696 Csm Jobs - Page 2

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIESEnsure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direProvide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for KNOWLEDGE, S AND ABILITIESContinually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. KNOWLEDGE, S AND ABILITIESContinually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Roles and Responsibilities: Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives. This includes working with the various internal Support teams. Proactively grow the breadth and depth of strategic relationships with customers. Identify opportunities for continuous improvement. Define and oversee lifecycle processes/touch points, including QBR process, "listening" points (e.g. on usage, NPS), and measuring business value, penetration, usage, and adoption. Partner with internal stakeholders (from executive to supervisor) to align account activities with the customers business case and strategy. Responsible to help identify data driven revenue expansion within the customer base throughout all customer lifecycles. Work with leadership to identify annual targets Responsible for change management. Closely managing and nurturing accounts to identify and eliminate risk of attrition through regular touch points (conference calls, client visits, webinars, etc.). Establishing trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success. Qualification Any Graduation

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Scrum Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder their progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate effective communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by guiding the team in retrospectives and implementing actionable feedback. Professional & Technical Skills: - Must To Have Skills: Proficiency in Scrum.- Good To Have Skills: Experience with Agile methodologies.- Strong understanding of team dynamics and conflict resolution techniques.- Ability to coach and mentor team members in Agile practices.- Experience in using project management tools to track progress and metrics. Additional Information:- The candidate should have minimum 3 years of experience in Scrum.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

5+ years of experience in ServiceNow Developer ITSM, HRSD, CSM Integration, Implementation, any scripting language experience ITOM, ITAM, CMDB

Job Description : Manage the custom Compliance and Military workflow that are developed on base CSM module of ServiceNow. Support Integrations and work on enhancements to these workflows in an Agile methodology. Provide technical assistance to team members. Work with clients to translate business requirements into stories. Supporting the custom applications in case of any issues. Maintaining the application during the ServiceNow upgrades. Skill Set : Have 5+ years of Experience in ServiceNow Development. Preferably CSM Have CIS- ITSM or CIS-CSM Certification Perform development and configuration of a variety of areas including, Case Management, Service Portal, Maintain Catalog items Write advanced scripting in Business Rules, Script Includes, Client Scripts, Script Actions, Scheduled Jobs Create/configure UI Policies, UI Actions, ACLs, Notifications, UI Pages, UI Macros, and SLAs Integrations knowledge using REST Hands-on Experience on Service Portal. Creating Widgets, pages etc. Create and Configure Surveys Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to’ questions.

Roles and Responsibilities Design, develop, test, and deploy ITSM solutions on ServiceNow platform. Collaborate with cross-functional teams to identify business requirements and implement automation using scripting languages like JavaScript, HTML, CSS, etc. Develop custom modules, workflows, and integrations to meet client needs. Troubleshoot issues related to ITSM implementation and provide technical support. Ensure compliance with industry standards (ITIL) and best practices for IT service management. Desired Candidate Profile 5-10 years of experience in developing ITSM solutions on ServiceNow platform. Bachelor's degree in Any Specialization (B.Tech/B.E.). Master's degree in Any Specialization (M.Tech). Strong understanding of HRSd, CSM, FSMS concepts.

