations, ensuring solutions meet business requirements and industry standards. This role requires hands-on testing expertise, leadership skills, and a strong understanding of ServiceNow CSM modules and best practices. Key Responsibilities Execute, Lead the QA/testing efforts for ServiceNow CSM projects, including planning, execution, and reporting, and aligning with Agile methodologies. Develop, review, and maintain test plans, test cases, and test scripts for various ServiceNow modules (CSM, Portal, ServiceNow platform etc.). Coordinate with business analysts, developers, and stakeholders to understand requirements and ensure test coverage. Execute manual and automated tests in ATF; identify, document, and track defects through resolution. Mentor and guide junior QA/testers on writing ATFs, ensuring adherence to Boomi QA processes and standards. Participate in requirement reviews, design walkthroughs, and sprint planning sessions. Ensure compliance with organizational and industry QA standards. Prepare and present test status reports, metrics, and quality assessments to management. Support continuous improvement by recommending enhancements to QA processes and tools. Stay updated on ServiceNow platform updates, new features, and best practices. Required Qualifications Bachelors degree in computer science, Information Technology, or related field. 5-8 years of experience in software quality assurance, with at least 3 years focused on ServiceNow testing. Strong understanding of ServiceNow architecture, modules, and workflows. Experience with both manual and automated testing tools (e.g., Selenium, ATF). Proven ability to lead QA teams and manage multiple projects simultaneously. Excellent analytical, problem-solving, and communication skills. Familiarity with Agile/Scrum methodologies. Experience with defect tracking tools (e.g., JIRA, ServiceNow). ServiceNow certification(s) preferred (e.g., Certified System Administrator, Certified Implementation Specialist). Desired Skills Experience with ServiceNow ATF, API testing and integration validation. Knowledge of Agile, ITIL processes and their implementation on ServiceNow. Strong knowledge of ServiceNow CSM modules. Strong organizational and documentation skills. Ability to work collaboratively in a fast-paced, team-oriented environment. Continuous learning mindset with a passion for quality and process improvement.

JD: Strong understanding of ServiceNow platform architecture and scripting (JavaScript, Glide APIs). Experience with Service Portal, UI/UX design within ServiceNow. Working knowledge of customer workflows and case lifecycle in CSM. Experience with integration tools and APIs (REST/SOAP). Familiarity with data modelling in ServiceNow: Tables, Relationships, ACLs. Knowledge of ITSM modules is a plus. ServiceNow Certified System Administrator (CSA) and CSM Implementation Specialist certifications Notice :: Less than 30 Days only apply. If Interested, kindly call me or apply. Ganesh -7397124478

Skill required: Digital Inside Sales - Inside Sales Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESEnsure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direProvide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for KNOWLEDGE, S AND ABILITIESContinually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. KNOWLEDGE, S AND ABILITIESContinually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Roles and Responsibilities: Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives. This includes working with the various internal Support teams. Proactively grow the breadth and depth of strategic relationships with customers. Identify opportunities for continuous improvement. Define and oversee lifecycle processes/touch points, including QBR process, "listening" points (e.g. on usage, NPS), and measuring business value, penetration, usage, and adoption. Partner with internal stakeholders (from executive to supervisor) to align account activities with the customers business case and strategy. Responsible to help identify data driven revenue expansion within the customer base throughout all customer lifecycles. Work with leadership to identify annual targets Responsible for change management. Closely managing and nurturing accounts to identify and eliminate risk of attrition through regular touch points (conference calls, client visits, webinars, etc.). Establishing trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success. Qualification Any Graduation

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Retail Banking.: Experience: 5-8 Years.

What You Will Do: Lead and manage cross-functional engineering teams to deliver scalable, high-quality software. Bridge technical teams and business stakeholders, translating requirements into actionable outcomes. Own the end-to-end software development lifecycle (SDLC) while enforcing Agile practices. Facilitate Agile ceremonies: Sprint Planning, Daily Stand-ups, Retrospectives, and Demos. Proactively identify risks, manage sprint velocity, and ensure timely delivery. Collaborate with architects and developers on design alignment and technology decisions. Drive DevOps integration, quality assurance, and release planning. Monitor execution using JIRA, Confluence, Azure DevOps, or equivalent tools. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or related field. 8-12 years of total experience; minimum 4 years as a Project Manager or Scrum Master. Prior experience as a software developer with hands-on coding in Java, .NET, Python, or JavaScript. Strong understanding of API integrations, system architecture, and CI/CD pipelines. Certified in Scrum (CSM, PMI-ACP) or equivalent Agile frameworks. Excellent command over project management tools like JIRA, Trello, Confluence, or Azure DevOps. Strong leadership, conflict resolution, and stakeholder communication skills.

