Primary Responsibilities: • Responsible for Quotes generation, Policy Issuance, Policy Cancellation / Endorsement issuance / Refunds etc. for all channels / products of respective branch within defined TATs. • Providing support for faster claim settlement in coordination with the respective stakeholders. • Ensuring 100% Policy Issuance through company Policy Issuance Portal for respective branch as per defined TAT. • Supporting customers / PoSPs of respective branch in terms of timely resolution of their issues / concerns in coordination with respective stakeholders. • Following up with ICs / IT / HO Operations Team for timely resolution of raised tickets / issues of respective branch. • Establishing strong connect with insurance companies / hospital network / Garages

7+ years of hands-on ServiceNow experience, specializing in ITSM, HRSD, and CSM. Proficient in scripting (JavaScript, Glide API), Flow Designer, and integrations. Certified System Administrator and CIS in ITSM, HRSD, or CSM.

Description ServiceNow Business Analyst Capgemini is seeking an experienced Business Analyst with a proven track-record of designing and deploying best practice process solutions as part of a ServiceNow deployment. The ideal candidate will work alongside the Platform Architect and Developer to understand the critical business and operational objectives of our customers, and lead workshops to discover, engineer, and deploy ITIL and Service Management based best practices that ultimately lead to a seamless implementation of the ServiceNow platform. Key QualificationsPrepare and lead process and platform requirement workshops with customer sponsors and key stakeholders to provide guidance on best practices, and document platform requirements Extensive consultative experience with at least 2 primary ServiceNow applications, includingIT Service Management Human Resources Service Delivery Customer Service Management Governance, Risk, and Compliance Service Asset and Configuration Management, including a thorough understanding of the Common Services Data Model IT Operations Management Strategic Portfolio Management Document, communicate and validate business, functional design, and process requirements throughout the customer engagement Garner a thorough understanding of our customers as-is environment and identify areas of process/platform improvement in order to recommend solutions that gain process efficiencies, improve long-term platform sustainability, and increase adoption rates. Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes Design and document user acceptance test scripts to validate that the solution provided meets the operational requirements of our customer Collaborate and contribute to the organization to support continuous improvement of our teams abilities to deliver meaningful and timely engagements for our customers Maintain a high level of knowledge in ServiceNow products, processes, best practice, capabilities, and features. Additional QualificationsMinimum 5 years of consultative experience in process definition, improvement, and re-engineering for customers who are adopting the ServiceNow platform Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations Documenting client requirements as stories in the ServiceNow Agile module ITIL V4 Foundations Certification ServiceNow Certified Systems Administrator Certification Experience being a Business Analyst of Business process Consultant for 6 ServiceNow projects- or less of large projects Conducted minimum of 4 sets of ServiceNow Best Practice workshops for the client for 1 of the ServiceNow modules (ITSM,HRSD, ITOM, ITAM, CSM, or others) includingCreating the workshop decks Updating ServiceNow available workbooks for requirements capture or creating your own if ServiceNow does not have them Analyzed client providing information for their current process related to the information covered in the workshops ahead of time and incorporated that information and discussion in the workshop Conducted demos of the modules as part of their workshops in client instance or your PDI if clients is not available Led AS IS to TO BE process discussions with the client to help map their current process to ServiceNow modules and educated them on best practices based on ITIL for ITSM and other processes to align with ServiceNow OOB system Captured client requirements as stories in ServiceNow Agile module or another agile system If used ServiceNow Agile for capturing stories, mapped stories to Epics Worked with ServiceNow architect to map put Sprint Plan and sequence of the stories that need to be developed based on dependencies and functionality Acted as a Lead Business Process Consultant for the BPC team and provided guidance for all ServiceNow modules being implemented Best practice recommendations, workbook creation, client questions Validated captured requirements with the client, answered their questions, conducted walk through of stories and updated Acceptance Criteria based on clients feedback Attended scrums and worked with developers to make sure they understand the stories Facilitated additional discussions with the clients if developers had questions on the stories or requirements was a customization Updated stories based on continuous client or developer input Tested developed stories Understanding and good knowledge of ServiceNow functionality of at least 2 of the modules (ITSM or HRSD ITOM or ITAM, Sec Ops etc) and the difference between configuration and customization Developed test scripts as part of UAT for 2 of the ServiceNow modules Developed training materials for at least 2 ServiceNow modules and conducted client training. Materials included PPT slides and labs Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To be defined Local Skills ServiceNow;ServiceNow DevOps Languages RequiredENGLISH Role Rarity To Be Defined