Job Title: Marketing Project Manager Location: Noida, India Employment Type: Full-Time (Third-Party at Adobe) Experience Required: 4 to 8 years in project management of Marketing related projects, marketing operations, or similar roles in the marketing/communications industry About the Role: We are looking for a detail-oriented and proactive Marketing Project Manager to join our team supporting Adobes marketing and content project management. This role involves managing marketing project requests from clients. The Marketing Project Manager will be responsible for evaluating marketing briefs, coordinating with internal delivery/execution team, and tracking project progress from initiation to final delivery. Key Responsibilities Serve as the primary point of contact between clients and delivery teams for all project-related communications. Review and evaluate incoming marketing briefs for clarity, completeness, and alignment with business goals. Share project understanding and timelines with internal verticals (e.g., content, design, web) responsible for execution. Coordinate project kick-offs, resource alignment, and milestone tracking. Maintain detailed project documentation, timelines, and status updates. Proactively identify risks, delays, and dependencies; escalate issues as needed. Lead regular status update meetings and project readouts with key stakeholders. Ensure on-time delivery and stakeholder satisfaction through effective tracking and collaboration. Demonstrate flexibility in handling shifting priorities, time-sensitive deliverables, and managing across multiple time zones. Key Skills & Qualifications Masters degree in Communications, Marketing, Business, or a related field. 4-8 years of experience in marketing/content/campaign planning and management PM certification (PMP, CAPM, CSM, or equivalent) preferred, though not compulsory Experience working with cross-functional teams in a fast-paced, matrixed environment. Excellent communication and stakeholder management skills. Ability to manage project readouts, lead meetings, and provide clear status updates. Proficiency with tools such as Workfront, JIRA, or similar project management platforms preferred Highly organized, self-motivated, and adaptable to dynamic work environments. Reporting To: Adobe Systems Working Model: 5 Days Onsite Please share your CV at 9311552182 hr@constrique.com Thanks & Regards, (HR) WhatsApp: 9311552182 Call: 9263117789 Constrique Software & Digital Solutions Pvt. Ltd. Website : https://constrique.com/

You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience. Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM, CSM Pro Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture. Supporting the iterative configuration of the ServiceNow application, engaging stakeholders to conduct reviews through joint design sessions. Assisting with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying the Application build into production. Forging strong relationships with both the clients and project teams that will contribute to your growth and development. Basic Qualifications: - 5+ years of experience in ServiceNow implementations and optimizations. - 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module. - 3+ years of experience in ITSM and CSM Pro. - Experience in Now Assist and Virtual Agent configurations. - Experience developing implementation plans in ServiceNow. - Knowledge of HR functions, processes, and best practices will be preferred. Preferred Qualifications: - Experience in Project Management. - Experience with a full ITSM and CSM suite implementation. Job Requirements: - Minimum 5+ years of ServiceNow development experience. - CSA/CAD certifications (Compulsory). - CIS-ITSM certification (Compulsory). - CIS-CSM certification (Compulsory). - Strong knowledge of JavaScript and Custom Applications. - Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. - Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. - Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. - Experience in agile development environments. - Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. - Excellent communication and presentation skills.,

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Senior Manager- ServiceNow Platform Technical Architect Qualification : BE / B.tech Relevant Experience : 15+ Years Must Have Skills : The ServiceNow Technical Architect is responsible for designing and implementing scalable, secure, and efficient ServiceNow solutions that align with business objectives. This role involves assessing current architecture, re-defining platform architecture aligned with best practices, integration requirement with enterprise systems, and providing technical expertise to the development teams. Key Responsibilities Solution Architecture & Design Define and implement scalable, performant ServiceNow solutions that align with business needs. Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks. Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements. Customize and implement SRE practices for platform and associated products/applications Technical Leadership & Governance Provide architectural guidance and technical mentorship to ServiceNow developers and administrators. Conduct code reviews, technical audits, and system performance optimizations. Establish governance policies for instance management, upgrades, and platform security. Platform Development & Customization Oversee the customization and configuration of ServiceNow applications and modules. Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs. Integration & Automation Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server. Optimize workflows and automation using Integration Hub and Orchestration. Ensure seamless data flow between ServiceNow and enterprise applications. Collaboration & Stakeholder Management Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions. Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies. -Communicate technical concepts effectively to both technical and non-technical stakeholders. Platform Maintenance & Upgrades Manage ServiceNow upgrades, patching, and instance performance monitoring. Ensure minimal disruption and adherence to ServiceNows upgrade best practices. Stay up to date with new ServiceNow releases and features. Required Qualifications 18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience. ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices. Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development. Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware. Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks. Certifications: ServiceNow Certified Technical Architect (Must have). ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), Preferred Qualifications Experience in working in Agile/Scrum environments. Familiarity with ITIL framework and best practices. Strong problem-solving, analytical, and communication skills. Location : Hyderabad CTC Range : As per market standards Notice period : Immediate Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari S Senior Specialist Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