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Agile DevSecOps Consulting. Experience: 5-8 Years.

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Agile Scrum Delivery. Experience: 5-8 Years.

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Agile Scrum Delivery. Experience: 5-8 Years.

AI Project Manager1 Lead cross-functional teams (engineering, data science, product, QA) to deliver AI-driven solutions on time and within budget. Manage project scopes, risks, resources, and stakeholder communication for AI/ML implementations. Translate complex AI technical requirements into actionable project plans. Ensure adherence to Agile/Scrum methodologies and AI project lifecycle best practices. Collaborate with clients to define success metrics, KPIs, and ROI for AI projects. Drive continuous improvement by integrating feedback and post-implementation reviews. Mentor junior project managers on AI project delivery frameworks. Required Qualifications: Minimum 10 years of hands-on project management experience. 3+ years specifically managing AI/ML, NLP, or Computer Vision projects (e.g., model deployment, data pipeline integration, or AI product development). Proficiency in Agile/Scrum , JIRA, Confluence, and project planning tools (e.g., MS Project). Technical understanding of AI concepts (machine learning lifecycle, data preprocessing, MLOps). Experience with cloud platforms (AWS/Azure/GCP) and AI deployment workflows. Strong stakeholder management skills with IT, and business teams. Bachelors degree in Computer Science, Engineering, or related field. PMP/CSM certification preferred

You will be responsible for successfully planning, executing, monitoring, controlling, and closing all technical tasks related to the configuration and implementation of all aspects of the ServiceNow platform. This includes providing software development and customization such as screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development. Your role will involve obtaining and analyzing/interpreting business requirements to propose sustainable solutions within the ServiceNow environment. Additionally, you will be coordinating and resolving complex technical data and transformation issues. To excel in this role, you must be an expert in ServiceNow administration, configuration, and development, with specific experience in ITSM, CMDB, and KB. Your expertise should extend to developing ServiceNow Business Rules, Includes, UI Actions, Scheduled Jobs, ServiceNow client and server-side scripting. Working experience with ServiceNow modules such as PPM, CSM, and ITOM will be considered an added advantage. You will also be responsible for the technical specification and implementation of ServiceNow integrations with third-party tools and systems. Proficiency in Web Services integrations (SOAP, REST), Scripted REST APIs, and experience with HTML5, Java, JavaScript, jQuery, CSS, and Angular.js are essential for this role. Furthermore, you should hold a Certified System Admin certification and possess a valid passport. A bachelor's degree or an equivalent combination of education and experience is required to be considered for this position.,

As an experienced professional with 6 to 8 years of experience, you will be responsible for various key tasks at our office located in Gurugram, Haryana, India. Your primary responsibilities will include coordinating with vendors and partners, tracking their performance, and recommending changes or enhancements to improve efficiency. Additionally, you will ensure compliance with statutory requirements by timely and accurately fulfilling all tax and social security obligations, as well as delivering essential documents to employees and authorities within the stipulated time frame. You will play a crucial role in providing support to employees, clients, and internal teams by resolving queries in adherence to SLA guidelines. Furthermore, you will assist CSM/Sales/Finance teams by equipping them with the necessary knowledge to facilitate day-to-day operations. Your role will involve closely monitoring vendor performance, conducting root cause analysis for issues, implementing preventive measures, and serving as the single point of contact for both internal and external audits when necessary. To excel in this position, you should possess a keen interest in transitions and entity setups worldwide, the ability to collaborate with regulatory bodies and various vendors, excellent interpersonal skills to communicate effectively with stakeholders at all levels, and the flexibility to adapt to a dynamic work environment. Your analytical and problem-solving skills will be put to the test as you identify risks, propose solutions, and manage multiple priorities simultaneously with minimal supervision. At Skuad, a global employment solutions company, you will have the opportunity to take ownership of your work, receive unwavering support, experiment with new ideas, and make a substantial impact. We offer a dynamic work environment that encourages continuous learning and growth, competitive compensation packages, and various benefits such as paid time off, flexible working hours, and wellness programs. If you are driven, proactive, and eager to tackle real-world challenges with innovative solutions, Skuad is the ideal workplace for you. Join us in revolutionizing the global job market and creating opportunities for individuals and organizations worldwide.,

