696 Csm Jobs - Page 3

We are seeking an experienced Scrum Master to join our dynamic team. The Scrum Master will facilitate and support our Agile development process, ensuring the team follows Scrum practices and principles. The ideal candidate is passionate about Agile methodologies, has a strong understanding of software development, and excels in communication and leadership. Key Responsibilities Facilitate Scrum Ceremonies: Plan and lead all Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives. Support the Product Owner: Assist the Product Owner in maintaining the product backlog, ensuring it is well-groomed, prioritized, and ready for the next sprint. Promote Agile Practices: Advocate for and coach the team on Agile and Scrum best practices, ensuring continuous improvement and alignment with Scrum principles. Monitor Progress: Track team progress through metrics such as burn-down charts, velocity, and other Agile tools, providing transparency to stakeholders. Facilitate Communication: Foster open communication within the team and with external stakeholders to ensure alignment and understanding of project goals. Continuous Improvement: Encourage a culture of continuous improvement by identifying areas for improvement and implementing necessary changes. Team Collaboration: Promote a collaborative team environment where all team members feel safe to contribute and share ideas. Qualifications Education: Bachelors degree in Computer Science, Information Technology, Business, or a related field. Experience: Minimum of 2 years of experience as a Scrum Master or in a similar role. Certification: Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) certification is required. Agile Knowledge: Deep understanding of Agile methodologies, particularly Scrum, and experience with Agile project management tools (e.g., JIRA, Trello). Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas to both technical and non-technical stakeholders. Leadership Skills: Strong leadership and team-building skills, with the ability to inspire and motivate team members. Problem-Solving Skills: Proactive in identifying problems and finding solutions, with a focus on removing impediments for the team. Interpersonal Skills: Ability to build strong relationships with team members, stakeholders, and clients. Preferred Qualifications Technical Background: Previous experience in software development or technical roles. Advanced Certification: Advanced Scrum certifications (e.g., Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP)). Scaled Agile Framework: Experience with Scaled Agile Framework (SAFe) or other scaling methodologies.

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Salesforce Business Analysis. Experience: 5-8 Years.

Job Title: ServiceNow Developer Location: Pune, Hinjewadi Interview Mode: Face-to-Face (F2F) Interview Date: 2 August 2025 Employment Type: Full-time Key Responsibilities Develop and customize applications on the Service Now platform Implement workflows, business rules, client scripts, and UI policies Integrate Service Now with external systems using REST/SOAP APIs Collaborate with stakeholders to gather requirements and deliver solutions Troubleshoot and resolve platform issues and bugs Participate in Agile ceremonies and contribute to sprint planning Required Skills 37 years of experience in Service Now development Strong knowledge of JavaScript, Glide API, and Service Now scripting Hands-on experience with ITSM, CMDB, and Service Portal Familiarity with Agile methodology and tools like JIRA Interview Details Date: Friday, 2 August 2025 Time: Between 10:00 AM 4:00 PM IST Venue: [Company Office Address or Interview Location in Pune] Documents to Carry: Updated resume, ID proof, and certification copies