As a ServiceNow Developer at Altera, a member of the N. Harris Computer Corporation family, you will be part of a team that delivers health IT solutions to support caregivers worldwide. Our solutions, including Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest, and dbMotion, are at the forefront of driving a new era of healthcare technology. Your expertise and innovation will play a crucial role in elevating care delivery and inspiring healthier communities globally. With a total of 7+ years of experience, you will have worked in ITSM, ITOM, CSM organizational structures and have implemented core ITIL process modules such as Incident, Problem, Change, Service Catalog, and CMDB. Your responsibilities will include customizing ServiceNow to meet business requirements, handling troubleshooting tickets, and designing, prototyping, implementing, testing, and deploying technical solutions. You must have ServiceNow Design and Development experience, ITIL knowledge, ServiceNow System Admin Certification, and ServiceNow Certified Application Developer certification. Strong written and verbal communication skills are essential, along with the ability to work in a multi-domain structure in ServiceNow. Additionally, you will be responsible for release management, maintaining a highly available and recoverable environment, designing and managing ServiceNow architecture and integrations, and reviewing requirements to ensure accurate estimation. A Bachelor's degree in Computer Science/IT or relevant work experience is required for this role. The shift timings for this position are from 5pm to 2am IST. As part of the team, you will collaborate with project managers, process owners, and other stakeholders to deliver high-quality solutions. If you are passionate about leveraging technology to transform healthcare and possess the necessary qualifications and experience, we encourage you to apply. For any accessibility concerns or assistance with the application process, please reach out to us at HR.Recruiting@AlteraHealth.com.,

You will be responsible for standardizing and optimizing ITIL Service Management processes and functions in a large customer environment with multiple service providers. Your role will involve consulting and planning for end-to-end ITSM, including Asset and Configuration management, HRSD, and CSM function and process implementation across various business and strategic scenarios. You will also be required to deliver and consult on Change and Release Management processes. In this position, you will reengineer existing processes and develop new processes to enhance productivity, quality, and service levels. Collaboration with stakeholders to ensure their input and buy-in will be essential. You will lead functional process implementations using ITIL-based ITSM tools such as ServiceNow and work closely with the ServiceNow technical team to implement processes using an Agile approach. Your responsibilities will include supporting process and tool implementation by creating relevant documentation for processes, functionalities, test scripts, and training materials. Preference will be given to candidates with ITIL Intermediate or Expert certification and Project Management training. A strong customer service orientation and a passion for problem analysis, creative solution design, and process automation are crucial for success in this role. Candidates should be proficient in using MS Office applications, including Visio, and have hands-on experience with at least one Service Management tool such as ServiceNow, BMC Remedy, HPSM, or an equivalent industry-standard ITSM tool. Experience with ServiceNow is a must for this position.,

What You Will Do: Lead and manage cross-functional software teams to ensure timely and quality project delivery. Act as the liaison between business stakeholders and engineering teams to translate needs into solutions. Own and manage the software development lifecycle (SDLC) with strong Agile practices. Facilitate Agile ceremonies: Sprint Planning, Daily Stand-ups, Retrospectives, and Backlog Grooming. Proactively manage project risks, handle dependencies, and resolve blockers. Track and oversee progress using JIRA or similar Agile tools. Work closely with developers and architects to align technical design with project goals. Implement and monitor DevOps practices, test strategies, and release plans. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. 812 years of total experience, with 2+ years in a project management or Scrum Master role. Prior hands-on experience as a software developer. Proficiency in one or more programming languages/frameworks: Java, .NET, Python, JavaScript, etc. Deep understanding of system architecture, API integrations, and development pipelines. Certified ScrumMaster (CSM), PMI-ACP, or equivalent Agile certification is mandatory. Strong experience with project management tools: JIRA, Confluence, Azure DevOps, Trello. Excellent communication, leadership, and problem-solving skills. Why Join UsBe part of a passionate, innovative team in a fast-paced tech environment. Work on real-world projects and make a direct impact from day one. Gain exposure to modern project and product management practices. Competitive compensation and a growth-oriented career path. Work for a company recognized for excellence in Data & AI solutions.