Description JD Bachelors degree in Computer Science or a related field. Minimum of 6+ years of experience as a Scrum Master Java selenium (knowledge) Strong knowledge of Agile Scrum principles and practices. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to lead and facilitate Scrum ceremonies. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Scrum;Agile methodology;agile ceremonies;Selenium;Kanban Languages RequiredENGLISH Role Rarity To Be Defined

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Japanese Language Good to have skills : Cobol Mainframe Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. You will coach and mentor the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Your typical day will involve facilitating scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. You will also identify and report progress via appropriate metrics, ensuring the smooth execution of projects. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Facilitate scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coach and mentor the Scrum Team(s), removing barriers to successful implementation. Identify and report progress via appropriate metrics. Collaborate with cross-functional teams to ensure the smooth execution of projects. Provide guidance and support to team members in adopting Agile methodologies. Professional & Technical Skills: Must To Have Skills: Proficiency in Japanese Language. Good To Have Skills: Experience with Cobol Mainframe. Strong understanding of Agile methodologies and Scrum framework. Excellent communication and interpersonal skills. Ability to facilitate and lead meetings effectively. Experience in removing barriers and resolving conflicts within the team. Additional Information: The candidate should have a minimum of 2 years of experience in Japanese Language. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Job Title Agile/Scrum Master Responsibilities Diagnose current state of Agile practices and suggest improvement actions; Consulting the clients to Define an Agile adoption/transformation strategy at various levels- enterprise, portfolio, program and team; Coach teams and help them improve their Agile maturity; Design and deliver appropriate Agile training interventions; Influence client stakeholders and help them understand the benefits of Agile adoption on a need basis; Coach teams in adopting engineering practices; and Develop and deliver customized, role-based Agile coaching/ training intervention. Preferred Skills: Foundational->Development Methodology->Scrum Technology->Agile Management->Agile Management Tools->Agile Educational Requirements Bachelor of Engineering Service Line Quality * Location of posting is subject to business requirements

Hiring in private banking Customer leads Provides Banking Sales products cross-selling products to bank customers. Responsible for managing business only one branch provide Candidate Stability & Experience Important Branch sit work Required Candidate profile -Graduation or Above -Age 21 to 40 Years -Minimum 6 Months experience in any sales /Marketing -Fresher's Can't Apply Perks and benefits Incentive Insurance Cover Paid Leave Medical

Job description, Hiring for ServiceNow developer Mandatory Skills: ITAM/CSM/ITOM/HRSD/Telco stack Servicenow developer ITAM 3-9 Years( Pune,BLR,Chennai,Noida,trivandrum ) Servicenow developer CSM 3-9 years( Pune,BLR,Chennai,Noida,trivandrum ) Servicenow Telco stack 3-6 years( Pune,BLR,Chennai,Noida,trivandrum ) Servicenow developer ITOM 3-14 years( Pune,BLR,Chennai,Noida,trivandrum ) Servicenow developer HRSD 7- 9 years( Pune,BLR,Chennai,Noida,trivandrum ) Education: BE/B.Tech/MCA/M.Tech/MSc./MS

We are seeking skilled and experienced ServiceNow Developers with experience in Human Resources Service Delivery (HRSD) and/or Configuration Management Database (CMDB). Strong background in developing and implementing ServiceNow HRSD and/or CMDB solutions with a deep understanding of ServiceNow modules (ITSM, ITOM, and ITBM). For HRSD: Design, develop, and implement ServiceNow HRSD solutions to meet business requirements. Customize and configure HRSD modules, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events. Collaborate with HR and IT teams to understand business needs and translate them into technical solutions. Integrate ServiceNow HRSD with other ServiceNow modules (e.g., ITSM, ITOM) and third-party systems. CMDB Experience Needed: Architect and implement ITAM Independently develop and manage Service Asset & Configuration Management. Design and implement ServiceNow CMDB solutions that maintain data integrity and support ITSM processes. Implement CMDB with a focus on CSDM, HAM, and SAM, along with creating new Service Catalog Items in ServiceNow (with workflows). JavaScript and create/modify existing workflow activities. Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases. Conduct system testing, troubleshooting, and debugging to ensure optimal performance. Qualifications: 5 years of experience as a ServiceNow Developer, with at least 2 years focusing on HRSD and/or CMDB Knowledge of ITIL processes In-depth knowledge of ServiceNow platform and its core modules (CSM, ITSM, ITAM, ITOM). Proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow integration (REST, SOAP, APIs) and data migration.