As a PMO Intern at Aaizel Tech Labs in Gurgaon, you will have the opportunity to immerse yourself in the dynamic world of project management within a cutting-edge tech startup. Aaizel Tech Labs is a forward-thinking company at the forefront of cybersecurity, AI, and geospatial solutions, dedicated to driving innovation and delivering transformative technology solutions across various industries. Your role as a PMO Intern will involve working closely with the PMO team to streamline project execution, manage resources efficiently, and provide support in documentation and reporting efforts. This entry-level position is ideal for fresh graduates or students who are enthusiastic about building a career in project management and are equipped with strong technical and soft skills. Key Responsibilities: - Project Coordination & Documentation: Assist in maintaining project schedules, tracking milestones, and preparing project documentation with accuracy and consistency. - Resource Coordination: Support the coordination and allocation of project resources across teams. - Presentation Support: Create professional PowerPoint presentations for internal and client meetings. - Process Improvement & Reporting: Leverage advanced MS Excel skills to manage project data and generate analytical reports. - Cross-Functional Collaboration: Coordinate with various departments to ensure project objectives are met and facilitate effective communication among stakeholders. - Learning & Development: Gain exposure to industry-standard project management frameworks, participate in training sessions, and engage in mentorship programs to enhance your skills. Required Skills & Qualifications: - Educational Background: Bachelor's degree in Technology, Business Administration, Project Management, Engineering, or a related field. - Technical Proficiency: Advanced knowledge of MS Excel, proficiency in Microsoft Office suite, experience with project management tools, collaboration platforms, and reporting software. - Communication & Soft Skills: Excellent written and verbal communication skills, strong attention to detail, time-management skills, and the ability to work effectively in team settings. - Organizational Skills: Ability to handle multiple tasks concurrently and collaborate across functions in a fast-paced startup environment. Preferred Skills: - Project Management Tools: Additional familiarity with tools or certifications related to project management. - Analytical Skills: Ability to synthesize data into actionable insights. - Adaptability: Willingness to learn and adapt to new challenges. - Internship Experience: Prior internship or project experience in project management is a plus. Join Aaizel Tech Labs for: - Hands-On Experience: Work on live projects and gain practical insights into project management. - Mentorship & Training: Benefit from personalized mentorship and ongoing training for career growth. - Career Advancement: High-performing interns may be considered for full-time roles post-internship. - Innovative Culture: Join a team committed to continuous improvement and collaboration. - Competitive Benefits: Attractive internship stipend and potential additional benefits. To apply for the PMO Intern position, please submit your resume, portfolio, and a cover letter outlining your relevant experience and how you can contribute to Aaizel Tech Labs success. Send your application to hr@aaizeltech.com, bhavik@aaizeltech.com, sumit@aaizeltech.com, or anju@aaizeltech.com.,

The ServiceNow Technical Lead plays a crucial role in designing and delivering ServiceNow solutions while maintaining a long-term technical architecture. With over 8 years of experience, you will define system problems, design and test solutions, interact with users for requirements collection, and provide guidance to junior developers. Your responsibilities include aligning with Agile development processes, producing technical documentation, and ensuring compliance with standards and procedures. Your key responsibilities will include designing and delivering ServiceNow solutions in line with technical standards and leading practices. You will analyze system problems, design and test standards and solutions, and develop solutions by evaluating alternative workflow options. Collecting requirements from users, guiding junior developers, and implementing requirements will be essential tasks. Additionally, you will produce and maintain Standard Operating Procedures on network security operations, provide oversight and unit testing of code, and review business processes for leveraging ServiceNow platform capabilities. To excel in this role, you must possess experience with workflows in key areas of the ServiceNow platform such as ITSM, CSM, ITOM, and SecOps. Excellent communication skills, proficiency with web technologies, experience in a SaaS environment, and a strong focus on code quality and reusability are crucial. Your ability to manage ServiceNow setup, administration, and configuration, analyze and resolve complex software application issues, and apply ITIL best practices will be highly valued. Stay updated with marketplace and technology changes relevant to ServiceNow. The ideal candidate will have 8+ years of experience in technical solution design and delivery of ServiceNow solutions, along with a minimum of 5 years in IT Service Management within finance, insurance, IT shared services, or consulting sectors. Possess certifications such as ITIL V3/V4, ServiceNow System Administrator (CSA), ServiceNow Application Developer (CAD), Certified Implementation Specialist (CIS) ITSM, and Micro certificate Integration Hub fundamentals. Additional CIS certifications in Discovery, Service Mapping, Software Asset Management, and Hardware Asset Management will be advantageous.,