Role & responsibilities: JOB DESCRIPTION Position: Scrum Master Job Family: IS/IT Location: Pune, India Organizational interfaces Direct Manager Functional Manager Direct Report Organizational interfaces Global Digital Solutions practice Lead None Outsourced delivery teams Practice and Value Tower teams Competences requirements Knowledge / Qualification Previous Experience & key technical skills Key behavioral competencies Certified Scrum Master (CSM) 3+ years of experience as a Scrum Master or in a similar Agile role. Strong knowledge of Agile frameworks (Scrum, Kanban) and software development practices. Familiarity with Agile tools such as Jira, Azure DevOps, Fluent English. Ability to prioritize and stay focused in a fast-paced environment Hands-on, action-oriented Missions Missions KPI and/or main deliverables Scope Act as a servant-leader for one or more Scrum teams. Facilitate Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Coach the development team, Product Owner, and organization on Agile/Scrum principles and best practices. Work with the Product Owner to ensure the product backlog is well-groomed and prioritized. Identify and remove impediments that hinder team productivity and performance. Track and report team metrics to stakeholders (e.g., velocity, burndown charts). Foster a culture of trust, openness, and accountability within the team. Shield the team from external distractions and interruptions. Monitor and report on project progress and deliverables. performance bottlenecks. Customer satisfaction on projects Worldwide, for all Business Groups Activities Service and Product Delivery Vendors/ contractors management and service monitoring Define product lifecycle with different gates and checklists Continuously track generated value Preferred candidate profile

HCLTech is Hiring || Project Manager/Coordinator || 26th July,2025|| Walk In Drive || 10.30 AM - 4.00 PM Location: HCL Technologies - A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59) Contact Person: Yanosh Hike - Standard (as per the budget) Shift-Rotational Mandatory : Prince2 Practitioner, PMP or equivalent, CSM Cab- Yes, both side Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic device) Experience : 5+ Years Location : Noida Shift : US Shift Job Description: summary: As project lead you are responsible for the end-to-end project management, serving as primary executive point of contact and ensuring that the customer is satisfied with the quality and timely delivery of the project. You define and manage deliverables to plan goals for financial performance and you are able to manage complex changes. The project lead engages and presents in the final stage before contract signature where needed. While leading the project you are able to coach and mentor individual project managers and larger groups to drive success. Role & responsibilities: Providing executive governance of complex Transition and/or Transformation programs from development to implementation to include oversight of multiple (global) work groups. Matrix manages all project resources to ensure successful project completion across Serves as a primary executive point of contact to customers. Ensure all processes are documented, communicated and ensure they work efficientely for the project. Oversee all Transition and Transformation planning, execution, reporting and related escalation management. Define and manage deliverables to plan client's goals for financial performance. Develop and manage deliverables to plan vs actual. When applicable, leads and/or participates in organizational initiatives. Communicates and translates functional/operational goals into team goals. Recommend solutions and manage complex changes. Departmental initiative development and leader. Ability to coach and mentor individual project managers and larger groups. Engage and present in final stage before contract signature. Project Financial Management Skills, knowledge and abilities: Communication: Strong and proactive communication skills, both verbal and written. Customer: Primary customer interface, direct interaction with the customer. Engaging presence with the customer. Organization: Strong in time management and setting priorities. Analytical: Data validation for projects and project requests, project reporting. Interpersonal: Ability to coach/mentor project managers and larger groups, result oriented, learning on the fly. Tools: MS Office knowledge (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, Webex. Systems: Project management systems for project management and time management, internal client systems. Professional certifications: Preferred : ITIL V4 Foundations or equivalent. Mandatory : Prince2 Practitioner, PMP or equivalent