Job description, Hiring for ServiceNow developer Mandatory Skills: Servicenow developer ITAM 3-9 Years( Pune,BLR,Chennai,Noida,trivandrum ) Servicenow developer CSM 3-9 years( Pune,BLR,Chennai,Noida,trivandrum ) Servicenow developer Telco stack 3-6 years( Pune,BLR,Chennai,Noida,trivandrum ) Servicenow developer ITOM 3-14 years( Pune,BLR,Chennai,Noida,trivandrum ) Servicenow developer HRSD 7- 9 years( Pune,BLR,Chennai,Noida,trivandrum ) Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

ABOUT THE ROLE: Staff Technical Program Manager We are looking for a strong program leader who can autonomously execute and operate in a dynamic, fast-paced environment in our Bangalore, India office. We want someone who is comfortable wearing multiple hats such as Technical Program Manager, Scrum Master, Release Manager, Agile Coach, Process Designer, Storyteller, and Atlassian Jira & Confluence Guru / Ticket Wrangler. The role is an amazing opportunity for a creative thinker, looking to make an immediate impact at a fast-growing, innovative tech company. From day one you will be driving impactful programs while we build out our bench strength in our Bangalore office building & improving our soaring airplane while in-flight! You will be bringing your experience with best-in-class frameworks and processes for work in-take, prioritization, software product development processes, team management, program planning, problem-solving, decision-making, collaboration, strategic alignment, and innovation. You will help Aviatrix scale with clarity and sane, compassionate collaboration. Aviatrix is an exciting and chaotic start-up. At this point in our organizational maturity, we are pivoting often and fast. The ideal candidate should expect that their daily activities will be both strategic and tactical in nature and they need to be adept at both since there is no administrative support. If you have a passion for solving ambiguous problems, optimizing processes, and scaling businesses using analytical and general management skills, this role is for you! RESPONSIBILITIES: Program Leadership , for programs centered in our Bangalore office : Communicate goals, roles, responsibilities, and desired outcomes to program teams, get buy-in, and deliver quality programs on time, scope, and budget. Initial focus of feature development will be related to Networking and Security, IPV6, routing protocols, firewalling, UI, observability, supportability and IT projects. Program Liaison , for programs led in the U.S. office : Serve as a partner TPM for features partially staffed in Bangalore that contribute to U.S. driven releases. Release Management: Drive / orchestrate the 11th hour activities by the cross functional team to release product(s).Scrum Master: lead stand-ups, planning sessions, backlog refinement sessions, retrospectives, set up & maintain Jira boards for tracking & metrics visualizations. Generally, be the person in the room holding the team members accountable for day-to-day delivery. Definition and Requirements Refinement: Collaborate with stakeholders to gather & refine requirements, define program scope, and prioritize deliverables. Planning: Develop and maintain program plans and schedules, including resources, and dependencies. Scheduling: Work within time constraints to meet critical business needs - often managing multiple, time-sensitive and high priority initiatives simultaneously. Risk & Issue management: Know when you can handle risks with your teams and when they need to be escalated. Transparency: Track and report on program progress, including status updates and KPIs. Publish and maintain program dashboards and drive regular reviews - both Push & Pull. Relationship Building: Partner with multiple cross-functional stakeholders and team members to ensure alignment. Build effective relationships and networks that drive action. Influence-ability: Empathetically connect and catalyze people within a matrixed-management environment. Communication: Simplify complex challenges into pragmatic actionable plans. Be a storyteller and a master at articulating program vision while addressing stakeholders’ needs. Coaching: Shape diverse teams into cohesive, high-performing innovation engines. Mentor others on software delivery best practices as needed. You should have the heart of a teacher/coach and be the authority on Program and Project Management methodologies/techniques including Scrum/Kanban, SAFe, Hybrid Product Development, & Waterfall. Process Design: Identify and design processes that increase successful program delivery. Change Management: Establish and execute sound and structured change roll-out plans so as to ensure adoption and institutionalization. Tools Experience: Establish Jira best practices and hygiene. Be a master ticket wrangler as well as a guru at data visualization with the ability to transform a lot of complex and detailed data into something a 5th grader could understand. Reflection and Improvement: All day, every day, have an eye out for what can be improved and make it happen! QUALIFICATIONS: 10+ years of experience as Program Manager in software, embedded, networking, or new product development. 3+ years of experience mentoring others in the program management discipline. You are flexible, enthusiastic and have a can-do attitude. You are the team player that everyone wants on their team. You are entrepreneurial, with a high tolerance for ambiguity, rapid-changes, and complexity PMP and CSM preferred. BENEFITS US : We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy. Outside the US: We offer a comprehensive benefits package which, (subect to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges. About Aviatrix Aviatrixis the cloud networking expert. We’re on a mission to make cloud networking simple so companies stay agile. Trusted by more than 500 of the world’s leading enterprises, our cloud networking platform creates the visibility, security, and control needed to adapt with ease and move ahead at speed. Combined with theAviatrix Certified Engineer (ACE) Program, the industry's leading multicloud networking and security certification, Aviatrix empowers the cloud networking community to stay at the forefront of digital transformation. WE WANT TO INCLUDE YOU We embrace the fact that not everyone’s journey took the same route or started at the same place. If your experience doesn’t quite meet the requirements but the opportunity excites you and you believe you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special. Aviatrix is a community where everyone's career can grow and we want to help you achieve your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together. Aviatrix, Inc. is an equal opportunity employer and does not make hiring decisions based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. CPRA - California Applicant Privacy Notice