As an experienced professional with 6 to 8 years of experience, your role in Gurugram, Haryana, India will involve various responsibilities encompassing Vendor Coordination and Reconciliation, Statutory Compliance and Reporting, Employee/Client/Internal Team Support, and more. In terms of Vendor Coordination and Reconciliation, you will be expected to meticulously track Partner and Vendor performances, providing recommendations for changes or enhancements to ensure optimal outcomes. Additionally, you will need to oversee the Statutory Compliance and Reporting aspects by guaranteeing that all statutory dues, taxes, and social security contributions are promptly and accurately processed. Ensuring the timely delivery of essential documents to employees and authorities will also be a crucial part of your role. Your role will also involve providing support to employees, clients, and internal teams in resolving queries within established SLA guidelines. You will play a key role in facilitating CSM/Sales/Finance teams with the necessary knowledge to support BAU activities. Moreover, tracking vendor performance, conducting root cause analysis for issues, and implementing preventive measures will be part of your responsibilities. Acting as the Single Point of Contact (SPOC) for both internal and external audits as needed will also fall under your purview. To excel in this role, you should possess a keen interest in Transitions and Entity set-ups globally, along with the ability to engage effectively with regulatory bodies and multiple vendors. Strong interpersonal skills are essential to communicate efficiently with key internal stakeholders, employees at all levels, and management. Your analytical and problem-solving skills will be put to the test as you identify risks, impacts, and devise appropriate solutions and corrective actions. Your attention to detail, commitment to high standards, and ability to manage multiple priorities simultaneously with minimal supervision will be highly valued. Additionally, your communication, listening, influencing, and negotiation skills will play a crucial role in conveying important messages clearly and compellingly. A proactive attitude driven by extreme ownership and accountability will be a key attribute that aligns with the organizational culture. At Skuad, you will be part of a globally distributed team passionate about fostering inclusive work cultures and creating opportunities worldwide. The organization provides an environment where ownership, support, experimentation, and impact are key pillars. Joining Skuad offers the opportunity to work in a venture capital-backed hyper-growth company with rapid career advancement prospects, competitive compensation including performance bonuses, paid time off, flexible hours policy, and wellness benefits. If you are motivated to tackle real-world challenges and derive satisfaction from developing innovative solutions, Skuad offers an ideal workplace to contribute towards building a global employment solution that enhances opportunities for talent and organizations worldwide.,

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client''s challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your role In this role you will play a key role in Use Design thinking and a consultative approach to conceive cutting edge technology solutions for business problems, mining core Insights as a service model & contribute to the capacity of a Scrum Master/data business analyst to Data project. Act as an agile coach, implementing and supporting agile principles, practices and rules of the scrum process and other rules that the team has agreed upon Knowledge of different framework like Scrum, Kanban, XP etc. & drive tactical, consistent team-level improvement as part of the scrum. while working closely with Product owner to get the priority by business value, work is aligned with objectives and drive the health of product backlog. Facilitate the scrum ceremonies and analyze the sprint report, burn down charts to identify the areas of improvement & support and coordinate system implementations through the project lifecycle working with other teams on a local and global basis. Engage with project activities across the Information lifecycle, often related to paradigms like -Building & managing Business data lakes and ingesting data streams to prepare data ,Developing machine learning and predictive models to analyse data, Visualizing data ,Specialize in Business Models and architectures across various Industry verticals. Your Profile Proven working experience as a Scrum Master/Data Business Analyst with overall experience of min 5 to 9+ years & preferably, person should have domain knowledge on CPRD/ FS/ MALS/ Utilities/ TMT & independently able to work with Product Management team and prepare Functional Analysis, User Stories Experience in technical writing skills to create BRD , FSD, Non-functional Requirement document, User Manual &Use Cases Specifications with Comprehensive & solid experience of SCRUM as well as SDLC methodologies with excellent meeting moderation and facilitation skills exhibiting strong stakeholder management skills Experience in Azure DevOps/JIRA/Confluence or equivalent system and possess strong knowledge of the other agile frameworks, CSM/PSM 1 or 2 certified is mandate; SAFe 5.0 /6.0 is a plus Good to have knowledge about big data ecosystem like Hadoop & good to have working knowledge of R/Python language What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Agile Scrum Delivery. Experience:5-8 Years.