We are hiring experienced professionals for the role of Service Manager CSM/SPM. Interview Location: H HCL Technologies - A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59) Interview Date: Saturday, 26th July 2025 Interview Time: 10:00 AM 4:00 PM Work Location: Noida HR SPOC: Yanosh Experience Required: 6+ Years (only eligible) Carry a copy of your updated resume. Bring a valid government ID proof (Aadhaar/PAN/Driving License). Arrive at the venue between 10:00 AM to 3:30 PM for registration. Job Description: Job Role : Service Manager CSM/SPM Shift : US Shift The Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as: Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure s services and performance are aligned with the Customers business plans Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions. Responsibilities include: Business Relationship and Governance Management: Relationship Management Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement. Achieve KPI Improvements of: 100% Attainment of Tier 1 KPIs 10% NPS Improvement 30% Credit Reduction Skills and Qualifications 6+ years of related service management experience Strong organizational, presentation, and problem-solving skills Demonstrated experience with verbal and written communication Business and Financial acumen Ability to communicate with multiple levels of leadership Preferred ITIL v4 Foundation Certification Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word

We are looking for a Scrum Master / Project Manager to lead agile development teams, drive project execution, and ensure smooth collaboration between engineering, product, and business teams. The ideal candidate is highly organized, an agile evangelist, and experienced in managing AI or cybersecurity-related projects. Responsibilities Facilitate agile ceremonies (daily stand-ups, sprint planning, retrospectives, backlog grooming). Work closely with engineering, product, and leadership teams to align priorities and manage workflows. Identify and remove impediments to ensure smooth sprint execution. Monitor and report project progress, key milestones, risks, and dependencies. Advocate agile best practices and continuous improvement. Ensure effective communication between technical and non-technical stakeholders. Maintain Jira or other project management tools for tracking work. Requirements 3+ years of experience as a Scrum Master, Agile Coach, or Project Manager in a tech-focused environment. Strong knowledge of Agile and Scrum methodologies. Experience working with AI, cybersecurity, or cloud-based technologies is a plus. Excellent leadership, problem-solving, and communication skills. Proficiency in Jira, Confluence, or similar project management tools. Scrum Master (CSM) or PMI-ACP certification is a plus.

Service Now Job Description Basic Qualifications: Basic Requirements: Minimum 6+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

Required Skills & Qualifications Experience: 5-7 years of hands-on experience in ServiceNow development and administration with a focus on CSM and AI capabilities. CSM Expertise: Proven track record of working with Customer Communities Portal, Employee Service Portal, and Customer Service Portal, and Agent Workspaces. Integration Skills: Extensive experience with REST APIs, ServiceNow API connectors, and Service Graph connectors. AI Knowledge: Strong understanding of AI concepts and practical experience using Now Assist AI products (e.g., Now Assist, AI chatbots or Predictive Intelligence). Technical Proficiency: JavaScript, Jelly Script, HTML, CSS, AngularJS for widget development. Advanced scripting for Business Rules, Client Scripts, UI Actions, and ACLs. Script Includes, Preprocessors, GlideAjax Certifications: ServiceNow CSM Implementation Specialist (preferred). ServiceNow Certified System Administrator (preferred). ServiceNow Certified Application Developer (preferred). Soft Skills: Strong problem-solving abilities and excellent communication skills. Education: Bachelors degree in Science or in STEM discipline. Preferred Qualifications Familiarity with ITIL frameworks or certifications (v3 or v4). Experience with Agile development methodologies. Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge. This role offers an exciting opportunity to work at the cutting edge of customer service technology while leveraging AI innovations to deliver exceptional solutions