Job Description: Dhruvsoft is looking for a dedicated and enthusiastic Customer Success Manager to ensure client satisfaction, retention, and growth. As a Customer Success Manager, you'll be responsible for nurturing strong client relationships, understanding client needs, ensuring successful solution adoption, and maximizing customer value. You will closely collaborate with sales, support, and product teams to provide outstanding customer experiences. Responsibilities: Manage client relationships by serving as the primary point of contact for customers, ensuring long-term customer satisfaction. Drive customer onboarding, training, and adoption processes, helping clients derive maximum value from our solutions. Regularly engage with customers to understand their evolving needs, proactively addressing issues and identifying growth opportunities. Monitor customer health indicators, proactively addressing potential issues and risks. Collaborate closely with internal teams (sales, product development, technical support) to deliver effective solutions to customers. Gather customer feedback and insights to contribute to continuous improvement in product offerings and customer experiences. Conduct regular business reviews and proactively offer strategic insights and recommendations. Track and measure customer success metrics, such as retention rates, product usage, and customer satisfaction scores. Requirements : Proven experience (2-8 years) as a Customer Success Manager, Account Manager, or similar client-facing role in the technology sector. Strong interpersonal, communication, and relationship-building skills. Exceptional organizational and time management abilities, with the capacity to manage multiple client engagements simultaneously. Demonstrated problem-solving and analytical skills to identify and resolve client concerns proactively. Ability to understand technical concepts and effectively communicate them to non-technical clients. Experience with CRM software, preferably Salesforce, Zoho, or similar tools. Passionate about customer satisfaction and committed to providing an exceptional customer experience. Qualifications Bachelors degree (BBA, MBA or relevant advanced degree preferred). Prior experience in technology, software, SaaS, or related industries preferred.

Position Overview: Strong ServiceNow backend developers who have really got good experience in Servicenow Platform & excellent ServiceNow scripting knowledge, including flow designer and integration skills. Additionally, problem-solving skills are crucial for this position. Any UI-related skills would also be beneficial. Job description: To be successful in this role the candidate must possess the below: 7+ years of Software Development experience and at least 5+ years of ServiceNow Applications Development or Product implementation experience Experience in end-to-end ServiceNow implementations across 2 or more modules HRSD/ITSM/CSM/FSM/ITBM/Discovery/Service Mapping/GRC and experience in HRSD module is a plus Experience in ServiceNow Back-End: creating Catalog Item, Record Producer, Client Scripts ,UI and Data Policies , Business Rules, UI Actions Experience in ServiceNow Integration: Integration HUB, SOAP, REST, Data Sources, Import Set, Transform maps. Experience in Flow Designer, Integration Hub using Flow Designer. Understanding of DevOps Git/Automation Testing(Selenium) Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Strong skills in User Interface design, Analytical, Problem solving and Quantitative skills. Education and other skills: Bachelors degree (Computer Science, Information Systems, or relational functional field) Working in US -India Overlapping Hours Good communication and strong interpersonal skills with the ability to work effectively in a cross functional team. Self-starter, with a demonstrated ability to learn beyond training.

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BE Summary :As a Scrum Master, you will be responsible for enabling the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team(s), facilitating scrum and agile ceremonies, and identifying and reporting progress via appropriate metrics. Roles & Responsibilities: Coach and mentor the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitate scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identify and report progress via appropriate metrics, ensuring transparency and visibility to stakeholders. Collaborate with cross-functional teams, applying expertise in Agile methodologies to drive continuous improvement and delivery excellence. Provide guidance and support to the Product Owner and Development Team, ensuring alignment with the product vision and goals. Professional & Technical Skills: Must To Have Skills:Strong understanding of Agile methodologies and principles, with experience in Agile Project Management. Good To Have Skills:Experience with Agile frameworks such as Scrum, Kanban, or Lean. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Proven track record of delivering high-quality software products using Agile methodologies. Experience in facilitating Agile ceremonies and identifying and reporting progress via appropriate metrics. Strong problem-solving and conflict resolution skills, with the ability to address issues and remove impediments to team progress. Additional Information: The candidate should have a minimum of 5 years of experience in Agile Project Management. The ideal candidate will possess a strong educational background in computer science, engineering, or a related field, along with relevant Agile certifications such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM). This position is based at our Pune office. Qualification BE