Greetings of the Day !!! Job Designation : Customer Care Executive Qualification : Any Graduate / Min 12th Pass (1-year Exp)* Experience : Freshers - 1yr Location : Andheri Roles & Responsibilities:* *Handle a large volume of inbound and outbound calls in a timely manner *Experience working in a call center or customer-support role *Strong written and verbal-communication skills *Proficiency in problem-solving *Ability to multitask and manage time effectively. *Shift Timings :* Rotational 2 week off, and specifically not on Saturday and Sunday and also not on festival days Shift is 10 hours between 9am to 9pm (2 shifts) Thanks & Regards Monica Solanki | Recruitment Consultant |PARC Kalite | Tel : +91- 9137419558 |Email: monica.parckalite@gmail.com | "Delivering Quality"

About The Role Skill required: Retirement Solutions - Account Management Designation: Customer Service Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.Respond to client service needs and own end to end identified tasks through a centralized service model.Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,Builds institutional knowledge and relationships while enhancing functional understanding of recordkeeping services and products.Submits and tracks service request work items appropriately in partnership with business partners.Perform Root cause analysis on errors/ service issues.Drive process improvement initiatives.Drive team to meet SLA adherence.Ability to manage team in critical situations and drive holistic engagement. What are we looking for US Retirement Services domain Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.Review and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred)Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently Roles and Responsibilities: Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations.12 + Years in US Retirement Services Domain5+ Years of Managerial experience with peoples span of 35 -50 resourcesHands on with process reporting:SLA , TAT, Quality, AHT, NIGO , RCA Excellent People Leadership skills Qualification Any Graduation

Experience & Skill Set: 10+ years of industry experience in Software Product Development At least 3+ years of experience working in projects that are diligently applying Agile/Scrum practices as a Scrum Master Sound knowledge of software development life cycle and software engineering processes. Exposure on SAFe scaling framework is plus; CSM or equivalent would be an adaded advantage Knowledge of lean/agile project management practices Knowledge of methods, tools and techniques for estimation, risk analysis, data interpretation, root cause analysis. Exposure to working with multi-site global teams. Should be able to multi-task, managing multiple project activities and organizational responsibilities effectively. Excellent communication and interpersonal, moderation and negotiation skills. Strong analytical and conceptual skills, team orientation and motivational/inspirational skills. Should be assertive, open, and proactive in collaborating across teams/organizations Proactive, Self-motivated, ability to take on new challenges and flair to learn Previous technical experience in development will be an added advantage Exposure to medical domain process and practices would be an added advantage As a Scrum Master, Manage Scrum Teams, ensuring timely delivery of features within budget and quality to achieve customer satisfaction Takes care that the team follows the software development process with all relevant process steps (responsible for process execution) Effectively guide and facilitate the sprint ceremonies to consistently achieve the sprint goals. Protect scrum team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog and project timeline Effective collaboration with internal and external stakeholders Identify, monitor, and control the required metrics to meet team, project and product goals Risk management Drive / contribute Org and ART related improvements Coach & Guide the team with Agile/Lean practices to deliver value to the customers, continuous improvement and self-organizing culture within team Ensure that sprint deliverables are adhering to the Quality and regulatory guidelines

Greetings from SwaaS Location : Chennai JD: Design and develop solutions using ServiceNow CSM modules (Case Management, Agent Workspace, Virtual Agent, Knowledge Management, etc.) Customize ServiceNow applications and facilitate the rollout of new modules and applications. Develop and maintain workflows, business rules, client scripts, UI policies, data policies, and integrations. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Integrate ServiceNow with external systems using REST, SOAP APIs. Work closely with QA and ServiceNow administrators to ensure timely delivery and deployment of features. Participate in ServiceNow upgrade planning and testing. Maintain technical documentation for solutions developed. If you are passionate about ServiceNow development and have expertise in CSM and ITSM , we would love to hear from you! Apply Now! to deepa@swaas.net