Key Responsibilities Execute, Lead the QA/testing efforts for ServiceNow CSM projects, including planning, execution, and reporting, and aligning with Agile methodologies. Develop, review, and maintain test plans, test cases, and test scripts for various ServiceNow modules (CSM, Portal, ServiceNow platform etc.). Coordinate with business analysts, developers, and stakeholders to understand requirements and ensure test coverage. Execute manual and automated tests in ATF; identify, document, and track defects through resolution. Mentor and guide junior QA/testers on writing ATFs, ensuring adherence to QA processes and standards. Participate in requirement reviews, design walkthroughs, and sprint planning sessions. Ensure compliance with organizational and industry QA standards. Prepare and present test status reports, metrics, and quality assessments to management. Support continuous improvement by recommending enhancements to QA processes and tools. Stay updated on ServiceNow platform updates, new features, and best practices. Required Qualifications Bachelor’s degree in computer science, Information Technology, or related field. 5-8 years of experience in software quality assurance, with at least 3 years focused on ServiceNow testing. Strong understanding of ServiceNow architecture, modules, and workflows. Experience with both manual and automated testing tools (e.g., Selenium, ATF). Proven ability to lead QA teams and manage multiple projects simultaneously. Excellent analytical, problem-solving, and communication skills. Familiarity with Agile/Scrum methodologies. Experience with defect tracking tools (e.g., JIRA, ServiceNow). ServiceNow certification(s) preferred (e.g., Certified System Administrator, Certified Implementation Specialist). Desired Skills Experience with ServiceNow ATF, API testing and integration validation. Knowledge of Agile, ITIL processes and their implementation on ServiceNow. Strong knowledge of ServiceNow CSM modules. Strong organizational and documentation skills. Ability to work collaboratively in a fast-paced, team-oriented environment. Continuous learning mindset with a passion for quality and process improvement.

Job Summary: We are looking for an experienced Senior Scrum Master to join our Agile development teams and oversee the delivery of multiple product pods. The Senior Scrum Master will play a critical role in facilitating Agile ceremonies, coaching teams on Agile principles and practices, and removing impediments to ensure the successful delivery of high-quality products. This role requires strong leadership skills, excellent communication, and the ability to engage with product and engineering teams to drive collaboration and alignment. Responsibilities: Serve as the Scrum Master for multiple Agile development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor team members on Agile principles, practices, and ceremonies to foster a culture of continuous improvement and delivery excellence. Preferred early joiners

Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 6+years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on CSM Module . The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs. Key Responsibilities: Design and implement scalable ServiceNow solutions across CSM , ITSM, ITOM and custom applications while ensuring security, compliance, and performance. Manage data migration and customer onboarding experience from legacy applications to the ServiceNow / SaaS stack. Collaborate with stakeholders to translate business requirements into technical solutions and provide strategic platform guidance. Drive project timelines, track milestones, and ensure successful delivery of implementations in alignment with business objectives. Develop workflows, business rules, UI policies, and integrations using REST, SOAP, MID Server, and automation tools like Flow Designer and Integration Hub. Define architecture standards, governance models, coding best practices, and CI/CD pipelines for efficient ServiceNow development and deployment. Mentor developers, conduct code reviews, and oversee technical assessments to ensure quality and adherence to best practices. Stay updated on ServiceNow innovations, recommend enhancements, and engage with the ServiceNow community for continuous improvement. Possess strong expertise in ServiceNow scripting, integrations, CSM, CMDB, ITIL frameworks, cloud computing, and enterprise IT landscapes. Possess a strong understanding of project management principles, ensuring work is structured around key milestones, timelines, and deliverables. Experience with Telco or Order Management is a plus. Preferred Qualifications: Any Bachelors/Masters degree(BE/BTech/ME/MTech) ServiceNow Certified System Administrator (CSA) - Preferred Certified Implementation Specialist (CIS) in ITSM or ITOM - Preferred Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication >

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Agile-Scrum. Experience: 5-8 Years.