HCLTech is Hiring || Project Manager/Coordinator || 26th July,2025|| Walk In Drive || 10.30 AM - 4.00 PM Location: HCL Technologies - A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59) Contact Person: Yanosh Hike - Standard (as per the budget) Shift-Rotational Mandatory : Prince2 Practitioner, PMP or equivalent, CSM Cab- Yes, both side Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic device) Experience : 5+ Years Location : Noida Shift : US Shift Job Description: summary: As project lead you are responsible for the end-to-end project management, serving as primary executive point of contact and ensuring that the customer is satisfied with the quality and timely delivery of the project. You define and manage deliverables to plan goals for financial performance and you are able to manage complex changes. The project lead engages and presents in the final stage before contract signature where needed. While leading the project you are able to coach and mentor individual project managers and larger groups to drive success. Role & responsibilities: Providing executive governance of complex Transition and/or Transformation programs from development to implementation to include oversight of multiple (global) work groups. Matrix manages all project resources to ensure successful project completion across Serves as a primary executive point of contact to customers. Ensure all processes are documented, communicated and ensure they work efficientely for the project. Oversee all Transition and Transformation planning, execution, reporting and related escalation management. Define and manage deliverables to plan client's goals for financial performance. Develop and manage deliverables to plan vs actual. When applicable, leads and/or participates in organizational initiatives. Communicates and translates functional/operational goals into team goals. Recommend solutions and manage complex changes. Departmental initiative development and leader. Ability to coach and mentor individual project managers and larger groups. Engage and present in final stage before contract signature. Project Financial Management Skills, knowledge and abilities: Communication: Strong and proactive communication skills, both verbal and written. Customer: Primary customer interface, direct interaction with the customer. Engaging presence with the customer. Organization: Strong in time management and setting priorities. Analytical: Data validation for projects and project requests, project reporting. Interpersonal: Ability to coach/mentor project managers and larger groups, result oriented, learning on the fly. Tools: MS Office knowledge (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, Webex. Systems: Project management systems for project management and time management, internal client systems. Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients acrossbanking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Designation:Junior Golang Developer LocationPune Mandatory: Strongworkexperiencewith HTML5,Angular 2/4/5/6/7 [ min2years] Strong work experienceon GoLang [min 2 years] Strong work experienceon DevOps CICD / Infrastructure [ min1year] Knowledge ofRESTWeb API, MS Azure & GCP CSP Good To Have: Awareness on IOT Systems and Kubernetes Unit test case framework/ TDD Framework Working knowledge on CoPilot or any other new gen AI assistance in IDE Special Knowledge and Skills: Technical Skills: Experience with agile software development processes (specifically SCRUM) Knowledge of configuration management Knowledge of software construction Knowledge of and adherence to software quality principles Knowledge of Information Engineering (Databases, Data management Processes)

Educational Requirements Master Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology Service Line Block Chain Services Responsibilities Deliver large, complex Programs/Projects that require multidisciplinary technical coordination, cross-functional partnership and engineering interfaces involving design, development, production support & execution. Proficient in analyzing, developing, and proposing various cost models including T&M, FP, Unit of Work (UoW) to optimize the costs based on project requirement and customer needs. Extensive experience leading geographically distributed teams supporting shared Infrastructure hosting, planning, maintenance, and migrations leveraging Global Delivery Model Ensuring inter-connected teams are efficiently and effectively working towards program goals. Stakeholder communications, negotiations, and problem-solving Coordination with internal and other vendors’ teams involved in the program. Review, research, and manage a queue of client inquires and co-ordinate with development, product, application support and operational teams to ensure seamless execution of service. Interface with infrastructure, release management, change management, QA, DBA and application teams, to expedite resolution of dependencies. Escalation ManagementAssemble Incident response team to fast-track service restoration efforts for Business Critical/High Priority events. Invoke Problem Management procedures to lead root cause analysis investigations. Collaborate with clients for requirement workshops and prepare status reports for respective projects. Build high performing teams, mentor lesser scoped managers & team members, set short & long-term goals, track performance, build a culture of learnability, conduct appraisals to drive Organizational goals & objectives. Well versed with Agile (CSM, SAFe, SRE) & Waterfall Methodologies, Service Delivery & Operations, Quality, Risk & Audit Management processes Present Weekly/Monthly/Quarterly status reports to key stakeholders, executives, and customer leadership. Identify improvement areas and build trust by focusing on continuous improvement initiatives. Preferred Skills: Technology-Java-Springboot Technology-Blockchain-Blockchain - All Technology-Enterprise Architecture-API / Microservices Architecture Technology-Blockchain-Corda

Hiring Now | Full-Time ServiceNow Opportunities | Big 4 Client Locations: Mumbai | Bangalore | Pune Joining Timeline: August or Early September 2025 Notice Period: Only Serving Notice Period candidates will be considered A Big 4 consulting client is hiring full-time ServiceNow professionals across multiple modules. This is a great opportunity to join a top-tier organization and work on enterprise-level implementations. Open Positions & Experience Mumbai (Work from Office 5 Days a Week) ServiceNow CSM Consultant – 3+ Years ServiceNow Discovery Specialist – 3+ Years ServiceNow HAM Consultant – 3+ Years Bangalore / Pune (Preferred: Bangalore) ServiceNow SecOps Engineer – 5+ Years ServiceNow ITOM (Discovery) Developer – 5+ Years Bangalore ServiceNow ITSM Developer – 5+ Years Senior Integration Architect / ServiceNow Lead Developer – 6+ Years ServiceNow Developer – 4+ Years Work Type: Full-Time Employment Mode: Onsite in Mumbai | Hybrid in Bangalore/Pune Requirement: Must be currently serving notice Joining availability: August or Early September 2025 To Apply: Send your updated resume to: krishnanjali.m@technogenindia.com Referrals are highly appreciated!