Job Title: ServiceNow Solution Architect Location: Bengaluru Job Type: Full-time Experience: 8-20 years total experience, including 5+ years on the ServiceNow platform Reports To: ServiceNow Practice Head About the Role: We are looking for a proactive and technically strong ServiceNow Solution Architect to lead design, development, and delivery of enterprise-grade ServiceNow implementations. As part of a growing ServiceNow practice serving multiple clients, you will play a critical role in crafting robust solutions that are scalable, secure, and aligned with client needs and platform best practices. Key Responsibilities: • Lead the architecture and design of ServiceNow solutions across one or more modules such as ITSM, ITOM, HRSD, CSM, SecOps, or GRC. • Conduct requirement analysis, process reviews, and technical workshops with customer stakeholders. • Translate business requirements into well-architected technical solutions, including integrations and automation flows. • Design data models, ACLs, custom applications, and workflows in adherence with ServiceNow development standards. • Serve as the technical lead for project delivery teams, supporting developers and consultants throughout the implementation lifecycle. • Review technical designs, custom scripts, and integrations to ensure maintainability and performance. • Build and promote reusable components, frameworks, and accelerators to increase delivery efficiency. • Provide technical leadership during presales, PoCs, and estimation exercises, as needed. • Keep up to date with ServiceNow features and advise clients on upgrade paths and enhancement opportunities. Required Skills & Experience: • 815 years of total IT experience with at least 5+ years of hands-on ServiceNow architecture and implementation experience. • Expertise in ServiceNow core platform, custom app development, Flow Designer, Business Rules, Script Includes, and Service Portal. • Experience with at least two ServiceNow modules (e.g., ITSM, ITOM, HRSD, or CSM). • Strong understanding of Glide APIs, Scoped Applications, and data security (ACLs, roles). • Proven experience with REST/SOAP integrations, OAuth2, MID Servers, and external system communication. • Ability to lead discussions with technical and business stakeholders. • Familiarity with Agile delivery models, DevOps tools, and CI/CD in ServiceNow is a plus. Certifications: • Mandatory: ServiceNow Certified System Administrator (CSA) • Preferred: Certified Implementation Specialist (CIS – ITSM, ITOM, HRSD, or others) Certified Application Developer (CAD) Architect-level certification (CTA or in progress) Soft Skills: • Excellent written and verbal communication. • Strong analytical and troubleshooting abilities. • Ability to mentor developers and lead by example. • Comfortable working in multi-project, multi-customer environments. If Interested please apply or reach out to below. 1. GANESH Moorthy - 7397124478 2. Vineet - 8553832951

The Company India's marquee global technology & consulting company. They are an international flag-bearer of technical and managerial excellence. With offices around the globe, the company has a comprehensive presence across multiple segments of the technology product and service industries as well as a blue-chip roster of clients for their Consulting engagements. They are a respected career company and a long-term wealth creator. The Job We are seeking an 6-10 Years as a Scrum Master (Agile). Ensuring the quality of Scrum execution with various constructs in place (Definition of Ready and Definition of Done). Ensuring proper capacity planning and team buy in on scope of sprints and understanding with team on how work fits into project/product scope. Ensuring the delivery of the committed work with required quality within the stipulated timelines. Work with product owner to ensure proper balance between functional and non-functional to produce high-quality working software. Educating the Scrum team, including the product owner on Agile requirements, Agile planning, backlog creation practices, and all things Scrum. Promote commonly accepted better Agile/Scrum practices. Coordinate among the Scrum team and monitor adherence to Scrum practices. Keep team focused on current sprint goals. Promote test automation and in broader sense focus on automation of complete delivery pipeline. Ensuring no changes are made in middle of sprint to sprint scope which endanger the Sprint goal, and/or possess danger to overall quality of the working software and stability of the system. Use team feedback and metrics to identify areas of opportunity, and work with team to continuously improve with assistance of a coach and/or experienced Scrum Master. Ensuring that impediments from team are tracked and resolved, and risks are communicated well to stakeholders. Ensuring the dependencies with external teams and/or other program teams in scaled context are tracked and managed effectively. Ensuring that team is not distracted with unrequired influence from outside noise and focus is on the valuable sprint work. Your Profile At least 3 years of experience as a Scrum Master. At least 5 years experience as part of an Agile team. Ability to understand current/changing business processes, analyze and participate in defining requirements and documenting BRDs. Must be well versed with various agile metrics like burn-down, velocity, CFD, story bump up charts. Must understand the agile metrics and should clearly make out inference to connect it to project context and influence management decisions. Must have excellent presentation and communication skills to influence stakeholder decision making process. Strong management of dependencies between team capacity, prioritization, software quality, and committed deadlines. Excellent knowledge and certication in Agile methodology and framework Demonstrated experience overseeing multi-functional project teams, including leading Agile Scrum teams on complex, integrated platforms. One Scrum Certification is MUST. Other Certications in any of the following a plus: PMP, CSM, CSPO, SASM, PSM, CSP, PM, SPC, SA, ITIL, RTE Contribution to Whitepapers, Agile Transformation and Agile Assessment (Suitability/Maturity) will be an added advantage.