As a ServiceNow Developer at Daimler, you will be responsible for designing, configuring, and customizing the ServiceNow platform in modules such as ITSM, ITOM, Service Request Management, Integrations, Custom Reporting, Customer Service Management, and Service Portal. You should have experience working in an agile environment and following agile practices, contributing to all phases of the development lifecycle. Ideally, you would have completed 1-2 projects in modules like CSM, FSM, HRSD, TSM, TSOM, Retail Core, or S2P. Your primary skills should include designing, configuring, and customizing the ServiceNow platform, with expertise in ITSM, ITOM, Service Request Management, and Integrations. You should be skilled in implementing Customer Portal and Employee Center Portal features, working on case management workflows, and utilizing AI search and predictive intelligence GenAI features. Experience in the latest UX/UI features, developing custom and Out-of-the-Box widgets, and building/configuring mobile apps in ServiceNow is essential. Additionally, you should possess integration skills with hands-on REST API development work and be able to prepare and produce software releases. Any certification related to ServiceNow would be beneficial for this role. You should also demonstrate proficiency in custom application development within the ServiceNow platform, configuration of ITOM and ITBM modules, service requests, portals, service catalogs, and customizations including Server and Client Scripts, UI Action, workflow administration, data import, etc. Experience in setting up ServiceNow integrations (LDAP, SSO, Email, etc.), gathering requirements, implementing them, writing test cases, and automated tests in ServiceNow is required. Knowledge of modifying, adding, changing Forms, Fields, UI Actions, and administrative aspects of ServiceNow will be an added advantage. Your expertise will be crucial in supporting continuous improvement by exploring alternatives and technologies and presenting them for architectural review. Your role will involve collaborating with cross-functional teams and contributing to the enhancement of Daimler's ServiceNow platform.,

Join us as a "Lending DevOps Efficiency Engineering Lead" at Barclays, where you will play a crucial role in supporting the successful delivery of Location Strategy projects. Your responsibilities will include planning, budgeting, ensuring agreed quality, and adhering to governance standards. As a key member of the team, you will lead the evolution of our digital landscape, driving innovation and excellence to enhance our digital offerings and deliver unparalleled customer experiences. To excel in this role, you should have a minimum of 7 years of project management experience in technology environments with a strong DevOps background. You must possess a solid understanding of the software development lifecycle and DevOps practices and have experience implementing security controls within development processes. Additionally, familiarity with CI/CD pipelines, infrastructure as code, and automation tools is essential. Excellent communication and stakeholder management skills, along with a proven ability to drive organizational change and process improvements, are key requirements. Experience with Agile methodologies and tools is also highly desirable. In addition to the above requirements, the following skills will be considered advantageous: - Possession of PMP, CSM, or other project management certifications - Experience working with Java-based applications and microservices architecture - Knowledge of cloud platforms such as AWS and OpenShift - Understanding of regulatory compliance requirements in technology - Experience with security frameworks - Background in financial services or other regulated industries As the "Lending DevOps Efficiency Engineering Lead," you will be based in Pune and will be responsible for leading and managing engineering teams. Your primary focus will be to provide technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions. By driving technical excellence, fostering innovation, and collaborating with cross-functional teams, you will align technical decisions with business objectives and contribute to the overall success of the projects. Your key accountabilities will include: - Leading engineering teams effectively to achieve project goals and organizational objectives - Overseeing timelines, team allocation, risk management, and task prioritization for successful solution delivery - Mentoring team members, conducting performance reviews, and identifying opportunities for growth - Evaluating and enhancing engineering processes, tools, and methodologies to increase efficiency and optimize team productivity - Collaborating with stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development - Enforcing technology standards, facilitating peer reviews, and implementing robust testing practices to deliver high-quality solutions If you are appointed as an Assistant Vice President, you will be expected to advise and influence decision-making, contribute to policy development, and ensure operational effectiveness. As a leader, you will set objectives, coach employees, and drive performance excellence. If you are an individual contributor, you will lead collaborative assignments, guide team members, and identify new directions for projects to meet required outcomes. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. Additionally, they should embody the Barclays Mindset of Empower, Challenge, and Drive, which serves as the operating manual for the organization's behavior.,