JD Skills Required HRSD& Integration CSM& Integration

Grade Level (for internal use): 10 The Role: Senior Scrum Master The Team: The team is focused on agile product development offering insights into global capital markets and the financial services industry. This is an opportunity to be a pivotal part of our fast-growing global organization during an exciting phase in our company's evolution. The Impact: The Senior Scrum Master plays a crucial role in driving Agile transformation within the technology team. By facilitating efficient processes and fostering a culture of continuous improvement, this role directly contributes to the successful delivery of projects and enhances the overall team performance. Whats in it for you: Opportunity to lead and drive Agile transformation within a leading global organization. Engage with a dynamic team committed to delivering high-quality solutions. Access to professional development and growth opportunities within S&P Global. Work in a collaborative and innovative environment that values continuous improvement. Responsibilities and Impact: Facilitate Agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews. Act as a servant leader to the Agile team, guiding them towards continuous improvement and effective delivery. Manage scope changes, risks, and escalate issues as needed, coordinating testing efforts and assisting scrum teams with technical transitions. Support the team in defining and achieving sprint goals and objectives. Foster a culture of collaboration and transparency within the team and across stakeholders. Encourage and support the development of team members, mentoring them in Agile best practices. Conduct data analysis and create and interpret metrics for team performance tracking and improvement. Conduct business analysis and requirement gathering sessions to align database solutions with stakeholder needs. Collaborate with stakeholders to help translate business requirements into technical specifications. Ensure adherence to Agile best practices and participate in Scrum events. Lead initiatives to improve team efficiency and effectiveness in project delivery. What Were Looking For: Basic Required Qualifications: Bachelor's degree in a relevant field or equivalent work experience. Minimum of 5 to 9 years of experience in a Scrum Master role, preferably within a technology team. Strong understanding of Agile methodologies, particularly Scrum and Kanban. Excellent communication and interpersonal skills. Proficiency in business analysis: Experience in gathering and analyzing business requirements, translating them into technical specifications, and collaborating with stakeholders to ensure alignment between business needs and database solutions. Requirement gathering expertise: Ability to conduct stakeholder interviews, workshops, and requirements gathering sessions to elicit, prioritize, and document business requirements related to database functionality and performance. Basic understanding of SQL queries: Ability to comprehend and analyze existing SQL queries to identify areas for performance improvement. Fundamental understanding of database structure: Awareness of database concepts including normalization, indexing, and schema design to assess query performance. Additional Preferred Qualifications: Certified Scrum Master (CSM) or similar Agile certification. Experience with Agile tools such as Azure DevOps, JIRA, or Trello. Proven ability to lead and influence teams in a dynamic environment. Familiarity with software development lifecycle (SDLC) and cloud platforms like AWS, Azure, or Google Cloud. Experience in project management and stakeholder engagement. Experience leveraging AI tools to support requirements elicitation, user story creation and refinement, agile event facilitation, and continuous improvement through data-driven insights.

As a ServiceNow AI Developer/Consultant, you will be responsible for designing and implementing intelligent workflows and AI-powered features on the ServiceNow platform. Your role will involve leveraging your expertise in ServiceNow development along with a solid understanding of AI/ML technologies like predictive intelligence, Virtual Agent, and Natural Language Understanding (NLU). Your key responsibilities will include designing and implementing AI features such as Virtual Agent, Predictive Intelligence, and NLU within the ServiceNow environment. You will also be tasked with configuring and customizing ServiceNow modules such as ITSM, CSM, HRSD, or FSM with AI-driven enhancements and integrating external AI platforms like OpenAI or Azure AI for advanced use cases. Collaboration with stakeholders to identify opportunities for AI automation and efficiency improvements will be a crucial aspect of your role. Setting up and fine-tuning Now Assist and related capabilities within the ServiceNow ecosystem, developing Virtual Agent topics and decision trees, and implementing predictive models using ServiceNow's Predictive Intelligence are among the key tasks that you will handle. Moreover, you will create, manage, and test custom ML solutions within ServiceNow Studio or via APIs, ensuring high-quality documentation, test coverage, and governance of AI models and features. It will be essential for you to stay abreast of the latest trends in ServiceNow and AI, keeping up with new releases and best practices in the field.,