Job Information Work Experience 8-10 years City Hyderabad Country India SKills: ServiceNow, FSM, ITOM, ITSM, CSM Service now Lead with expert knowledge level on theplatform and rich implementation experience of various modules (ITSM, FSM,ITBM, CSM) to meet the business needs. Resource with in-depth understandingof the ITIL processes, sound knowledge on OOTB implementation and integrationsat Enterprise level, excellent design and behavioral skills. Responsibilities: Demonstrate, design, and implement the platform modules inline with business needs. Design, develop and configure out of the box workflows,forms, scripts and create / maintain custom objects to meet businessrequirements using agile methodologies. Provide expert level support and maintain the ServiceNowplatform as per the agreed service levels (Available, Stable, Performant,Usable and Maintainable) Work closely with functional teams, architecture teams inpositioning the modules into the landscape. Play a key role in creating and adapting the designguidelines, best practises together with the Platform Architect, other Leadsand SEs Perform ServiceNow implementation tasks, including configuration, integration, testing, requirements analysis and solution design. Worked on full-scale implementation of Servicenow modulesfor ITSM, FSM, ITBM, CSM. Facilitate workflow enhancements to the ServiceNowapplication including automation and/or additional self-service features andfunctions. Understand the business needs and rapidly prototype newsolutions. Create and configure Business Rules, Client Scripts, UI Policies, UIActions and ACLs. Good hands-on experience on ServiceNow integration withother application/system Using SOAP, REST, JSON Coach/ guide the current ServiceNow team in support andoperations and projects Take active part in platform upgrades (impact analysis,identify upgrade path, realize) Provide technical and thought leadership in both systemintegration and application development, while also promoting best practices inthese areas Proactively work on limiting the customizations, demo theuseful features, optimize license/support costs, provide reporting &dashboards useful. Identifies opportunities for asset reuse that reducesoverall solution cost and development time Requirements: Bachelor's degree in Engineering, or equivalent experiencein related field 6-10 years of experience in Design, Develop ITapplications 5+ years of implementation/administration experience onServiceNow platform Hands-on experience in development / customization /configuration of ServiceNow modules for ITSM (Request, Incident, Change,Problem, Config), FSM, ITBM and CSM Demonstrates excellent knowledge ofServiceNow toolset and integrations with related systems Strong knowledge on the ServiceNow platform (Out of theBox features, workflows) (Optional) Certifications: ServiceNow Administratoror ServiceNow Implementation Certification of ITIL processes & Agilemethodologies is added advantage Experience as Java Developer, Scrum Masterfor the product team is an added advantage check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#1AB2A6;border-color:#1AB2A6;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Looking for expert in any ONE of the following skills ServiceNow Architect ServiceNow Lead ServiceNow CMDB ServiceNow HRSD ServiceNow ITSM ServiceNow Service Portfolio Management ServiceNow CSM ServiceNow Developer ServiceNow BPM ServiceNow ITOM

About The Role Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Project Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and successful project delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by promoting Agile best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of Scrum principles and practices.- Experience in facilitating Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.- Ability to coach and mentor team members in Agile methodologies.- Familiarity with project management tools and software. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education