Agile Iteration Manager / Scrum Master leveraging Agile methods to lead a team of engineers and developers managing deployment, app store, configuration and security policy support for 200k+ Windows desktop devices Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 3+ years of experience working in an Agile environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics. Strong understanding of Agile methodologies and best practices involving Backlog and Funnel Management, Iteration Planning, Sprint Execution/Management, Showcase and Retrospective. Ability to develop Epics, Features and Story details across Windows; Engineering, Operations, and Application provisioning squads. Strong understanding of and experience with Agile concepts such as sprint planning, backlog grooming, showcases, retrospectives. Demonstrated collaboration skills, including the ability to communicate between technical and non-technical contributors, as well as between development teams and senior leadership. Proven talent for uniting and motivating teams towards a common goal. Familiar with using Jira for Agile tracking and planning. Preferred technical and professional experience PMI _ ACP

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.)

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 5 to 8 years of experience in facilitating Agile methodologies and ensuring the successful delivery of projects. As a Scrum Master, you will be responsible for guiding and coaching our Scrum teams, removing impediments, and fostering a culture of continuous improvement. Track and communicate team progress, performance, and metrics to stakeholders. Foster a culture of continuous improvement by encouraging experimentation and learning. Preferred Technical and Professional Experience Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives. Guide and coach the Scrum team on Agile practices and principles. Ensure the team is fully functional and productive by removing obstacles and addressing issues. Collaborate with Product Owners to manage the product backlog and ensure clear communication of priorities. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Summary/ Job Opportunity: This is an excellent opportunity for a Senior Program leader to lead the delivery and project management for one of the major Insurance clients. As a Program Leader, you will be expected to lead the project teams and get involved in the projects from the discovery to the production state. Lead the projects in a managed service model where the successful candidate will have an opportunity to demonstrate his/her delivery, project, stakeholder and client management skills. Looking for a thought leader, who can contribute as a program manager and can exceed clients expectations with the experience on Managed service delivery Ability to work as a technology consultant and help client to define and manage their delivery roadmap Ability to lead the multiple programs and understand the landscape of clients business needs Very strong client and stakeholder management skills. Strong delivery experience on P&C domain solutions Strong Understanding of Agile Concepts, Especially SCRUM Min CSM or PSM Certification Required, PMI-ACP, SAFe Agilist, ICM certifications etc added advantage. Solid technical background, with understanding or hands-on experience in software development and web technologies Ability to manage the client expectations and build relationship to take the engagement forward Ability to steer the discussions on Architecture/Technical issues and help in their solutioning Ability to develop and control the complex program plans and steer the projects from the inception stage Understanding of TFS/DevOps and its Management Understand the scope of the project, items being built and ensuring technical feasibility. Ability to thrive in rapidly changing environment and should be able to adapt quickly without much handholding Coordinate with internal resources and all relevant stakeholders for the flawless execution of projects Develop Project Plan to track progress in consultation with Senior Project Manager assign work and take corrective actions if required. Report and escalate to management as needed Manage the relationship with the client and all stakeholders Perform risk management progress in consultation with Senior Project Manager to minimize project risks Create / Get the document created and maintain comprehensive project documentation. Understanding of SDLC is a big plus. Excellent client-facing and internal communication skills Excellent written and verbal communication skills Attention to details Ability to provide constructive feedback and take ownership of grooming of resources. Build planning and deployments understanding Production support process framework understanding