As part of the Infosys consulting team, your primary role will involve delving into customer issues, diagnosing problem areas, designing innovative solutions, and facilitating deployment to ensure client satisfaction. You will play a key role in developing proposals, contributing to solution design, configuring products, conducting pilots, and addressing any queries related to requirements and design. Your responsibilities will also include conducting solution demonstrations, workshops, and preparing effort estimates in alignment with customer budgets and organizational financial guidelines. Additionally, you will lead small projects, participate in unit-level and organizational initiatives, and strive to deliver high-quality, value-adding solutions to customers. If you believe you possess the capabilities to assist clients in navigating their digital transformation journey effectively, this opportunity is tailor-made for you. In terms of technical requirements, proficiency in Technology Infra ToolAdministration, particularly with ITSM ServiceNow, CSM, HRSD, ITAM, and ITOM, is essential. Moreover, you should demonstrate the ability to develop strategies that drive innovation, growth, and profitability for clients, possess knowledge of software configuration management systems, stay abreast of the latest technologies and industry trends, exhibit logical thinking and problem-solving skills, collaborate effectively, understand financial processes and pricing models for projects, identify improvement areas in processes, and propose technology solutions. Additionally, having expertise in one or two industry domains, client interfacing skills, and project and team management capabilities will be advantageous. Your preferred skills should encompass expertise in Technology Infra ToolAdministration-ITSM, with a focus on ServiceNow, HRSD, ITOM, CSM, and ITAM.,

Job Title: Servicenow Developer Job Summary: Experienced ServiceNow Developer with extensive hands-on experience on the ServiceNow platform, including CSM and ITSM modules. This role requires deep technical expertise in designing, developing, testing, and deploying ServiceNow solutions that align with business goals and enhance operational efficiency. Key Responsibilities: Design, develop, and implement ServiceNow solutions across CSM and ITSM modules. Configure and customize Case Management, Tasks, Life Cycle Events, and Activities. Develop and maintain ServiceNow applications using App Engine Studio and UI Builder. Create and manage Service Catalogs, Order Guides, Record Producers, and advanced workflows. Implement and support modules such as Incident, Problem, Change, Knowledge, Release, Request, and Asset Management. Build and maintain intuitive self-service portals and dashboards for CSM. Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs. Integrate and manage CMDB, Discovery, and Mid-Server configurations. Leverage Performance Analytics to monitor and optimize system performance. Collaborate with cross-functional teams to deliver projects on time and within budget. Develop front-end components using HTML, CSS, JavaScript, and server-side applications using JSP, Servlets, and JDBC. Required Skills & Qualifications: 5+ years of hands-on experience as a ServiceNow Developer. Strong expertise in CSM and ITSM modules. Proficient in UI Builder. Proficient in ServiceNow scripting, UI customization, and application development. Experience with ServiceNow Discovery, CMDB, and Asset Management. Experience with App Engine Studio and Flow Designer. Solid understanding of web technologies (HTML, CSS, JavaScript) and Java-based backend development. Strong analytical, problem-solving, and communication skills. Preferred Certifications: ServiceNow Certified System Administrator ServiceNow Certified Application Developer

We are looking for an experienced ServiceNow Developer with strong hands-on expertise in ITSM, ITOM, ITAM and CSM modules . The ideal candidate should be well-versed with ServiceNow best practices, scripting, and workflow design, and be capable of delivering end-to-end implementations and enhancements. Key Responsibilities: Develop and customize ServiceNow applications across ITSM, ITOM, ITAM and CSM modules Configure workflows, UI actions, business rules, client scripts, and server-side scripting Implement integrations with external systems using REST/SOAP APIs Collaborate with architects and business analysts to understand requirements and deliver scalable solutions Participate in upgrade activities, performance tuning, and platform enhancements Follow ServiceNow development best practices and ensure code quality Required Skills: 5-8 years of hands-on experience in ServiceNow development Strong implementation experience in ITSM , ITOM (Discovery, CMDB, Event Management) , and CSM modules Proficiency in JavaScript, Glide APIs, and ServiceNow scripting Experience with integration frameworks and third-party tool integrations Familiarity with Agile/Scrum methodologies Good communication and collaboration skills Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Application Developer(CAD) Certified Implementation Specialist (CIS) ITSM / ITOM / CSM

About this role Scrum Master to handle phases of Agile planning, Standups, Planning Iterations, Product Lifecycle & conduct ceremonies. Hands-on experience in more than 1 projects with agile SAFE rollout in a global organization JD: Hyderabad based for Agile Scrum Master to handle phases of Agile planning, Standups, Planning Iterations, Product Lifecycle & conduct ceremonies. Hands-on experience in more than 1 projects with agile SAFE rollout in a global organization. Need to mandatorily work closely with the client team and need to come to Hyderabad based office at least two working days every week.