The Product Owner role focuses on ensuring that HR technology products and solutions align with strategic goals. You will be responsible for translating stakeholder needs into a well-defined and prioritized product backlog. As the Product Owner, you will act as the conduit between Business Stakeholders, System Development Teams, and Product providers to drive the success of the product globally. Your key responsibilities will include: - Developing and articulating a clear product vision aligned with organizational objectives. - Actively engaging with stakeholders to understand their needs, priorities, and challenges. - Guiding development efforts to contribute to the long-term vision and success of the product. - Facilitating communication between development teams and stakeholders. - Maintaining a well-defined and prioritized product backlog based on business value, user feedback, and strategic goals. - Breaking down complex features into actionable tasks and ensuring a clear understanding of development expectations. - Reviewing and owning Licensing for the product. - Conducting Partner Service Reviews quarterly to drive improvement. - Reviewing market trends and benchmark practices. - Maximizing the value addition of annual planned developments and publishing Feature Adoption Health Scorecard quarterly. In terms of Project Management, you will: - Liaise on all projects, actively managing and tracking project initiatives and deliverables. - Work with Project and Service Delivery teams to support project phases and Business as Usual. - Review Capacity vs Project demands for planned project deliveries. - Work in partnership with the CPO Technology team to optimize resource management. - Resolve bottlenecks, provide guidance and SME knowledge for project initiatives. - Provide regular updates on project progress, address queries, and manage expectations. - Transition system development activities seamlessly to business-as-usual. Regarding Risks and Audits, you will: - Be the first point of contact for any product-related risks identified. - Work closely with Service Delivery teams to resolve product-related issues/escalations. - Act as a point of escalation to resolve product-related issues with Providers. - Ensure continuous risk mitigation and process improvement. To be successful in this role, you should have: - 10-12 years of experience as a Product Owner or similar in HRIS/HRIT, with 5+ years of demonstrable experience with Workday HCM. - A minimum bachelor's degree in any stream. - Strong understanding of Agile methodologies and experience with Scrum or Kanban. - Certifications such as PMP, CSM, SAFe are a plus. - Extensive expertise in Stakeholder management. - Excellent communication and Interpersonal Skills. - Initiative in keeping abreast of changing industry practices. - Strong analytical and problem-solving skills. Industry: IT/Computers-Software Role: Workday Product Owner Key Skills: Workday, Workday Product Owner, Business Analyst, Agile, Scrum, Stakeholder Management, HRIS, HRIT, Product backlog, Workday functional expert, PMP, CSM, SAFe Education: B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech Email ID: Resume.Augusta@augustainfotech.com,

As a ServiceNow Architect at InfoBeans, you will lead the design and architecture of ServiceNow solutions encompassing ITSM, ITBM, HRSD, GRC, and other modules. Your primary responsibility will be to develop scalable, flexible, and sustainable ServiceNow architectures aligning with business objectives. You will design solutions that seamlessly integrate with existing enterprise systems, offering technical leadership and guidance to development teams to ensure best practices in implementation, coding, and configuration. Collaborating with business stakeholders, you will gather requirements, analyze needs, and translate them into technical solutions. Conducting technical workshops and training sessions for teams and stakeholders will be crucial for successful implementation. You will oversee the end-to-end implementation of ServiceNow solutions, including custom applications and integrations, ensuring successful integration with other enterprise systems while managing and resolving complex technical issues. Establishing and enforcing governance around ServiceNow platform usage, you will ensure compliance with standards and best practices. Developing and maintaining architectural documentation, conducting regular reviews and audits of the platform to optimize scalability, and engaging with key business and IT stakeholders to align IT and business strategies will be part of your responsibilities. Acting as a trusted advisor, you will provide insights and recommendations on how ServiceNow can address business challenges. In this role, you will enjoy a competitive package, work in an open workspace with smart team members, and have ample opportunities for professional and personal growth. You will be part of a learning culture that values teamwork, collaboration, diversity, and rewards excellence, compassion, openness, and ownership. To excel in this position, you should bring extensive experience in designing and implementing ServiceNow solutions, particularly in ITSM, ITBM, HRSD, and GRC modules. Your expertise in ServiceNow integrations using REST, SOAP, and other APIs, coupled with a strong understanding of ITIL, Agile, and IT service management frameworks, will be essential. Proficiency in ServiceNow development, scripting, configuration, and customization, along with knowledge of ServiceNow platform capabilities and data models, will be advantageous. Your leadership and team management skills, certifications in relevant areas, and the ability to guide and mentor junior team members are also desired.,