Agile Coach JOB INFORMATION Previous Marketing Title 5449000 - Scrum Master -5449 GENERAL PURPOSE At MillerKnoll, we're building an agile, collaborative, globally connected organization fit for continuous evolution. As an Agile Coach, you will assist in creating, developing, and executing MillerKnolls digital strategy across multiple product teams. Agile Coaches support and guide product teams towards embracing a continuous improvement mindset in their agile journey as well as championing empirical decision making throughout the organization. You will be a key factor in enabling growth in digital experiences for contract and consumer clients. ESSENTIAL FUNCTIONS Acts as the champion of the users needs. Serve as a servant leader, coach, and facilitator, working closely with the team and stakeholders to ensure the delivery of high-quality products. Help the team embrace iterative development, continuous improvement, and rapid experimentation. Facilitates the definition and implementation of team level working agreements to support the day-to-day delivery of working software. Facilitate scrum ceremonies, ensuring they are productive, time-boxed, focused on achieving the Sprint Goal, and encourage active participation. Identify and proactively remove impediments that hinder the team's progress, escalating issues as needed. Effectively represent the team's needs to management and advocate for resources and support. Work closely with the Product Manager to ensure the Product Backlog is well-defined, prioritized, and aligned with the overall product vision and customer needs. Help the team balance new feature development, new architecture initiatives, and the reduction of technical debt. Performs additional responsibilities as requested to achieve business objectives. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Bachelor's / Masters Degree in an IT-related field, or an equivalent combination of education and experience with an overall experience of no less than 14 years. A minimum of 2 years of demonstrated experience as an Agile Coach / Scrum Master required with demonstrated experience in continuous delivery models/frameworks strongly preferred. Licenses and Certifications Scrum Master certification (CSM, PSM I, etc.) preferred. Skills and Abilities Strong analytical skills with a solid understanding of core agile delivery metrics. Excellent written and verbal communication skills, including professional presentation and facilitation skills. Experience with conflict resolution, facilitating discussions and solutioning within diverse groups and high-stakes environments. Ability to solve problems and remove impediments that prevent the team from performing at their best. Mastery of agile & scrum concepts and principles, with ability to influence others to adhere to best practices. High-energy and resilient outlook in challenging scenarios. A passion for growth mindset honing your craft, learning new tools and techniques. Recognize and embrace failures as opportunities to learn and grow. Proficiency with agile tools such as Jira, Azure DevOps, or similar platforms. Demonstrated experience driving technical improvements in software development processes, such as TDD, CI/CD, automated testing, and code quality initiatives. Note : This role will work in the shift timing of 2:00pm to 11:00pm IST.

Skill Set: ServiceNow Project Lead, ITSM , HRSD & Pre Sales Job Description We are seeking a highly motivated and experienced ServiceNow Lead with a strong background in presales and technical leadership to join our dynamic team. The ideal candidate will have around 10 years of experience in the IT industry, including extensive hands-on knowledge of the ServiceNow platform and expertise in presales activities such as solutioning, client presentations, and RFP responses. Key Responsibilities: Presales and Solutioning: Lead presales activities by understanding client requirements, developing tailored ServiceNow solutions, and delivering compelling proposals. Collaborate with sales teams to qualify leads and identify opportunities to position ServiceNow as the preferred solution. Design and present customized ServiceNow demos and proof-of-concept solutions to prospective clients. Respond to RFPs, RFIs, and other client inquiries, ensuring high-quality and comprehensive responses. ServiceNow Expertise: Provide deep technical expertise on ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and others as needed. Stay updated with the latest features, functionalities, and best practices on the ServiceNow platform. Guide clients in defining the technical architecture, integrations, and implementation approach for ServiceNow solutions. Leadership and Collaboration: Act as a technical lead in presales engagements, working closely with architects, developers, and delivery teams to ensure feasibility and alignment with client expectations. Mentor and guide junior team members to enhance their technical and client interaction skills. Collaborate with cross-functional teams to ensure seamless transitions from presales to delivery phases. Client Engagement and Relationship Management: Build and maintain strong client relationships by providing strategic advice and ensuring client satisfaction during the presales process. Identify additional opportunities for ServiceNow adoption and expansion within client environments. Business Growth and Strategy: Contribute to the development of go-to-market strategies for ServiceNow offerings. Analyze market trends, client feedback, and competitor strategies to refine service offerings and approach. Required Skills and Qualifications: Experience: Around 10 years of overall IT experience, with at least 5 years focused on ServiceNow and 3+ years in a presales role. Technical Skills: In-depth knowledge of the ServiceNow platform, including scripting, integrations, and module configurations. Strong understanding of ITSM, ITOM, ITBM, HRSD, or CSM. Experience with ServiceNow APIs, workflow automation, and orchestration. Presales Expertise: Proven ability to design and deliver tailored demos and presentations. Strong experience in responding to RFPs/RFIs and creating detailed technical proposals. Leadership Skills: Excellent communication, presentation, and interpersonal skills. Ability to manage multiple presales opportunities simultaneously and work in a fast-paced environme We are seeking a highly motivated and experienced ServiceNow Lead with a strong background in presales and technical leadership to join our dynamic team. The ideal candidate will have around 10 years of experience in the IT industry, including extensive hands-on knowledge of the ServiceNow platform and expertise in presales activities such as solutioning, client presentations, and RFP responses. Key Responsibilities: Presales and Solutioning: Lead presales activities by understanding client requirements, developing tailored ServiceNow solutions, and delivering compelling proposals. Collaborate with sales teams to qualify leads and identify opportunities to position ServiceNow as the preferred solution. Design and present customized ServiceNow demos and proof-of-concept solutions to prospective clients. Respond to RFPs, RFIs, and other client inquiries, ensuring high-quality and comprehensive responses. ServiceNow Expertise: Provide deep technical expertise on ServiceNow modules