Roles and Responsibilities Facilitate scrum ceremonies such as daily stand-ups, sprint planning, review, and retrospective meetings. Coach teams on agile principles and practices to improve productivity and efficiency. Collaborate with stakeholders to define project requirements and prioritize tasks. Ensure effective communication among team members through active listening and conflict resolution techniques. Monitor progress against goals and identify areas for improvement. Desired Candidate Profile 6-11 years of experience in software development or related field with a focus on Agile methodologies (Scrum). Certified Scrum Master (CSM) certification required; knowledge of JIRA is an added advantage. Strong understanding of Agile principles, including continuous improvement, customer satisfaction, collaboration, and iterative delivery.

Title: Scrum Master Experience: 5+ Years Location: Hyderabad, India Employment Type: Full-Time Job Summary: We are seeking a proactive and experienced Scrum Master with a strong background in the Banking or Financial Services domain . The successful candidate will work with cross-functional teams to drive Agile practices and ensure timely delivery of high-quality banking applications and services. You will be a key player in fostering an Agile culture and optimizing the performance of Scrum teams within a dynamic and fast-paced environment. Key Responsibilities: Facilitate Agile ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) for banking and financial service application teams. Collaborate with Product Owners to maintain a well-groomed and prioritized backlog aligned with banking product goals. Remove blockers and ensure smooth delivery of compliance-driven and high-security applications. Coach and mentor Agile team members, focusing on continuous delivery and Agile maturity. Track team metrics (velocity, burndown, etc.) and report progress to banking stakeholders and program managers. Act as a Scrum advocate while collaborating with other Agile teams working on core banking, digital banking, or payments platforms. Ensure alignment with regulatory and compliance requirements common to the BFSI sector. Coordinate with DevOps and QA teams to integrate Agile testing and CI/CD practices. Promote a culture of transparency, collaboration, and innovation. Required Skills & Qualifications: Bachelor's degree in Computer Science, Engineering, or related discipline. 6+ years of experience as a Scrum Master, preferably in the banking or financial services industry . Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent Agile certification. Hands-on experience with Agile tools such as Jira , Confluence , or Azure DevOps . Solid understanding of banking operations , core banking systems , or digital banking platforms. Strong knowledge of Agile and Lean methodologies. Excellent communication, stakeholder management, and servant leadership skills. Preferred Qualifications: Experience working with Regulatory and Compliance teams (e.g., PCI-DSS, RBI guidelines). Knowledge of scaled Agile frameworks such as SAFe or LeSS . Familiarity with microservices, APIs, and cloud-based banking platforms. Prior experience working with distributed Agile teams.

Experience with ServiceNow modules like ITSM, ITOM, and CSM Knowledge of IT Infrastructure domains and supporting technologies Strong technical skills, including proficiency in JavaScript and ServiceNow scripting Experience configuring and customizing ServiceNow workflows, applications, and integrations

ServiceNow Functional Consultant Job Description Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers Experience to consult and plan for end-to-end ITSM (including Asset and Configuration management), HRSD, CSM function cum process implementation considering various business and strategic scenarios Experience in Delivery and consulting for Change and Release Management Process. Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in Lead functional process implementations for designed/re-designed processes using ITIL® based ITSM tools like ServiceNow® Work closely with ServiceNow® technical team to implement the desired processes using Agile approach Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material ITIL® Intermediate or Expert certified is preferred Project Management trained is preferred Strong customer service orientation Passion for analysing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement Comfortable with and effective using MS Office applications including Visio Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® experience is must) Strong oral and written communication skills with the ability to communicate technical information in non-technical language Excellent English communication skills, both written and verbal, including business writing skills Ability to work with all levels of client and internal resources.