About the Role We are seeking a highly motivated Lead Technical Program Manager to join our team. In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic outcomes for the organization. Leveraging your exceptional communication skills, technical expertise, and leadership abilities, you will lead cross-functional teams in executing large-scale projects while ensuring alignment with business objectives and priorities. Responsibilities Value Stream Management: Drive the value stream in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads, while demonstrating negotiation and communication skills to drive consensus. Lead value stream events, process improvement initiatives, communications and optimization efforts to enhance delivery efficiency and customer satisfaction. Consistently maintain an optimized flow of work and information, upstream and downstream through the pillar. Project & Program Management: Work closely with cross-functional teams to ensure alignment with project goals and timelines. Drive the definition and execution of project & program activities, including preparation of detailed plans, scope definition, planning, scheduling, tracking, release management and reporting including risk & dependency management with a focus on quality, execution excellence and driving successful outcomes. Technical Acumen: Apply expertise with software development processes to guide project planning and execution, ensuring adherence to best practices and standards. Leverage technical expertise to orchestrate cross-team dependencies, ensuring that features committed to the product roadmap are delivered seamlessly and that they meet quality standards and align with committed timelines. Reporting & management: Create, maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles. Advocate for and hold teams accountable for the adoption of best practices and driving continuous improvement. Stakeholder Communication: Collaborate with internal and external stakeholders, including VSAS organization, product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations, including optimal metrics, reporting and risks. Problem solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them. Perform data analysis to identify trends, and thus uncover risks and issues and raise to right stakeholders. Leverage conflict management techniques as required with a focus on Customer First. Process Improvement: Understands Organizations Strategic Intents and Pillar objectives in depth. Contribute ideas and suggestions for process improvements and optimization initiatives. Drive retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices. Be an active change agent in adopting Ways of Working and an enabler in learning activities of the associated teams. Basic Qualifications Bachelors degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or related field. 5 + years of experience in a technical role within the software industry, with strong understanding of Agile methodologies, project and program management concepts. Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans. Strong data analytical skills including good hands on with MS Excel, JIRA, Confluence, Power BI with ability to draw data patterns and charts. Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships, including conflict resolutions. Sound presentation skills including creation and delivery of leadership decks. Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously. Enthusiastic about learning and willing to take on new challenges in a fast-paced, dynamic environment. Able to perform in a hybrid-office role, requiring three or more days per week in the office. Preferred Qualifications Experience with UKG Product Suites, Payroll or Payment Services knowledge . Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes. Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback. Experience with Aha!, JIRA, Confluence, PowerBI. Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM

JOB DESCRIPTION A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience. Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with Customers to coordinate and drive the resolution of critical issues, provide timely and accurate updates regarding these issues, and provide important details on the status of the customer relationship with senior management. Relationship Manager has to drive these solutions on calls with clients and negotiate effectively to ensure a win-win for clients, Livspace and our partners. Relationship Manager has to keep a tab of all escalations and track high-priority ones with regular coordination between internal and external stakeholders. Ensure great customer experience, plug any gaps in delivery of services (Design and Ops). Assess "at risk" projects wih internal stakeholders and drive smoother service to clients. Reach out to clients, assess their experience, share feedback with internal departments handling client service, and ensure a smoother experience. EXPERTISE AND QUALIFICATIONS Graduation in any stream. 5 to 8 years of work experience in Client facing roles involving communication and negotiation. Strong in multi-tasking & managing Customer Success and Experience. Structured thought process under pressure. Ability to give a solution. Understanding of home interior design-and-build issues - types of work, common issues etc.