Role & responsibilities 5 -7 years of experience as a Business Analyst, preferably in ServiceNow platform implementations. Strong functional expertise in ServiceNow Customer Service Management (CSM) and Strategic Portfolio Management (SPM) modules. Solid understanding of ITSM and ITIL frameworks. Proven experience working in Agile/Scrum environments. Strong analytical skills with the ability to translate business needs into technical requirements. Excellent communication and stakeholder management skills. Experience with ServiceNow reporting and dashboards. Proficiency with tools such as JIRA, Confluence, Visio, or Lucidchart

OrangeMantra is looking for Customer Success Manager to join our dynamic team and embark on a rewarding career journey We are looking for a customer success manager who can provide ongoing support to our clients and network with them The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials ResponsibilitiesEstablish clear client retention goalsPromote the value of the productPromote value through customer experienceReview customer complaints and concerns and seek to improve the customer experienceRequirementsA successful CSM should have strong communication and relationship-building skills They should also be analytical and data-driven, with the ability to use data to identify trends and opportunities for improvement They should be customer-focused and results-oriented

Overview This role combines the expertise of a Data Analyst with the leadership and project management skills of a Technical Program Manager. The Data Analyst & TPM will be responsible for collecting, analyzing, and interpreting data to drive informed decision-making, while also managing technical programs from initiation to closure, ensuring successful delivery and meeting project objectives. Primary Responsibilities: Initiate, plan, execute, monitor, and close cross-functional technical programs. Develop and manage program roadmaps, timelines, and budgets. Identify and manage program risks and issues. Communicate program status and progress to stakeholders. Collaborate with technical teams to ensure successful program delivery. Conducting and facilitating Scrum events like Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. Ensuring these events are productive and adhere to Scrum guidelines. Keeping meetings on time and focused. Helping the team improve their self-organization and self-management. Fostering an environment of open communication and collaboration within the team. Collaborating with the Product Owner to ensure the product backlog is prioritized and refined. Helping the team define and maintain quality standards. Ensuring that deliverables are up to quality standards at the end of each Sprint. Qualifications Skills and Experience: Knowledge of Scrum and Agile Methodologies Strong Communication and Facilitation Skills Conflict Resolution Skills Problem-Solving Skills Leadership and Coaching Skills Organizational Skills Empathy and Interpersonal Skills Ability to Work Independently and as Part of a Team Experience with project management methodologies (e.g., Agile, Waterfall). Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team.

About the Role: Grade Level (for internal use): 11 S&P Global - Corporate About the Role: Scrum Master - IT Infrastructure The Team Digital Technology Services (DTS) is a part of the Digital Solutions corporate function. Within DTS, the Business Management team is committed to achieving optimal business performance, seamless vendor relationships, maintaining sound financial stewardship, and executing programs effectively to deliver value to our customers. Responsibilities and Impact In this position you will be a member of the DTS Business Management team and work in close partnership with Transformation Coaches/team to increase the effectiveness of SAFe/Agile practices and overall business agility. Specifically, the individual in this role will be a Scrum Master/Team Coach for an Agile team, performing the following but not limited to: Acting as Servant leader and coach to Agile teams, fostering self-organization, high-performing team dynamics, continuous flow, and relentless improvement. Facilitating team events and processes, supporting teams and Agile Release Trains (ARTs) in delivering value. Educating Agile teams to maximize efficiencies and performance from Lean-Agile principles and practices to consistently deliver customer value. Managing risks, mitigate impediments, and negotiate dependencies within and across Agile teams. Working with Product Owners to ensure features and user stories are clear, concise, prioritized, and understood by every member of the Agile team. What Were Looking For: Basic Required Qualifications : Bachelors degree preferred in Business, Technology, or Operations. Certified SAFe Scrum Master, CSM, A-CSM, or equivalents. Basic knowledge of Technology Infrastructure and/or the software development life cycle (SDLC); understand other engineering processes and methodologies and leverage other techniques to provide value to a team/enterprise. Demonstrated experience in facilitating and optimizing Scrum/Agile frameworks. Ability to eliminate obstacles and blockers to help teams deliver value for our customers, and to identify, mitigate, and escalate risks. Aptitude for nurturing self-organizing, high performing teams via servant leadership, individual coaching, and mentoring. Emotional intelligence, level-headed diplomat, skilled listener, and clear communicator, with strong empathy traits, able to remain objective and constructive in all situations. Ability to facilitate constructive debate and resolve disagreements and conflicts constructively. Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment. A Team First mindset and an ability to build and sustain trust at all levels across the organization. Excellent communication, collaboration, and interpersonal skills. Additional Preferred Qualifications : Total 10+ years of experience with a strong track record (2+ years) of Scrum Master experience for internal Products in high-growth environments, with experience in the SAFe framework highly preferred. Domain knowledge is a big plusKnowledge of various Agile and engineering processes and methods (Infrastructure, Operations, Software Engineering), can speak intelligently about them and leverage other techniques to provide value to a team/Enterprise. Prior experience with ADO, JIRA, etc will be helpful. Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ---- IFTECH202.2 - Middle Professional Tier II (EEO Job Group)