About the Role We are seeking a highly motivated Sr Technical Program Manager to join our team. In this role, you will have the opportunity to be part of our dynamic team. Leveraging your strong communication skills, technical expertise, and leadership abilities, you will collaborate with and drive cross-functional teams to the delivery of product releases and other projects and programs, while also fostering a culture of excellence and collaboration. Responsibilities Value Stream Management: Driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads. Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction. Project & Program Management: Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Drive and Leverage cross-functional teams through strong communication and negotiation skills, effectively collaborating with stakeholders to for consensus and alignment on objectives, scope, and deliverables, and consistently advocating for the best interests of the organization while maintaining positive relationships Technical Acumen: Apply your experience with software development processes to guide project planning and execution, ensuring adherence to best practices and standards. Reporting & Management: Develop, Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles. Stakeholder Communication: Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations. Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them. Process Improvement: Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices. Timely Delivery with Quality: Managing cross-team dependencies and ensuring that deliverables meet quality standards and align with committed timelines. Outcome Based Thinking: Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution. Service Ownership: Embrace all facets of program initiatives and take ownership from inception to completion. Basic Qualifications Bachelors degree in Computer Science, Engineering, or a related field 5 to 8 years experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects. Flexibility to adapt work schedule to work across multiple timezones as needed Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships. Cross-functional team experience and strong business acumen Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously. Good understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps. Able to perform in a hybrid-office role, requiring three or more days per week in the office Technical and business familiarities with financial systems (D365), CRM (Salesforce), enterprise data warehouse (Azure Data Lake) or infrastructure projects. Assess project velocity and keep project on track with an excellent communication cadence Experience creating project plans and reporting status to leadership Preferred Qualifications Masters degree in Computer Science, Engineering, or a related field Experience with large-scale SaaS-based environments. Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes. Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback Experience with JIRA, PowerBI and DevOps Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM Agile coaching experience a plus.

Description - Scrum Master need to take complete responsibility of managing the team, business CoE interaction coordination, efforts estimation, commitment of delivery date etc. Consultants should have minimum 6 years experiences and have the implementation/support knowledge to handle end-to-end delivery of CRs, capable of taking requirement from the business, design, configure/development, SIT testing, User acceptance testing, cut-over and go-live in the production server. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Scrum Languages RequiredENGLISH Role Rarity Niche

ServiceNow Business Analyst 4 to 9 Years All UST Locations 0 to 30 Days 25 LPA Job TitleServiceNow Business AnalystJob Summary:We are seeking a ServiceNow Business Analyst with 4+ years of experience to bridge thegap between business needs and technical solutions. The ideal candidate will have strongexpertise in ServiceNow modules, workflows, and configurations, along with the ability toanalyze business requirements, optimize processes, and ensure seamless implementation ofServiceNow solutions. Key Responsibilities:Business Analysis & Requirements Gathering Work closely with business stakeholders to gather, analyze, and documentrequirements for ServiceNow solutions. Translate business needs into functional specifications for ServiceNow configurations,enhancements, and integrations. Conduct gap analysis to identify areas for process improvement within ServiceNow. Collaborate with developers, architects, and QA teams to ensure accurateimplementation of requirements.ServiceNow Implementation & Configuration Support Assist in the configuration of ServiceNow modules, including ITSM, ITOM, CSM,HRSD, and CMDB as required. Define and optimize ServiceNow workflows, catalog items, and forms to align withbusiness needs. Provide input on ServiceNow UI/UX enhancements to improve user experience. Work with ServiceNow development teams to validate that solutions meet businessand technical requirements.Stakeholder Collaboration & Communication Act as the primary liaison between business users and technical teams forServiceNow-related initiatives. Facilitate workshops, requirement sessions, and demonstrations to ensurealignment between stakeholders. Prepare and deliver ServiceNow-related training materials, documentation, andknowledge articles. Provide post-implementation support and act as a point of contact for ongoingenhancements and improvements.Process Improvement & Reporting Identify opportunities for workflow automation and process optimization withinServiceNow. Assist in developing metrics, reports, and dashboards using ServiceNow PerformanceAnalytics. Conduct periodic reviews to assess ServiceNow system health and data integrity. Support compliance and governance by ensuring adherence to best practices andsecurity policies. Required Qualifications:ServiceNow Knowledge & Experience 4+ years of experience as a Business Analyst working with ServiceNow platform. Strong understanding of ServiceNow ITSM processes (Incident, Problem, Change,Request, Knowledge Management). Experience working with CSM, ITOM, HRSD, CMDB, or other ServiceNow modules isa plus. Familiarity with ServiceNow configurations, UI policies, business rules, workflows,and integrations. Knowledge of ServiceNow reporting, dashboards, and Performance Analytics. Understanding of Agile and ITIL frameworks.Technical & Analytical Skills Ability to write functional specifications and collaborate with developers onServiceNow solutions. Experience in testing ServiceNow applications, including user acceptance testing(UAT). Familiarity with ServiceNow API integrations (REST, SOAP) is a plus. Proficiency in JIRA, Confluence, or similar tools for project documentation andtracking.Soft Skills & Work Environment Excellent communication skills to work effectively with business and technical teams. Strong analytical and problem-solving abilities with attention to detail. Ability to prioritize tasks and work in a fast-paced, Agile environment. Self-motivated with a continuous improvement mindset. Preferred CertificationsServiceNow Certified System Administrator (CSA) (Preferred) ServiceNow Certified Implementation Specialist ITSM, CSM, or HRSD (Plus) ITIL v4 Foundation Certification (Preferred)