Location: Gurgaon - WFO Monday to Friday Employment Type: Full-Time Experience Required: 10+ Years Reports To: Program Manager About the Role: We are seeking a dynamic IT Project Manager with a strong technical background in either .NET or Java development. The ideal candidate will lead end-to-end project delivery, manage cross-functional teams, and act as a key liaison between stakeholders and technical teams to ensure project success. Key Responsibilities: Manage the full project lifecycle: Initiation, Planning, Execution, Monitoring & Closure. Lead and mentor development teams in .NET or Java environments. Work closely with business stakeholders, product owners, and technical teams to gather requirements and translate them into actionable plans. Create and maintain comprehensive project documentation, including scope, schedules, budgets, risk assessments, and status reports. Ensure delivery of high-quality solutions within agreed timelines and budget. Drive Agile/Scrum or Waterfall project delivery based on project needs. Facilitate regular project governance meetings with stakeholders and sponsors. Manage scope changes, risks, and issues proactively with mitigation plans. Support pre-sales, solutioning, and effort estimation when required. Required Skills & Experience: 5+ years of hands-on experience in .NET (C#, ASP.NET, MVC, Web API) or Java (Spring Boot, Microservices, REST APIs) . 3+ years of project management experience leading cross-functional teams. Proven track record in delivering software development projects on time and within scope. Strong understanding of SDLC, Agile methodologies (Scrum/Kanban), and DevOps principles. Experience with tools like JIRA, Azure DevOps, MS Project , or similar. Excellent communication, stakeholder management, and leadership skills. Ability to manage geographically distributed teams. Preferred Qualifications: PMP / PRINCE2 / CSM Certification. Experience with Cloud platforms (Azure, AWS, GCP). Exposure to CI/CD pipelines and modern delivery models. Experience working in Airline or any other domain.

About The Role Key Responsibilities: Guide and coach the team on Scrum practices and principles. Facilitate daily stand-ups, sprint planning, retrospectives, and other Scrum ceremonies. Remove impediments and shield the team from external distractions. Collaborate with Product Owners to manage the product backlog. Promote a culture of continuous improvement and high performance. Ensure transparency and effective communication within the team and stakeholders. Strong scrum practices implementation and able to be scrum master for 2+ teams at once - Knowledge on Quality assurance activities across different types of projects such as SW development, maintenance, testing and test automation Very good with collaboration and stakeholder management Can work by self to unblock teams from the point of collaboration Qualifications: Certified Scrum Master (CSM) or equivalent. Proven experience in a Scrum Master role. Strong understanding of Agile methodologies. Excellent communication and leadership skills. Ability to handle multiple tasks and projects simultaneously. Experience in working with Atlassian Tools (Jira/Confluence) Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.

We are looking for a skilled Hubspot Developer to join our team at Apptad Technologies Pvt Ltd. The ideal candidate will have experience in developing and implementing Hubspot solutions, with a strong understanding of the platform's features and functionality. Roles and Responsibility Design, develop, and deploy Hubspot applications and workflows. Collaborate with cross-functional teams to identify business requirements and implement solutions. Develop custom integrations using Hubspot's API and SDK. Troubleshoot and resolve technical issues related to Hubspot implementation. Provide training and support to end-users on newly implemented Hubspot solutions. Stay up-to-date with the latest Hubspot features and best practices. Job Requirements Strong understanding of Hubspot's architecture and data model. Experience with programming languages such as Java, Python, or JavaScript. Familiarity with Agile development methodologies and version control systems like Git. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. NP : Immediate